På stranden
Sjekk tilgjengelighet

Anmeldelser av EPIC SANA Algarve Hotel

5 out of 5
EPIC SANA Algarve Hotel
Praia da Falésia, Pinhal do Concelho, Albufeira

Anmeldelser

9,6

Suverent

Rangering på 10 − Utmerket. 423 av totalt 516 anmeldelser." "
Rangering på 8 − Bra. 76 av totalt 516 anmeldelser." "
Rangering på 6 − Grei. 10 av totalt 516 anmeldelser." "
Rangering på 4 − Dårlig. 5 av totalt 516 anmeldelser." "
Rangering på 2 − Forferdelig. 2 av totalt 516 anmeldelser." "

9,8/10

Renhold

9,6/10

Personale og service

9,6/10

Fasiliteter

9,6/10

Overnattingsstedets bygg og tilstand

9,2/10

Miljøvennlige løsninger

Anmeldelser

10/10 – Utmerket

Verifisert reisende

Reiste med familie
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Et lite stykke paradis
Fantastisk sted,opphold,service,menneskene......ulike tilbud.......Rolige omgivelser.Veldig god mat!! Flere gode alternativer.
Bodde her 4 netter i august 2023
Svar fra EPIC SANA Algarve den 6. sep. 2023
Dear Guest,Thank you so much for such a positive feedback. It was our pleasure to have you in our resort.Looking forward to welcome you back in EPIC SANA Algarve.Best regards,EPIC SANA Algarve

8/10 – Bra

Espen

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 8 netter i juli 2017

10/10 – Utmerket

Geir

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Supert sted vi gjerne drar tilbake til
Fantastisk hotell. Moderne bygg hvor service og renhold var førsteklasses. Ligger i et nokså stille område med direkte adgang via trapper ned til nydelig strand. Service i alle ledd var veldig bra, både i restaurant, ved basseng og resepsjon. Mange fasiliteter tilgjengelig og hvor alt det vi gjorde var gratis, både treningsrom, tennis, wifi, håndklær ved basseng og solstoler og håndklær ved stranden. Nydelig frokost og buffet middag. Gratis parkering i kjeller med service for å hente og levere bil. Vi var en familie på 4 med 2 voksne og 2 voksne barn (17 og 19). Nærhet til Albufeira og Villamoura men samtidig et godt stykke borte fra bylivet. Vi var der i 8 dager og stortrives. Drar gjerne tilbake hit. Nydelig sted.
Bodde her 8 netter i juli 2017

10/10 – Utmerket

Stian og Norge

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bra
Flott hotell, god service og mye morsomt for barna.

10/10 – Utmerket

Bjørn

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Fin opplevelse
Meget bra hotell, bra service uten at det blir for formelt, kort avstand til Falesia stranden, litt stive priser på hotellrom og mat på hotellets restaurantenter.

10/10 – Utmerket

Verifisert reisende

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort

10/10 – Utmerket

Tracy

Reiste med familie
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
I stayed here with my daughter and we had an amazing and relaxing stay. All the staff were incredibly helpful and friendly. Food, pool, beach all perfect. Highly recommend!
Bodde her 2 netter i mai 2024
Svar fra EPIC SANA Algarve den 24. mai 2024
Dear Mrs. Tracy,Thank you very much for your kind review.On behalf of the entire team we are more than glad to hear your kind words concerning your stay with us. This will surely be passed to our team as a motivational feedback once we strive constantly to achieve our guests satisfaction to the fullest. Thank you once again for your detailed feedback.We hope that we will be able to welcome you back, hopefully soon, for another EPIC stay with us.Kind regards,EPIC SANA Algarve

10/10 – Utmerket

Anne

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Lovely, flower filled resort, great service, great restaurants, comfortable and clean rooms. We enjoyed our stay there very much!
Bodde her 3 netter i mai 2024
Svar fra EPIC SANA Algarve den 20. mai 2024
Dear Anne,Thank you very much for your kind review.We are glad that you have had an enjoyable stay with us and that you were impressed with most of our services, location and facilities.Thank you once again for your detailed feedback.We hope that we will be able to welcome you back, hopefully soon, for what will hopefully be a truly EPIC stay with us.Kind regards,EPIC SANA Algarve

