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Anmeldelser av Sofitel London Heathrow

5 out of 5
Sofitel London Heathrow
Terminal 5, London Heathrow Airport, West Drayton, England

Anmeldelser

8,8

Utmerket

Rangering på 10 − Utmerket. 1891 av totalt 3049 anmeldelser." "
Rangering på 8 − Bra. 649 av totalt 3049 anmeldelser." "
Rangering på 6 − Grei. 275 av totalt 3049 anmeldelser." "
Rangering på 4 − Dårlig. 121 av totalt 3049 anmeldelser." "
Rangering på 2 − Forferdelig. 113 av totalt 3049 anmeldelser." "

9,4/10

Renhold

9,0/10

Personale og service

8,8/10

Fasiliteter

9,0/10

Overnattingsstedets bygg og tilstand

8,6/10

Miljøvennlige løsninger

Anmeldelser

2/10 – Forferdelig

Anne

Bodde her 3 netter i september 2022
Svar fra Alessandro Mortillaro den 17. okt. 2022
Dear Anne, we are sorry to hear your recent experience did not meet your expectations please accept our most sincere apologies for any inconvenience caused. I would be grateful if you could contact us with further comments regarding your recent stay.When travelling again. I would be grateful if you could contact me beforehand so that we can ensure your next stay will be more enjoyable and relaxing.Kind regards.Alessandro MortillaroGeneral Manager

10/10 – Utmerket

Elaine

Bodde her 1 natt i oktober 2022
Svar fra Alessandro Mortillaro den 13. okt. 2022
Dear Elaine, thanks for your review, we are pleased you enjoyed your overall stay. We look forward to welcoming you back soon. Kind regards. Alessandro Mortillaro General Manager.

6/10 – Grei

Johan Arnt

Bodde her 1 natt i september 2022
Svar fra Alessandro Mortillaro den 3. okt. 2022
Dear Johan, thanks for your review, we hope you enjoyed your overall stay. When planning to visit again, I would be grateful if you could contact us beforehand so that we can ensure your next stay will be perfect. We look forward to welcoming you back soon. Kind regards. Alessandro Mortillaro General Manager.

6/10 – Grei

Anne

Bodde her 1 natt i juli 2022
Svar fra Alessandro Mortillaro den 8. juli 2022
Dear Anne, Thanks for your review, we hoped you enjoyed your recent stay. When planning your next visit I would be grateful if you could contact me in advance so that we can ensure your next stay will be much more relaxing and enjoyable. We look forward to welcoming you back soon. Kind regards. Alessandro Mortillaro General Manager

2/10 – Forferdelig

Paulsen

Bodde her 1 natt i februar 2022

8/10 – Bra

Leandro Rodrigues

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
tommel opp!
Veldig hyggelig ansatte. Alt var ryddig. Veldig komfortabel seng og perfekt plassering på terminal 5. Jeg kunne uten problem bare gå fra hotellet til flyet tok meg bare 8 min ca.
Bodde her 1 natt i januar 2022

8/10 – Bra

Jane

Reiste med en gruppe
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Super location in Terminal 5 for overnight to catch connecting flight the next morning. Really nice room and comfortable beds. Didn’t like reception not answering the phone and the TV didn't work at all - no maintenence on duty and staff not helpful. Food in the bar was good but limited. The main restaurant closes at 10pm.
Bodde her 1 natt i mai 2024

8/10 – Bra

Maribeth og Elk Grove

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Didn't see much as i only stayed for the night due to flight cancelation. However, the staff were very accommodating and the over all vibe was relaxing. I just knew it was going to be a nice stay...and i wasn't disappointed.
Bodde her 1 natt i mai 2024

10/10 – Utmerket

Michael

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Beautiful hotel, and easy access to T5.
Bodde her 1 natt i mai 2024

10/10 – Utmerket

Babar

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Quick check in and out process. Service was great !
Bodde her 1 natt i mai 2024

8/10 – Bra

Frank og San Mateo

Likte: Renhold og overnattingsstedets bygg og tilstand
Bodde her 1 natt i mai 2024

8/10 – Bra

Jason

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Great for airport stay
Bodde her 1 natt i mai 2024

6/10 – Grei

Julie

Likte: Renhold
Bodde her 1 natt i mai 2024

10/10 – Utmerket

Judith

Reiste med partner
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Close to terminal. It was expensive but very well run.
Bodde her 1 natt i mai 2024

10/10 – Utmerket

Dale

Reiste med familie
Likte: Personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Very helpful and friendly staff. Very comfortable room and restaurant was excellent.
Bodde her 1 natt i mai 2024

10/10 – Utmerket

Linda

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
We thoroughly enjoyed your hotel! So so nice, clean, great food! Was even more impressed when we got there. GREAT way to end our trip!
Bodde her 1 natt i mai 2024

