Bar (på overnattingsstedet)

Anmeldelser av Radisson Blu Grafton Hotel, London

4 out of 5
Radisson Blu Grafton Hotel, London
130 Tottenham Court Road, London, England

Anmeldelser

8,4

Veldig bra

Rangering på 10 − Utmerket. 495 av totalt 1000 anmeldelser." "
Rangering på 8 − Bra. 284 av totalt 1000 anmeldelser." "
Rangering på 6 − Grei. 123 av totalt 1000 anmeldelser." "
Rangering på 4 − Dårlig. 47 av totalt 1000 anmeldelser." "
Rangering på 2 − Forferdelig. 51 av totalt 1000 anmeldelser." "

8,8/10

Renhold

8,8/10

Personale og service

8,4/10

Fasiliteter

8,2/10

Overnattingsstedets bygg og tilstand

8,2/10

Miljøvennlige løsninger

Anmeldelser

10/10 – Utmerket

Roger

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
God service og sentralt
Bra hotell, ok størrelse på rom og ikke behov for strømadapter👍Hyggelige ansatte
Bodde her 2 netter i februar 2024
Svar fra Guest Relation Team den 5. feb. 2024
Dear Roger,It's heartening to hear that you found our hotel's location to your liking. Situated in the vibrant heart of London’s Fitzrovia, the Radisson Blu Edwardian Grafton Hotel indeed provides easy access to must-see places like Covent Garden, Soho, and Oxford Street, making it an ideal choice for travelers like you.Moreover, we are glad that the room size met your expectations and you appreciated the convenient, adapter-free power supply in our rooms, designed with your comfort and ease in mind.It is also delightful to note that our staff left a positive impression on you. They strive to create a warm and welcoming atmosphere for all our guests, and your kind words will certainly encourage them in their efforts.We hope to have the pleasure of welcoming you back in the future for another enjoyable stay in the heart of London.Warm regards.Guest Relation Team

10/10 – Utmerket

Rune

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 3 netter i oktober 2023
Svar fra Guest Relation Team den 28. okt. 2023
Dear Rune,Thank you for choosing the Radisson Blu Edwardian Grafton hotel for your recent stay in London and for taking the time to leave us a review.We are thrilled to hear you enjoyed your stay with us and we look forward to welcoming you back in the near futureKind RegardsReception Team

8/10 – Bra

Atle

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 2 netter i oktober 2023
Svar fra Edgar den 10. okt. 2023
Dear Atle, Thank you for taking the time to give us your review, we really appreciate it. Looking forward to welcoming you back at the Grafton Hotel in the near future. Warm regards, Edgar F Lobby Manager

10/10 – Utmerket

Gro Helene

Reiste med familie
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Rolig og fint hotell
Bodde i junior suite - super størrelse. God plass og med terrasse. Noe dyrt. Praktisk med kort vei til undergrund.
Bodde her 3 netter i juli 2023
Svar fra Kajla L den 27. juli 2023
Kjære Gro Helene, Tusen takk for dine gode ord om størrelsen på juniorsuiten vår og terrassen. Vi er glade for å høre at du syntes det var praktisk i nærheten av undergrunnen. På Radisson Blu Edwardian Grafton Hotel, London streber vi etter å gi en uforglemmelig opplevelse ved å levere eksepsjonell service som overgår forventningene. Vi har alltid som mål å sørge for at våre gjester har alt de trenger under oppholdet og setter derfor pris på å høre tilbakemeldinger fra dem. Takk igjen for at du tok deg tid til å legge igjen en anmeldelse, og vi håper å ønske deg velkommen tilbake snart!Beste hilsner,Kajla LootReception Manager

10/10 – Utmerket

Magnar

Reiste med en gruppe
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 2 netter i februar 2023
Svar fra Daniel den 15. feb. 2023
Dear Magnar,Thank you for taking the time to give us your feedback, we truly appreciate it.We are very happy to know you enjoyed your time in our 4 star London hotel near Euston Station.We look forward to welcoming you back soon.Warm regardsDaniel MFront Office Manager

10/10 – Utmerket

Margit Irene

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 3 netter i januar 2023
Svar fra Edgar den 31. jan. 2023
[12:24] LEMOS MARTINS, DANIELDear Margit,Thank you for taking the time to give us your feedback, we truly appreciate it.We are so happy to know you enjoyed our 4 star London hotel near Tottenham Court Road so much.We look forward to welcoming you back soon.Warm regards,Daniel MFront Office Manager

