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Anmeldelser av Pine Bush Suites Albany University

3 out of 5
Pine Bush Suites Albany University
1379 Washington Ave, Albany, NY

Anmeldelser

7,0

Bra

Rangering på 10 − Utmerket. 101 av totalt 354 anmeldelser." "
Rangering på 8 − Bra. 101 av totalt 354 anmeldelser." "
Rangering på 6 − Grei. 67 av totalt 354 anmeldelser." "
Rangering på 4 − Dårlig. 41 av totalt 354 anmeldelser." "
Rangering på 2 − Forferdelig. 44 av totalt 354 anmeldelser." "

7,2/10

Renhold

8,4/10

Personale og service

6,4/10

Fasiliteter

7,4/10

Overnattingsstedets bygg og tilstand

Anmeldelser

8/10 – Bra

YEUK KWONG P

Bodde her 2 netter i mai 2022

4/10 – Dårlig

Marilyn

Reiste med familie
Likte ikke: Renhold og romkomfort
Don't go there!!
The young lady at the desk was extremely nice, but the building and the room smelled so bad of disinfectant we could hardly breath. The room was not as advertised. One queen bed which looked clean and a small sofa bed with torn arms and the carpets were so dirty. The advertised kitchen had no utensils or dishes and glassware.
Bodde her 3 netter i mai 2022

2/10 – Forferdelig

Michael

Forretningsreisende
Likte ikke: Romkomfort
Never Again
They are in the midst of selling and renovated the property and would never stay again. The room smelled horrible and it was clear they were airing at the room since the windows were wide open when I arrived. Front desk staff is only available between 10am-6pm so not very convenient for working people. There was NO toilet paper, the shower DIDN'T WORK, and the iron was broken. They offer for you to trek across their parking lot to ask for help from another hotel. Was horrible and would never stay again.
Bodde her 2 netter i april 2022

6/10 – Grei

Brian

Likte: Romkomfort
Likte ikke: Renhold
Not terrible
Hallways were run down and smelled like old Chinese food. Had to keep the windows in my room open to get rid of the smell, window screens were ripped. The room itself was adequately cleaned, not pristine, but I was pleasantly surprised due to the state of the property.
Bodde her 1 natt i april 2022

2/10 – Forferdelig

QUENIAH

Likte: Renhold
I actaully booked a room through Expedia. With that if someone books through them they cancel out the third party. I was not updated. I showed up, thought he just pronounced my name wrong and gave me a room key after asking if he could charge my card on file i said yes and wenr ro my room. About 20 min later he comes to the room and says the card didn't go through, i knew that was incorrect so i followed him down. Upon rechecking the reservation i was put into someone elses room and additionally they were in fact sold out of rooms and i was to go across the parking lot to another hotel where they would fulfill my reservation. I was not emailed called or informed of this at any point. I have to gather my rhings and go to the hotel across the parking lot. What sucked was I was in a suite which was what i wanted and was directed to an Inn. Don't get me wrong it was clean but not the suite with a kitchenette that i wanted. When i arrived to the new hotel they had no reservation for me waiting 10 minutes they found an unopened email about my situation and to book me a room there. Luckily they had a couple of regular rooms left so i at least had something. So it was very disappointing how it was handled. So i would say book through them on phone
Bodde her 1 natt i mars 2022

4/10 – Dårlig

Glendaye

Reiste med familie og små barn, Reiste med familie
Likte ikke: Renhold
Bodde her 1 natt i mars 2022

2/10 – Forferdelig

Devon

Likte ikke: Renhold og romkomfort
Horrible
Room was not cleaned still had toilet paper in the toilet and stains on the bed and couch. The other room toilet didn’t flush and room had a bad smell.
Bodde her 2 netter i mars 2022

2/10 – Forferdelig

Alex

Reiste med partner
Likte ikke: Fasiliteter og overnattingsstedets bygg og tilstand
Did not enjoy time. Hotel moved us after already paying for the room and buying food to cook it hotel room that was supposed to have kitchen
Bodde her 1 natt i februar 2022

