Family trip with my daughter. At check-in, we were told there was no reservation on my name. No attempt to double search or be solution oriented. I found my reservation number and of course, the booking was in their system. No apologize or smile, just a rude attitude from the receptionist.
The room was really worn out and is definitely not four-stars-standard. The carpet was dirty and could use a cleaning and so could the curtains, they were full of stains. We had to ask for slippers, as we did not want to walk on the dirt. The breakfast was really disappointing. The only good thing about this hotel is the location, which is great. Will never come back!