8/10 – Bra

Hovanes

Reiste med en gruppe
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Staff is amazing 5 star, not so sure about the property
Bodde her 4 netter i mai 2024
Svar fra EPIC SANA Algarve den 16. mai 2024
Dear Hovanes,Thank you so much for your kind feedback.On the other hand we would like to extend our apologies for not exceeding your expectations concerning the property. We have transmitted this to our management, which have taken your comments into full consideration.Thank you.Looking forward to welcome you back in our resort.Best regards,EPIC SANA Algarve

10/10 – Utmerket

Hossein

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
This property has excellent landscaping, a beautiful sea view, and nice service and facilities.
Bodde her 2 netter i april 2024
Svar fra EPIC SANA Algarve den 6. mai 2024
Dear Hossein,Thank you so much for your review.We are happy that you have enjoyed your stay with us and that you were impressed with the location, services and facilities. We have shared your feedback with our team.We hope that we will be able to welcome you back for another EPIC stay at the EPIC SANA Algarve.Kind regards,EPIC SANA Algarve

10/10 – Utmerket

Abhishek

Reiste med familie
Likte: Renhold, personale og service og fasiliteter
5 star luxury , amazing property !
Bodde her 2 netter i april 2024
Svar fra EPIC SANA Algarve den 6. mai 2024
Dear Abhishek,Thank you very much for your kind review.We are glad that you have had an enjoyable stay with us and that you were impressed with most of our services and facilities.Thank you once again for your detailed feedback.We hope that we will be able to welcome you back, hopefully soon, for what will hopefully be a truly EPIC stay with us.Kind regards,EPIC SANA Algarve

10/10 – Utmerket

Charles

Reiste med familie, Reiste med en gruppe
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Loved it !
Bodde her 3 netter i desember 2023
Svar fra EPIC SANA Algarve den 19. feb. 2024
Dear Charles,Thank you so much for your kind feedback.Looking forward to welcome you back in our resort.Best regards,EPIC SANA Algarve

6/10 – Grei

Yomi

Reiste med familie og små barn
Likte: Renhold, personale og service og fasiliteter
My son & I had a nice stay at the property. I would say though, for a 5 star resort I wasn’t expecting so many things to be in need of repair. Our room had a few fixtures that needed replacing, also the balcony had areas that were heavily worn and coming apart. Finally, the quality of the evening buffet wasn’t great. There was a poor selection and flavour was non existent. This was really disappointing for the amount they charged me for this (€88 for myself and my 7 year old). However, the staff were attentive, and the place was very clean. The cleaners do a fantastic job, they were also really nice.
Bodde her 4 netter i februar 2024
Svar fra EPIC SANA Algarve den 19. feb. 2024
Dear Yomi,Thank you very much for your kind review.On behalf of the entire team we are more than glad to hear your kind words concerning the services and facilities. This will surely be passed to our team as a motivational feedback once we strive constantly to achieve our guests satisfaction to the fullest.On the other hand we would like to extend our apologies for not exceeding your expectations concerning the room. We have transmitted this to our management, which have taken your comments into full consideration. Thank you once again for your detailed feedback.We hope that we will be able to welcome you back, hopefully soon, for what will hopefully be a truly EPIC stay with us.Kind regards,EPIC SANA Algarve

10/10 – Utmerket

gilvandro

Bodde her 2 netter i februar 2024
Svar fra EPIC SANA Algarve den 16. feb. 2024
Dear gilvandro,Thank you so much for your feedback.Looking forward to welcome you back in our resort.Best regards,EPIC SANA Algarve

