Tremannsrom | Lydisolert, wi-fi (inkludert) og sengetøy

Anmeldelser av Zedwell Underground Hotel Tottenham Court Road

3 out of 5
Zedwell Underground Hotel Tottenham Court Road
112a Great Russell Street, London, England

Anmeldelser

6,4
Rangering på 10 − Utmerket. 111 av totalt 522 anmeldelser." "
Rangering på 8 − Bra. 113 av totalt 522 anmeldelser." "
Rangering på 6 − Grei. 121 av totalt 522 anmeldelser." "
Rangering på 4 − Dårlig. 92 av totalt 522 anmeldelser." "
Rangering på 2 − Forferdelig. 85 av totalt 522 anmeldelser." "

7,8/10

Renhold

7,0/10

Personale og service

5,8/10

Fasiliteter

6,8/10

Overnattingsstedets bygg og tilstand

7,2/10

Miljøvennlige løsninger

Anmeldelser

10/10 – Utmerket

Emilie

Bodde her 1 natt i februar 2024
Svar fra Customer Care Team den 27. feb. 2024
Hello Emilie,Thank you for choosing our underground haven for your stay in London. We appreciate your generosity with the rating and hope you enjoyed the Zedwell experience and had a peaceful and comfortable stay with us. It was a pleasure to host you, and we can't wait to welcome you back and share another exceptional experience with you at Zedwell Underground Tottenham Court Road - your quiet retreat from the bustling city above!Be well… Zedwell,AfshanZedwell Family

2/10 – Forferdelig

Helene

Bodde her 6 netter i desember 2023
Svar fra Customer Care Team den 6. feb. 2024
Dear guest, we are so disappointed to read your experience with us. We aim to provide a top-notch stay for all our guests, so we sincerely apologize that we did not achieve that goal on your visit. We hope that you will give us another chance to restore your faith in our hotel and hospitality. Please do feel free to connect if there is anything we can do to help. Thanks again.Best Regards,Customer Care Team

6/10 – Grei

Amanda

Reiste med en gruppe
Likte: Personale og service
Bodde her 3 netter i desember 2023
Svar fra Customer Care Team den 6. feb. 2024
Dear guest, we are always anxious to get feedback from our guests in relation to their stays with us, so we very much appreciate your rating, thank you. Whilst we are pleased that you had a reasonable stay here, we aim to exceed all of our guests’ expectations, and we are disappointed that we did not exceed yours. We sincerely hope you will give us another opportunity to host you. Thanks again.Best Regards,Customer Care Team

6/10 – Grei

Trine Fjello

Reiste med en gruppe
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Clean, tidy, simple. We had a nice stay. Minus for charging us £15 per bag for storage, this should be included.
Bodde her 2 netter i desember 2023

2/10 – Forferdelig

André

Forretningsreisende
Likte: Personale og service
Likte ikke: Renhold, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 2 netter i desember 2023
Svar fra Customer Care Team den 6. feb. 2024
Dear guest, we are so disappointed to read your experience with us. We aim to provide a top-notch stay for all our guests, so we sincerely apologize that we did not achieve that goal on your visit. We hope that you will give us another chance to restore your faith in our hotel and hospitality. Please do feel free to connect if there is anything we can do to help. Thanks again.Best Regards,Customer Care Team

10/10 – Utmerket

Geir

Forretningsreisende
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 2 netter i desember 2023
Svar fra Customer Care Team den 6. feb. 2024
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

6/10 – Grei

Stefan

Likte: Renhold
Bodde her 2 netter i november 2023
Svar fra Customer Care Team den 6. feb. 2024
Dear guest, we are always anxious to get feedback from our guests in relation to their stays with us, so we very much appreciate your rating, thank you. Whilst we are pleased that you had a reasonable stay here, we aim to exceed all of our guests’ expectations, and we are disappointed that we did not exceed yours. We sincerely hope you will give us another opportunity to host you. Thanks again.Best Regards,Customer Care Team

8/10 – Bra

Lars Erik

Reiste med familie
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bra beliggenhet, noe støy
Ganske nytt hotell med bra standard. Vi bodde på 3-manns rom, noe som ble vel trangt, da vårt rom ikke tilsvarte rom på bilder. Noe lyd fra undergrunnsbanen, og meget bråkete toalett trekker litt ned, samt lytt mellom bad og soverom, så ikke for de pripne eller de som sover lett. Ble også bedt om å betale ved utsjekk da betaling fra hotels.com ikke var registrert i deres systemer, så vær obs på dette, hadde heldigvis betalingsopplysninger lett tilgjengelig, så fikk ordnet opp ganske raskt. Vi valgte dette hotelle utifra beliggenhet, som er utmerket midt i hjertet av London.
Bodde her 3 netter i oktober 2023
Svar fra Obeid den 22. okt. 2023
Hallo,Takk for at du valgte å bo hos oss på Zedwell og for å gi oss en anmeldelse. Vi er et nytt og forbedret hotell, så dine tanker og følelser er verdifulle for oss. Vi håper du likte å utforske byen fra vår sentrale og lett tilgjengelige beliggenhet.Vi var triste over å se at du ikke var i stand til å koble deg helt til Zedwell-opplevelsen vår. Hos Zedwell tror vi at søvn er avgjørende for å opprettholde positiv helse og velvære. Våre kokonger er med hensikt designet for å ha en varm og koselig atmosfære for å gi deg en optimal søvnopplevelse. Vi inkluderer med hensikt ikke forstyrrende apparater som hårføner og TV-er på rommene for å bevare roen til hver kokong.Vi håper du vil bo hos oss igjen. Vi er her for å sikre din komfort og velvære under hele oppholdet.Ha det bra... Zedwell,ObeidZedwell-familien

