Dear customer, We thank you for sharing your positive comments on your last stay at the MGallery Grand Hôtel Roi René Aix-en-Provence. We are glad to know that you appreciate our services and we take note of your remarks, your satisfaction is our priority. We will not fail to share your compliment with our teams and we hope to welcome you again soon in our establishment. Sincerely, Juliette Peron General Manager

Dear guest, We very much appreciate your comments regarding your stay at the Grand Hôtel Roi René Aix-en-Provence Centre-MGallery by Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Elisabeth MENDES Operations Manager

Dear Guest, Thank you for staying at the Grand Hôtel Roi René. Following your comment, we have tried to reach you directly to better understand the situation and see how we may be able to assist. As expressed on the phone, please feel free to contact us if you like to exchange about this matter further. We hope to have the pleasure to connect with you in the future and regain your trust. Sincerely, Elisabeth MENDES - Operations Manager