10/10 – Utmerket

Rong

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Direct access to the beach. Friendly staff. Highly recommend
Bodde her 2 netter i desember 2023
Svar fra EPIC SANA Algarve den 5. jan. 2024
Dear Rong,Thank you so much for your kind feedback.Looking forward to welcome you back.Best regards,EPIC SANA Algarve

10/10 – Utmerket

Satish

Reiste med familie og små barn
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Excellent staff and service
Bodde her 2 netter i desember 2023
Svar fra EPIC SANA Algarve den 29. des. 2023
Dear Satish,Thank you so much for your kind feedback.Looking forward to welcome you back in our resort.Best regards,EPIC SANA Algarve

10/10 – Utmerket

Roland

Bodde her 4 netter i november 2023
Svar fra EPIC SANA Algarve den 29. des. 2023
Dear Guest,Thank you so much for your kind rating.Looking forward to welcome you back in our resort.Best regards,EPIC SANA Algarve

10/10 – Utmerket

Raoul

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Extérieur à entretenir
Bodde her 3 netter i desember 2023
Svar fra EPIC SANA Algarve den 29. des. 2023
Dear Guest,Thank you so much for your kind rating.Looking forward to welcome you in our resort.Best regards,EPIC SANA Algarve

10/10 – Utmerket

mary

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Great property. It would have been nice to have had some nightly entertainment. Fitness classes earlier in the day would be great too.
Bodde her 3 netter i oktober 2023
Svar fra EPIC SANA Algarve den 10. nov. 2023
Dear Mary,Thank you so much for your kind feedback.We are looking forward to welcome you back in our resort.Best regards,EPIC SANA Algarve

10/10 – Utmerket

Linda

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Very friendly staff, beautiful hotel. Staircase walk down to private beach was amazing. Hiked from hotel to Villamoura marina along the cliffs.
Bodde her 4 netter i oktober 2023
Svar fra EPIC SANA Algarve den 3. nov. 2023
Dear Mrs Linda,Thank you so much for your kind email.We are looking forward to welcome you back in our resort.Best regards,EPIC SANA Algarve

10/10 – Utmerket

Verifisert reisende

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Beautiful property and friendly staff!
Bodde her 2 netter i oktober 2023
Svar fra EPIC SANA Algarve den 30. okt. 2023
Dear Guest,Thank you very much for your kind review.On behalf of the entire team we are more than glad to hear your kind words concerning the location and facilities. This will surely be passed to our team as a motivational feedback once we strive constantly to achieve our guests satisfaction to the fullest. Thank you once again for your detailed feedback.We hope that we will be able to welcome you back, hopefully soon, for what will hopefully be a truly EPIC stay with us.Kind regards,EPIC SANA Algarve

10/10 – Utmerket

Chet

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
A spectacular property steps away from the beach that should be on everyone’s shortlist. But I appreciate it most about this hotel is that it was quiet. No DJ with music blasting all day. This is a resort for mature folks who are looking for relaxation and tranquility. Combine with the incredible spa, fitness, and restaurants it is the ultimate wellness retreat.
Bodde her 2 netter i september 2023
Svar fra EPIC SANA Algarve den 27. okt. 2023
Dear Chet,Thank you so much for your kind feedback.Looking forward to welcome you back in our resort.Best regards,EPIC SANA Algarve

10/10 – Utmerket

jill

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Bodde her 3 netter i oktober 2023
Svar fra EPIC SANA Algarve den 3. nov. 2023
Dear Jill,Thank you so much for your kind classification.Looking forward to welcome you back.Best regards,EPIC SANA Algarve

10/10 – Utmerket

joseph

Bodde her 1 natt i september 2023
Svar fra EPIC SANA Algarve den 27. okt. 2023
Dear Joseph,Thank you so much for your kind feedback.Best regards,EPIC SANA Algarve

10/10 – Utmerket

Liana

Bodde her 2 netter i september 2023
Svar fra EPIC SANA Algarve den 27. okt. 2023
Dear Liana,Thank you so much for your kind feedback.Best regards,EPIC SANA Algarve