6/10 – Grei

Sabina

Bodde her 4 netter i oktober 2023
Svar fra Kat, Zedwell Family den 14. nov. 2023
Dear Sabina,Thank you for choosing to stay with us at Zedwell Underground Tottenham Court Road Hotel. Our team at Zedwell is dedicated to providing you with a comfortable and calming experience. We are truly sorry that we fell short of your expectations this time.At Zedwell, we intentionally embrace simplicity to create a tranquil environment for you. Our focus is on promoting sleep, positive health, and well-being, allowing you to tune out and find a calm and balanced state of mind amidst the chaos of the city. We are sorry to hear you were unable to connect with our Zedwell experience. Perhaps if we explained our vision more clearly you would have gotten the chance to take in the private sanctuary, that is Zedwell, amidst the chaos of the city. We hope you will give us another chance to win back your trust in the future. Be well… Zedwell,

4/10 – Dårlig

Jostein

Bodde her 2 netter i september 2023
Svar fra Kat, Zedwell Family den 14. nov. 2023
Dear Jostein,Thank you for choosing to stay with us at Zedwell Underground Tottenham Court Road Hotel. Our team at Zedwell is dedicated to providing you with a comfortable and calming experience. We are truly sorry that we fell short of your expectations this time.At Zedwell, we intentionally embrace simplicity to create a tranquil environment for you. Our focus is on promoting sleep, positive health, and well-being, allowing you to tune out and find a calm and balanced state of mind amidst the chaos of the city. We are sorry to hear you were unable to connect with our Zedwell experience. Perhaps if we explained our vision more clearly you would have gotten the chance to take in the private sanctuary, that is Zedwell, amidst the chaos of the city. We hope you will give us another chance to win back your trust in the future. Be well… Zedwell,

6/10 – Grei

sølvi-helen

Reiste med partner
Likte: Renhold og personale og service
Very close to subway station, very friendly staff. The room was small, but we knew that. Good value for the price. There was a horrible smell in the corridor on the -5 floor, must be because it was underground. Would stay again because of the price and location.
Bodde her 3 netter i september 2023
Svar fra Obeid den 3. okt. 2023
Hello,Thank you for sharing your feelings regarding your recent stay at Zedwell Hotels. We appreciate your thoughts, as we are a new hotel and are looking to continuously improve our guest experience. We hope you enjoyed exploring the city from our central London location. At Zedwell, we intentionally embrace simplicity to create a tranquil environment for you. Our focus is on promoting sleep, positive health, and well-being, allowing you to tune out and find a calm and balanced state of mind amidst the chaos of the city. Our minimalistic cocoons were designed to have a sleek and uncluttered feel, intentionally avoiding elements such as windows, TVs, and other distractions in the rooms. By doing so, we create an atmosphere where guests can relax, unwind, and release the stresses of the day.Your comment regarding the corridors has been shared with our maintenance team and I can assure you that this issue has been resolved.We look forward to welcoming you back soon for another stay with us. Be well… Zedwell,ObeidZedwell Family

4/10 – Dårlig

Thea

Reiste med familie
Likte ikke: Personale og service og romkomfort
Var eklere enn jeg trodde å bo under bakken. Rommene ligger i 4 og 5 etg under jorda! Ganske langt ned! Turte ikke tenke tanken om det skulle skjedd en Brann der nede. Det luktet rart i gangene der nede. Var duft pinner overalt. Føler det var for å dekke over lukten litt. Du har heller ingen dekning på telefonen din på rommet. Men det er Wifi der. Rommene var pene, det var de. Men det var veldig enkelt innredet. Var bare senger og et bad. Var ingen stoler, ingen skap, hyller eller noe å legge fra seg på. 3 enkle knagger. Så det ble fort litt kaos inne på et 4 manns rom. Beliggenheten var virkelig bra. Du har det aller meste i nærheten
Bodde her 4 netter i august 2023
Svar fra Be well… Zedwell, Afshan den 14. aug. 2023
We are sorry to hear you could not connect with our Zedwell experience. Perhaps if we explained our vision more clearly, you would have gotten the chance to take in the private sanctuary, that is Zedwell, amidst the chaos of the city. We hope you will give us another chance to win back your trust in the future.

4/10 – Dårlig

Verifisert reisende

Likte ikke: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Service
Bodde her 4 netter i august 2023
Svar fra Be well… Zedwell, Afshan den 14. aug. 2023
We are delighted that you have selected Zedwell for your stay, and we are eager to provide you with another unforgettable experience in the near future. Your choice is greatly appreciated, and we look forward to making your stay as enjoyable as possible.

8/10 – Bra

tine

Reiste med en gruppe
Likte: Renhold, overnattingsstedets bygg og tilstand og romkomfort
Fint hotell, små rom.
Hotellet var moderne og fint. Små rom. God dusj. Brannalarmen gikk 3 ganger mens vi var der. Man kan høre undergrunnen. Hotellet ligger veldig sentralt og fint til. Men man må betale 10 pund for å låne hårføner. 10 pund pr person for å sette igjen bagasjen etter utsjekk. Det synes jeg er litt dårlig!
Bodde her 3 netter i juli 2023
Svar fra Be well… Zedwell, Afshan den 14. aug. 2023
We appreciate your decision to stay with Zedwell. Our central location provides an excellent opportunity to explore the city. Our fees are comparable to other London hotels. We hope you will consider staying with us again, as we would love to provide you with a more enjoyable and hassle-free experience that aligns with our brand.