4/10 – Dårlig

Verifisert reisende

Likte ikke: Renhold og overnattingsstedets bygg og tilstand
Bodde her 3 netter i januar 2023
Svar fra N den 9. jan. 2023
Dear Guest, Thank you for your feedback. We're glad you enjoyed your stay overall and appreciate any given feedback. Thank you again for choosing us and we hope to see you again soon. Warm regards, Nicholas Head Lobby Host

8/10 – Bra

Ib-Andre

Likte: Renhold, overnattingsstedets bygg og tilstand og romkomfort
Great place to stay, but I think they should be a little better at helping with transport options. They could hardly help us with getting a taxi.
Bodde her 3 netter i desember 2022
Svar fra Daniel M den 29. des. 2022
Dear Andre,Thank you for taking the time to give us your feedback.We are glad you enjoyed your time in our 4 star London hotel.We're sorry to hear that you had difficulty getting a taxi and we'll do our best to improve our transportation options in the future.We do hope we get to welcome you back soon.Warm regards,Daniel MFront Office Manager

8/10 – Bra

Verifisert reisende

Likte: Renhold og personale og service
Utrolig lytt
Det er ekstremt lytt fra rommet, veldig uheldig. Man kan høre andre dusje og det bråker non-stop i korridoren. Så du bør ha et godt sovehjerte. Personalet er en del av et maskineri så du betyr ingenting som gjest, men alt i alt helt ok sted å sove for en natt eller to.
Bodde her 2 netter i november 2022
Svar fra Daniel den 30. nov. 2022
Dear GuestThank you for taking the time to give us your feedback.We are glad to know you enjoyed your time in our 4 star London hotel.We do apologise about the issues you encountered while staying with us. We will pass on your comments to the relevant departments to ensure this does not happen again.We look forward to welcome you back.Warm regardsDaniel MFront Office Manager

2/10 – Forferdelig

Magnar

Bodde her 1 natt i oktober 2022
Svar fra l den 2. nov. 2022
Dear Magnar,Thank you for taking your time in reviewing your recent stay at the Grafton Hotel, on Tottenham Court Road. We appreciate your time and feedback, and we would be delighted to hear more about your concerns.Kind regards,Laura DiasFront Office Manager

8/10 – Bra

Andreas

Bodde her 1 natt i oktober 2022
Svar fra Laura Dias den 12. okt. 2022
Dear Andreas,Thank you for taking your time in leaving us a review about your most recent stay at the Grafton Hotel. We are delighted to learn that you had a spectacular stay with us. I truly hope you'll be able to visit us again on Tottenham Court Road in the near future.Kind regards,Reception Team

8/10 – Bra

Elisabeth

Bodde her 3 netter i september 2022
Svar fra Daniel M den 4. okt. 2022
Dear ElisabethThank you for taking the time to give us your feedback. We are very happy to know you had an enjoyable stay in our 4 star London hotel near Regents Park.We do hope you had a chance to try our Steak & Lobster restaurant, which has the finest steaks and freshest lobsters in London.We look forward to welcome you again soon.Warm regardsDaniel MLobby Manager

8/10 – Bra

Camilla

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 3 netter i august 2022
Svar fra Laura Dias den 27. aug. 2022
Dear Camilla,Thank you for taking your time in reviewing your recent stay at the Radisson Blu Edwardian Grafton Hotel, located by Regents Park. We are pleased to learn that you enjoyed your stay overall, and we look forward to welcoming you back to Tottenham Court Road, in the near future.Kind regards,Laura DiasFront Office Manager

8/10 – Bra

Hilde Granheim

Reiste med familie
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 4 netter i juli 2022
Svar fra Daniel M den 18. juli 2022
Dear Hilde Thank you so much for taking the time to give us your feedback. We are very happy to know you had such an enjoyable stay in our 4 star London hotel near St. Pancras station. We do hope you had a chance to try our Steak & Lobster restaurant which has the finest steaks and freshest lobster in London. We look forward to welcome you back. Warm regards Daniel M Lobby Manager

10/10 – Utmerket

Bjørn

Bodde her 1 natt i mars 2022
Svar fra Anna Mutler den 26. mars 2022
Dear Bjorn, Thank you for taking your time in reviewing your most recent visit at the Radisson Blu Edwardian Grafton Hotel, near Euston Station. We are delighted to learn that you had a great stay overall and we exceeded all your expectations about the hotel. We appreciate your kind words about the service provided and your breakfast experience. We hope to welcome you back again to our London 4 star hotels. Kind regards, Anna Mutler Lobby Manager

