Takterrassebar, utsikt mot havet, åpen hver dag
Sjekk tilgjengelighet

Anmeldelser av NAU Sao Rafael Atlantico

5 out of 5
NAU Sao Rafael Atlantico
Sesmarias, Albufeira

Anmeldelser

9,0

Fantastisk

Rangering på 10 − Utmerket. 598 av totalt 1004 anmeldelser." "
Rangering på 8 − Bra. 303 av totalt 1004 anmeldelser." "
Rangering på 6 − Grei. 68 av totalt 1004 anmeldelser." "
Rangering på 4 − Dårlig. 24 av totalt 1004 anmeldelser." "
Rangering på 2 − Forferdelig. 11 av totalt 1004 anmeldelser." "

9,2/10

Renhold

9,0/10

Personale og service

8,8/10

Fasiliteter

8,8/10

Overnattingsstedets bygg og tilstand

8,8/10

Miljøvennlige løsninger

Anmeldelser

2/10 – Forferdelig

Verifisert reisende

Likte: Renhold
Likte ikke: Personale og service og romkomfort
No service!! No smiles!! Unhappy employees!! No helpful staff!! No information to get.!! Your paying 500 euro’s to get this experience.! On arrival you will receive 2 towel card if you need to change your towels, you would need this two cards. If you loos this cards you have to pay 20 euros for each. All over all this is a ripoff no doubt it’s not worth it. I been in okey 3 stars and even they have better breakfast for their guest!!! Stay far away from this hotel is my recommendation, you can easily find much better other options for what you’re paying for!!!!
Bodde her 2 netter i august 2023

4/10 – Dårlig

Eirik

Bodde her 3 netter i juli 2023

8/10 – Bra

Verifisert reisende

Likte: Romkomfort
Fornøyd og misfornøyd
Veldig fint hotell men er preget av at det er noen år gammelt. Virket ikke som at de vasket kjempebra ettersom det var merker på veggene etter at noen hadde tatt på det, støv i hjørnene. Vi ble møtt av et rom som også holdt 29°, vi brukte lang tid på å få temperaturen ned. Etterlot et kort i sensoren for å kjøle ned ekstra når vi ikke var på rommet men da tok de kortet, de la det ikke på siden eller noe sted i rommet men kastet det faktisk. Vi fant også fler skjeggete på rommet og noen ormer i dusjen. De sa de skulle ta å vaske skikkelig men de var tilbake dagen etter. Maten var helt okei, men den var overraskende billig, så for en gangs skyld følte jeg faktisk at jeg betalte for det jeg fikk på et 5-stjerners hotell. Veldig fint bassengområde. Veldig fint område og nede ved stranden noe som anbefales på det sterkeste
Bodde her 6 netter i juli 2022
Svar fra Beatriz Português - Guest Relations den 29. juli 2022
Dear guest, Thank you for selecting our Hotel Nau São Rafael Atlântico and for sharing your experience. Your opinion is very important to us, thank you very much for sharing it. Our teams strive to ensure the maximum satisfaction of our guests, so we are very pleased to read in your review that this happened during your stay. Taking your comments into consideration, we will continue to make all necessary efforts to improve our services and ensure that we meet the high quality standards that we strive for. We hope to be able to receive you again in the near future and we will do everything we can to make your stay a truly memorable one. Best regards, Beatriz Português Guest Relations

10/10 – Utmerket

Verifisert reisende

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Flott hotell med fint rom, stort og flott bassengområde og hage. God frokostbuffet og flere restauranter på hotellet. Kun noen minutters gange ned til stranda. Ca. 10 min med taxi inn til Albufeira, evt. en fin gåtur på 40 min. Veldig fornøyd.
Bodde her 7 netter i oktober 2021
Svar fra João Borges - Assistant Manager den 28. okt. 2021
Dear Guest, Thank you for choosing our Hotel NAU São Rafael Atlântico for your stay and for taking the time to write a review regarding your recent experience. We are really pleased to hear that you have enjoyed your stay with us. We work to continuously provide a high quality service to our guests and your comments are really important in order to achieve that goal. We hope to welcome you back again. Best regards, João Borges Assistant Manager

10/10 – Utmerket

Kevin

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Fantastisk sted!
Nydelig sted, fantastisk frokost! Flott strand med fine bademuligheter.
Bodde her 3 netter i oktober 2021
Svar fra João Borges - Assistant Manager den 20. okt. 2021
Dear Kevin, Thank you for choosing our Hotel NAU São Rafael Atlântico for your stay and for sharing your personal opinion. It certainly deserved our best attention. We are really pleased to hear that you have enjoyed your stay with us. Our commitment to making our Guests holiday a memorable experience is our goal and your comments further motivate us on this daily objective. We hope to have the opportunity to welcome you again at our hotel in the near future. Best regards, João Borges Assistant Manager