6/10 – Grei

Fred - Asle

Reiste med familie
Likte: Personale og service og overnattingsstedets bygg og tilstand
Likte ikke: Romkomfort
Ok
Hotell under bakkenivå. Handicap vennlig. Kun seng på rom og toalett. Savnet en plass å legge kofferten, et bord og en stol eller to. Noe støy fra undergrunnsbanene. Sentral god beliggenhet.
Bodde her 3 netter i juli 2023
Svar fra Be well... Zedwell den 22. juli 2023
At Zedwell, we intentionally embrace simplicity to create a tranquil environment for you. Our focus is on promoting sleep, positive health, and well-being, allowing you to tune out and find a calm and balanced state of mind amidst the chaos of the city. Our minimalistic cocoons were designed to have an open and uncluttered feel, intentionally avoiding stimuli like hairdryers, coffee stations and shelving.

4/10 – Dårlig

Ryan

Reiste med partner
Likte: Renhold og overnattingsstedets bygg og tilstand
Likte ikke: Personale og service og fasiliteter
We loved the hotel. The minimalist room worked great for us on a night before a flight. There shouldn’t be a fee for everything. Never in my life would I rent a hair dryer. It seems they just don’t want to spend to buy one for each room. Not surprised though as our biggest complaint AND EVERYONE ELSE’s is the RIDICULOUS check in at 3pm policy. All the rooms are ready and the staff makes everyone sit in the lobby until 3pm. It’s childish and rude. I started walking to the tablet at 2:58 only for the front desk person to come across the room and ask me to step away from it for another two minutes. Such a shame for an otherwise nice hotel. Please don’t respond saying you’ll review the policy. Not good enough. Actions speak louder than words. Maybe one the reviews stockpile up they’ll notice a decline in bookings. Something needs to happen to change these greedy policies.
Bodde her 1 natt i mai 2024

4/10 – Dårlig

cydell

Reiste med en gruppe
Likte: Renhold
Likte ikke: Fasiliteter og overnattingsstedets bygg og tilstand
there was no hot water the first day and half of my stay. the room consisted of just a bed and bathroom. there was no desk or table to put things on. there was no shelf in the bathroom or shower to put things on. the sink was so small, water would fall everywhere. shower was not enclosed fully, water would splash out all over bathroom floor. they wouldnt let us check in early, even 10 mins early when the room was ready. we asked to hold our luggage when while we go to get lunch & they were going to charge us 15 pounds each bag for 2 hours when we have 4 nights booked with them.
Bodde her 3 netter i mai 2024
Svar fra Customer Care Team den 21. mai 2024
Hello cydell,We sincerely apologize for the inconveniences you experienced during your stay at Zedwell Underground Tottenham Court Road. Your feedback is crucial, and we deeply regret that your visit was not up to our usual standards.The hot water issue you encountered is unacceptable, and we understand how this impacted your comfort. Our maintenance team has been alerted to prevent such occurrences in the future.Our minimalist room design, focusing on simplicity and tranquility, aims to promote rest and well-being. We recognize, however, that the lack of furniture and storage space can be inconvenient. We will consider this feedback to better balance minimalism with practicality.Regarding the bathroom layout, we strive for a clean and efficient design but understand that the small sink and open shower can cause issues. We are reviewing these aspects to improve guest comfort.We apologize for any inconvenience regarding luggage storage fees and check-in policies. While we aim to maintain a smooth operation, we will reassess our policies to better accommodate our guests' needs.Thank you for bringing these issues to our attention. We hope to have the opportunity to provide a better experience in the future.Be well… Zedwell,AfshanZedwell Family

8/10 – Bra

silvana

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Bodde her 3 netter i mai 2024
Svar fra Customer Care Team den 21. mai 2024
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

4/10 – Dårlig

Lisa og Burton on Trent

Likte ikke: Renhold og personale og service
No hot water for a shower. Bedroom floor was filthy
Bodde her 1 natt i mai 2024

2/10 – Forferdelig

Paul og Liverpool

Forretningsreisende
Likte: Renhold
Likte ikke: Personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Worst hotel I have ever stayed in. The noise from the underground makes it impossible to sleep even with the complimentary ear plugs provided in the room. The bed was too firm for my liking so the mix of the bed and noise meant I got no sleep during the 3 might stay and ended up leaving to find another hotel that was above ground. There was no hot water in the shower so had to have a cold shower each morning, which to be fair helped to energise me ahead of a day at work with no sleep.
Bodde her 3 netter i mai 2024

8/10 – Bra

Junichi

Likte: Renhold og personale og service
Likte ikke: Overnattingsstedets bygg og tilstand
Bodde her 2 netter i mai 2024
Svar fra Customer Care Team den 21. mai 2024
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

4/10 – Dårlig

Elizabeth

Reiste med partner
Likte: Renhold og personale og service
Likte ikke: Fasiliteter og overnattingsstedets bygg og tilstand
Room was extremely small and there is no cell reception in the rooms, could have better value considering the cost
Bodde her 3 netter i mai 2024
Svar fra Customer Care Team den 16. mai 2024
Hello Elizabeth,Thank you for sharing your feedback about your recent stay at Zedwell Underground Tottenham Court Road.We're sorry to hear that you found the room size smaller than expected and experienced issues with cell reception. While we strive to provide comfortable accommodations and modern amenities, we understand that individual preferences vary. Your feedback is valuable, and we will take it into consideration as we continue to refine our offerings.Ensuring value for our guests is important to us, and we appreciate your input regarding the cost-effectiveness of our accommodations. We continuously review our pricing to provide competitive rates while maintaining the quality of our services.Thank you for choosing Zedwell, and we hope to have the opportunity to welcome you back for a more satisfying stay in the future.Be well… Zedwell,AfshanZedwell Family

