Hoteller med 4 stjerner i Alcantara

"The rooms are spacious with good standard, what you would expect from a Sheraton hotel. Maintenance can be packing a bit when you notice the occasional wallpaper falling off, etc. Breakfast was really good though, the best I’ve had in the Philippines catering for both asian and western clients. I had an issue i. The first night though, which I’m not at all happy with how it was handled. Upon check in, I realized the aircon in my room was stuck at 13C, so maintenance came in and suggested to turn it off, as it would «Get back to normal temperarures later». That never happened. On top of that, the HVAC system was making very loud noises, even with the aircon turned off, I measured almost 50db, while ideal for sleeping is below 30db (whitenoise is 20db). I complained about it as I wasn’t able to fall asleep and the night staff had no interest in doing much, neither the maintenance staff. I did not sleep the whole first night, and had to wait until 8:10am for the hotel manager to arrive to solve the situation (he was late to work). His solutions were also less than satisfactory. It took him about 2h30 to manage something. He presented me with a room that was smaller than mine, and I said I would not accept anything less than what I paid for - I was exhausted and in the end, he managed to find me a similar room, but he should’ve at least upgraded me after all (which I requested to no avail). I only got a small credit to use at the restaurant. There are no sunbeds at the beach."

"Rent og fint hotell i et fantastisk området"