8/10 – Bra

Jostein og Min studentby

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
SAO Rafael
Dette var det 5. Ferieoppholdet for oss på dette hotellet. Vi trives veldig godt på Algarvekysten, og beliggenheten til dette hotellet bare 200 meter fra nærmeste strand 😊😊
Bodde her 12 netter i august 2019
Svar fra Guest Relations den 7. sep. 2019
Dear Jostein, Thank you for taking the time to share your experience at Nau São Rafael Atlântico. We are all thrilled that you have enjoyed your 5th holiday with us and thank you for sharing your experience. We aim for the best quality service and are happy to read that the same is taking place and that we have met your expectations. We all look forward to welcome you back in the near future. Kind Regards, Sara Fernandes Guest Relations

10/10 – Utmerket

Joshua

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Great hotel to relax
We had an amazing time at the hotel resort! really recommended
Bodde her 6 netter i juli 2019
Svar fra Guest Relations den 27. juli 2019
Dear Joshua, Thank you for taking the time to share your experience at Nau São Rafael Atlântico and for your amazing evaluation. We are all thrilled that you have enjoyed a great experience in our hotel. Our commitment to making our Guests holiday a memorable experience is our goal and your comments further motivate us on this daily objective. We all look forward to the opportunity of welcoming you back in the near future. Kind Regards, Sara Fernandes Guest Relations

10/10 – Utmerket

Verifisert reisende

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Delikat hotell med super beliggenhet
Veldig fint hotell med nydelig og delikat bassengområde, og kort vei til supre strender! Alt er rent og ordentlig. Mangler siste finessen/ekstra service for å kunne kalle seg et 5-stjernes hotell - mer som et 4-stjernes. Uansett - jeg hadde gjerne bodd her igjen, og kan absolutt anbefales om man vil bo litt utenfor sentrum av Albufeira og all støyen som er der. NB! Flere skjulte restaurant perler i lokalområdet!
Bodde her 6 netter i juli 2019
Svar fra Guest Relations den 19. juli 2019
Dear Guest, Thank you for taking the time to share your experience in our Hotel São Rafael Atlântico. We strive to continuously provide a high quality service to our guests and we are really glad to hear that the same took place during your stay. The feedback of our guests is really important to us. Rest assured that your comments will be delivered to our top management for consideration to the improvement of our services. We hope to have the opportunity to welcome you again at our hotel in the near future. Kind Regards, Sara Fernandes Guest Relations

8/10 – Bra

Verifisert reisende

Likte: Renhold, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 3 netter i juli 2019
Svar fra Guest Relations den 12. juli 2019
Dear Guest, Thank you for taking the time to share your experience at Nau São Rafael Atlântico. We are looking forward to welcome you back sometime soon. Kind regards, Sara Fernandes Guest Relations

8/10 – Bra

Ole Christian

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 5 netter i mai 2019
Svar fra Guest Relations den 12. mai 2019
Dear Guest, Thank you for your review regarding your stay at São Rafael Atlântico. We hope to welcome you back in the near future. Kind Regards, Sara Fernandes Guest Relations

10/10 – Utmerket

Daniel

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 7 netter i april 2019
Svar fra Guest Relations den 5. mai 2019
Estimado Daniel, Muito obrigada por avaliar a sua recente estadia no Hotel NAU São Rafael Atlântico. Esperamos que nos dê a oportunidade de o receber num futuro breve. Com os melhores cumprimentos, Sara Fernandes Guest Relations

8/10 – Bra

Verifisert reisende

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Fin beligghet med tanke på tilgang til stranden og kysten. Men ligger litt langt unna matvarebutikk, og utenom sesongen er det lite som er åpent i nærheten av hotellet. Hotellet er ellers veldig fint og holder bra standard.
Bodde her 7 netter i januar 2019
Svar fra Guest Relations den 1. apr. 2019
Dear Guest, Thank you for taking the time to share your experience in our Hotel São Rafael Atlântico. We are very pleased that you have enjoyed our services and facilities. We have taken good note of your comments concerning our location and hope that you will nevertheles stay with us in the near future. Kind Regards, Sara Fernandes Guest Relations

6/10 – Grei

Verifisert reisende

Alt for dyrt!
Helt greit rom, men ikke verdt pengene. Vasken burde vært på et bad, ikke i gangen. Gratis kaffe på rommet var bare første dagen. Fra dag 2 kostet det to euro pr kapsel. Vi ønsket oppgradering pga dårlig beliggenhet av rom( på marka), skulle få beskjed dag to men hørte ikke mer. Kjedelig beliggenhet, kun leiligheter og hoteller rundt. God frukost.
Bodde her 4 netter i september 2018
Svar fra Assistant Manager den 12. sep. 2018
Dear Guest, Thank you for taking time to write a review of your recent stay at NAU São Rafael Atlântico. We are pleased to know that you have enjoyed our rooms. Nevertheless, regarding the capsules, our colleagues at reception allways inform our guest that they are a courtesy of the hotel, only in the first day, this information is also in the room. Regarding the room changes, they can be done based on our availability. We hope to welcome you in the future. Best Regards, João Borges Assistant Manager