8/10 – Bra

Rebecca

Reiste med familie, Reiste med en gruppe
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Front desk is friendly and approachable. Management is very good. Issues were dealt with quickly. Spa concierge - not helpful at all. Massage totally not worth it. Also, they will give you a complimentary welcome drink at their bar but it doesn’t gives you an amount nor do they tell you that certain drinks will not be covered. It’s a surprise at the end they you end up having to pay for it. It should tell you what is covered or the amount.
Bodde her 4 netter i september 2023
Svar fra EPIC SANA Algarve den 25. sep. 2023
Dear Rebecca,Thank you very much for your kind review.We are glad that you have had an enjoyable stay with us and that you were impressed with most of our facilities.On the other hand we would like to extend our apologies for not exceeding your expectations concerning the SPA. We have transmitted this to our team and management, which have taken your comments into full consideration. Thank you once again for your detailed feedback.We hope that we will be able to welcome you back, hopefully soon, for what will hopefully be a truly EPIC stay with us. Kind regards,EPIC SANA Algarve

10/10 – Utmerket

Anabela

Reiste med familie
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Um hotel que vale sempre a pena revisitar
Sempre agradável e sobretudo em família. Um hotel que faz juz às suas 5 estrelas. Muito bom.
Bodde her 2 netter i september 2023
Svar fra EPIC SANA Algarve den 18. sep. 2023
Estimada Sra. Anabela,Muito obrigada por ter escolhido o EPIC SANA Algarve para passar a sua recente estadia connosco e pela sua opinião.Agradecemos pelo tempo dispensado na partilha da sua experiência no nosso resort. Teremos muito gosto em voltar a receber-vos novamente no EPIC SANA Algarve para mais memórias Épicas. Com os melhores cumprimentos, EPIC SANA Algarve

8/10 – Bra

Véronique

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 3 netter i september 2023
Svar fra EPIC SANA Algarve den 18. sep. 2023
Estimada Sra. Véronique, O nosso muito obrigado por ter dispensado do seu tempo e partilhar a sua avaliação tão positiva da última estada no EPIC SANA Algarve.Teremos muito gosto em voltar a recebe-la novamente no nosso resort. Com os melhores cumprimentos, EPIC SANA Algarve

10/10 – Utmerket

Olivia

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Brilliant hotel, fantastic service, great breakfast buffet. A little pricey but definitely worth the money.
Bodde her 4 netter i september 2023
Svar fra EPIC SANA Algarve den 11. sep. 2023
Dear Mrs. Olivia,Thank you so much for your review.We are happy that you have enjoyed your stay with us and that you were impressed with the food & beverage provided services. We have shared your feedback with our team.We hope that we will be able to welcome you back for another EPIC stay at the EPIC SANA Algarve.Kind regards,EPIC SANA Algarve

10/10 – Utmerket

Kimber

Bodde her 3 netter i august 2023
Svar fra EPIC SANA Algarve den 22. sep. 2023
Dear Kimber,Thank you so much for positive rating.Looking forward to welcome you back in our resort.Best regards,EPIC SANA Algarve

10/10 – Utmerket

Thierry

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Tout était parfait !
Bodde her 7 netter i august 2023
Svar fra EPIC SANA Algarve den 18. aug. 2023
Dear Thierry,We are very happy that you had such a lovely time with us.Looking forward to welcome you back in our resort.Best regards,EPIC SANA Algarve

10/10 – Utmerket

Magnus

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Calmn
Bodde her 2 netter i juli 2023
Svar fra EPIC SANA Algarve den 11. aug. 2023
Dear Calmn,Thank you for your kind rating.Looking forward to welcome you back in our resort.Best regards,EPIC SANA Algarve

