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Anmeldelser av Senza Grand Santana Hotel

4 out of 5
Senza Grand Santana Hotel
Mahmutlar Mevkii, Alanya, Antalya

Anmeldelser

4,8
Rangering på 10 − Utmerket. 2 av totalt 15 anmeldelser." "
Rangering på 8 − Bra. 3 av totalt 15 anmeldelser." "
Rangering på 6 − Grei. 0 av totalt 15 anmeldelser." "
Rangering på 4 − Dårlig. 3 av totalt 15 anmeldelser." "
Rangering på 2 − Forferdelig. 7 av totalt 15 anmeldelser." "

4,8/10

Renhold

5,0/10

Personale og service

6,0/10

Fasiliteter

4,4/10

Overnattingsstedets bygg og tilstand

7,6/10

Miljøvennlige løsninger

Anmeldelser

2/10 – Forferdelig

Verifisert reisende

Reiste med en gruppe
Likte ikke: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Alt var dårlig ved dette hotellet.Maten står til kun 2 stjerner av 5.Fantes ikke smør til frokost.Dårlig service fra personalet.Snakket nesten ikke engelsk,kun russisk og tyrkisk.Masse musikkstøy fra morgen til kveld.Roomservicen var elendig.Badet var slitt og avtrekksvifte bråket hele tiden.Dette hotellet og personalet bør oppgraderes til dagens standard.Dette er kun et russerhotell.Styr unna.
Bodde her 7 netter i april 2019
Svar fra Hotel Management den 18. mai 2019
We as The Senza Family find the fact that you didn’t enjoy your holiday as a saddening news. As a result of our investigation our technical staff found the malfunctioning air fan at bathroom and fixed it. Sadly during your stay we found no information of malfunction report as such we couldn’t fixed it during your stay. Our Hotel have entertainments for our guest at certain hours every day. This hours has been carefully chosen for minimizing the discomfort for our guests and volume levels were arranged according to international standards. Other events and animations at nearby area that’s been arranged by other hotels is sadly out of our control but after a deliberation we started to contact the hotels at our immediate area for a permanent solution. We are sorry to hear about you communication issue with our staff. As we serve guests from all over the world our reception personnel will speak minimum of 2 foreign languages which are at the moment is English and Russian. At common areas such as pool, restaurant etc. we have minimum of 2 staff that speak at least 2 foreign languages and multiple staff that can speak at least 1 foreign language. We informed our staff about how to direct our guest to personnel with have a correct language set. Our hotel have 800 hundred guests capacity as we think our guests as a family, we try to prepare food and beverages for all of our guest’s palate as much as possible sadly this is not always a possibility. Our food has been prepared according to regulations at 1. Class hygienic and sanitary areas. Our product chosen from best and freshest local produce and prepared by our chiefs and kitchen staff by utmost attention and love we feel for our guests. Senza family always been focused on giving best service at best price range for our guests as a main principle. We hope to see you again among us.

10/10 – Utmerket

Abdurrahman

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Otel personeli ilgiliydi Burhan şefim ve resepsiyon daki filiz hamıma tüm otel Çalışan personele çok teşekkür ederim animasyon daki arkadaşlarıda unutmayalım güzeldi tavsiye ediyorum
Bodde her 4 netter i oktober 2023
Svar fra SENZA HOTELS den 17. okt. 2023
Değerli misafirimiz; Öncelikle bizi tercih ettiğiniz ve görüşlerinizi bizlerle paylaştığınız için çok teşekkür ederiz. Sizleri tekrar otelimizde ağırlamayı sabırsızlıkla beklediğimizi bildirmek isteriz.

8/10 – Bra

Suheyla

Reiste med familie
Likte: Renhold, personale og service og fasiliteter
Goed
Bodde her 2 netter i august 2023
Svar fra Hotel Management den 26. aug. 2023
Dear guests; First of all we would like to thank you for choosing us and for sharing your opinion with us. We would like to let you know that we look forward to welcoming you back to our hotel. Greetings from Turkey :))

2/10 – Forferdelig

Khulood

Bodde her 4 netter i juni 2023
Svar fra Hotel Management den 19. juni 2023
Dear Guest;First of all, thank you very much for choosing us and sharing your opinions with us. Any positive or negative feedback from you is valuable to us. We will be contacted with the relevant department manager for these problems that you claim to have experienced in your comment. If there is such a problem, necessary arrangements will be made. You can be sure of that. We would like you to know that we will be very pleased to see you among us again.

4/10 – Dårlig

Hasene

Bodde her 2 netter i juni 2023
Svar fra Hotel Management den 13. juni 2023
Dear Guest;First of all, thank you very much for choosing us and sharing your opinions with us. Any positive or negative feedback from you is valuable to us. We will be contacted with the relevant department manager for these problems that you claim to have experienced in your comment. If there is such a problem, necessary arrangements will be made. You can be sure of that. We would like you to know that we will be very pleased to see you among us again.