10/10 – Utmerket

Markus

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
10/10, dette hotellet er å anbefale!
Detter er så langt vår beste hotellopplevelse! Nydelige rom med høy standard, samt vakre omgivelser og en utrolig utsikt. Frokosten var nydelig, med et stort utvalg! Servicen var upåklagelig og vi skal definitivt tilbake hit en vakker dag.
Svar fra Filipa Freitas - Assistant Manager den 8. apr. 2018
Dear Mr. Carsten, We thank you for choosing NAU São Rafael Atlântico for your stay. We strive to continuously provide a high quality service to our guests and we are really glad to hear that the same took place during your stay. We really appreciate your feedback and thank you for sharing it. We hope to have the opportunity to welcome you again at our hotel in the near future. Kind regards, Filipa Freitas - Assistant Manager

6/10 – Grei

Rasa

Likte: Overnattingsstedets bygg og tilstand
Likte ikke: Personale og service
Bodde her 4 netter i august 2017
Svar fra Ana Tavares den 11. okt. 2017
Dear Guest We thank you for choosing NAU São Rafael Atlântico for your stay and for taking your time to review us. We hope to have the opportunity in welcome you again in our hotel in the near future. Kind regards, Filipa Freitas - Assistant Manager

10/10 – Utmerket

John Reinart

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Veldig fornøyd.
Veldig fornøyd med oppholdet vårt her. Eneste negative her var at vi bestilte et rom med sjøutsikt, som er noe dyrere enn andre rom, og når vi så utsikten så var det mer trær vi så enn sjø og sjøen var et stykke unna i tillegg. Vi klagde såklart på dette og de fikset det slik at vi fikk et rom nærmere sjøen med bedre utsikt. Når man bestiller rom med sjøutsikt bør man spesifiere rom nærmest sjøen da det er rom med sjøutsikt som er lengre unna.
Bodde her 5 netter i juli 2017
Svar fra Ana Tavares den 9. aug. 2017
Dear Mr. John Reinart, Thank you for choosing our hotel NAU São Rafael Atlântico and for your wonderful review. We are grateful for your positve comment with your overall stay and that our team was able to find a solution and provide you a room with a different view. We look forward to welcoming you back at our hotel for another great stay. Kind Regards, Joana Peres - Guest Relations.

6/10 – Grei

Lynnelle

Reiste med familie
Likte: Renhold
We had an interesting stay. It’s a more remote location, so if you don’t have a car you need to Uber which was readily available. We had requested twin, and on arrival the bed was made double. We had the furthest walk as right on the end of the floor. Reception staff (Robnson), cleaning staff, younger man in Arabian bar and shorter man doing egg station in 7 seas were exceptional, however others were rude and obviously prioritised locals over serving English. I had a small injury as reception recommended getting ice from the pool bar, yet when we got there they were very reluctant and unhappy to do so. The hotel facilities are getting tired in general, including the boardwalk down to the beach. I would only recommend this as a long weekend stay as there are better options to be found. Could do a lot better.
Bodde her 3 netter i mai 2024
Svar fra Nau São Rafael Atlântico’s Guest Relations Dept. den 25. mai 2024
Dear Lynnelle,Thank you for reviewing your stay with us. We are very sorry that we did not meet your holidays’ expectations. We apologize that you had to wait for your bed to be re-done as requested and the you felt like our staff did not prioritize serving you as much as the other guests. Management has been informed and we will work to improve this. The hotel will be closing at the end of the year for a complete renovation and we will reopen next year with a brand-new look! We look forward to welcoming you again in the future and having the opportunity to provide you with an even better experience. Best regards, Nau São Rafael Atlântico's Guest Relations Department.

10/10 – Utmerket

Jessica

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Très bel hôtel calme avec un accès plage magnifique Les repas étaient délicieux et goûteux Très bon sejour
Bodde her 4 netter i mai 2024
Svar fra Nau São Rafael Atlântico’s Guest Relations Dept. den 25. mai 2024
Dear Jessica, Our team would like to thank you for assessing your recent stay. We could not have hoped for a better review! Your lovely words are very rewarding as we work every day to provide our guests a memorable stay and unique experiences. It would be a pleasure to welcome you back to Nau São Rafael Atlântico and provide you many more wonderful moments. Best regards,Nau São Rafael Atlântico’s Guest Relations Department.

