Compare and book 5 Star hotels in East China, China

"Lovely hotel"

"will stay there next tims"

"Location is very good, some hotel staff are good but not all. I come across one who does not understand my English and she just ignore me all together, not have a attitude to try is a poor standard of service! I am a bit disappointed with that. "

"Took too long for checking in. Other aspects are all okay."

"After much research, I chose this hotel due to location: it does not disappoint in this regard. It’s connected to a shopping wall and is in an area with lots of dining options and it’s a beautiful walk to west lake. The room itself is okay. It is a bit dated but comfortable. However, I was very disappointed with the concierge and their inability to communicate with English guests as on two occasions, we booked a taxi and showed them the location translated into Chinese and we were dropped at...

"Old hotel, with nice pool. Sauna could be better cleaned"

"Accessible to the lakefront, however, quite crowded during the day."

"Excellent location, nice view, room tidy and clean. Got discount for hotel Chinese restaurant."

"Modern hotel with good breakfast. 10/10 would recommend. "

"Close to city centre, have river view and nice service team"

"Reception counter staff attitude is very bad and not well trained"

"Comfortable and large room. But take note there is a charge for use of disposable amenities like toothbrush and even hand soap (apparently a city council initiative). Nice view and location."

"The staffs were extremely helpful and friendly. They provided a warm service to us during our entire stay. The mattress was really comfortable that if you get out of the bed you won't disturb your partner at all. We loved it! Location is also good that it's within a short taxi ride to major train stations and famous places or interest. Breakfast selection is overwhelmingly huge - we felt that we were spoilt with the choices. We will definitely return next time we are in Hangzhou. "

"Room service needs to improve its food quality and delivery service. Missing of food items ordered and the presentation is poor. Staff service is good though. "

"Great experience "

"We will be back soon"

"Brilliant service as always! Everything was flawless! "

"I enjoyed my stay. My room was nice, spacious, clean, and had a good view.The breakfast was nice and had a mix of Western and Eastern cuisine. The only downside is that it isn’t close to a metro station for public transportation."

"Overall a good stay at Hilton, abit overpriced, Lobby lounge a bit small. Most staff was good in English, will stay here again next time"

"Excellent "