8/10 – Bra

Bjørn Roar

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Anbefales
Veldig fint hotell, god service og sentral beliggenhet, men lytt mellom rommene.
Bodde her 2 netter i mars 2022
Svar fra Reception Team den 14. mars 2022
Dear Bjorn, Thank you for leaving us a fantastic review about your recent stay at the Grafton Hotel, located on Tottenham Court Road. We are delighted to learn about your positive feedback about the hotel and our lovely staff. I am so sorry to hear you experienced some noise, form our resident guests. We look forward toward to welcoming you back to London Hotels, in the near future. Kind regards, Reception Team

8/10 – Bra

Odd Magne

Reiste med en gruppe
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 1 natt i februar 2022
Svar fra Laura Dias den 2. mars 2022
Dear Odd Magne, Thank you for leaving a review about your recent stay at the Radisson Blu Edwardian Grafton, located on Tottenham Court Road. We hope you had a lovely time and we look forward to welcoming you back again in the future, to London Hotel. Kind regards, Laura Dias

6/10 – Grei

Inge

Forretningsreisende
Bodde her 2 netter i mars 2020
Svar fra Micael Araujo den 5. mars 2020
Dear Thank you for taking the time to leave us a rating! I hope to welcome you back to the Grafton hotel in the future. Kind regards, Micael Araujo Senior Guest Service Coordinator

10/10 – Utmerket

Fredrik

Forretningsreisende
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 2 netter i februar 2020
Svar fra Micael Araujo den 4. mars 2020
Dear Fredrik, Thank you for taking the time to leave us a rating! It is great to see you have enjoyed your stay with us. I hope to welcome you back to the Grafton hotel in the future. Kind regards, Micael Araujo Guest Relations Executive

10/10 – Utmerket

Gerald

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Great location, so near Tube station. Staff very helpful, great breakfast.
Bodde her 4 netter i mai 2024
Svar fra Reception Team den 28. mai 2024
Dear Gerald,Thank you for taking the time to share your feedback. We are delighted to hear that you enjoyed our convenient location of Radisson Blu Grafton Hotel, near the Tube station and appreciated our helpful staff. It is also wonderful to know that you found our breakfast to be great.Your kind words mean a lot to us, and we will share them with our team. We look forward to welcoming you back for another enjoyable stay in the future.Warm regards,Tzoulian,Night Receptionist,The Radisson Blu Grafton Hotel, London Team.

6/10 – Grei

Lorraine

Likte: Personale og service og fasiliteter
Room not like advertised. I suffer from feeling cold but the room was Very hot and air conditioning was not working well and very noisy. Room was clean but shower had someone's hair in it. Bed comfortable. Area was good central and near amenities and tube. Staff friendly and helpful
Bodde her 2 netter i mai 2024
Svar fra ngp den 27. mai 2024
Dear Lorraine,Thank you for sharing your feedback regarding your recent stay at the Radisson Blu Grafton Hotel.We sincerely apologize for the discomfort you experienced with the air conditioning in your room. We understand how important a comfortable room temperature is, especially for guests sensitive to heat. Please be assured that our maintenance team has been informed and is working to ensure all air conditioning units are functioning properly and quietly.We are also sorry to hear about the oversight in the shower cleanliness. This does not meet our usual high standards, and we have addressed this with our housekeeping team to prevent future occurrences.On a positive note, we are pleased that you found the room clean overall, the bed comfortable, and the location convenient. We are also delighted that our staff made a positive impression with their friendliness and helpfulness.Your feedback is invaluable in helping us improve our services, and we hope to have the opportunity to welcome you back for a more pleasant stay in the future.Warm regards,Nicholas - Supervisor Radisson Blu Grafton Hotel

6/10 – Grei

Gautam

Likte: Renhold og personale og service
Very average
Bodde her 1 natt i mai 2024
Svar fra ngp den 27. mai 2024
Dear Gautam,Thank you for taking the time to share your feedback about your recent stay at the Radisson Blu Grafton Hotel.We regret that your experience was just average and did not meet your expectations. We strive to provide exceptional service and comfort to all our guests, and it's disappointing to hear that we fell short during your visit.Your comments regarding the air conditioning and shower cleanliness have been noted and addressed with our maintenance and housekeeping teams to ensure improvements are made. We are glad to hear that you found the room clean, the bed comfortable, and our location convenient. It is also heartening to know that our staff were friendly and helpful.Your feedback is crucial in helping us enhance our services, and we hope you will consider staying with us again, giving us the chance to provide you with a superior experience.Warm regards,Nicholas - SupervisorRadisson Blu Grafton Hotel

10/10 – Utmerket

Sarah

Likte: Personale og service og overnattingsstedets bygg og tilstand
Bodde her 1 natt i mai 2024
Svar fra Reception Team den 26. mai 2024
Dear Sarah,It is heartening to know that you had a remarkable stay at the Radisson Blu Grafton Hotel, London. Your positive rating is a testament to our commitment to excellence in hospitality. It is our foremost priority to ensure that every guest feels welcomed and enjoys a memorable stay. To receive such a perfect score from you validates our efforts and motivates us to continue striving for the highest standard of service. Please do remember that the Radisson Blu Grafton Hotel is always eager to welcome you back for another delightful experience. We are looking forward to your next visit, hoping to exceed your expectations once again.Warm regards,Tzoulian,Night Receptionist,The Radisson Blu Grafton Hotel, London Team.

