Dear Trine-Marie, Thank you for such a delightful review! I'm thrilled to hear that you and your girlfriend had a wonderful long weekend at our hotel. It's great that you found the hotel cozy, with a perfect blend of modernity and traditional charm. I'm pleased to know that the staff, from reception to housekeeping, contributed to making your stay pleasant. The cleanliness, good breakfast, and the convenient yet peaceful location are also highlights.Your recommendation means a lot to us, and we appreciate your kind words. If there's anything specific you enjoyed or any suggestions you have for us to maintain this level of excellence, we'd love to hear more.Thank you for choosing our hotel, and we look forward to welcoming you back for another enjoyable stay in the future.Warm regards,

Dear Arbinder, It sounds like you had an excellent time! Being close to public transportation and within walking distance to iconic landmarks is a real plus. Plus, a direct train to Stansted Airport is super convenient. If your travels bring you back, we'd love to welcome you again. Safe and happy travels!Kind Regards

Dear Peter,Thank you for your lovely review! I am glad to see that we made your stay enjoyable. I do hope you will book with us in the future; we look forward to welcoming you again!

Dear Rune, Thank you for your feedback! I do hope that you will be coming back to stay with us in the not-too-distant future and that I will have the pleasure of personally welcoming you back and overlooking your entire stay for another experience.Kind Regards,

Dear Mathias, Please accept my sincere apologies for your stay being less than perfect. I would love to ensure you that we are currently starting a soft refurbishment of our corridors and bedrooms, so it would be a pleasure welcoming you back and make your stay memorable.Kind Regards

Dear Joakim, Thank you for your feedback. I do hope that you would be coming back to stay with us in the not too distant too distant future and I would have the pleasure of personally welcoming you back and overlook your entire stay for another better experience. Kind Regards

Dear Saman, Thank you for your feedback. I do hope that you would be coming back to stay with us in the not too distant too distant future and I would have the pleasure of personally welcoming you back and overlook your entire stay for another better experience. Kind Regards

Dear Anders, Thank you for sharing your valuable rating of this forum. We hope to have the pleasure to see you soon on your next stay at the Montcalm at the brewery. Kind regards Valent Fernandes

Dear Michael, Thank you for taking the time to share your feedback. We are pleased to hear that you found our hotel very clean, as we take great pride in maintaining a high standard of cleanliness for our guests.However, we sincerely apologize for the inconvenience caused by missing your early morning call. We understand how important this service is, especially when you have timely commitments, and we regret that we let you down in this regard.Your feedback has been shared with our front desk team to ensure that such oversights do not happen in the future. We are committed to improving our services and ensuring that our guests' needs are always met promptly and efficiently.As a gesture of goodwill, we would like to offer you a complimentary upgrade on your next stay with us. We hope to have the opportunity to welcome you back and provide you with a more seamless and enjoyable experience.Warm regards,

Dear Helene, Thank you for sharing your honest feedback about your recent stay with us. We appreciate your candidness as it helps us to continually improve our services and facilities.We are sorry to hear that you felt our décor, facilities, and amenities did not meet the expectations of a 5-star hotel. Your comments are very important to us, and we will be reviewing them closely with our management team to identify areas where we can enhance the guest experience and better align with the high standards we strive to uphold.Managing our guests' expectations is crucial, and we apologize if our current star rating led to any disappointment. Your insights will be instrumental in our ongoing efforts to ensure our ratings accurately reflect the quality and service we provide.We hope you will consider giving us another opportunity to serve you in the future.Thank you once again for your valuable feedback.Warm regards,

Dear Iris, Thank you very much for your kind words! Providing excellent service is our top priority, and we're thrilled to hear that we were able to meet your expectations. Your satisfaction is incredibly important to us, and we're grateful for the opportunity to have served you. If there's anything else we can do to make your experience even better, please don't hesitate to let us know. We look forward to welcoming you back again soon!Kind Regards

Dear Johnatham,Thank you for your valuable feedback.I am pleased to see that you had a wonderful stay and experience with us.We look forward to welcoming you back soon.

Dear HUW,Thank you ever so much for taking the time to share your experience with us! We're delighted to hear that you found your stay with us to be a pleasant one. It's wonderful to know that you appreciated our efficient check-in process and enjoyed the clean, spacious, and functional room, along with the luxurious bathroom featuring a large walk-in shower.We understand your preference for real coffee, and we'll certainly take your feedback into consideration as we continuously strive to improve our amenities for our guests. We're thrilled that you were able to find some delicious coffee nearby to satisfy your cravings.Kind regards,Alock ShajiFront office team

Dear John,We're absolutely thrilled to receive such glowing feedback from you! Offering great value and an unbeatable location within this vibrant city is something we take great pride in. While we may be characterized as "no frills," our commitment to providing exceptional service and comfort is unwavering.It brings us immense joy to hear that you found our rooms to be perfect for your short stay. We strive to create an environment where guests can relax in peace and enjoy spotless accommodations, ensuring that every aspect of your stay exceeds expectations. A good night's sleep is paramount, and we're delighted that you found our beds to be exceptionally comfortable.Your kind words truly mean the world to us, and we're honored to have had the opportunity to host you. We eagerly await the chance to welcome you back for another memorable experience the next time you find yourself in our amazing city!Warm regards,Alock ShajiFront office team

Dear Iris,Thank you for your feedback.

