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Anmeldelser av The Park City Grand Plaza Kensington

4 out of 5
The Park City Grand Plaza Kensington
18-30 Lexham Gardens, London, England

Anmeldelser

8,6

Utmerket

Rangering på 10 − Utmerket. 531 av totalt 1009 anmeldelser." "
Rangering på 8 − Bra. 303 av totalt 1009 anmeldelser." "
Rangering på 6 − Grei. 104 av totalt 1009 anmeldelser." "
Rangering på 4 − Dårlig. 36 av totalt 1009 anmeldelser." "
Rangering på 2 − Forferdelig. 35 av totalt 1009 anmeldelser." "

9,0/10

Renhold

9,0/10

Personale og service

8,2/10

Fasiliteter

8,4/10

Overnattingsstedets bygg og tilstand

8,0/10

Miljøvennlige løsninger

Anmeldelser

10/10 – Utmerket

Randi

Bodde her 4 netter i juli 2023

8/10 – Bra

Jostein

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bra beliggenhet
Det beste er de ansatte! Meget bra service fra flinke folk. Beliggenheten er også veldig bra. Kort vei til metroen og flott område. For oss var det en skuffelse at det ikke var bar på hotellet. Rommene var også veldig små, men vi fikk heldigvis byttet til et større.
Bodde her 3 netter i juni 2023

8/10 – Bra

Anne Kristin

Reiste med familie
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 3 netter i mars 2023

8/10 – Bra

Verifisert reisende

Reiste med familie
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Great stay in Kensington, good value and short distance to everything.
Bodde her 2 netter i desember 2022

8/10 – Bra

Verifisert reisende

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
November days
Welcoming and friendly staff offering excellent service. Clean rooms and common areas. Sash windows, rather cold temperature in room, but the staff provided an oven.
Bodde her 4 netter i november 2022

6/10 – Grei

Astrid

Likte: Renhold
Hadde bestilt et deluxe rom og fikk et knøt av et rom. Ikke fornøyd:-( Dårlig frokost, selv med få gjester i salen 6 stk klarte de ikke å ha ferdig kaffe, veldig variabel service der
Bodde her 6 netter i oktober 2022

10/10 – Utmerket

Hannah Mae

Bodde her 1 natt i juli 2022

8/10 – Bra

Ronny

Reiste med partner
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Great room, great bed. Close to Earl's Court, with ok restaurants, pibs and the underground. Well worth the spending.
Bodde her 4 netter i juli 2022

8/10 – Bra

Trond

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 2 netter i juni 2022

8/10 – Bra

Anne-Mette

Forretningsreisende
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 1 natt i oktober 2019

8/10 – Bra

Verifisert reisende

Reiste med en gruppe
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Hyggelig hotell i rolig og sentral omgivelse. Fine rom og koselig betjening.
Bodde her 3 netter i august 2019

10/10 – Utmerket

Karoline

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Helt perfekt for jentetur og bytur
Fantastisk location som er utrolig lett tilgjengelig. Nærme undergrunn, lett å komme seg fra flyplassen og nært sentrum. Super plass å bo da det er litt mer avslappet her, men en er noen minutter unna de travleste gatene :)
Bodde her 3 netter i august 2019
Svar fra Alessandro - Front Office Manager den 12. aug. 2019
Dear Karoline. Thank you for taking the time to give us your feedback about your stay at our hotel. I'm glad that you found our location convenient. Were you able to explore the area? If not, you can visit us again and we are happy to share with you the must-visit attractions as well as some hidden treasures in the area.

8/10 – Bra

Britt Aase

Likte: Renhold, personale og service og romkomfort
Store rom.
Fine store rom. Rent. Rolig området, helt stille på nattestid. Litt slitte rom, men gode senger. Kjøleskap og aircondition. Matbutikk i nærheten. 10 min å gå til Hydepark. Undergrunn Earls court 5 min unna.
Bodde her 4 netter i juli 2019
Svar fra Alessandro - Front Office Manager den 31. juli 2019
Dear Britt Aase. I appreciate your positive feedback about our hotel. We do take pride in catering to our guests' needs the best way we can. If you're traveling to our area again soon, don't book again with us.