10/10 – Utmerket

Andrea Mae

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
A beautiful hotel with lovely facilities and close to the beach. Staff were so friendly.
Bodde her 3 netter i mai 2024
Svar fra Nau São Rafael Atlântico’s Guest Relations Dept. den 22. mai 2024
Dear Andrea Mae,Thank you so much for choosing our hotel and for taking the time to share your valuable feedback with us. We are thrilled to hear that you had a wonderful time during your stay. Your kind words are a great reward for our team's daily efforts to provide all our guest with a 5 stars service. We look forward to having you back soon.Best regards,Nau São Rafael Atlântico’s Guest Relations Department.

8/10 – Bra

Sebastien Rodrigue

Reiste med partner, Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Nous avons passer un agréable séjour au seins de l’établissement, la chambre est la litterie au top ! Personnel très accueillant et sympa ! Le seul petit bémol est que le buffet n’ai pas assez diversifié.. autrement les équipement de l’hôtel sont bien également.
Bodde her 5 netter i mai 2024
Svar fra Nau São Rafael Atlântico’s Guest Relations Dept. den 11. mai 2024
Dear Sebastien Rodrigue,Thank you for reviewing your stay at Nau São Rafael Atlântico. We are delighted to hear that you enjoyed our facilities, bed linen and the service provided by our staff. We apologise that you did not find our buffet service very varied. Management has been informed and we will work to improve this. We look forward to welcoming you again in the future and having the opportunity to provide you with an even better experience. Best regards, Nau São Rafael Atlântico's Guest Relations Department.

8/10 – Bra

Ángeles Liébana

Reiste med en gruppe
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Es muy bonito y los empleados muy amables
Bodde her 4 netter i mai 2024
Svar fra Nau São Rafael Atlântico’s Guest Relations Dept. den 11. mai 2024
Dear Ángeles Liébana,Thank you for your feedback. We are so glad to hear that you enjoyed your stay with us. If there is anything else we can do to make your next experience even better, please don't hesitate to let us know. We can't wait to hear from you and we sincerely hope to have the pleasure of welcoming you back to our hotel soon.Best regards,Nau São Rafael Atlântico's Guest Relations Department.

10/10 – Utmerket

François

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Merci pour le séjour
Bodde her 4 netter i april 2024
Svar fra Nau São Rafael Atlântico’s Guest Relations Dept. den 4. mai 2024
Dear François,Our team would like to thank you for assessing your recent stay. We are delighted to know we succeeded in meeting your holiday expectations and contributed to a fantastic experience! We hope to welcome you back on many more occasions at Nau São Rafael Atlântico so that we can provide you many more incredible experiences. Best regards,Nau São Rafael Atlântico’s Guest Relations Department.

8/10 – Bra

Mruga

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
This property is nothing but beautiful and in a peaceful location, though I would day some of the services in the pool bar area was not upto the standards one would expect as a 5 start resort. Furthermore, vegetarian options were very limited for lunch and dinners. Breakfast, however was excellent! Shoutout to Isabella on the reception desk, she was excellent!! Made my check- in process so smooth. Loved the hotel beach, quite spot to relax and kayaks were available too to venture out on some water sport activity.
Bodde her 4 netter i april 2024
Svar fra Nau São Rafael Atlântico’s Guest Relations Dept. den 4. mai 2024
Dear Murag,Thank you for taking the time to review your recent stay. We are pleased to know that we were able to meet most of your holiday expectations and we have passed on to management the points you raised regarding the vegetarian options as well as the service at the pool bar. We can assure you that we are committed to improving them! Our aim is always to provide a first class service and our professional and dedicated team go the extra mile to ensure our guests have a memorable stay, so we appreciate your recognition of Isabella's efforts. We hope to welcome you and your family back on many more occasions. Kind regards,Nau São Rafael Atlântico's Guest Relations Department.

10/10 – Utmerket

Madhav

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Great
Bodde her 4 netter i april 2024
Svar fra Nau São Rafael Atlântico’s Guest Relations Dept. den 24. apr. 2024
Dear Madhav,The Hotel's team would like to thank you for assessing your recent stay. We are delighted to know we succeeded in meeting your holiday expectations. Our aim is always to provide a first-class service and it is good to know that our continuous improvement efforts are recognized. We can't wait to welcome you back to Nau São Rafael Atlântico and create many more memorable moments for you. Best regards,Nau São Rafael Atlântico’s Guest Relations Department.

10/10 – Utmerket

Paul

Reiste med en gruppe
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Benefits?
Bodde her 3 netter i april 2024
Svar fra Nau São Rafael Atlântico’s Guest Relations Dept. den 23. apr. 2024
Dear Paul,The Hotel's team would like to thank you for your feedback. We are delighted to know we succeeded in meeting your holiday expectations and contributed to a fantastic experience! It is very rewarding to receive such excellent feedback from satisfied guests and we hope to welcome you and your family back on many more occasions. Best regards,Nau São Rafael Atlântico’s Guest Relations Department.