6/10 – Grei

Maëlise Patricia, Line

Reiste med en gruppe
Likte: Renhold og personale og service
C’était sympa mais il y a beaucoup de bruit de tuyauterie
Bodde her 4 netter i mai 2024
Svar fra Customer Care Team den 16. mai 2024
Hello Maëlise,We're glad to hear that you had a nice stay at Zedwell Underground Tottenham Court Road.We apologize for any inconvenience caused by the noise from the pipes. Ensuring a peaceful and restful environment for our guests is important to us, and we'll look into ways to mitigate this issue to enhance the quality of your stay.Thank you for sharing your feedback, and we hope to have the opportunity to welcome you back for an even more enjoyable experience in the future.Be well… Zedwell,AfshanZedwell Family

8/10 – Bra

James

Likte: Renhold og personale og service
I had an incredible sleep, a really comfy bed, and so dark and peaceful. The staff are great and the rooms are really cool. The one lift is an issue as you can wait to get into a very crowded lift, and every thing costs more money ( leaving bags etc) also the rooms don’t have wardrobes so not ideal for a long stay, but well worth a night or two
Bodde her 1 natt i mai 2024
Svar fra Customer Care Team den 16. mai 2024
Hello James,We're thrilled to hear that you had an incredible sleep and enjoyed the comfort of our beds, the peaceful ambiance, and the cool room design at Zedwell Underground Tottenham Court Road.We appreciate your compliments about our staff and are glad to hear that you found them great. However, we apologize for any inconvenience caused by the wait for the elevator and the additional charges for amenities such as luggage storage. We understand the importance of convenience and value for our guests and will take your feedback into consideration for future improvements.Thank you for sharing your experience with us, and we're delighted that you found your stay well worth it for a night or two. We hope to have the opportunity to welcome you back for another peaceful and comfortable stay in the future.Be well… Zedwell,AfshanZedwell Family

8/10 – Bra

Mariella

Reiste med en gruppe
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Very close to many stores and there is a train station right near the hotel
Bodde her 4 netter i mai 2024
Svar fra Customer Care Team den 16. mai 2024
Hello,We're pleased to hear that you found the location of Zedwell Underground Tottenham Court Road convenient, with its proximity to many stores and a nearby train station.Our hotel's central location allows for easy access to shopping and transportation options, providing convenience for our guests during their stay.Thank you for sharing your experience, and we hope to welcome you back for another enjoyable stay in the future.Be well… Zedwell,AfshanZedwell Family

10/10 – Utmerket

Jorge Alberto

Forretningsreisende
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
I’ll back
Bodde her 1 natt i mai 2024
Svar fra Customer Care Team den 16. mai 2024
Hello Jorge,Thank you for your support! We're delighted to hear that you plan to return to Zedwell Underground Tottenham Court Road.We look forward to welcoming you back for another wonderful stay. If you have any special requests or preferences for your next visit, please don't hesitate to let us know.Be well… Zedwell,AfshanZedwell Family

2/10 – Forferdelig

gisela

Reiste med familie
Likte ikke: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Fatal las instalaciones y no te limpian los cuartos
Bodde her 11 netter i april 2024
Svar fra Customer Care Team den 16. mai 2024
Hello gisela,We're deeply sorry to hear about your disappointment with the facilities and cleaning service during your stay at Zedwell Underground Tottenham Court Road.Maintaining cleanliness and providing excellent service are top priorities for us, aligned with our commitment to promoting relaxation and tranquility. We follow a minimalist philosophy to create a serene environment, and we apologize for any shortcomings you experienced in these areas. We take your feedback seriously and will address these issues with our team to ensure immediate improvements.We're committed to providing a comfortable and enjoyable stay for all our guests, and we regret that we fell short of your expectations on this occasion.Thank you for bringing these concerns to our attention, and we hope to have the opportunity to regain your trust and welcome you back for a much-improved experience in the future.Be well… Zedwell,AfshanZedwell Family

8/10 – Bra

Jonathan

Bodde her 1 natt i april 2024

6/10 – Grei

Lee

Forretningsreisende
Likte: Renhold og personale og service
The Zedwell is in a great location and has a nice vibe about it. The reception area with Teas and Coffee is nice with great staff. The room was clean and functional, but a bit too basic for me. No storage, just a bed, mirror, toilet sink and shower. For some that's enough, bit I like my little comforts. For an underground hotel, I expected it to be quite, it wasn't. The water works on a pump system that is very noisy and woke me a few times. I kept hearing noises throughout the night (not just the tube). Would I stay hear again? I doubt it, but it was a good experience and I can see how some people like it. The location can't be beat..
Bodde her 1 natt i april 2024
Svar fra Customer Care Team den 6. mai 2024
Hello Lee,Thank you for sharing your detailed feedback about your stay at Zedwell Underground Tottenham Court Road. We're glad you found our location convenient and enjoyed the vibe of our reception area, including the teas and coffees. It's great to hear that you found our staff to be friendly and helpful. We're also pleased that the cleanliness and functionality of the room met your expectations, even if the minimalist design didn't completely suit your preferences.We understand that storage space and additional comforts can be important, and we're sorry that our minimalist approach fell short in providing the amenities you prefer. We aim to create a simple, uncluttered environment that encourages relaxation, but we appreciate your feedback on how we can improve.Regarding the noise from the pump system and other sounds that disturbed your sleep, we're sorry for the disruption. We know how critical a good night's rest is and will investigate the noise issue to find ways to minimize it. It's our goal to create a peaceful and restful experience for every guest.We appreciate your honest review and understand that our concept may not suit everyone. If you give us another chance in the future, we'll do our best to make your stay more comfortable and aligned with your expectations.Be well… Zedwell,AfshanZedwell Family