8/10 – Bra

Verifisert reisende

Reiste med en gruppe
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Rommet vi hadde var ok, litt lite og noe nedslitt bad mens ellers helt greit værelse. Betjeningen var hyggelig uansett når vi kom til resepsjonen. Beliggenheten var supert for oss og lett å finne frem til undergrunnen fra hotellet samt gode muligheter for spising og shopping i området vårt.
Bodde her 2 netter i mai 2019
Svar fra Alessandro - Front Office Manager den 15. mai 2019
Dear Guest. I appreciate your positive feedback about our hotel. We do take pride in catering to our guests' needs the best way we can. If you're traveling to our area again soon, don't hesitate to call us.

8/10 – Bra

Verifisert reisende

Reiste med en gruppe
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Det var et svært hyggelig hotell. Rommet var stort. Betjeningen var veldig hyggelig og hjelpsom. Frokosten var ikke fantastisk. Vi hadde ikke booket med frokost. Prøvde den første dag, men lot være å ha frokosten på hotellet resten av tiden. Beliggenheten var fantastisk i en rolig gate med kort vei til Hyde park og undrergrunnstasjon. Vi kan virkelig anbefale dette hotellet
Bodde her 7 netter i april 2019
Svar fra Alessandro - Front Office Manager den 2. mai 2019
Dear Guest. I appreciate your positive feedback about our hotel. We do take pride in catering to our guests' needs the best way we can. Looking forward to see you soon!

10/10 – Utmerket

Asif

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Everything was great. Staff is extremely courteous. Just wish the Air-conditioning in the room was digital thermostat based instead of just a hot or cold dial.
Bodde her 3 netter i mai 2024

8/10 – Bra

Oliver

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 3 netter i mai 2024

10/10 – Utmerket

Samiul

Reiste med familie
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
The room was spacious. The staff was friendly. Location was good
Bodde her 2 netter i mai 2024

10/10 – Utmerket

Kumiko

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 3 netter i mai 2024

10/10 – Utmerket

karen

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Perfect area. Clean, Quiet, and wonderful, knowledge staff. 5 stars
Bodde her 3 netter i mai 2024
Svar fra Park City den 24. mai 2024
Dear Karen, thank you for taking the time to review the hotel. We are pleased to hear that the staff were able to assist you and that you found the hotel to be in a great area. Kind regards. Reservations manager

8/10 – Bra

Paul

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Nice hotel, very pleasant staff, room was big and airy.plenty of toiletries and towels and a big wardrobe and a safe. The area is quite and felt very safe with restaurants in walking distance Sainsbury’s supermarket just on main road ( very convenient)
Bodde her 3 netter i mai 2024
Svar fra Park City den 24. mai 2024
Dear Paul, thank you for giving the hotel such a great review. I was pleased to hear that you enjoyed your stay with us. Kind regards. Reservations manager

10/10 – Utmerket

Samiul

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
The room was big enough for three of us. The staff is courteous. The beds are comfortable. Room is clean. They cleaned every day. Free water and cookies every day. The restaurant food was good
Bodde her 4 netter i mai 2024
Svar fra Park City den 24. mai 2024
Dear Samiul, we are really pleased to hear that you enjoyed your stay at the hotel. Thank you for taking the time to review your stay. Kind regards. Tina

10/10 – Utmerket

Jennifer

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Stayed one night in the Family Suite. It was massive! Suspect the room was recently renovated as our friends room wasn’t as updated as ours.
Bodde her 1 natt i mai 2024
Svar fra Park City den 24. mai 2024
Dear Jennifer, thank you for giving the hotel such a wonderful review. We are pleased to hear that you enjoyed your stay with us and hope to have the chance to welcome you and your Family again in the future. Kind regards. Tina

10/10 – Utmerket

Andrea

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Location, Room and desk staff.
Bodde her 2 netter i mai 2024
Svar fra Park City den 16. mai 2024
Dear Andrea, thank you for giving the hotel such a wonderful review. We are really pleased that you enjoyed your stay with us. Kind regards. Reservations manager

8/10 – Bra

Leonid

Likte: Renhold og personale og service
Likte ikke: Overnattingsstedets bygg og tilstand
I did not like that there was hot water instead of cold. I had to wait for many minutes before it becomes cold.
Bodde her 7 netter i mai 2024
Svar fra Park City den 14. mai 2024
Dear Leonid, thank you for taking the time to review the hotel. I was pleased to hear that you enjoyed your stay in the hotel. I am sorry to hear that you had issues with the cold water. We will investigate this and find ways to improve this. Kind regards. Reservations manager