10/10 – Utmerket

Liane

Likte: Renhold og fasiliteter
Excellent location. Staff were friendly.
Bodde her 1 natt i mai 2024

10/10 – Utmerket

Mark

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Best airport hotel. Convenient and amazingly comfortable bed. I always go there if I have to stay overnight at Heathrow.
Bodde her 1 natt i mai 2024

4/10 – Dårlig

Susan

Likte ikke: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Very disappointing for a Sofitel. Brusque receptionist. On checking in after 10pm, I was not informed that room allocated had disability bathroom, that sole lift to reach it was through Convention and Events area, nor that room key activation of lights was unusually configured - after dark I had to use my own torch to work out that the key slot was horizontal. Bathroom basin and mirror low for wheelchair access; shower not enclosed leading to flooding; no hairdryer discoverable. On arrival, bathroom floor had dirty shoeprint marks. Request after finding state of bathroom to change rooms was met with "none available" as hotel fully booked. This room had been booked more than 5 months before this stay. Have stayed at several other airport hotels in other cities, all much cheaper and better experiences. Only good point was that bed was comfortable.
Bodde her 1 natt i mai 2024

8/10 – Bra

Maria

Likte: Renhold og overnattingsstedets bygg og tilstand
Bodde her 1 natt i mai 2024

10/10 – Utmerket

Kurt

Forretningsreisende
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
It's a relatively new and modern hotel that is accessible directly from Heathrow Terminal 5. For a traveler who is in and out of London within a day or two, it's super convenient. It's easy to travel in and out of the city via Paddington Express (15-20 minutes)or the Picadilly Subway Line, though that ride takes a good 45 minutes. Otherwise, it's an excellent, clean, well run, well kept hotel that feels very comfortable.
Bodde her 1 natt i mai 2024

10/10 – Utmerket

TARLOCHAN

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
EXCELLENT, In every way
Bodde her 1 natt i mai 2024

6/10 – Grei

Ann Marie og Minocqua

Reiste med en gruppe
Likte: Renhold og overnattingsstedets bygg og tilstand
Very rude hostess at restaurant.
Bodde her 1 natt i mai 2024

10/10 – Utmerket

Guy

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Superb
Bodde her 1 natt i mai 2024
Svar fra Mohammed Serhan den 22. mai 2024
Dear Guy, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Kind regards. Mohammed Serhan Hotel Manager

8/10 – Bra

MORVEN

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
We had another lovely stay at the Sofitel. Swift check in, a complimentary upgrade and a spacious and comfortable room were gratefully received by us. A very early start meant we couldn’t manage dinner but maybe next time!
Bodde her 1 natt i mai 2024
Svar fra Mohammed Serhan den 21. mai 2024
Dear Morven, Thank you for your lovely review, we are pleased you enjoyed your recent stay with us and truly appreciate your continued support and loyalty. We look forward to welcoming you back soon. Kind regards. Mohammed Serhan Hotel Manager

8/10 – Bra

Brian

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Slow checking in. No phone charging by the bed. Otherwise it was super.
Bodde her 1 natt i mai 2024
Svar fra Mohammed Serhan den 20. mai 2024
Dear Brian, Thank you for your recent review. I am disappointed we did not meet your expectations during your recent stay with us. Rest assured I have raised this with the relevant departments, as we aim to work on the issues you have highlighted. I do hope this has not deterred you from visiting us again as we do hope to welcome you back to Sofitel London Heathrow. Kind regards. Mohammed Serhan Hotel Manager

10/10 – Utmerket

William

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Easy walk from airport terminal to hotel. Convenient for our overnight layover.
Bodde her 1 natt i mai 2024
Svar fra Mohammed Serhan den 20. mai 2024
Dear William, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Kind regards. Mohammed Serhan Hotel Manager

10/10 – Utmerket

Triscilla

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Best airport hotel I’ve stayed in . . , clean and modern. Very well maintained despite the significant traffic in and out of this hotel. The only area of improvement would be a lack of staff friendliness in the bar restaurant. Our waiter was a bit rude. No complaints about the rest of the staff we encountered.
Bodde her 1 natt i mai 2024
Svar fra Mohammed Serhan den 20. mai 2024
Dear Temasz, Thank you for your lovely review, we are pleased you enjoyed your recent stay with us and truly appreciate your continued support and loyalty. I have addressed your comments about the rude waiter with the restaurant team to remind the team of the importance of guest satisfaction.I do hope to welcome you back soon. Kind regards. Mohammed Serhan Hotel Manager