2/10 – Forferdelig

Ronasia

It was not good and I fill like I should get a free credit for everything I went thru the toilet was messed up and the communication was not there at all I was locked out my room 3 times during my stay
Bodde her 2 netter i februar 2022

2/10 – Forferdelig

Joseph

Likte ikke: Romkomfort
Checked in just before midnight. Got up to the room and there was no towels no wash clothes no soap and there was milk and food left in the refrigerator from the previous person. I went down to the desk because there is no phone in the room. I get to the desk and there is nobody there for the rest of the night. Did you ever hear of such a thing? So I'm stuck all night can't take a shower or bath. I go to the desk at 10 in the morning still nobody there. I go back at 11am and finally someone is there. I explain the whole thing and she grabs a towel and tells me check out is at 11.
Bodde her 1 natt i februar 2022

6/10 – Grei

Luna

Forretningsreisende
Likte ikke: Renhold
Bodde her 20 netter i januar 2022

4/10 – Dårlig

Verifisert reisende

Likte ikke: Renhold og romkomfort
Gest
Smells like cigarettes and weed , stairs going into the building are filthy. Front desk only open till 6pm pros is there’s a full kitchen with a stove refrigerator ,microwave and cutlery so you can cook.
Bodde her 5 netter i januar 2022

2/10 – Forferdelig

Molly

Reiste med familie
Likte ikke: Renhold og romkomfort
Horrible, dirty, nonexistent staff
Horrible, dirty, no assistance from nonexistent staff. Checked in after 6pm so had to go to neighboring hotel to pick up keys. Got to room and the couch was not a sofa bed, as advertised. No extra sheets or pillow cases or blankets and upholstery cover on love seat was filthy. So me and my adult son had to share a bed. We had brought food to prepare for dinner, but there were no dishes. The only dishes we found were gross dirty ones in the dishwasher (see picture.) There were no trash cans anywhere in the room. No extra toilet paper and no tissues at all. No free breakfast available as advertised. Unsecure wifi. "Workout" room was disgusting. Halls and stairways were unclean and smelled of smoke. All of this and nobody was at front desk or would answer front desk phone, nobody was available at all to assist- even during their stated business hours. I have called several times since we left and nobody ever answers, you cannot leave voicemail and no email address available. The only number they offer for after hours service is for the handyman to fix plumbing leaks, etc. Absolutely NO CUSTOMER SERVICE at all. This hotel is more of a long term apartment facility and they have no real staff to assist with any issue you might have. I would avoid this terrible facility when traveling through/to Albany.
Bodde her 1 natt i januar 2022

10/10 – Utmerket

Johnny

Forretningsreisende
Likte: Renhold og overnattingsstedets bygg og tilstand
It was the same as the picture
Bodde her 1 natt i januar 2022

10/10 – Utmerket

Adonis

Reiste med en gruppe
Likte: Renhold og romkomfort
Very happy 😊
Very please. Very clean
Bodde her 1 natt i desember 2021

6/10 – Grei

Harry

Likte ikke: Renhold
Basic accommodation, which was fine. Unfortunately the suite had not been cleaned well (crumbs on the floor) and had no supplemental blankets, nor any wastebasket.
Bodde her 1 natt i desember 2021

2/10 – Forferdelig

Verifisert reisende

Likte: Romkomfort
Likte ikke: Renhold
DO NOT STAY HERE
It started out well, but went downhill fast. Common areas are filthy; complaints about toilets went unanswered. I would never stay here or recommend.
Bodde her 27 netter i desember 2021

4/10 – Dårlig

Anthony

Reiste med en gruppe
Likte ikke: Renhold og romkomfort
Bodde her 2 netter i desember 2021

8/10 – Bra

Daniel

Likte: Renhold, fasiliteter og overnattingsstedets bygg og tilstand
Always friendly staff, helpful, have everything i needed for a nice little getaway for my girlfriend and i.
Bodde her 2 netter i desember 2021

10/10 – Utmerket

Verifisert reisende

Likte: Renhold og romkomfort
Bodde her 4 netter i november 2021

4/10 – Dårlig

Candy

Likte ikke: Renhold, fasiliteter og overnattingsstedets bygg og tilstand
Bodde her 4 netter i november 2021