6/10 – Grei

Ozana Dozet

Reiste med familie
Likte: Personale og service og fasiliteter
The hotel is situated in a quiet area 10 min slow walk from the subway station Earl's Court (which is a direct line to Piccadilly square and Heathrow). The lobby is nice, receptionist on our check in was very helpful, he escorted us to our room and explained all that is needed. The rooms were spacious and the bed was comfortable. There was a tea set and buiscuits- replenished every day. What needs to be better - the carpet in our room was so stained that it is allmost not acceptable for such an establishment (claiming 4☆). I sincerely hope they are planning a carpet washing soon. The bathroom had a strange water regulation - there was no cold water coming out of the faucet. The shower draining water too slow so the water overflows the whole bathroom. Also the bathroom door was weighted to always close. I found this to be very unpractical. We went in the morning to the hotel restaurant, just for a coffee- unfortunately the restaurant staff does not know how to serve coffee - is served without sugar or teaspoons (even though we said w.just want cofee and occupied a table that was not set for breakfast).The chairs in the restaurant were covered in stains and the floor was sticky (on 2 different days). There are many breakfast possibilities on Earls Court, so i wouldn't recommend the hotel restaurant for breakfast (dinner didnt seem as an option since it left poor impression for breakfast). So this bothered me somewhat because it definitely didn't represent a 4 star hotel.
Bodde her 4 netter i april 2024
Svar fra Park City den 7. mai 2024
Dear Ozana Dozet, thank you for taking the time to reveiw the hotel. I was pleased to hear that the staff were helpful. I was sorry to hear that, in particular, the carpet in your room was not clean. We will ensure that this matter is dealt with. The restaurant in the hotel is operated by a different provider and we will be providing them with your comments for immediate action. Kind regards. Reservations manager

10/10 – Utmerket

Jamie

Bodde her 2 netter i mai 2024

8/10 – Bra

Kevin

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Comfortable and clean.
Bodde her 2 netter i mai 2024
Svar fra Park City den 7. mai 2024
Dear Kevin, thank you for giving the hotel such a great review. We hope to have the chance to welcome you again in the future. Reservations manager

10/10 – Utmerket

Pedro og Katy

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
The hotel has been nicely updated, considering it’s an old building. The room was comfortable considering London sizes. Cedric at the front desk was specially friendly and helpful. We went out of his way to make our stay comfortable. It’s less than 10 min walk to the underground station with service to two main lines, which is great to get to the main points of interest in the city.
Bodde her 5 netter i april 2024
Svar fra Park City den 7. mai 2024
Dear Pedro, thank you for giving the hotel such a wonderful review. I was pleased to hear that you enjoyed your stay with us and hope to have the chance to welcome you again. Kind regards. Reservations manager

4/10 – Dårlig

Seth

Reiste med familie
Likte: Renhold
For a four star hotel, the staff was at best 3 star. The room itself was 4 star quality though they did have AC issues which you can't fault anyone for a fluke. The lock system was changed on our room. Again understandable, maintenance and upgrades happen, however, the hotel staff should have been prepared to give customers their new keys. It took me 1/2 got to get my key and I was the only one in line. The good to my point about the staff being sub-par.
Bodde her 3 netter i april 2024
Svar fra Park City den 26. apr. 2024
Dear Seth, thank you for taking the time to review the hotel. I am sorry to hear that you found the Front desk staff below par. Unfortunately, on the first evening of the new locks being installed, we faced some issues with the new software. It is because of this that you had to wait some time for a new key. I apologise for the all the inconvenience caused and am happy to report that this has now been resolved. Kind regards. Tina

2/10 – Forferdelig

Israel

Reiste med familie
Likte: Renhold og personale og service
Likte ikke: Overnattingsstedets bygg og tilstand
The rooms are dirty is not a 4 stars hotel
Bodde her 3 netter i april 2024
Svar fra Park City den 24. apr. 2024
Dear Israel, thank you for taking the time to review the hotel. We are suprised to hear that you did not like your stay with us especially as you mentioned nothing to us whilst staying with us. We receive many very good reviews regarding the hotel, including the cleanliness but sometimes we do get things wrong. It is just a shame that you gave us no opportunity to resolve an issues you had. Kind regards. Tina

10/10 – Utmerket

Christopher

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 2 netter i april 2024
Svar fra Park City den 26. apr. 2024
Dear Christopher, thank you for giving the hotel such a wonderful review. We are pleased to hear that you enjoyed your stay with us. Kind regards. Tina

10/10 – Utmerket

Aurora

Likte: Renhold
Nice location
Bodde her 3 netter i april 2024
Svar fra Park City den 16. mai 2024
Dear Aurora, thank you for taking the time to review the hotel. We are pleased that you enjoyed your stay with us and hope to have the opportunity to welcome you again in the future. Kind regards. Tina