8/10 – Bra

Any

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Very friendly staff and helpful at the same time. The place is quietly and it is a comfortable for walk in london downtown plus the transportation is very close and safe around the area
Bodde her 3 netter i april 2024
Svar fra Customer Care Team den 1. mai 2024
Hello,Thank you for sharing your positive experience with us. It's wonderful to hear that our staff made you feel welcome and that you found our location peaceful and convenient for exploring central London. Being in the heart of the city with easy access to transportation is one of our unique strengths, and we're glad you enjoyed it.We're also happy to know that you felt safe and comfortable in our surroundings. Creating a tranquil atmosphere for our guests is key to the Zedwell experience. If you need any recommendations for your next visit or have any special requests, we're always here to assist.We appreciate your feedback and look forward to welcoming you back to Zedwell. Until then, safe travels and see you soon!Be well… Zedwell,AfshanZedwell Family

8/10 – Bra

Neil

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 4 netter i april 2024
Svar fra Customer Care Team den 1. mai 2024
Hello Neil,Thank you for taking the time to leave us a rating of your recent stay at our hotel. We are thrilled to hear that you had an enjoyable experience and appreciate your 4-star rating. We are always striving to provide our guests with exceptional service and amenities, and we are glad to hear that we were able to meet your expectations. If there is anything that we can do to make your next stay even better, please do not hesitate to let us know. We look forward to welcoming you back to our hotel in the future!Be well… Zedwell,AfshanZedwell Family

8/10 – Bra

Jasmin

Reiste med en gruppe
Likte: Renhold og overnattingsstedets bygg og tilstand
Perfekte Lage, Supermarkt um die Ecke, Metro fast vor der Tür. Wir haben die Metro gehört, jedoch haben wir uns schnell dran gewöhnt und konnten trotzdem gut schlafen. Für ein City Trip perfekt
Bodde her 3 netter i april 2024
Svar fra Customer Care Team den 30. apr. 2024
Hello Jasmin, Thank you for sharing your experience with us. We are delighted to hear that you found our location convenient for your city trip. Our underground setting does provide a unique cocoon-like atmosphere that minimizes outside noise to enhance your sleep quality. We are pleased to know that you were able to adapt to the subtle background noise of the metro and still enjoy a good night's rest. At Zedwell, we prioritize creating a tranquil environment conducive to relaxation and well-being, which often includes carefully curated design elements like soundproofing and comfortable bedding. We appreciate your feedback and are pleased that you found our location ideal for your needs. Should you have any specific preferences or requirements for your next stay, please do not hesitate to let us know. We look forward to welcoming you back to Zedwell Underground Tottenham Court Road.Be well… Zedwell,AfshanZedwell Family

2/10 – Forferdelig

Marjorie

Reiste med familie og små barn
Likte ikke: Fasiliteter og overnattingsstedets bygg og tilstand
Staff unhelpful. Cleaning done so poorly. Linen not changed daily. Never wished to go home during a holiday but after a night in this hotel made me feel this way.
Bodde her 3 netter i april 2024
Svar fra Customer Care Team den 1. mai 2024
Hello Marjorie,Thank you for sharing your experience with us. We're very sorry to hear that you felt so disappointed during your stay, to the point of wanting to go home. This is not the kind of experience we want for our guests, and we deeply regret that we fell so short of your expectations.It's concerning to hear that our staff was unhelpful and that the cleaning in your room was poorly done. Linen should be changed regularly, and we apologize that this was not the case. We will address these issues with our housekeeping and front desk teams to ensure they are providing the level of service our guests deserve.Regarding amenities and property conditions, we understand how important these are for a comfortable stay. We appreciate your feedback, and we'll take it into account as we work to improve our facilities and guest experience.If you'd like to discuss your experience further or if there's anything we can do to make things right, we're here to listen. Your feedback is invaluable, and we're committed to learning from it to ensure a better experience for our guests in the future.Thank you for giving us the opportunity to address these concerns, and we hope you'll consider giving us another chance in the future.Be well… Zedwell,AfshanZedwell Family

10/10 – Utmerket

Peter

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Only issue for me in every hotel is the aircon. Always find them too warm and then the quilt has too high a TOG rating. I prefer my rooms to be cooler. So if you can provide this flexibility (thinner quilt and maybe to automatically drop room temperature to 16degC after 1pm would be ideal. Is it possible in the future to be able to control the air con via a hotel app or control nearby to the bed? Most hotels have the controls on a wall away from the bed. Would also be nice to have some pictures in the corridors to the room, this area was a bit too sterile. I will book again.
Bodde her 1 natt i april 2024
Svar fra Customer Care Team den 30. apr. 2024
Hello, Thank you for sharing your feedback with us. We appreciate your insights into your room experience. We understand the importance of temperature control for optimal comfort during your stay. At Zedwell Underground Tottenham Court Road, we prioritize a serene and cool environment conducive to quality sleep. We are constantly looking into enhancing air conditioning settings to offer guests like you a more customizable experience in the future. In line with our commitment to tranquility, we purposefully maintain a minimalistic design to reduce visual distractions in our corridors, promoting a sense of calm and relaxation as you transition to your room. Our focus on simplicity and peace ensures that guests can unwind fully during their stay. We are thrilled to hear that you will book with us again, and we are eager to welcome you back to Zedwell for another restful experience.Be well… Zedwell,AfshanZedwell Family