8/10 – Bra

Mahipal og Brampton

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Great staff
Bodde her 2 netter i mai 2024
Svar fra Reception Team den 25. mai 2024
Dear Mahipal,We are delighted to hear that you found our staff to be great. Providing excellent service is a top priority for us, and it’s wonderful to know that our team made a positive impression on your stay. Your insights are invaluable as they help us enhance our services and ensure a perfect stay for all our guests. We look forward to welcoming you back soon and exceeding your expectations.Warm regards,Tzoulian,Night Receptionist,The Radisson Blu Grafton Hotel, London Team.

6/10 – Grei

Katie

Reiste med partner
Likte: Renhold, fasiliteter og overnattingsstedets bygg og tilstand
We liked the accessibility and breakfast was good and room comfortable. We had a security issue where the cleaner left our room open. When reported, we were not left with any reassurance or apology which was concerning as safety and security is a basic
Bodde her 2 netter i mai 2024
Svar fra Reception Team den 20. mai 2024
Dear Katie,Thank you for your feedback. We're glad to hear that you liked the accessibility of our location, found the breakfast to your satisfaction, and enjoyed the comfort of your room. However, we are deeply concerned to learn about the security issue you experienced with your room being left open. Please accept our sincerest apologies for this lapse in our service. Your safety and security are of utmost importance to us, and we regret that we did not provide the reassurance and prompt response you deserved in this situation. We are taking this matter very seriously and will be reviewing our security procedures with our housekeeping staff to ensure this does not happen again. We appreciate your bringing this to our attention and assure you that we are committed to improving our standards to prevent future occurrences. Thank you for staying with us at Radisson Blu Grafton Hotel, and we hope to have the opportunity to restore your faith in our services during a future visit.Warm regards,Tzoulian,Night Receptionist,The Radisson Blu Grafton Hotel, London Team.

10/10 – Utmerket

Howard

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Very clean and quiet.
Bodde her 4 netter i mai 2024
Svar fra ngp den 18. mai 2024
Dear Howard,Thank you for your positive feedback! We are delighted to hear that you found our hotel very clean and quiet. Our team works hard to maintain a peaceful and pristine environment for our guests, and it's wonderful to know we met your expectations.We look forward to welcoming you back on your next visit to the Radisson Blu Grafton.Best regards,Nicholas - Supervisor Radisson Blu Grafton Hotel

4/10 – Dårlig

Amandip

Forretningsreisende
Likte: Personale og service
Likte ikke: Fasiliteter og overnattingsstedets bygg og tilstand
Room was ridiculously hot. Air con was on all night and did not cool the room down..bed was uncomfprtable, mattress was springy and pillows were awful, hardly slept
Bodde her 1 natt i mai 2024
Svar fra Reception Team den 11. mai 2024
Dear Amandip,We are really sorry to hear that you had such a tough night. It’s crucial to have a comfortable environment for a good night’s sleep. It is our foremost priority to ensure that every guest feels welcomed and enjoys a memorable stay. Once again, thank you for choosing the Radisson Blu Grafton Hotel for your stay in London. We look forward to welcoming you again and strive to make your next experience with us perfect.Warm regards,Tzoulian,Night Receptionist,The Radisson Blu Grafton Hotel, London Team.

10/10 – Utmerket

Suzanne

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
One of our many stays never been disappointed
Svar fra Bryce Hayter den 5. mai 2024
Dear Suzanne,It's wonderful to hear that you've had multiple enjoyable stays with us at Radisson Blu Grafton Hotel. Your continued patronage is deeply appreciated, and we're thrilled that we've been able to meet your expectations consistently. Our team works tirelessly to ensure our guests have a memorable experience, and your feedback is a testament to their efforts. We look forward to welcoming you back again for another delightful stay. Warm Regards,Bryce HayterReception Team Leader

