2/10 – Forferdelig
Chi Yan Julian
Reiste med partner
19. jan. 2026
Likte ikke: Fasiliteter og overnattingsstedets bygg og tilstand
My experience fell far below the service standards I expect from Banyan Tree.
1. Payment Handling & Conflicting Communication (Before Arrival)
- My reservation was made via Expedia as “Pay at hotel, however my card was charged on 27 November 2025. Two days before arrival, the hotel messaged me through Expedia saying there was a payment issue and that I needed to contact the hotel to retain my room.
2) First Night - No Hot Water!!!
- The villa had water pressure issues and no hot water, forcing me to shower without hot water in the cold desert.
3) Manager Problem and Brand Accountability
When we expressed disappointment and noted we expected better from Banyan Tree, the manager responded that “Banyan Tree only KIND OF manage this place.” This is an unacceptable/ ridiculous statement to make to a guest..
4) Lack of Promised Facilities / Misleading Guest Experience
There were supposed to be bikes for guests, but despite requesting them, no bikes were provided during our entire stay. The pool was closed without being communicated to us in advance.
5) Food & Beverage Service Issues
- Food services were extremely slow and charge ridiculous prices.
Because these ongoing issues severely affected our experience, we chose to check out a day early and move to another hotel.
Chi Yan Julian
Bodde her 3 netter i desember 2025