2/10 – Forferdelig

Arronveer

Likte ikke: Renhold, personale og service og overnattingsstedets bygg og tilstand
Had to sleep in lounge with my family including 3 year old son because the hotel over booked, despite me paying for my reservation weeks in advance
Bodde her 1 natt i mai 2024
Svar fra Mohammed Serhan den 21. mai 2024
Dear Arronveer, Thank you for your recent review. I have since made direct contact with you via email. I look forward to hearing back.Kind regards. Mohammed Serhan Hotel Manager

10/10 – Utmerket

Dale

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Sofitel is a great hotel and the staff very friendly and helpful.
Bodde her 1 natt i mai 2024
Svar fra Mohammed Serhan den 20. mai 2024
Dear Dale, Thank you for your lovely review, we are pleased you enjoyed your recent stay with us and truly appreciate your continued support and loyalty. We look forward to welcoming you back soon. Kind regards. Mohammed Serhan Hotel Manager

10/10 – Utmerket

susan

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
V convenient
Bodde her 1 natt i mai 2024
Svar fra Mohammed Serhan den 20. mai 2024
Dear Susan, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Kind regards. Mohammed Serhan Hotel Manager

10/10 – Utmerket

Sheena

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Best hotel to us for terminal 5, staff are all so helpful and friendly always use for my USA flights.
Bodde her 1 natt i mai 2024
Svar fra Mohammed Serhan den 20. mai 2024
Dear Sheena, Thank you for your lovely review, we are pleased you enjoyed your recent stay with us and truly appreciate your continued support and loyalty. We look forward to welcoming you back soon. Kind regards. Mohammed Serhan Hotel Manager

6/10 – Grei

Frederico

Reiste med partner
Likte: Personale og service
Great Staff service. However the price for what you get is not the best.
Bodde her 1 natt i mai 2024
Svar fra Mohammed Serhan den 16. mai 2024
Dear Frederico, Thank you for your recent review, we are pleased you enjoyed your recent stay with us and truly appreciate your comments. I do apologise that other aspects of your stay was not to your expectation, and rest assured we will be looking into your comments and raising with the relevant departments. We look forward to welcoming you back soon. Kind regards. Mohammed Serhan Hotel Manager

10/10 – Utmerket

Teri og Cortez

Reiste med en gruppe
We enjoyed our stay. I plan to stay there the next time I fly in to T5 Heathrow. Much better than the hotel at T3.
Bodde her 1 natt i mai 2024
Svar fra Mohammed Serhan den 15. mai 2024
Dear Teri, Thank you for your lovely review, we are pleased you enjoyed your recent stay with us and truly appreciate your continued support and loyalty. We look forward to welcoming you back soon. Kind regards. Mohammed Serhan Hotel Manager

8/10 – Bra

Jeremy

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Rooms starting to look a little tired
Bodde her 1 natt i mai 2024
Svar fra Mohammed Serhan den 14. mai 2024
Dear Jeremy, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Kind regards. Mohammed Serhan Hotel Manager

10/10 – Utmerket

THEODORE

Reiste med partner
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Very nice
Bodde her 1 natt i mai 2024
Svar fra Mohammed Serhan den 14. mai 2024
Dear Theodore, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Kind regards. Mohammed Serhan Hotel Manager

10/10 – Utmerket

Joanna

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Great hotel at the airport, next to terminal 5. Clean, comfortable, good dining options, bar. Very nice stuff. Great breakfast. It’s a little more expensive than other hotels in the Heathrow area but if you value comfort and quality, this hotel is for you.
Bodde her 1 natt i mai 2024
Svar fra Mohammed Serhan den 14. mai 2024
Dear Joanna, Thank you for your lovely review, we are pleased you enjoyed your recent stay with us and truly appreciate your continued support and loyalty. We look forward to welcoming you back soon. Kind regards. Mohammed Serhan Hotel Manager

10/10 – Utmerket

Rhonda

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
So wonderfully and peacefully quiet!
Bodde her 1 natt i april 2024
Svar fra Mohammed Serhan den 14. mai 2024
Dear Rhonda, Thank you for the 5 out of 5 review. We look forward to welcoming you back soon. Kind regards Mohammed Serhan Hotel Manager

4/10 – Dårlig

Colin Scott

Reiste med familie
Likte: Renhold og overnattingsstedets bygg og tilstand
Likte ikke: Personale og service
The housekeeping staff needs work. We called for towels having arrived after 22:00, and no one delivered the towels. I then called the Reception, Housekeeping Guest Services, and the Concierge, and no one answered the telephone. We had to dial the hôte from the outside.
Bodde her 1 natt i mai 2024
Svar fra Mohammed Serhan den 13. mai 2024
Dear Colin, Thank you for your recent review. I am disappointed we did not meet your expectations during your recent stay with us. Rest assured I have raised this with the relevant departments, as we aim to work on the issues you have highlighted. I do hope this has not deterred you from visiting us again as we do hope to welcome you back to Sofitel London Heathrow. Kind regards. Mohammed Serhan Hotel Manager