8/10 – Bra

rlm

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 5 netter i april 2023
Svar fra Hotel Management den 19. apr. 2023
Dear guests;First of all we would like to thank you for choosing us and for sharing your opinion with us. We would like to let you know that we look forward to welcoming you back to our hotel. Greetings from Turkey :)

10/10 – Utmerket

Alina

Likte: Personale og service
Svar fra Hotel Management den 19. juni 2023
Dear guests; First of all we would like to thank you for choosing us and for sharing your opinion with us. We would like to let you know that we look forward to welcoming you back to our hotel. Greetings from Turkey :))

2/10 – Forferdelig

Seppo

Likte ikke: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Hirveä meteli illalla ja yöllä pihan discosta.
Bodde her 1 natt i november 2022
Svar fra Hotel Management den 19. juni 2023
Dear Guest;First of all, thank you very much for choosing us and sharing your opinions with us. Any positive or negative feedback from you is valuable to us. We will be contacted with the relevant department manager for these problems that you claim to have experienced in your comment. If there is such a problem, necessary arrangements will be made. You can be sure of that. We would like you to know that we will be very pleased to see you among us again.

8/10 – Bra

Mustafa kareem tuaib

Bodde her 6 netter i mai 2022
Svar fra SenzaHotels den 31. mai 2022
Dear Kareem, First of all, we wish you healthy and good days, Thank you for Your feedback, We will be happy to welcome You again, Best Regards,

4/10 – Dårlig

Verifisert reisende

Likte ikke: Personale og service og overnattingsstedets bygg og tilstand
Won’t go to this Hotel again
Checked in at 2:30 a.m. on 5.8.2018. The night service desk person didn’t speak any English or German, so it was hard to communicate with him. He wanted paper coupons for the hotel, which I didn’t have. I showed him the confirmation email to which he didn’t agree. He charged immediately 14 Euro for WiFi and wanted to charge for renting a beach towel. On the whole it wasn’t a friendly check in. I thought I booked a 4 star hotel but the receptionist service wasn’t of 1 star hotel
Bodde her 7 netter i august 2018

2/10 – Forferdelig

selami

Likte ikke: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
disgrace,
disgrace, rezalet, fotoğraflara aldanmayın aklınıza gelecek er konuda tam bir rezaletler, tatili yarım bırakıp döndüm, yemekler yenecek gibi değildi.

2/10 – Forferdelig

Ange og Clichy

Likte ikke: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
hôtel non accueillant. Service client déplorable,
Lors de notre arrivée à l’hôtel vers 4h00 du matin, la personne à la réception ne nous a pas adressé une parole, il a répondu très vaguement par "oui" ou "non" et souvent "je ne sais pas" à nos questions. Il nous a donné le numéro et les cartes de nos chambres et nous a vaguement indiqué le chemin pour que nous nous y rendions seuls. Nous avons dû trouver notre chambre dans un hotel que nous connaissions pas et qui est composé de 329 chambres. Notre famille est composée de 2 adultes et 3 enfants. Avant notre départ, nous avions signalés à l'hotel que nous souhaitions une chambre communiquante. Malgré notre demande, l'hotel nous a fourni 2 chambres l'une à l'opposée de l'autre ce qui était impensable vue l'age de nos enfants (7,11 et 15 ans). Nous avons dû attendre 2 jours pour obtenir une chambre non communiquante mais l'une à coté de l'autre. Hygiène du restaurant, du snack et des bars est à signaler aux services de l’hygiène. Nous avons pris tous nos repas sur des tables, des chaises et des sols sales. A chaque repas, nous devions nettoyer nos tables nous mêmes car les serveurs (en petit nombre) ne voulait pas le faire. Les sols étaient souillés par la nourriture. Nos chaussures collaient au sols lors de nos déplacements dans le restaurant. Nous avons dû acheter des bouteilles d'eau durant tout notre séjour (14 jours) car l'hotel n'en donnait pas. La liste est encore longue et il ne reste plus assez de caractère. Merci de prendre en considération tous ces éléments

2/10 – Forferdelig

Astrid og DK

Likte ikke: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Ulækkert og gammeldags
Måske det var 4* i 70'erne, men der er intet 4* over det i dag. Der er mug og lugter samt ingen aircon (andet end på værelset). Fitness er stort set ikke eksisterende og rengøring heller ikke. Dårlig mad og kun wifi i lobbyen. Kan bestemt ikke anbefales og vi rejste efter en dag, selvom vi havde booket til 5 overnatninger.

4/10 – Dårlig

paul og Bristol UK

Likte ikke: Renhold, personale og service og romkomfort
Good location, much too crowded and poor standards
From the moment we arrived there was disappointment, reception were not expecting us and I had to provide proof of us having paid. The room was ok but housekeeping throughout the week was very poor, I even had to track down the housekeeping trolley twice in order to get loo roll. The room was not cleaned regularly and 'clean' towels were like rags with strange stains. The worst experience was in the dining room; it was like a rugby scrum, terribly crowded and their standards of cleanliness were very poor. Floor dirty with spills and food from the day before, dirty plates, no cutlery, filthy tables, if you were lucky enough to get one. I could go on but I think that's enough, there were so many issues that I felt it would have been pointless to complain to the management on site. This was undoubtedly the worst hotel I have ever stayed at, previous experience of hotels in Alanya have been very good.