10/10 – Utmerket

Daniela

Reiste med en gruppe
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Beautiful hotel near the subway. Comfortable beds and big rooms. Good restaurant, above all for meat.
Bodde her 2 netter i april 2024
Svar fra ngp den 30. apr. 2024
Dear Daniela, It sounds like the Radisson Blu Grafton Hotel perfectly fits the bill for your needs! With its convenient location near the subway, spacious rooms, and comfortable beds, it seems like a great choice for travelers looking for both accessibility and comfort. And for those who appreciate a good meal, especially meat lovers, the hotel's restaurant seems to be a standout feature. Thank you for sharing your review!Many Thanks, Nicholas - Supervisor Radisson Blu Grafton Hotel

8/10 – Bra

Gareth

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Clean friendly hotel
Svar fra Barbara F den 24. apr. 2024
Dear Gareth,We're thrilled to hear that you have found our hotel to be clean and friendly. It is our aim to provide a welcoming and comfortable environment for all our guests.Your brief but positive comment is greatly appreciated and we strive to maintain these standards in the future.Kind Regards,Barbara FrigioliniFront of House Manager

10/10 – Utmerket

Scott

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Great hotel, fantastic location and great staff!
Bodde her 4 netter i mars 2024
Svar fra Reception Team den 21. apr. 2024
Dear Scott,Your succinct yet powerful review truly made our day! It is heartening to know that you had a remarkable stay at the Radisson Blu Grafton Hotel, London. Your positive rating is a testament to our commitment to excellence in hospitality. It is our foremost priority to ensure that every guest feels welcomed and enjoys a memorable stay. To receive such a perfect score from you validates our efforts and motivates us to continue striving for the highest standard of service. Please do remember that the Radisson Blu Grafton Hotel is always eager to welcome you back for another delightful experience. We are looking forward to your next visit, hoping to exceed your expectations once again.Warm regards,Tzoulian,Night Receptionist,The Radisson Blu Grafton Hotel, London Team.

8/10 – Bra

Wan Ming

Bodde her 3 netter i mars 2024
Svar fra Kajla L den 21. apr. 2024
Dear Wan,It's a pleasure to learn that your overall experience at Radisson Blu Edwardian Grafton Hotel was good. We strive to create unique and memorable experiences for all our guests, so it's heartening to hear that you had a positive stay with us. Should you choose to visit us again, we look forward to giving you the same level of service that you've come to associate with our brand. Warm Regards,Kajla LootReception Manager

4/10 – Dårlig

FELIPE

Likte ikke: Overnattingsstedets bygg og tilstand
Instalaciones antiguas. Las ventanas de madera sin aislamiento y además estropeadas. El inodoro atascado. En alimentación muy pocas opciones de gluten
Bodde her 2 netter i april 2024
Svar fra ngp den 18. apr. 2024
Querido Felipe, Lamentamos mucho escuchar sobre tu experiencia con nuestras instalaciones. Nos tomamos muy en serio el confort y la comodidad de nuestros clientes, y es decepcionante saber que nuestras ventanas y sistema de fontanería no cumplieron con tus expectativas. Estamos trabajando activamente para mejorar nuestras instalaciones y garantizar que proporcionemos un ambiente acogedor y funcional para todos nuestros huéspedes.En cuanto a las opciones de alimentación, entendemos lo importante que es ofrecer variedad y opciones para satisfacer las necesidades dietéticas de todos nuestros clientes. Apreciamos tus comentarios y estamos evaluando cómo podemos mejorar nuestra oferta para incluir más opciones libres de gluten.Gracias por tomarte el tiempo para compartir tus preocupaciones. Nos comprometemos a hacer todo lo posible para abordar estos problemas y brindarte una experiencia más satisfactoria en el futuro. Si hay algo más en lo que podamos ayudarte, no dudes en hacérnoslo saber.Muchas Gracias, Nicolas - Supervisor Radisson Blu Grafton

10/10 – Utmerket

José

Reiste med en gruppe
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
It was really nice
Bodde her 4 netter i april 2024
Svar fra Reception Team den 16. apr. 2024
Dear Jose,Your succinct yet powerful review truly made our day! It is heartening to know that you had a remarkable stay at the Radisson Blu Grafton Hotel, London. Your positive rating is a testament to our commitment to excellence in hospitality. It is our foremost priority to ensure that every guest feels welcomed and enjoys a memorable stay. To receive such a perfect score from you validates our efforts and motivates us to continue striving for the highest standard of service. Please do remember that the Radisson Blu Grafton Hotel is always eager to welcome you back for another delightful experience. We are looking forward to your next visit, hoping to exceed your expectations once again.Warm regards,Tzoulian,Night Receptionist,The Radisson Blu Grafton Hotel, London Team.

10/10 – Utmerket

??