10/10 – Utmerket

Anne-Marie

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Excellent service, très bien en général, le brunch est bon, l’environnement propre mais il n’y a pas de chaises à la plage.
Bodde her 4 netter i juli 2023
Svar fra EPIC SANA Algarve den 11. aug. 2023
Estimada Sra Anne-Marie, Muito obrigado por ter escolhido o EPIC SANA Algarve para passar a sua recente estadia connosco e pelo seu feedback positivo.A sua opinião é muito importante e ficamos muito gratos por ter desfrutado da nossa localização e atendimento cuidado e simpático. Gostaríamos de informar que o serviço existente na praia pública não está associado aos serviços do nosso hotel, uma vez que, infelizmente não existe espaço para um novo apoio de praia privado, embora os nossos hóspedes tenham a possibilidade de alugar as espreguiçadeira e sombras nas concessões existentes. Colocamo-nos, desde já, ao seu inteiro dispor para qualquer assistência que possa vir a necessitar.Teremos muito gosto em voltar a recebê-lo novamente no EPIC SANA Algarve para mais memórias Épicas. Com os melhores cumprimentos, EPIC SANA Algarve

8/10 – Bra

Taline

Bodde her 4 netter i juli 2023
Svar fra EPIC SANA Algarve den 3. aug. 2023
Dear Taline,Thank you so much for your kind rating.Looking forward to welcome you back in our resort,Best regards,EPIC SANA Algarve

10/10 – Utmerket

Sandra

Bodde her 3 netter i juli 2023
Svar fra EPIC SANA Algarve den 1. aug. 2023
Dear Sandra, Thank you for your kind rating. We are very pleased that you enjoyed your stay at EPIC SANA Algarve. We hope to see you back soon. Sincerely,EPIC SANA Algarve

10/10 – Utmerket

Timothy og Boston

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Great location and staff
Bodde her 3 netter i juli 2023
Svar fra EPIC SANA Algarve den 1. aug. 2023
Dear Timothy,Thank you very much for your kind review.We are glad that you have had an enjoyable stay with us and that you were impressed with most of our services and location.We hope that we will be able to welcome you back for another EPIC stay at the EPIC SANA Algarve.Kind regards,EPIC SANA Algarve

10/10 – Utmerket

Luisa

Reiste med en gruppe
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 3 netter i juli 2023
Svar fra EPIC SANA Algarve den 1. aug. 2023
Dear Mrs. Luisa, Thank you for your kind rating. We are very pleased that you enjoyed your stay at EPIC SANA Algarve. We hope to see you back soon. Sincerely,EPIC SANA Algarve

10/10 – Utmerket

Kenneth

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
The grounds are beautiful and the access to the beach was very convenient. The pool area was luxurious and the breakfast was perfect.
Bodde her 4 netter i juli 2023
Svar fra EPIC SANA Algarve den 1. aug. 2023
Dear Kenneth,Thank you very much for your kind review.We are glad that you have had an enjoyable stay with us and that you were impressed with most of our services and location.We hope that we will be able to welcome you back for another EPIC stay at the EPIC SANA Algarve.Kind regards,EPIC SANA Algarve

4/10 – Dårlig

Louise

Reiste med familie og små barn
Likte: Renhold, fasiliteter og overnattingsstedets bygg og tilstand
Likte ikke: Personale og service
NA
Bodde her 3 netter i juli 2023
Svar fra EPIC SANA Algarve den 3. aug. 2023
Dear Louise,Thank you so much for your kind rating.Looking forward to welcome you back in our resort,Best regards,EPIC SANA Algarve

8/10 – Bra

Morgan

Bodde her 4 netter i juli 2023
Svar fra EPIC SANA Algarve den 11. aug. 2023
Dear Mr/Mrs Morgan,Thank you for your kind rating.Looking forward to welcome you back in our resort.Best regards,EPIC SANA Algarve