8/10 – Bra

HUI TIN

Reiste med familie
Likte: Personale og service
The facilities and the hotel itself looked very old, the sink and bathtub were all rusty, the same goes for the furniture too. The only plus point was the staff. Will I return? Highly unlikely as the hotel is accessible by anyone without a key card, so security is a concern for me.
Bodde her 2 netter i april 2024
Svar fra Park City den 23. apr. 2024
Dear Hui Tin, thank you for taking the time to tell us about your recent at the hotel. I was sorry to hear that your stay was not as enjoyable as it should have been. We are constantly upgrading our facilties to ensure that they look their best. I was sorry that this is not what you found. Our hotel is open not only to residents but also clients that just wish to visit the restaurant. It would therefore be inpracticle to close the front doors and only let clients in who can show a key card. This is not common practice in hotels. Kind regards. Tina

10/10 – Utmerket

Sandra Sámano

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Buenas condiciones hotel y tamaño cómodo
Bodde her 2 netter i april 2024
Svar fra Park City den 16. apr. 2024
Dear Mrs Samano, thank you for giving the hotel such a wonderful review. We are pleased to hear that you enjoyed your stay with us. Kind regards. Reservations manager

10/10 – Utmerket

Mayela

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Excelente Hotel, nos encantó, muy limpio y bien ubicado.
Bodde her 1 natt i april 2024
Svar fra Park City den 10. apr. 2024
Dear Mayela, thank you for taking the time to review the hotel. I was really pleased to hear that you enjoyed your stay with us. Kind regards. Reservations manager

8/10 – Bra

Chun Kong Ricky

Reiste med familie
Likte: Personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Even there was some issues happened, the staffs were helpful to solve them.
Bodde her 3 netter i april 2024
Svar fra Park City den 10. apr. 2024
Dear Mr Chun Kong, thank you for your wonderful review of the hotel. I was pleased to hear the the issues you had during your stay were resolved quickly. We hope to have the opportunity to welcome you again in the future. Kind regards. Reservations manager

10/10 – Utmerket

ERIC

Reiste med familie og små barn
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Excellent staff, very kind and helpful! Great location near transportation, coffee shops, market and restaurants! We really enjoyed our stay!
Bodde her 3 netter i april 2024
Svar fra Park City den 10. apr. 2024
Dear Eric, I was really pleased to hear that your enjoyed your stay with us. Hopefully we will have the chance to welcome you to the hotel again in the future. Kind regards. Reservations manager

10/10 – Utmerket

Anja

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Sehr schönes Hotel. Personal sehr entgegenkommend und freundlich
Bodde her 3 netter i mars 2024
Svar fra Park City den 10. apr. 2024
Dear Anja, I was pleased to hear that you had a wonderful stay at the hotel. Thank you for your kind review. Kind regards. Reservations manager

10/10 – Utmerket

Jean

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
great location, very quiet and easily accessible by tube
Bodde her 4 netter i mars 2024
Svar fra Park City den 2. apr. 2024
Dear Jean, thank you for taking the time to review your recent stay at the hotel. I was pleased to hear that you enjoyed our hotel and surrounding area. We hope to have the chance to welcome you again. Kind regards. Reservations manager

10/10 – Utmerket

paolo

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Ottima per Londra. In quartiere bello e trNquillo camere grandi e pulitissime personale super gentile. Silenzioso.
Bodde her 5 netter i mars 2024
Svar fra Park City den 2. apr. 2024
Dear Paolo, thank you for giving the hotel such a wonderful review. I was particularly happy to hear that the staff were attentive and helpful. Kind regards. Tina

6/10 – Grei

mariko

Bodde her 1 natt i mars 2024
Svar fra Park City den 23. apr. 2024
Dear Mariko, thank you for taking the time to tell us about your recent stay at the hotel. It appears that not all was as you hoped and rightly should be able to expect. As you have not provided any additional information as to what we could improve upon, I can only apologise for any shortcomings. Kind regards. Tina

10/10 – Utmerket

Malle

Reiste med partner
Likte: Renhold og personale og service
Clean, neighborhood feel with grocery nearby. Room a bit dated but well maintained and clean.
Bodde her 2 netter i mars 2024
Svar fra Park City den 2. apr. 2024
Dear Malle, thank you for giving the hotel such a wonderful review. I was pleased to hear that you enjoyed your stay with us and hope to have the opportunity to welcome you again in the future. Kind regards.