10/10 – Utmerket

Doug

Bodde her 1 natt i mai 2024
Svar fra Mohammed Serhan den 14. mai 2024
Dear Doug, Thank you for the 5 out of 5 review. We look forward to welcoming you back soon. Kind regards Mohammed Serhan Hotel Manager

10/10 – Utmerket

Colin

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
I was late and the check in was smooth. Excellent room and an easy check out
Bodde her 1 natt i mai 2024
Svar fra Mohammed Serhan den 13. mai 2024
Dear Colin, Thank you for your lovely review, we are pleased you enjoyed your recent stay with us and truly appreciate your continued support and loyalty. We look forward to welcoming you back soon. Kind regards. Mohammed Serhan Hotel Manager

10/10 – Utmerket

Patricia

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Mmm
Bodde her 1 natt i mai 2024
Svar fra Mohammed Serhan den 13. mai 2024
Dear Patricia, Thank you for the 5 out of 5 review. We look forward to welcoming you back soon. Kind regards Mohammed Serhan Hotel Manager

10/10 – Utmerket

Tim

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 1 natt i april 2024
Svar fra Mohammed Serhan den 12. mai 2024
Dear Tim, Thank you for the 5 out of 5 review. We look forward to welcoming you back soon. Kind regards Mohammed Serhan Hotel Manager

10/10 – Utmerket

Rouiza og Canoga Park

Reiste med en gruppe
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Walkable from terminal 5 of Heathrow Airport
Bodde her 1 natt i april 2024
Svar fra Mohammed Serhan den 12. mai 2024
Dear Rouiza, Thank you for the 5 out of 5 review. We look forward to welcoming you back soon. Kind regards Mohammed Serhan Hotel Manager

8/10 – Bra

Mehran

Reiste med partner, Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
I have stayed at the LHR Sofitel many many times. The property is well maintained and the location is ideal for travelling through LHR with one or more night stays. I was somewhat disappointed this visit as I had booked a room with two double beds and instead they gave us a room with one queen bed and one twin roll a bed which had cramped the space in the room to the extent that the comfy chair, ottoman and the coffee table had to be shoved under the work desk. We had to request the removal of the roll a bed which they did. Nevertheless I was disappointed to see Sofitel not giving me the room that I had actually booked.
Bodde her 1 natt i mai 2024
Svar fra Mohammed Serhan den 12. mai 2024
Dear Mehran, Thank you for your recent review, we are pleased you enjoyed your recent stay with us and truly appreciate your comments. I do apologise that other aspects of your stay was not to your expectation, and rest assured we will be looking into your comments and raising with the relevant departments. We look forward to welcoming you back soon. Kind regards. Mohammed Serhan Hotel Manager

10/10 – Utmerket

Derek og Katy

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Extremely good for Trrminal 5 flights
Bodde her 1 natt i mai 2024
Svar fra Mohammed Serhan den 12. mai 2024
Dear Derek, Thank you for the 5 out of 5 review. We look forward to welcoming you back soon. Kind regards Mohammed Serhan Hotel Manager

2/10 – Forferdelig

DAVID

Likte ikke: Renhold, personale og service og overnattingsstedets bygg og tilstand
Staff were indifferent - room was dirty no lights until someone came up to explain how to use them. The elevator was not explained. The staff did not want to listen to my concerns and just blew me off! I would like a refund!!!!!! How do I take care of getting the refund started. In the meantime I will contact the credit card company to dispute the entire charge for this one night stay.
Bodde her 1 natt i mai 2024
Svar fra Mohammed Serhan den 16. mai 2024
Dear DavidThank you for your recent review. It is disappointing to hear of your experience. We will shortly reach out to address your concerns.Kind regards Mohammed Serhan. Hotel Manager

8/10 – Bra

Mark

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 1 natt i mai 2024
Svar fra Mohammed Serhan den 12. mai 2024
Dear Mark, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Kind regards. Mohammed Serhan Hotel Manager

8/10 – Bra

CATHERINE

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 1 natt i mai 2024
Svar fra Mohammed Serhan den 12. mai 2024
Dear Catherine, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Kind regards. Mohammed Serhan Hotel Manager

10/10 – Utmerket

Victoria

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Excellent access for airport
Bodde her 1 natt i mai 2024
Svar fra Mohammed Serhan den 12. mai 2024
Dear Victoria, Thank you for the 5 out of 5 review. We look forward to welcoming you back soon. Kind regards Mohammed Serhan Hotel Manager