8/10 – Bra

JEAN LOUIS

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Un séjour agréable dans un hôte de luxe
Cela fait plusieurs fois que nous séjournons dans ce magnifique hôtel. Confort, propreté, équipement, amabilité du personnel de restauration. Seul bémol: aucun accueil particulier pour les clients qui viennent tous les ans, aucune attention particulière en chambre( petits cadeaux ou autres) Et surtout un personnel de réception désagréable: en tant que client gold, aucun surclassement, aucune arrivée précise, aucun départ tardif n est toléré même si l’hôtel n est pas plein Cela fait des années que j’y séjourne pour des séjours de 4 nuits à 21 nuits, aucunes attentions particulières, jamais un surclassement, jamais un départ tardif autorisé
Bodde her 3 netter i juli 2023
Svar fra EPIC SANA Algarve den 19. juli 2023
Cher Mr. Jean Louis,Nous aimerions vous remercier d’avoir séjourner à l’hôtel EPIC SANA Algarve !Nous regrettons que votre séjour n’a pas été à la hauteur de vos attentes.Nous vous garantissons que nous faisons tous les efforts pour apporter à nos clients un service de haute qualité et avoir la meilleure expérience possible.Nous vous remercions de vos commentaires et nous avons transmis votre avis à nos équipes de manière à nous améliorer.Nous espérons pouvoir vous recevoir à nouveau dans notre établissement.Cordialement,EPIC SANA Algarve

10/10 – Utmerket

Angela

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Bodde her 9 netter i juli 2023
Svar fra EPIC SANA Algarve den 11. aug. 2023
Dear Angela,Thank you for your kind rating.Looking forward to welcome you back in our resort.Best regards,EPIC SANA Algarve

10/10 – Utmerket

Caroline og West Horsley

Reiste med partner
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
As returning guests we enjoyed another gorgeous stay at the Epic Sana Algarve. From the minute we arrive we relax. Don't have to think about anything other than which pool to swim in, where to sit in the gardens to read a book or snooze, what time to go to the beach and where to eat. Beautiful! Local amenities very close by. All staff are so friendly and helpful.
Bodde her 5 netter i juli 2023
Svar fra EPIC SANA Algarve den 12. juli 2023
Dear Mrs. Caroline,Thank you so much for your such a kind feedback.We are very happy that you have had such a lovely time with us.We are looking forward to welcome you back in our beautiful resort.Best regards,EPIC SANA Algarve

10/10 – Utmerket

Jack

Bodde her 2 netter i juli 2023
Svar fra EPIC SANA Algarve den 12. juli 2023
Dear Mr. Jack,Thank you for your positive rating.Looking forward to welcome you back in our resort.Best Regards,EPIC SANA Algarve

10/10 – Utmerket

Ahmad

Likte: Personale og service
No activities inside and near the resort, but it was great hotel
Bodde her 2 netter i juli 2023
Svar fra EPIC SANA Algarve den 12. juli 2023
Dear Mr. Ahmad,Thank you for your positive feedback.Looking forward to welcome you back in our resort.Best regards,EPIC SANA Algarve

10/10 – Utmerket

Amir

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 2 netter i juni 2023
Svar fra EPIC SANA Algarve den 22. juni 2023
Dear Amir,Thank you for your positive rating.Best regards,EPIC SANA Algarve

8/10 – Bra

Adriana

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
We enjoyed a few days at this property. Its location is outstanding although it is in a remote area from other towns and cities. The hotel is accessed through a long, winding, and not in optimal conditions route.
Bodde her 3 netter i juni 2023
Svar fra EPIC SANA Algarve den 14. juni 2023
Dear Mrs. Adriana,Thank you for such a positive feedback.Looking forward to welcome you back in our resort.Best regards,EPIC SANA Algarve