10/10 – Utmerket

Steve

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Beautiful setting on the coast with a boardwalk right to the beach.
Bodde her 1 natt i april 2024
Svar fra Nau São Rafael Atlântico’s Guest Relations Dept. den 23. apr. 2024
Dear Steve, Thank you so much for taking the time to review your recent stay. We are thrilled to hear that you had a memorable experience with us and greatly appreciate your positive feedback. We would be delighted to welcome you back to Nau São Rafael Atlântico and create many more memorable moments for you. Best regards,Nau São Rafael Atlântico’s Guest Relations Department.

8/10 – Bra

Kane

Reiste med partner
Likte: Renhold og personale og service
Didnt realise how far away everything is from the hotel. Not the hotels fault just wish that had been on the information about the hotel before booking
Bodde her 4 netter i april 2024
Svar fra Nau São Rafael Atlântico’s Guest Relations Dept. den 22. apr. 2024
Dear Kane,Thank you for taking the time to provide us with your feedback. We are delighted to hear that you had a good holiday experience. We have informed management of your suggestion to improve the location details for guests, and we are currently working on it. We look forward to hearing from you and hope to welcome you back to our hotel soon.Best regards,Nau São Rafael Atlântico's Guest Relations Department.

10/10 – Utmerket

Andrew

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Excellent hotel with great size room, which was extremely clean and comfortable. Hotel in easy walk of beach and local restaurants. Buffet breakfast was fantastic! Would highly recommend this hotel.
Bodde her 6 netter i april 2024
Svar fra Nau São Rafael Atlântico’s Guest Relations Dept. den 23. apr. 2024
Dear Andrew, Our team would like to thank you for assessing your recent stay. We could not have hoped for a better review! It is very rewarding to receive such excellent feedback from satisfied guests. It would be a pleasure to welcome you back to Nau São Rafael Atlântico and provide you many memorable moments. Best regards,Nau São Rafael Atlântico’s Guest Relations Department.

4/10 – Dårlig

Louise

Reiste med familie
Likte: Renhold
The property and surrounding area was lovely, but despite daily requests for vegan options for breakfast and dinner pre-paid for and emailed to hotel it was very limited. Last afternoon asked if they could make a vegan burger for evening and was given risotto and only buffet food was carbs rice and chips but saw on bar menu vegan burger. So service was poor in that respect. Also drinks prices very high, shower gel and shampoo in room but no conditioner. Received a bottle of wine for using Expedia but no cork screw, when asked for one told I would be charged room service fees
Bodde her 3 netter i april 2024
Svar fra Nau São Rafael Atlântico’s Guest Relations Dept. den 19. apr. 2024
Dear Louise,Thank you for taking the time to evaluate your stay. We apologise for not meeting your vegan dietary requirements and any miscommunications or misunderstandings that may have occurred. We have informed management of your feedback and are committed to improving. We hope this does not discourage you from joining us again in the future. We would love to welcome you and your family back and provide you with a fantastic holiday experience.Best regards, Nau São Rafael Atlântico’s Guest Relations Department.

8/10 – Bra

Frédéric

Reiste med partner
Likte: Renhold, personale og service og fasiliteter
Bel établissement à 300 mètres de la plage. 3 piscines sont une intérieure. Personnel agréable sauf à l’accueil qui ne dit même pas bonjour. Par contre , de mauvaises odeurs permanentes provenant des canalisations de la sdb qui embaument la chambre. Je l’ai signalé mais … Un fitness center avec de vieilles machines qui ne sont pas entretenues. Mais dans l’ensemble, nous avons passé un bon séjour dans cet établissement qui a un magnifique parc arboré. À 2 km du centre ville ; il faut donc avoir un véhicule ; c’etait notre cas donc parfait pour aller manger dans le vieux albufeira
Bodde her 7 netter i april 2024
Svar fra Nau São Rafael Atlântico’s Guest Relations Dept. den 17. apr. 2024
Dear Frédéric,Thank you for reviewing your stay at the Nau São Rafael Atlântico Hotel! We are pleased to hear that you enjoyed the location, pools, and gardens of our beautiful hotel. We apologize however that some aspects of your stay did not meet your expectations. We have informed the respective managers and will work towards resolving and improving the issues raised. We hope to welcome you back in the future and provide an even better experience. Best regards, Nau São Rafael Atlântico’s Guest Relations Department.

10/10 – Utmerket

Ranjit

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Wonderful experience in everyway
Bodde her 3 netter i april 2024
Svar fra Nau São Rafael Atlântico’s Guest Relations Dept. den 14. apr. 2024
Dear Ranjit,The Hotel's team would like to thank you for reviewing your recent stay. We are delighted to know that we were able to meet your holiday expectations and contribute to a fantastic experience. Hopefully it will be one of many to come!Best regards,Nau São Rafael Atlântico Guest Relations Department.