4/10 – Dårlig

Alfredo Núñez

Likte: Renhold
Likte ikke: Fasiliteter og overnattingsstedets bygg og tilstand
El problema de este hotel es que es extremadamente ruidoso, los trenes del metro se escuchan prácticamente todo el día y toda la noche. Esto hace muy difícil el descanso. No hay ningún escritorio o mueble más allá de la cama, por lo tanto, debes dejar tus cosas en el suelo tooodo el tiempo. Tampoco tiene una silla (ni espacio para una). La entrada es hasta las 3pm!! Es decir, ni siquiera es un día completo el que pasas ahí porque el check out es demasiado temprano… te cobran mucho por pasar 16hrs en ese agujero subterráneo. Lo peor, desde mi punto de vista es que los colchones están viejos, se sienten los resortes.
Bodde her 2 netter i april 2024
Svar fra Customer Care Team den 1. mai 2024
Hello Alfredo,Thank you for your feedback. We're sorry to hear that your stay at Zedwell was disrupted by noise from the subway trains. Our underground location should ideally help with noise reduction, but it's clear that wasn't the case for you. We understand how challenging it can be to rest with constant noise, and we'll look into solutions to address this issue.We appreciate your comments about the room setup and the lack of furniture. Our minimalist design is meant to create a simple and tranquil environment, but we understand that it can be inconvenient without adequate space for your belongings. We'll take your feedback into consideration to see how we can improve functionality without compromising our ethos.Regarding the late check-in and early check-out, we know this can feel like a shorter stay, especially if you're used to different check-in times. We do our best to balance guest turnover and cleanliness, but your feedback will help us rethink our approach.We're particularly concerned about your comment regarding the old mattresses where you could feel the springs. This is not acceptable, and we'll immediately investigate and address the condition of our bedding.We apologize for the discomfort and inconvenience you experienced. If you'd like to discuss your stay further or have any suggestions for improvement, we're here to listen. We hope you'll consider giving us another chance to provide a better experience.Be well… Zedwell,AfshanZedwell Family

4/10 – Dårlig

HIROTAKA

サービスがあまり良くない
Bodde her 1 natt i april 2024
Svar fra Customer Care Team den 1. mai 2024
Hello HIROTAKA,Thank you for your feedback. We're sorry to hear that our service did not meet your expectations. Providing excellent service is crucial to us, and it's concerning that you had a negative experience.We'd like to learn more about what went wrong so that we can address the issues and improve our service. If you're willing, could you let us know what specific aspects of our service were unsatisfactory? This would help us understand your experience better and take the necessary steps to ensure that future guests receive the level of service they deserve.We appreciate your feedback, and we hope you'll consider giving us another opportunity in the future.Be well… Zedwell,AfshanZedwell Family

10/10 – Utmerket

Anastasiia

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 1 natt i april 2024
Svar fra Customer Care Team den 30. apr. 2024
Dear Anastasiia, thank you for taking the time to rate your recent stay at our hotel. We are thrilled that you had a great stay, and we hope to welcome you back again soon!Be well… Zedwell,AfshanZedwell Family

4/10 – Dårlig

Irlanda

Reiste med familie
Likte ikke: Renhold, fasiliteter og overnattingsstedets bygg og tilstand
It is not confortable at all to stay here. I was mistaken and booked in here instead of the Piccadilly one. Too claustrophobic, it is in -5 levels. There is only 1 elevator and it takes a lot to arrive and a lot of people in que. Super tiny rooms. They don’t clean your room and if you want to leave your bags and luggage at the front desk they charge 15 pounds each bag you leave. Better to spend in a little bit more expensive hotel than this. I do not recommend.
Bodde her 2 netter i april 2024
Svar fra Customer Care Team den 24. apr. 2024
Hello, We appreciate you taking the time to share your feedback with us. We are sorry to hear that your stay did not meet your expectations. At Zedwell Underground Tottenham Court Road, our unique underground location contributes to a serene, cocoon-like atmosphere that is designed to minimize noise and provide optimal conditions for rest and relaxation. The minimalistic design and intentional absence of distractions, such as TVs, aim to promote a tranquil environment conducive to peaceful sleep. We offer bag storage facilities for our guests' convenience, reflecting our commitment to simplicity and functionality. Our team is dedicated to providing a clean and comfortable environment, and we apologize if this aspect fell short during your stay. We value your input and will use it to enhance our guest experience further. We invite you to reach out to us directly to discuss your concerns in more detail. Thank you for your insights, and we hope for the opportunity to welcome you back in the future.Be well… Zedwell,AfshanZedwell Family