Dear David,Thank you for scoring us.

Dear John,We appreciate you taking the time to rate your stay with us. We hope your visit was enjoyable. We are aware of an anomaly in your valuable rating, nevertheless. We would be happy to hear from you again if you have any further suggestions to ensure that your stay with us is absolutely satisfactory.Once again, thank you for your time. Please give us another chance to make it even more special. Kind regards,Alock ShajiFront office team

Dear Helen, We want to extend our heartfelt gratitude to you for choosing to stay with us. It was truly a pleasure to have you as our guest, and we genuinely appreciate the trust you placed in us for your accommodation needs. Your decision to stay with us means a great deal, and we are concerned about the two ratings you mentioned. Your feedback is invaluable to us, and we would love to hear more details about your experience so that we can improve our services and ensure that every stay is exceptional.Best regards, Daniela Guest experience team

Dear Ms Nichola,Thank you for choosing to stay with us .We regret to learn that your recent experience with us was marred by noise disturbances in your room.Please accept our sincerest apologies for any inconvenience this may have caused to you.We value your feedback as it helps us improve our services and enhance the experiences for future stays and hope to have the opportunity to welcome you back for much-improved experience in the future.Warm regardsRamona M.Reception supervisor.

Dear Richard, We sincerely apologize for the inconvenience caused by the noise during your stay. Providing a peaceful and comfortable environment for our guests is of utmost importance to us, and we regret that we fell short in this regard. Please know that we take your feedback seriously and will take steps to address the noise issue to ensure that future guests have a more enjoyable experience. If there's anything else we can do to make it up to you or if you have any further concerns, please don't hesitate to reach out to us directly. We hope to have the opportunity to welcome you back for a much-improved stay in the future.

Dear Florina, Thank you so much for taking the time to share your positive experience! We are thrilled to hear that you enjoyed your stay with us. Providing exceptional service and a comfortable environment for our guests is our top priority, and we're delighted that we met your expectations. Your kind words mean a lot to us and serve as motivation for our team to continue delivering outstanding hospitality. We look forward to welcoming you back for another wonderful stay in the future. If there's anything else we can do to make your next visit even more enjoyable, please don't hesitate to let us know. Thank you again for choosing our hotel!Best regards, Daniela Guest experience team

Dear Scott,Thank you so much for your kind words .We are thrilled to hear that you enjoyed your experience with us .It was our pleasure to make your stay memorable, and we do apologise that the named issues disrupted your stay from being a fantastic experience.We look forward providing you with an exceptional experience on your next visit.Warm regardsRamona M.Front of House.

Dear Lisa,Thank you for taking the time to share your positive feedback .We are delighted that you enjoyed our services. Your satisfaction is our top priority and we look forward to providing you with another exceptional experience.Warm regardsRamona M.Front of House

Dear Mr Rutt,Good morning.I am sorry to hear that you found the staff's attitude rude. Your feedback it is valuable ,and I will make sure to address this issue with the team to ensure better service in the future. Thank you for bringing it to our attention and we hope to have the opportunity to welcome you back and exceed your expectations in the future. Warm regards

Dear Lynn,Thank you for your valuable feedback.I am pleased to see that the staff were friendly and attentive.We look forward to welcoming you back soon!

Dear Dee, On behalf of our entire team, I want to extend our sincere gratitude to you for choosing to stay with us. It was our pleasure to have you as our guest, and we truly appreciate your decision to trust us with your accommodation needs.Best regards, Daniela

Dear Katie,Thank you for your score!

Dear Tim,Thank you for taking the time to provide feedback regarding your recent experience.We appreciate your input ,and we take all reviews seriously ,whether positive or negative .Your feedback helps us strive for excellence ,and we value the opportunity to make improvements.Warm regardsRamona M.Front of House .

Dear Pauline,Thank you for your valuable feedback.

Dear Nicola,Thank you so much for your wonderful feedback!I will be sure to pass your feedback to the entire team.We look forward to welcoming you back.

Dear Mark,Thank you for your feedback.I do apologise that your stay was less than perfect.Please do contact me directly as I would love the chance to discuss your feedback.

Dear Stewart,Thank you for your feedback!