10/10 – Utmerket

Tara Teresa

Reiste med partner
Likte: Renhold, fasiliteter og overnattingsstedets bygg og tilstand
Lovely hotel with excellent free shuttle service and amenities
Bodde her 5 netter i mars 2024
Svar fra Nau São Rafael Atlântico’s Guest Relations Dept. den 14. apr. 2024
Dear Tara Teresa,Thank you so much for your comment and for taking the time to give us your valuable feedback. We are overjoyed that our shuttle service and amenities stood out and provided you with the fantastic experience we strive to provide all of our guests. We can't wait to welcome you back to Nau São Rafael Atlântico!Best regards,Nau São Rafael Atlântico's Guest Relations Department.

8/10 – Bra

Jennifer Alice

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Amazing hotel, friendly staff, great food, rooms were great. Overall fantastic hotel, however the Spa in the hotel was a bit of a let down as we paid extra to access however no one told us the sauna , hydropall and more were not currently working. Talking to someone who uses it on the reglar at the hotel this had been broken for over a week yet didnt think to tell us. Woud have just used the pool otherwise. Staff in the spa didnt seam to care too much about it when notified. Would have been 5 stars if not for this as spa was why we chose the hotel in the end.
Bodde her 5 netter i mars 2024
Svar fra Nau São Rafael Atlântico’s Guest Relations Dept. den 16. apr. 2024
Dear Jannifer Alice,We would like to thank you for taking the time to review your stay with us. We are very proud of our wonderful Team and wide selection of products at all our outlets, therefore we sincerely appreciate your words of recognition towards our Team’s attentive care and services. We would also like apologize profusely for the situation of our Spa facilities. We understand how frustrating it must have been. Due to the limited availability of third-party specialized companies in the Algarve, it took us some time to resolve certain issues. However, we are committed to finding a better solution. We would appreciate the opportunity to impress you with our Spa facilities again in the future. Best regards, Nau São Rafael Atlântico’s Guest Relations Department.

10/10 – Utmerket

Hyunyoung

Bodde her 3 netter i mars 2024
Svar fra Nau São Rafael Atlântico’s Guest Relations Dept. den 14. apr. 2024
Dear Hyunyoung,We wanted to thank you for choosing to stay with us at Nau São Rafael Atlântico. We are so happy to hear that you had a fantastic experience and that we were able to meet your expectations. We hope to have the pleasure of welcoming you back soon.Best regards, Nau São Rafael Atlântico’s Guest Relations Department.

10/10 – Utmerket

Swati

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
It was one of the nicest hotels I've stayed at. Stayed for 7 nights and got a room upgrade which was great! It has good access to the beach, spa facilities are nice. Staff was helpful. Thoroughly enjoyed the breakfast, but the buffet dinner option was was worth the price, since most restaurants nearby were still closed, we ended up eating a lot at the chill bar. The food was tastey but menu is limited. Old town shuttle service only goes twice a day so if you miss it, uber is the only option to go around. All in all it was a good stay. I would recommend the hotel!
Bodde her 7 netter i mars 2024
Svar fra Nau São Rafael Atlântico’s Guest Relations Dept. den 14. apr. 2024
Dear Swati,Our team would like to thank you for assessing your recent stay. We could not have asked for a more thorough review! Our aim is always to provide a first-class service and our professional and dedicated team does everything possible in order to provide our guests a memorable stay. It is good to know that our continuous improvement efforts are recognized. We would be delighted to welcome you back to Nau São Rafael Atlântico and create many more memorable moments for you. Best regards,Nau São Rafael Atlântico’s Guest Relations Department.

10/10 – Utmerket

Jan

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Top Lage
Bodde her 7 netter i februar 2024
Svar fra Nau São Rafael Atlântico’s Guest Relations Dept. den 14. apr. 2024
Dear Jan,Thank you so much for choosing the Nau São Rafael Atlântico Hotel and for taking the time to share your valuable feedback with us. We are delighted that you had a wonderful time during your stay. We look forward to welcoming you again soon and providing many more fantastic memories!Best regards,Nau São Rafael Atlântico’s Guest Relations Department

10/10 – Utmerket

Adil

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Excellent
Bodde her 3 netter i mars 2024
Svar fra Nau São Rafael Atlântico’s Guest Relations Dept. den 14. apr. 2024
Dear Adil,We would like to thank you for reviewing your recent stay. It is very rewarding to receive such excellent feedback from satisfied guests and we hope to welcome you and your family back on many more occasions. Best regards,Nau São Rafael Atlântico’s Guest Relations Department.

10/10 – Utmerket

Iyabode

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
It’s close to the beach and it has spa facilities and indoor and out door swimming pool
Bodde her 6 netter i mars 2024
Svar fra Nau São Rafael Atlântico’s Guest Relations Dept. den 14. apr. 2024
Dear Iyabode,Thank you for your preference and for taking the time to provide us your valuable feedback. We are thrilled to hear that we met your holiday expectations and we sincerely appreciate your recommendation of our property. We hope to welcome you back in a near future!Best regards,Nau São Rafael Atlântico’s Guest Relations Department.