6/10 – Grei

Silvia

Reiste med familie
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Likte ikke: Fasiliteter
The hotel overall is very clean and at a good location. I guess I didn’t realize that “underground” in the hotel name really meant this hotel is underground. Which was fine until I had to do some work and found that there internet connect isn’t strong in the room. I also couldn’t get a phone signal which meant I could not take work calls, even in the lobby. I had to walk out to the lobby to get a better connection or go outside for a call. Ultimate, I had to switch hotels. This hotel is nice for maybe a stay where you don’t need to be in the room for anything but sleep. I unfortunately had work and could not get a connect or a signal.
Bodde her 3 netter i april 2024
Svar fra Customer Care Team den 24. apr. 2024
Hello, Thank you for sharing your feedback with us. We appreciate your kind words about the cleanliness and location of our hotel. We apologize for any inconvenience you experienced due to the limited internet connectivity in the room. As an underground hotel, we strive to create a serene and distraction-free environment for our guests to promote rest and relaxation. While we purposely limit certain technological elements like TVs to enhance tranquility, we understand the importance of strong internet connectivity for guests who may need to work during their stay. We are sorry to hear that this aspect did not meet your expectations. We will review our internet services to see how we can improve this experience for our guests while maintaining the peaceful ambiance that defines Zedwell. We appreciate your understanding and hope to have the opportunity to welcome you back for a more restful stay in the future. Thank you for choosing Zedwell Underground Tottenham Court Road.Be well… Zedwell,AfshanZedwell Family

4/10 – Dårlig

Jasmin

Likte ikke: Overnattingsstedets bygg og tilstand
War gute lange aber ansonsten keine fenster
Bodde her 1 natt i april 2024
Svar fra Customer Care Team den 24. apr. 2024
Hello, We appreciate your feedback and are delighted to hear that you enjoyed your stay with us. At Zedwell Underground Tottenham Court Road, we prioritize creating a serene sanctuary for our guests, which includes offering rooms without windows to minimize outside distractions and promote restful sleep. Our underground location allows for a noise-reduced environment conducive to relaxation and tranquility. While we understand that this design choice may not suit everyone, we believe it contributes to the peaceful atmosphere that many of our guests appreciate. Regarding property conditions and facilities, we are continuously striving to improve and enhance our offerings. We value your input and will consider your comments as we work towards providing an even better experience for our guests. Thank you for choosing Zedwell Underground Tottenham Court Road, where we strive to provide a unique experience centered around well-being and a good night's sleep.Be well… Zedwell,AfshanZedwell Family

10/10 – Utmerket

Luke

Likte: Renhold og overnattingsstedets bygg og tilstand
Bodde her 1 natt i april 2024
Svar fra Customer Care Team den 24. apr. 2024
Dear Luke, we are delighted to have provided you with suitable accommodation for your trip here. We appreciate your kind rating, and we hope to welcome you back again before long. Be well… Zedwell,AfshanZedwell Family

6/10 – Grei

Homam

Likte: Renhold
Likte ikke: Personale og service
I stayed here and as a stay it was not bad, beds were comfy, and it was clean. But one thing I noticed was that it was a bit scammy in the sense of they try to milk you out of every dollar, at every chance they get. - Early check-in was only possible if you paid 60 pounds (unheard of) - leaving your bags for them to watch over since you don’t want to check in early, 15 pounds (also unheard of) - check out is 10 am, other hotels I’ve stayed at in London are the usual 11am - Rooms are very minimalist in style, which is okay and nice but it can be done tastefully. It feels like for this place it was done purely to reduce cost and an excuse not to have to do anything to the rooms in terms of cleaning and maintenance. There’s not even a table or anything in the room to put your things on. No fridge. Nothing. All in all I would say, the place is okay, no complaints on the service of the stuff or the comfort of the stay. Just some thoughts around the business itself
Bodde her 2 netter i april 2024
Svar fra Customer Care Team den 24. apr. 2024
Hello, Thank you for sharing your thoughts on your recent stay at Zedwell Underground Tottenham Court Road. We're delighted to hear that you found our beds comfy and appreciated the cleanliness of our hotel. At Zedwell, we aim to provide a serene environment that promotes rest and well-being through minimalist design choices. Our early check-in and baggage storage fees are intended to offer guests flexibility in their stay, with the option to secure their belongings or access their room ahead of the standard check-in time. We regret if our room design did not fully meet your expectations. Our minimalist approach is deliberate to create a tranquil space without distractions, allowing guests to truly unwind. However, we appreciate your feedback and will consider ways to enhance the functionality of our rooms while maintaining our commitment to simplicity. We genuinely value your insights and hope that you consider staying with us again to experience our dedication to providing a peaceful and rejuvenating stay. If there's anything we can do to improve your future visits, please don't hesitate to let us know. Thank you for choosing Zedwell.Be well… Zedwell,AfshanZedwell Family

4/10 – Dårlig

Ann

Likte ikke: Personale og service, fasiliteter og overnattingsstedets bygg og tilstand
There was no response from the 24 hour manned reception on either of the days. I called multiple times to get in touch with a guest because of a family emergency. They never responded. This is irresponsible and dishonest. I left phone and email contact information each time I called and emailed.
Bodde her 2 netter i april 2024
Svar fra Customer Care Team den 24. apr. 2024
Hello, We appreciate you taking the time to share your feedback. We sincerely apologize for the lack of response from our 24-hour manned reception during your stay. We understand the importance of communication, especially during family emergencies, and we deeply regret that we fell short in providing the support you needed. At Zedwell, we strive to offer a serene and distraction-free environment to promote optimal rest and well-being. The absence of TVs in our rooms is intentional, allowing guests to disconnect and reconnect with themselves. We do provide amenities like irons upon request or in designated areas to maintain our minimalist design ethos. Regarding your experience with our staff, we will address this issue internally to ensure that such oversights do not recur. Your comfort and peace of mind are paramount to us, and we will take this feedback to heart to improve our service. We are grateful for your insights and would welcome the opportunity to discuss this matter further. We hope to have the chance to restore your faith in Zedwell in the future. Thank you for choosing Zedwell Underground Tottenham Court Road.Be well… Zedwell,AfshanZedwell Family

