6/10 – Grei
Madeleine
Reiste med familie
19. mars 2023
Likte: Romkomfort
Likte ikke: Personale og service
Mismanaged hotel with great potential
We have 10 nights in February. This is the pros and cons:
Pro:
- good price versus its competitors.
- great breakfast and lunch buffet with good quality and variety.
- 6 different a la carte restaurants where some offer good meals.
1 spacious rooms.
Cons:
- it’s very difficult to get a table at the a la carte restaurants. They close the booing system after a few minutes even though it’s not nearly half full. I suspect it has to do with personnel costs.
- service is (like most of Caribbean) in general not good. No smiles and nobody initiates anything until they get told/asked.
- some of the bartenders ask to get a online survey done before they serve you. And of course it’s “demanded” that you give 5 stars.
- the pools are too cold. The lacy river is not possible to use because it’s too cold.
Our kid got blue lips after 1 hour in the children’s water park!
- the children’s water park doesn’t have anything for kids under “3-years” since all slides are closed and the short ones are too steep.
- a lot of the guests allocate towels on the sunbeds so the rest of us normal people don’t get any sunbeds after finished at the breakfast. Most of the days. The occupied beds where not in use until around 12-13:00.
- the hotel is located in the furthest part of the hotel zone from punta cana city. If you need to go to the city it’s 50$ each way in taxi.
In general DR is very expensive! So be prepared to pay top dollar for groceries, wine and all things “luxury”.
Madeleine
Bodde her 10 netter i januar 2023