10/10 – Utmerket

johannes

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Upgrade niet ontvangen omdat al de meest opgewaardeerde kamer was geboekt. Uitstekend verblijf. Zowel ontbijt als diner zeer verzorgd en van goede kwaliteit. Kamer mocht eerder in gebruik worden genomen dan de gangbare incheck tijd. Zeker 4 uur eerder.
Bodde her 7 netter i mars 2024
Svar fra Nau São Rafael Atlântico’s Guest Relations Dept. den 14. apr. 2024
Dear Johannes,We would like to thank you for reviewing your recent stay. We are delighted to know that we were able to provide you with your room early and were able to meet your holiday expectations and contribute to a fantastic experience! We couldn't be more proud of our wonderful team and the wide range of products available at all of our outlets, so we appreciate your words of recognition for their attentive care and service. We look forward to welcoming you back to Nau São Rafael Atlântico on many more occasions and hope that we can offer you an upgrade next time. Best regards,Nau São Rafael Atlântico's Guest Relations Department.

10/10 – Utmerket

Rebeca

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
very good
Bodde her 3 netter i mars 2024
Svar fra Nau São Rafael Atlântico’s Guest Relations Dept. den 14. apr. 2024
Dear Rebeca,Thank you so much for choosing Nau São Rafael Atlântico and for taking the time to share your valuable feedback with us. We are thrilled to hear that you had a wonderful time during your stay and we look forward to welcoming you back soon!Best regards,Nau São Rafael Atlântico’s Guest Relations Department

10/10 – Utmerket

Quinten

Bodde her 7 netter i mars 2024
Svar fra Nau São Rafael Atlântico’s Guest Relations Dept. den 14. apr. 2024
Dear Quinten,We would like to thank you for choosing the Nau São Rafael Atlântico Hotel for your stay and for taking the time to give us your valuable feedback. We are overjoyed that everything went according to your satisfaction. We hope to welcome you again soon!Best regards,Nau São Rafael Atlântico’s Guest Relations Department.

10/10 – Utmerket

Raj

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
A great resort and hotel which is easily accessible from the airport and has great facilities to keep the family happy including an easy walk way down to the beach.
Bodde her 3 netter i februar 2024
Svar fra Nau São Rafael Atlântico’s Guest Relations Dept. den 14. apr. 2024
Dear Raj, Our team would like to thank you for assessing your recent stay. We could not have hoped for a better review! It is very rewarding to receive such excellent feedback from satisfied guests. It would be a pleasure to welcome you back to Nau São Rafael Atlântico and provide you many more fantastic memories!Best regards,Nau São Rafael Atlântico’s Guest Relations Department.

8/10 – Bra

Maximilian

Likte: Personale og service og fasiliteter
Hervorragend gepflegte Anlage, sehr nettes Personal, tolles Buffet, klasse Lage mit gigantischem Blick! Leider ein wenig in die Jahre gekommen und an manchen Stellen etwas zu „minimalistisch“ (lieblos) eingerichtet. Mit wenigen Optimierungen & Ausbesserungen könnte hier ein echtes Juwel stehen. Zum jetzigen Zeitpunkt aber leider „nur“ 4/5 Sterne.
Bodde her 7 netter i februar 2024
Svar fra Nau São Rafael Atlântico’s Guest Relations Dept. den 16. apr. 2024
Dear Maximilian,Thank you for assessing your stay with us. Your kind words are very rewarding as we work every day to provide our guests with a memorable stay and unique experiences. You will be pleased to hear that we will be closing for a complete renovation at the end of the year and will reopen with all new furniture and a new concept! We look forward to welcoming you back and making an even better impression! Best regards, Nau São Rafael Atlântico’s Guest Relations Department.

8/10 – Bra

Dirk

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Schöne Anlage direkt am Meer, super Strand mit schönen Wanderwegen. Anlage könnte hier und da etwas renoviert werden, unser Zimmer war sehr schön und groß. Frühstück der absolute Hammer.
Bodde her 8 netter i februar 2024
Svar fra Nau São Rafael Atlântico’s Guest Relations Dept. den 16. apr. 2024
Dear Dirk,Thank you so much for reviewing your stay with us! We are so very pleased that we were able to meet your holiday expectations and provide you with an enjoyable experience. Please note that we are going to be closing for renovations at the end of the year and will reopen with a brand-new look! We would love to welcome you back then and create even more wonderful memories! Best regards, Nau São Rafael Atlântico’s Guest Relations Department.