10/10 – Utmerket

Hedd

Forretningsreisende
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Great overnight stay on a business trip. Hotel completely underground which added a calm and peacful mood to the ambient lighting and music. Highly recommend staying here for couples or solo stay if travelling for business purposes.
Bodde her 1 natt i april 2024
Svar fra Customer Care Team den 15. apr. 2024
Hello, We're delighted to hear that you had a great overnight stay with us at Zedwell Underground Tottenham Court Road. Our unique underground setting is designed to create a calm and peaceful atmosphere, enhanced by our ambient lighting and soothing music. We're glad you appreciated these elements during your business trip. At Zedwell, we aim to provide a tranquil sanctuary for our guests, whether they are traveling solo or as a couple. The minimalist design and intentional lack of distractions like TVs are meant to promote relaxation and optimal rest for all our guests. Thank you for recommending us for business travel. We hope to welcome you back soon and continue providing you with a peaceful and rejuvenating stay. Be well… Zedwell,AfshanZedwell Family

10/10 – Utmerket

Jisung og Old Tappan

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Very clean and good to rest.
Bodde her 2 netter i april 2024
Svar fra Customer Care Team den 10. apr. 2024
Hello, We appreciate your feedback regarding the cleanliness and restful environment at Zedwell Underground Tottenham Court Road. Thank you for choosing Zedwell Underground Tottenham Court Road. We look forward to welcoming you back for another rejuvenating experience. Be well… Zedwell,AfshanZedwell Family

8/10 – Bra

Brigitte

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Dieses Hotel ist einzigartig weil es unter der Erde ist. Das Zimmer ist klein , bis auf Ablageflächen hat man aber alles was man braucht. Das größte Minus ist das man sich eine App herunterladen muss, da man ansonsten keinen Zimmer Schlüssel hat.
Bodde her 2 netter i april 2024
Svar fra Customer Care Team den 10. apr. 2024
Hello Brigitte, Thank you for sharing your thoughts on your stay with us. We appreciate your feedback on our unique underground location and compact room design. At Zedwell, we intentionally focus on providing essential amenities while maintaining a tranquil setting to promote rest and well-being. Regarding the app-based room key system, we have implemented this feature to enhance security and streamline our guests' experience. We understand it may differ from traditional key systems, but we believe it aligns with our minimalist approach to hospitality. We invite you to explore our handmade oak beds, sleep-inducing lighting, and other design elements that contribute to a peaceful stay. Our commitment to noise reduction and optimal rest within our cocoon-like atmosphere sets us apart as a sanctuary in the heart of the city. We value your feedback and hope to welcome you back for another chance to experience the tranquility and comfort that define the Zedwell ethos. Be well… Zedwell,AfshanZedwell Family

8/10 – Bra

Louise

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 1 natt i mars 2024
Svar fra Customer Care Team den 10. apr. 2024
Many thanks for your positive rating – we are delighted that you enjoyed your time at our property so much. We hope to host you again successfully in the near future. Be well… Zedwell,AfshanZedwell Family

8/10 – Bra

Bernaly

Reiste med en gruppe
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Likte ikke: Fasiliteter
Nice.concept
Bodde her 5 netter i mars 2024
Svar fra Customer Care Team den 10. apr. 2024
Hello, Thank you for sharing your thoughts on your recent stay at Zedwell Underground Tottenham Court Road. We appreciate your feedback and are pleased to hear you found our concept nice. At Zedwell, we strive to create a serene sanctuary in the heart of the city, focused on promoting sleep, positive health, and overall well-being. Our minimalist and tranquil environment, with dim lighting, thick carpets, and comfortable beds with weighted duvets, is designed to optimize guest rest and relaxation. While we intentionally do not include TVs in the rooms to reduce distractions and enhance peacefulness, we are happy to provide any amenities, such as irons, upon request or in designated areas. We are delighted that you enjoyed our unique approach to hospitality and hope to welcome you back for another peaceful stay in the future. If there are any specific preferences or needs you have for your next visit, please let us know so we can ensure your stay is as comfortable as possibleBe well… Zedwell,AfshanZedwell Family

8/10 – Bra

Janin

Reiste med familie og små barn
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Personal sehr nett. Unterkunft erfüllt sein Zwecke.
Bodde her 5 netter i mars 2024
Svar fra Customer Care Team den 10. apr. 2024
Hello Janin, We are pleased to hear that you found our team to be friendly during your stay at Zedwell Underground Tottenham Court Road. Our goal is to provide a space that fulfills its purpose of promoting rest and well-being. As an underground property, our design choices are intentional to create a serene environment free from the distractions of the bustling city above. Our thick carpets, comfortable handmade oak beds, and sleep-inducing lighting are all meant to optimize your sleep and relaxation. While we do not have irons in the rooms to maintain a minimalist atmosphere, they are available upon request to ensure your needs are met. Our focus on simplicity and tranquility extends to every aspect of your experience with us. Thank you for your feedback, and we welcome any further thoughts you may have to improve your stay. We hope to welcome you back to Zedwell for another peaceful visit. Be well… Zedwell,AfshanZedwell Family

10/10 – Utmerket

Robert

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Location, location, location... Great place to stay
Bodde her 2 netter i mars 2024
Svar fra Customer Care Team den 10. apr. 2024
Dear Robert, thank you for highlighting our unbeatable location! We're thrilled to know that it made your stay convenient and enjoyable. Our team is dedicated to providing a memorable experience, and we're glad to have hit the mark for you. Looking forward to welcoming you back for another great stay. Safe travels until then!Be well… Zedwell,AfshanZedwell Family