Dear Stephen, Thank you for taking the time to share your positive feedback about your recent stay at our hotel. We are thrilled to hear that you found our hotel great with well-appointed rooms and friendly, helpful staff. Your recommendation is much appreciated.We are delighted that you had a wonderful experience, and we look forward to welcoming you back for another stay in the future. If there's anything specific you would like to share or if you have any preferences for your next visit, please feel free to let us know.Thank you again for choosing our hotel, and we hope to provide you with another excellent stay in the future.Best regards,

Dear Chris,Thank you for your amazing feedback!

Dear Philip, Thank you for taking the time to share your feedback about your recent stay at our hotel. We're sorry to hear that your experience did not meet your expectations, and we appreciate your honest rating.We would like to learn more about the aspects of your stay that fell short so that we can address them and make improvements. If you could provide more details about the specific issues or concerns you encountered, it would be very helpful for us in ensuring a better experience for our guests in the future.Your feedback is important to us, and we want to make sure we address any areas that need attention. Please feel free to share more information or reach out to us directly.We value your input and hope to have the opportunity to welcome you back and provide a more positive experience in the future.Thank you for choosing our hotel.Best regards,

Dear Hady, Thank you for taking the time to share your positive experience with us! We're delighted to hear that Juliana at the checkout desk provided professional, kind, and helpful service during your stay. Our team strives to create a welcoming and accommodating environment for all our guests.It's also great to know that you found the hotel to be very spacious compared to surrounding hotels. Your feedback is appreciated, and we hope to continue providing you with excellent service in the future.If there's anything else you'd like to share or if you have any specific recommendations, please feel free to let us know. We value your feedback and look forward to welcoming you back for another positive experience.Thank you for choosing us!Sincerely,

Dear Ashley, Thank you for taking the time to share your feedback about your recent stay with us. We appreciate your detailed review and are pleased to hear that you found our staff to be great, with quick and attentive service.We apologize for any inconvenience you experienced with the sockets upon arrival, but we're glad to hear that the issue was promptly addressed during your stay. Your comments about the hotel needing attention in some areas are duly noted, and we will use your feedback to improve and enhance our facilities.It's wonderful to know that you found the hotel generally clean, the staff friendly, and the building appealing. We're also delighted that you enjoyed a comfortable bed and that your room provided essential amenities.If there's anything specific about your stay that stood out or if there's anything else you'd like to share, please feel free to let us know. We value your feedback and hope to have the opportunity to welcome you back for another positive experience.Thank you for choosing us!Sincerely,

Dear Sean, Thank you for giving us a perfect rating! We're thrilled to hear that you had a fantastic experience during your stay. Our team strives to provide excellent service, and your positive feedback is truly appreciated.If there's anything specific about your stay that stood out or if there's anything else you'd like to share, please feel free to let us know. We value your feedback and look forward to the opportunity to welcome you back for another wonderful stay.Thank you for choosing us!Sincerely,

Dear Tony,Thank you for sharing your feedback about your recent stay with us, and we sincerely apologize for the shortcomings you experienced. Your comments are important, and we appreciate you bringing them to our attention.We apologize for the oversight in not offering information about breakfast or the hotel facilities during check-in. We will review our procedures to ensure that all necessary information is provided to guests upon arrival.The discovery of a used contact lens in your bed is certainly not the standard we aim to uphold, and we apologize for any discomfort this may have caused. Our housekeeping team will be alerted to this issue to prevent such incidents in the future.On a positive note, we're glad to hear that you found the bathroom to be nice. However, we understand that overall, your experience fell short of expectations, and we apologize for any inconvenience caused.If there are specific details or if there's anything else you'd like to share about your experience, please feel free to contact us directly. We appreciate your understanding and hope to have the opportunity to make amends and provide you with a more positive experience in the future.Thank you for bringing your concerns to our attention.Sincerely,

Dear Suran, Thank you for giving us a perfect rating! We're thrilled to hear that you had a fantastic experience during your stay. Our team strives to provide excellent service, and your positive feedback is truly appreciated.If there's anything specific about your stay that stood out or if there's anything else you'd like to share, please feel free to let us know. We value your feedback and look forward to the opportunity to welcome you back for another wonderful stay.Thank you for choosing us!Sincerely,

I'm delighted to hear that everything was great during your stay! Your positive feedback is appreciated.Thank you for sharing your positive experience, and we look forward to hosting you again in the future!

Thank you for your valuable feedback.I am very pleased to see that you had a wonderful experience whilst staying with us!We look forward to welcoming you back.Best wishes

Dear Elad, Thank you for taking the time to rate your recent stay with us. We appreciate your feedback and are pleased to see that you had a positive experience overall.If there's anything specific you'd like to share about your stay or if there are areas where we can further improve, please feel free to let us know. Your feedback is valuable to us as we continuously strive to enhance the guest experience.We hope to have the opportunity to welcome you back for an even better experience in the future.Thank you for choosing us!Sincerely,