8/10 – Bra

Michaela

Reiste med partner
Likte: Personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Schöne große Zimmer mit toller Aussicht, Strandnähe,modern, bequemes Bett. Leider nicht ganz so sauber und die Lautstärke im Restaurant durch das Stühle rücken war schrecklich, Essen war auch nur ok und teuer
Bodde her 7 netter i februar 2024
Svar fra Nau São Rafael Atlântico’s Guest Relations Dept. den 16. apr. 2024
Dear Michaela,Thank you for reviewing your stay at Nau São Rafael Atlântico. We are delighted to hear that you enjoyed our views, location, décor and comfort. We apologize that you found our cleaning services to be lacking in any way and that your breakfast experience was disturbed by the noise of the surrounding chairs. Management has been informed of both situations and is working to improve them. We would love to welcome you back in the future and have the opportunity to provide you and even better experience. Best regards, Nau São Rafael Atlântico’s Guest Relations Department.

10/10 – Utmerket

Sue Louise

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Thoroughly enjoyed our week at this wonderful hotel. Glorious surroundings, nice walk to the beach, fabulous indoor and outdoor swimming pools.
Bodde her 7 netter i februar 2024
Svar fra Nau São Rafael Atlântico’s Guest Relations Dept. den 14. apr. 2024
Dear Sue Louise, Thank you so much for taking the time to review your recent stay. We are thrilled to hear that we met your holiday expectations and we sincerely appreciate your recommendation of our property. We would be delighted to welcome you back to Nau São Rafael Atlântico and create many more memorable moments for you. Best regards,Nau São Rafael Atlântico’s Guest Relations Department.

8/10 – Bra

Ryan

Likte: Renhold og romkomfort
Nice stay that could have been better
A decently priced low season getaway. The resort could use some repairs and updates, but overall was quite spacious and offered quite a few amenities despite being the low season for vacationing. A bike race was taking place in Albufiera on the day of our arrival that closed all routes to the hotel for the day, which the hotel failed to inform us about ahead of time, so we had to spend hours at a mall waiting for the race to end before being able to check into the hotel. A message was sent the day before check in via whatsapp to inquire if anything was needed prior to arrival, which was very nice, but lacking in information regarding the race that closed all routes to the hotel's location for the day. This failure to communicate really made a very poor first impression, but after the delayed arrival, the hotel did a decent job in providing an enjoyable stay.
Bodde her 4 netter i februar 2024
Svar fra Nau São Rafael Atlântico’s Guest Relations Dept. den 16. apr. 2024
Dear Ryan,Thank you for taking the time to review your stay with us. We are delighted to hear that we were able to provide you an enjoyable experience throughout your stay. We apologize that your first impression of our service was not up to par, but we are committed to improving. We would love the opportunity to change that impression on a future stay if you give us the chance. Best regards,Nau São Rafael Atlântico’s Guest Relations Department.

10/10 – Utmerket

Patrick

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bel hôtel avec des chambres très spacieuses. Le service est impeccable. L'accès à la plage est agréable mais présente des difficultés pour les personnes à mobilité réduite. Beau jardin. On peut y voir le lever et le coucher du soleil. Le petit déjeuner est très bien. Le personnel est très professionnel. On le recommande.
Bodde her 4 netter i februar 2024
Svar fra Nau São Rafael Atlântico’s Guest Relations Dept. den 14. apr. 2024
Dear Patrick,Thank you so much for taking the time to review your recent stay.We are thrilled to hear that you had a memorable experience with us and greatly appreciate your positive feedback. Your kind words are a great reward for our daily efforts to provide exceptional service and unique experiences to all our guests. We would be delighted to welcome you back to Nau São Rafael Atlântico and create many more memorable moments for you.Best regards,Nau São Rafael Atlântico’s Guest Relations Department.

10/10 – Utmerket

Soliat

Bodde her 3 netter i februar 2024
Svar fra Nau São Rafael Atlântico’s Guest Relations Dept. den 14. apr. 2024
Dear Soliat,Thank you so much for choosing the Nau São Rafael Atlântico Hotel and for taking the time to share your valuable feedback with us. We are so glad to hear that you had a wonderful time during your stay. We can't wait to welcome you back!Best regards,Nau São Rafael Atlântico’s Guest Relations Department.

10/10 – Utmerket

André

Bodde her 7 netter i februar 2024
Svar fra Nau São Rafael Atlântico’s Guest Relations Dept. den 14. apr. 2024
Estimado André,A equipa do Hotel gostaria de agradecer a avaliação da sua recente estadia. Ficamos muito satisfeitos por saber que conseguimos ir ao encontro das suas expectativas de férias e contribuímos para uma experiência fantástica! Esperamos voltar a recebê-lo em muitas outras ocasiões no Nau São Rafael Atlântico para que possamos proporcionar-lhe muitas mais experiências incríveis. Com os melhores cumprimentos,Departamento de Guest Relations da Nau São Rafael Atlântico.