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
nice
Bodde her 1 natt i februar 2024
Svar fra ngp den 15. apr. 2024
Dear Guest, Thank you for choosing Radisson Blu Edwardian Grafton Hotel for your recent stay and for taking the time to leave us a review.We are thrilled to hear that you enjoyed your time with us and that you found our hotel to be great and nice. Providing exceptional experiences for our guests is our utmost priority, and we are delighted that we met your expectations.Your positive feedback is truly appreciated, and we hope to have the pleasure of welcoming you back for another wonderful stay in the future.Warm regards,Nicholas - Supervisor Radisson Blu Grafton

6/10 – Grei

Paul

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 2 netter i februar 2024
Svar fra Reception Team den 12. apr. 2024
Dear Paul,Your feedback is of utmost importance to us. We have taken note of your rating, and we understand that, based on your experience, there is room for improvement. At Radisson Blu Grafton, we are committed to delivering the highest levels of service and creating memorable experiences for our guests. It appears from your rating that we did not meet those expectations during your recent stay. We deeply regret any inconvenience you may have experienced and would greatly appreciate the opportunity to make amends. We hope this one-time experience will not deter you from choosing Radisson Blu Grafton Hotel for your future visits to London. We look forward to the opportunity of serving you again, with the aim of providing a superior experience that reflects our commitment to satisfaction and quality.Warm regards,Tzoulian,Night Receptionist,The Radisson Blu Grafton Hotel, London Team.

10/10 – Utmerket

Vicente

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Muy comoda y apropiada
Bodde her 3 netter i april 2024
Svar fra Reception Team den 11. apr. 2024
Dear Vicente,We are delighted to hear that you had a wonderful stay at the Radisson Blu Grafton Hotel, London. Comfort is a key when it comes to accommodations, especially during a trip. We are thrilled to see that you found the perfect balance of comfort and convenience at the Radisson Blu Grafton Hotel. We look forward to the opportunity of serving you again in the future, and we hope that your next visit will be as pleasant as the previous one.Warm regards,Tzoulian,Night Receptionist,The Radisson Blu Grafton Hotel, London Team

6/10 – Grei

Gillian

Bodde her 2 netter i april 2024
Svar fra Edgar den 28. apr. 2024
Dear Gillian, Your recent visit at Radisson Blu Grafton Hotel did not meet your expectations, and for that, I extend my sincerest apologies. We always aim to provide our guests with the best possible service and it seems we fell short during your stay. Your feedback is important to us and we will take it on board as we continually strive to improve our hospitality. We hope to have another opportunity to serve you better in the future.Kind Regards,Barbara FrigioliniFront of House Manager

10/10 – Utmerket

Alyssa

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Wonderful hotel stay and helpful staff. Will visit again and recommend family and friends.
Bodde her 3 netter i mars 2024
Svar fra Edgar den 2. apr. 2024
Dear Alyssa, Thank you for your wonderful review, we really appreciate it. Looking forward to welcoming you back at the Radisson Blu Grafton Hotel. Warm regards, Edgar F Reception Manager

8/10 – Bra

Wafaa og London

Likte: Renhold, fasiliteter og overnattingsstedets bygg og tilstand
Bodde her 9 netter i mars 2024
Svar fra Reception Team den 21. apr. 2024
Dear Wafaa,Your rating truly caught our attention. It is delightful to see your positive evaluation of the Radisson Blu Grafton Hotel. Every day, our dedicated team of professionals works tirelessly to ensure each guest has a wonderful experience. Your score its signals to us that we are succeeding in providing an enjoyable stay, which is the core of our hotel's philosophy. However, the pursuit of perfection is a continuous journey. We acknowledge that there may be areas where we can further improve to make your next stay even better. Your feedback plays a crucial role in this process. Once again, thank you for choosing the Radisson Blu Grafton Hotel for your stay in London. We look forward to welcoming you again and strive to make your next experience with us perfect.Warm regards,Tzoulian,Night Receptionist,The Radisson Blu Grafton Hotel, London Team.

10/10 – Utmerket

Catherine

Reiste med en gruppe
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Gorgeous smell as you walked in, 1 minute walk from Warren street tube station
Bodde her 1 natt i mars 2024
Svar fra ngp den 29. mars 2024
Dear Catherine,We are delighted to hear you appreciated the aromatic ambiance of our hotel and found our proximity to Warren street tube station to be convenient. Indeed, our location in London’s Fitzrovia is one of our prime features, and it’s always gratifying when guests find this aspect beneficial.Our location not only provides easy access to public transport but also allows our guests to enjoy the many attractions that London has to offer. We are a mere stone's throw away from the West End's vibrant theatre district, which includes renowned establishments like the Dominion Theatre, the Shaftesbury Theatre and Soho Place. Moreover, we are situated within walking distance of Covent Garden, Soho, Oxford Street and key London attractions such as Regent’s Park and the British Museum, all less than a 10-minute walk away.Furthermore, our hotel is well-connected to other parts of London, with Euston, St Pancras, and Tottenham Court Road stations only moments away. This indeed makes us an ideal choice for guests seeking both comfort and convenience.We hope to have the pleasure of welcoming you back on your next visit to London. Warm regards.Nicholas-Supervisor