10/10 – Utmerket

Daniel

Likte: Renhold, fasiliteter og overnattingsstedets bygg og tilstand
The rooms are slightly outdated, but the newer appliances, including dishwasher and garbage disposal, large bathroom and overall it was quiet and relaxing. I plan on staying again
Bodde her 2 netter i november 2021

6/10 – Grei

Andrew og Newcomb

Reiste med familie
Likte: Renhold, fasiliteter og overnattingsstedets bygg og tilstand
It was nice that our room was set up for extended stay - kitchen with frig, microwave and stove. The front desk staff very friendly and tried to helpful the best they could. Unfortunately our room had no coffee or creamer, no blanket on the bed. Some of the items in the kitchen cabinets were of questionable origin. It was kind of like they were completely prepared for the room to be occupied. None of the table lamps were plugged in and their cords were coiled and stuck through the base of the lamp. No coffee served in the lobby before 10 am on Sunday morning. Seems a tad late. A little more attention to the details in this room and it would have been great. We just slept with the heat turned up in absence of a blanket.
Bodde her 1 natt i november 2021

8/10 – Bra

Justin Marc

Likte: Renhold, fasiliteter og overnattingsstedets bygg og tilstand
Clean and quiet
Bodde her 2 netter i oktober 2021

4/10 – Dårlig

celeste

Reiste med familie
Likte ikke: Renhold og romkomfort
Disappointed
The property is not clean. The hallway was filthy. The elevator was dirty and it broke down. The 1st room was dusty. The heater was broke and the installation was hanging out of it. The 2nd room was dusty but ok. The whole property needs to be upgraded. Also my key stopped working had to go next door to the other property to get someone to fix my key. No staff working the front desk at night. Did not feel safe at all
Bodde her 3 netter i oktober 2021

2/10 – Forferdelig

Luis

Reiste med partner
Likte ikke: Renhold, fasiliteter og overnattingsstedets bygg og tilstand
This property was such in horrible condition, I had to book another hotel. I could not stand how dirty it was. The couches had lots of dust on them, when I took a picture with the flash it looked ashy. The bathroom was not cleaned, it had hair in the bathtub. The bedroom has a musty smokey smell and it did not look like it was sanitised properly.
Bodde her 2 netter i oktober 2021

10/10 – Utmerket

Taylor

Reiste med partner
Likte: Renhold, fasiliteter og overnattingsstedets bygg og tilstand
Affordable price with good location next to SUNY Albany
Bodde her 1 natt i oktober 2021

2/10 – Forferdelig

Jacob og Los Angeles

This property confirmed my Orbitz reservation, but then did not answer the phone the entire afternoon, and did not leave the key at the Fairfield next door for me to pick up like they were supposed to. I’m glad I was able to pivot and that there were rooms available at the hotel next door, but this was not how I wanted to spend my evening after driving for hours. There has to be a better system in place so that this does not continue to happen, it happened to me last week as well. Thankfully Orbitz has been very helpful getting these bookings refunded, but it’s a hassle I’d rather not continue to go through.
Bodde her 1 natt i oktober 2021

4/10 – Dårlig

Melanie

Forretningsreisende, Reiste med familie
Likte ikke: Fasiliteter og overnattingsstedets bygg og tilstand
This hotel could definitely use some upgrades. Besides overnight guests it accommodates extended stay visits. When we arrived at 9 pm the door was locked with a note saying to check in at Fairfield Inn. After trudging over to Fairfield I was told someone was there and to use the phone. So we went back I opened the phone box only to find NO phone. We finally got in after knocking on the door. The sheets were clean, the beds were fine. Had some issues with enough blankets for our room. Was told the hotel was booked to capacity and that’s why the issue. The toilet leaked for no apparent reason and had to get wet Vac’d at midnight. When I closed the door to my room the window fell out. Didn’t make me feel very safe as the area seemed “sketchy”. The one gentleman staff was very helpful. Thats our story!
Bodde her 1 natt i oktober 2021