10/10 – Utmerket

Kelly

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 5 netter i mars 2024
Svar fra Park City den 26. mars 2024
Dear Kelly, thank you for reviewing your recent stay with us. I was pleased to hear that you enjoyed your stay and we hope to have the opportunity to welcome you again in the future. Kind regards. Reservations manager

10/10 – Utmerket

Deborah

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
After a few snafus during check in, everything else was excellent. Cedric was going above and beyond to help situate the issues and make them right. Everyone at reception desk provided the best service and answered any questions relating to food recommendations, directions etc. The hotel is very close to both the Earl's Court and Gloucester tube stations. The rooms were clean, comfortable and quiet. I can also mention as a woman traveling solo, i felt the area was safe. Even at night when i would walk to local gorcery store Sainsburys. I would recommend this hotel and stay there again
Bodde her 6 netter i mars 2024
Svar fra Park City den 26. mars 2024
Dear Deborah, thank you for taking the time to review the hotel. It was great to hear that Cedric resolved your initial concerns and that you had an enjoyable stay with us. Kind regards. Reservations manager

8/10 – Bra

John

Reiste med en gruppe
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
The place was very central. The rooms were clean and the beds comfortable. I would definitely stay there again.
Bodde her 4 netter i februar 2024
Svar fra Park City den 20. mars 2024
Dear John, thank you for giving the hotel such a wonderful review. We hope to have the opportunity to welcome you again to the hotel. Kind regards. Reservations manager

10/10 – Utmerket

Francesca

Reiste med en gruppe
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Posizione ottima, circa 7-8 minuti a piedi per arrivare a due fermate dell'underground. Personale cortese, preparato e professionale. Stanza spaziosa per gli standard londinesi e servizio di pulizia ottimo.
Bodde her 4 netter i mars 2024
Svar fra Park City den 14. mars 2024
Dear Francesca, thank you for giving the hotel such a glorious review. We are really pleased to learn that you enjoyed your stay with and hope to welcome you again in the future. Kind regards. Tina

10/10 – Utmerket

Jeff og Clive

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Very pleased.
Bodde her 6 netter i mars 2024
Svar fra Park City den 14. mars 2024
Dear Jeff, I was pleased to learn that you enjoyed your stay with us. We hope to have the chance to welcome you again to the hotel. Kind regards. Reservations manager

2/10 – Forferdelig

Sarah

Reiste med partner
Likte ikke: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Worst hotel I’ve ever stayed in, that it says 4 star is an absolute scam. I wish I had read reviews prior to booking this hotel and if you are reading this now turn around while you can. The whole time we were there the wifi didn’t work in the rooms and the TV didn’t work. Our outlets weren’t working in the room at first and when it was fixed the man who reset the circuit tried to blame me by saying I must have plugged in my own hair dryer(?) when I didn’t even have one. The room and bathroom smelled awful, the shower did not drain properly and would range from scalding hot to freezing with no warning. This hotel is in desperate need of repair and it’s honestly embarrassing that they are continuing to stay open. The lobby stinks like shisha and the smell drifts upstairs as well. In addition, the old facade is poorly insulated so everything is terribly loud, we barely slept, including having to listen to a member of the cleaning staff talk loudly on the phone for 20 minutes at 8 am. I’m not one to write reviews like this but I feel that it was absolutely necessary. I’ve stayed in hostels and dorm rooms nicer than here. You couldn’t pay me to go back.
Bodde her 3 netter i februar 2024
Svar fra Park City den 29. feb. 2024
Dear Sarah, I was very sorry to hear about the issues you claim you had whilst staying at the hotel. I have to be honest, most of the clients that stay with us are happy. The problem is that we have no record of you contacting our reception with any of the issues that you mentioned and we were therefore unable to all we can to resolve any problems. That is a real shame as we pride our selves in providing the best service and card that we can. Kind regards. Reservations manager

8/10 – Bra

Elenore

Reiste med familie
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
It was centrally located, close to shops and restaurants within a good walking distance. It was a nice and quiet neighborhood. The only thing that I did not like was there was no lotion or washcloth in the room. I did get a couple of lotions when I asked the Front Desk for it. I can understand though that you don't have lotions in the room as not everyone uses it.
Bodde her 2 netter i februar 2024
Svar fra Park City den 29. feb. 2024
Dear Elenore, thank you for taking the time to review your recent stay at the hotel. We do indeed not provide washcloths but lotions are available. We hope to have the opportunity to welcome you again in the future. Kind regards. Reservations manager