10/10 – Utmerket

Nick

Bodde her 3 netter i mars 2024
Svar fra Reception Team den 16. apr. 2024
Dear Nick,Your succinct yet powerful review truly made our day! It is heartening to know that you had a remarkable stay at the Radisson Blu Grafton Hotel, London. Your positive rating is a testament to our commitment to excellence in hospitality. It is our foremost priority to ensure that every guest feels welcomed and enjoys a memorable stay. To receive such a perfect score from you validates our efforts and motivates us to continue striving for the highest standard of service. Please do remember that the Radisson Blu Grafton Hotel is always eager to welcome you back for another delightful experience. We are looking forward to your next visit, hoping to exceed your expectations once again.Warm regards,Tzoulian,Night Receptionist,The Radisson Blu Grafton Hotel, London Team.

10/10 – Utmerket

Damorie

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
The staff here are always extremely helpful and they assisted me when I was having an issue with a room and they quickly gave me another one.
Bodde her 1 natt i mars 2024
Svar fra Bryce Hayter den 25. mars 2024
Dear Damorie,Your kind words about our dedicated team at Radisson Blu Edwardian Grafton Hotel, London, have genuinely warmed our hearts. We strive to maintain an environment where each guest feels supported and well cared for. Hearing that our staff were able to promptly address your room issue significantly encourages us in our daily efforts.Our team members continually aim to deliver the high standards of service our guests deserve. Your positive experience, thus, directly reflects our consistent endeavours to provide a seamless stay for all our patrons. Rest assured, your commendations will be shared with the team, as it serves as a great motivator.Lastly, we are thrilled that we were able to turn a potential inconvenience into a positive experience for you. We look forward to welcoming you back on your next visit to London, and assure you of our best services at all times.Warm regards,Bryce HayterTeam Leader

10/10 – Utmerket

Ian

Reiste med partner, Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Clean, comfortable and very accessible. A great location and the hotel is smart, modern and has all the amenities anyone could want for a great weekend break.
Bodde her 1 natt i mars 2024
Svar fra Reception Team den 26. mars 2024
Dear Ian,We are delighted to hear that you had a wonderful stay at the Radisson Blu Edwardian Grafton Hotel, London. It pleases us greatly to learn that you found our hotel clean, comfortable, and accessible. Indeed, we continuously strive to offer our guests the highest level of comfort and convenience.You've highlighted our location, which is something we're proud of. Nestled in the heart of London's Fitzrovia, our hotel provides easy access to notable attractions like Covent Garden, Soho, and Oxford Street. We believe that our prime location enhances the overall experience of our guests, making their stay not just comfortable but also enjoyable.Moreover, we're delighted to hear that our modern facilities met your expectations. We have designed our rooms to be spacious and accommodating, catering to a variety of needs, whether it be a solo traveller or a family of four. We agree that these features contribute to an ideal weekend break.Thank you for acknowledging our efforts to provide an exceptional experience. We look forward to welcoming you back for another memorable stay.Warm regards,Tzoulian,Night Receptionist.

6/10 – Grei

Michal

Likte: Renhold og personale og service
I normally enjoy staying at this hotel but this time was offered a double room that simply shouldn’t be a double room. None of the doors fully opened, the bed was too close to the door (my head was max 1 meter away from the corridor) and there wasn’t enough space around the bed to place the luggage holder and still walk! The carpet was also extremely tired and old with a lot of loose fluff that just ended up having a permanent dirty look. Avoid 341!
Bodde her 1 natt i mars 2024
Svar fra ngp den 21. mars 2024
Dear Michal,Your feedback regarding your recent stay at our Radisson Blu Edwardian Grafton Hotel is greatly valued, and we sincerely regret that your experience did not meet your usual expectations. It's disheartening to learn about the issues you encountered with your allocated room. Our intentions are to provide a comfortable and spacious space for our guests to relax and unwind. We are sorry to hear that the room you were assigned did not meet this standard. The issue regarding the carpet's condition is also something we take note of. A well-maintained and clean environment is a fundamental part of our hospitality and it appears we fell short in this instance. While we can't change the past, we certainly hope to have the opportunity to serve you better in the future. We want your experiences at our hotel to be nothing short of excellent in all aspects. Thank you once again for bringing these issues to our attention. Your insights help us strive for constant improvement in the services we offer to our valued guests like yourself.Warm regards.Nicholas - Supervisor