4/10 – Dårlig

Andriy

Likte ikke: Renhold, fasiliteter og overnattingsstedets bygg og tilstand
Bodde her 1 natt i oktober 2021

10/10 – Utmerket

Dylan

Bodde her 1 natt i oktober 2021

4/10 – Dårlig

Kianna

Reiste med partner
Likte ikke: Renhold og fasiliteter
I was very disappointed in my stay there. I even ended up checking out early and paying for a near by hotel. When I arrived, though the staff were great and very vice to me, the room it’s self was not at all what I imagined. There was a stranger brown stains in the tub, the ironing board literally was in pieces, the sheets covering the mattress had what appeared to be a stain of fecal matter, there were no blankets on the pull out couch the sink had substances unknown in it and there was black bugs all on the wall. I was too tired after my drive the first night to fuss but I just woke up the next day and left as soon as I could. Absolutely positively the worst stay I’ve ever had at a hotel.
Bodde her 2 netter i september 2021

4/10 – Dårlig

Verifisert reisende

Reiste med familie
Likte ikke: Renhold og romkomfort
Not Recommended
The room reeked of a foul-smelling cleaning product. The bed had only a thin coverlet over the top sheet, real blanket (and this was late September). Desk is often not staffed, so you have to walk next door to the Fairfield Inn when you need something
Bodde her 3 netter i september 2021

2/10 – Forferdelig

Dina

Reiste med familie
Likte ikke: Renhold, fasiliteter og overnattingsstedets bygg og tilstand
My no smoking room reeked of smoke. The hallways/stairway were disgusting as was the carpet and couch in the room. We never stayed the night and left as soon as we walked into the room for another hotel.
Bodde her 1 natt i september 2021

4/10 – Dårlig

Alyssa

Bodde her 1 natt i september 2021

4/10 – Dårlig

Kelley Jean Burnash

Reiste med partner, Reiste med kjæledyr
Likte ikke: Renhold
They do not clean properly, nor do they clean if previous person smoked. We booked because they allowed for pets and had kitchens. But our bags, clothes, everything stunk of old cigarette smoke just from being in the room. I could go around the room and show them how filthy and in need of deep clean the room was. I even sprayed lisol into the ac to no avail, it pumped old cigarette smell into the air.
Bodde her 10 netter i august 2021

8/10 – Bra

PAUL

Likte: Renhold
ideal location ideal if students have classes the following day
Bodde her 1 natt i september 2021

6/10 – Grei

Suzanne og Modena

Reiste med partner
Likte ikke: Renhold og overnattingsstedets bygg og tilstand
The staff was very nice. The room smelled of smoke and was dirty. I was given an air freshener which helped. They tried to be attentive. I got the impression that the property is used as housing for low income tenants so it does not have the gracious ambience of a vacation or business hotel.
Bodde her 5 netter i august 2021

4/10 – Dårlig

Joseph

Reiste med partner
Likte ikke: Fasiliteter og overnattingsstedets bygg og tilstand
Property is in major need of upgrade. Rooms are dated and dirty.
Bodde her 5 netter i august 2021

2/10 – Forferdelig

caitlin

Reiste med partner, Reiste med familie
Likte ikke: Renhold, fasiliteter og overnattingsstedets bygg og tilstand
DO NOT STAY HERE. There is no one ever sitting at the front desk. They are either outside or behind the door next to the front desk. The building smells when you get in and the room smells even worse. Nothing was wiped down. There was garage underneath the couch and under the bed. Dishes were still in the dish washer. The pillows had mold on them. Everything felt wet. The screens on the windows had bandaids where there were holes. Went to open the bathroom and the handle fell off. Took out the pull out couch and there were stains all over it. No toliet paper or towels. There was a thin sheet on the bed which I thought was the blanket. I went to the front desk to ask for another one and the man have me a comforter. So they never finished making my room up. There was dogs bathing and people telling at night/ morning. I only started because it was a quick trip and I already paid for it. I went to check out on my last day and the office was locked at 10:30am? No worker in sight. I couldn't wait to leave.
Bodde her 2 netter i august 2021