8/10 – Bra

Mathias

Likte: Renhold, personale og service og romkomfort
Das Hotel und die Anlage sind sehr schön, das Essen sehr lecker und frisch. Die Mitarbeiter im Service freundlich. Trotzdem hatte ich mich nicht so erholen können wie erhofft. Ich hatte Zimmer NR 101 bekommen. Dies liegt direkt neben der Bar. Bis 1 Uhr Nachts war da Party und ich hatte laute Bässe und Musik bis ins Zimmer gehört. Ich ging mich um 0:00 Uhr an der Rezeption beschweren. Es hieß, dass man an der Bar Bescheid sagt um die Musik leiser zu machen. Wurde nicht gemacht bis dann um 1 Uhr die Bar sowieso geschlossen wurde. Am nächsten Tag ging ich wieder zur Rezeption und verlangte und bekam auch ein neues Zimmer weiter hinten. Abends bemerkte ich dann, dass die Badewanne kaputt war und auslief. Der ganze Boden war nass. Ich ging wieder zur Rezeption und bekam wieder ein neues Zimmer. 3 Zimmer in 3 Tagen. Wie soll man sich da erholt fühlen. War echt schon nervig. Und außerdem sehr frech jemandem Zimmer 101 anzubieten. Kann man vielleicht Partyleuten vermieten, aber dann sollte man das vorher sagen. Also wenn ihr Zimmer 101 bekommt und Ruhe haben wollt beschwert euch sofort.
Bodde her 3 netter i mai 2023
Svar fra EPIC SANA Algarve den 14. juni 2023
Sehr geehrte Mathias,Wir möchten Ihnen danken, dass Sie EPIC SANA Algarve Hotel für Ihren Aufenthalt gewählt haben. Wir waren traurig zu lesen, dass Ihre Erfahrung mit uns nicht so angenehm war, wie Sie es erwartet hatten. Wir können Ihnen garantieren, dass wir uns immer bemühen, unseren Gästen einen hohen Servicestandard und eine gute Erfahrung zu bieten. Wir bedanken uns für Ihre Bewertung und deshalb haben wir Ihre Worte bereits mit unserem Team geteilt, um unseren Service zu verbessern. Wir würden uns freuen, Sie in Zukunft wieder begrüßen zu dürfen und Ihnen eine angenehme Erfahrung bieten zu können. Mit freundlichen Grüßen,EPIC SANA Algarve

8/10 – Bra

Richard

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Brilliant Staff
We first visited this hotel 8 years ago as a family and returned as a couple. It has dated a bit (especially the bathroom design) but it has been well maintained and isn't tired. The staff are absolutely excellent and really make the place what it is. Management, housekeeping, concierge all can't do enough to make sure you have everything you need. The location is perfect, right on the best beach in the Algarve. You can walk along the beach to Vilamoura (50 mins). There is a small square just outside the grounds with a few restaurants including a great pizzeria. Albufeira and Vilamoura are a short uber ride away so everything you need is within reach. The hotel pools are also nice and breakfast is excellent. The only complaint we had was that there was a private corporate function while we were there which meant that the bar was closed off. That would have been okay for an evening but the event also went on to 1am which is an hour later than the bar is open to guests. Our upgraded ocean view room was directly above this so we felt like we were at the event. As with corporate events a 100 or so people then stumbled and shouted their way back to their rooms so there wasn't peace until 2.30am. I went and spoke to reception as we had arrived that day and were tired. They were excellent and offered us another room but it just seems that the owners need to rethink mixing corporate and leisure guests.
Bodde her 2 netter i mai 2023
Svar fra EPIC SANA Algarve den 21. mai 2023
Dear Mr. Richard,Thank you very much for your kind review.On behalf of the entire team we are more than glad to hear your kind words concerning the location, services and facilities. This will surely be passed to our team as a motivational feedback once we strive constantly to achieve our guests satisfaction to the fullest. On the other hand we would like to extend our apologies concerning the corporate guests. We have transmitted this to our team and management, which have taken your comments into full consideration. Thank you once again for your detailed feedback.We hope that we will be able to welcome you back, hopefully soon, for what will hopefully be a truly EPIC stay with us.Kind regards,EPIC SANA Algarve

10/10 – Utmerket

athari

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
nice
Bodde her 2 netter i mai 2023
Svar fra EPIC SANA Algarve den 21. mai 2023
Dear Athari,Thank you for your positive feedback.Looking forward to welcome you back in our resort.Best regards,EPIC SANA Algarve