6/10 – Grei

David

Reiste med partner, Forretningsreisende
Likte: Renhold og personale og service
Property was nice but we were given a room above the loading bay!
Bodde her 1 natt i mars 2024
Svar fra Reception Team den 21. mars 2024
Dear David,Your comments regarding your recent stay at the Radisson Blu Edwardian Grafton Hotel, London are most appreciated. We are pleased to hear that you found our property to be nice, as we strive to maintain a high standard of elegance and comfort for all our guests.We regret to learn about the inconvenience you experienced due to the location of your room. Your experience is not indicative of the service we aim to provide, as we always aspire to ensure all our guests have the most peaceful and enjoyable stay possible. Noted your feedback about the room assignment, it will be shared with the team for attention.Remember that our team is always at your disposal to assist with any requests or concerns you may have during your stay. Please do not hesitate to let us know if you have any specific preferences or requests for future stays, such as a quiet room or a specific floor, and we will do our utmost to accommodate them.We hope you will give us another opportunity to welcome you back and provide you with an improved experience at the Radisson Blu Edwardian Grafton Hotel, London. Your satisfaction is our utmost priority.Warm regards.Tzoulian,Night Receptionist.

6/10 – Grei

Mario

Forretningsreisende
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Loved everything about this hotel, the atmosphere, the staff. Maybe its just me but the mattress in my room was very stiff
Svar fra ngp den 20. mars 2024
Dear Mario,Your warm words about your experience at the Radisson Blu Edwardian Grafton Hotel truly brighten our day. It is pleasing to hear that you enjoyed the ambiance and our devoted team. We strive to make every guest's stay a delightful one, and your positive feedback is a testament to our continuous efforts.Regarding your observation about the mattress, we understand that comfort preferences can vary greatly among guests. We are sorry to hear that you found it to be stiffer than your liking. We appreciate your feedback as it helps us recognize areas where we can improve to better meet the expectations of our guests.Again, we appreciate you taking the time to share your experience, and we look forward to welcoming you back on your next visit to London.Warm regards.Nicholas - Supervisor

8/10 – Bra

Wafaa og London

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Bodde her 14 netter i mars 2024
Svar fra Reception Team den 12. apr. 2024
Dear Wafaa,It's wonderful to see the four-star rating you've bestowed upon our hotel. As a part of the team at Radisson Blu Grafton Hotel, London, it's always heartening to see that our efforts to provide a top-notch experience are being recognized and appreciated. Your rating suggests that you had a largely satisfying stay with us, and that is indeed our aim - to ensure each of our guests enjoys a memorable experience. We take pride in our commitment to providing quality service and hospitality, and it's rewarding to see that reflected in your review. However, we also notice there's a room for improvement to make your experience a perfect one.We look forward to welcoming you again and strive to make your next experience with us perfect.Warm regards,Tzoulian,Night Receptionist,The Radisson Blu Grafton Hotel, London Team.

6/10 – Grei

seiichiro

Likte ikke: Fasiliteter
湯船が欲しい
Bodde her 6 netter i mars 2024
Svar fra ngp den 20. mars 2024
Dear Seiichiro,We are thrilled to hear that you appreciated the room and the location of our hotel. It is always a pleasure to know that guests find our accommodations comfortable and our location convenient.Our hotel's location in the heart of London's Fitzrovia is indeed one of our key strengths. Being within walking distance of Covent Garden, Soho, and Oxford Street, we are delighted that you found it beneficial. It's superb to know that our proximity to key London attractions such as Regent's Park and the British Museum, which are less than 10 minutes’ walk away, added value to your stay.Furthermore, our close proximity to the West End's many theatres, like the Dominion Theatre, the Shaftesbury Theatre, and Soho Place, is something that our guests often appreciate. We trust that this added an extra layer of entertainment and convenience to your time with us.It is our aim to provide an experience that combines comfort, convenience, and a prime location to explore all that London has to offer. We look forward to welcoming you back to Radisson Blu Edwardian Grafton Hotel, London, in the future.Warm regards.Nicholas - Supervisor

10/10 – Utmerket

Fiona

Bodde her 1 natt i mars 2024
Svar fra Reception Team den 10. apr. 2024
Dear Fiona,Thank you for taking the time to share your feedback about your stay. We are glad to hear that you enjoyed your stay with us, and we look forward to welcoming you back in the near future.Warm regards,Tzoulian,Night Receptionist,The Radisson Blu Grafton Hotel, London Team.