6/10 – Grei

Windy

Reiste med familie
The main entrance was quite difficult to find - there is a small sign that says Welcome that we missed. The staff were friendly and accommodating. We checked-in only to find the room had only been partially cleaned. They made it right by giving us another room right away and explained the cleaning person had been called away by a family emergency. Totally understandable. The new room was cleaner, but also worn. The couch and chair both had covers on them, and there were other signs of the room having been well used over time. But, it was clean, inexpensive, and we were perfectly fine staying overnight while moving our son into the dorms at UAlbany.
Bodde her 1 natt i august 2021
Svar fra Celashia Irvin den 23. aug. 2021
Thank you so much for you feed back

8/10 – Bra

Verifisert reisende

Reiste med familie og små barn
Likte ikke: Fasiliteter
Best location for our trip, conveniently located and local amenities were a short drive. This is an extended stay location and is well used. Though maintained it could use some updating.
Bodde her 3 netter i august 2021
Svar fra Celashia Irvin den 23. aug. 2021
Thank you very much for you feedback!!

6/10 – Grei

Verifisert reisende

Likte ikke: Fasiliteter og overnattingsstedets bygg og tilstand
不夠乾淨，進房間時，床還沒鋪好沒有被子跟枕頭套
Bodde her 2 netter i august 2021
Svar fra Celashia Irvin den 23. aug. 2021
We are so sorry that you didn't enjoy you stay with us. Thank you for your feedback.

4/10 – Dårlig

Verifisert reisende

Likte ikke: Renhold, fasiliteter og overnattingsstedets bygg og tilstand
Babysitting at the front desk. MY room stink. I clean the a/c filter for hopes of a change of aroma, unfortunately, that didn't help. The power went out due to poor weather conditions,leaving us w/o power half way throughout the night of our stay. I did not enjoy my room amenities. I had no iron or blowdryer. Truly disappointed.
Bodde her 1 natt i august 2021

4/10 – Dårlig

Theodore

Likte ikke: Renhold
Avoid if possible
The first thing you notice is a very "funky" smell to the entire facility. The next is all the wear and tear in the public areas (stained carpets, banged up woodwork, etc.) The third is the total lack of any water pressure and, in my case a shower head that did not work. Would not reccommentd
Bodde her 2 netter i juli 2021
Svar fra Celashia den 16. aug. 2021
We are very sorry you did not enjoy your stay with us but thank you for the feed back

2/10 – Forferdelig

Verifisert reisende

Reiste med familie
Likte ikke: Renhold og romkomfort
Bodde her 1 natt i juli 2021
Svar fra Management den 6. juli 2021
We are very sorry we weren't able to meet your expectations. Please feel free to contact us to let us know what we could have done better, thank you.

6/10 – Grei

Verifisert reisende

Reiste med partner
Likte: Fasiliteter
Likte ikke: Overnattingsstedets bygg og tilstand
Staff was welcoming & friendly . Was pretty quiet considering being housing for the college across the way . Pictures listed aren’t all up to date , property no longer has a pool. Property was dirty ,parking lot filled with garbage . Smelled funny in the entry ways & hallways .
Bodde her 1 natt i juni 2021
Svar fra Celashia den 5. juli 2021
We are very sorry you didn't enjoy you stay with us, we will address the mentioned issues

6/10 – Grei

Verifisert reisende

Forretningsreisende
Likte ikke: Renhold
The smell of the apartments was really bad and the overall cleanliness was not there
Bodde her 24 netter i juni 2021
Svar fra Celashia den 5. juli 2021
We are very sorry you didn't enjoy your stay. Thank you for your feed back. We will address the issues you mentioned

6/10 – Grei

Verifisert reisende

Likte ikke: Overnattingsstedets bygg og tilstand
Good on location for I-90. WiFi worked well. Room was a non smoking room, but smelled like smoke.
Bodde her 1 natt i juni 2021
Svar fra Celashia den 29. juni 2021
We appreciative the feedback and will review the issues

2/10 – Forferdelig

Kayode

Forretningsreisende
Likte ikke: Renhold og romkomfort
Bodde her 8 netter i juni 2021
Svar fra Celashia den 29. juni 2021
We are sorry that you did not enjoy your stay with us