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Anmeldelser av Mercure London Heathrow Hotel

4 out of 5
Mercure London Heathrow Hotel
Shepiston Lane, Hayes, England

Anmeldelser

6,8
Rangering på 10 − Utmerket. 259 av totalt 1000 anmeldelser." "
Rangering på 8 − Bra. 290 av totalt 1000 anmeldelser." "
Rangering på 6 − Grei. 172 av totalt 1000 anmeldelser." "
Rangering på 4 − Dårlig. 128 av totalt 1000 anmeldelser." "
Rangering på 2 − Forferdelig. 151 av totalt 1000 anmeldelser." "

7,4/10

Renhold

7,6/10

Personale og service

7,0/10

Fasiliteter

6,8/10

Overnattingsstedets bygg og tilstand

6,8/10

Miljøvennlige løsninger

Anmeldelser

10/10 – Utmerket

Tor

Bodde her 1 natt i november 2023

2/10 – Forferdelig

Noreen

Reiste med familie
Likte ikke: Renhold, overnattingsstedets bygg og tilstand og romkomfort
Misfornøyd!
Innsjekk og utsjekk var knirkefritt. Hotellet har en spesiell lukt. Det lukter ikke bra. Bestilte to rom. På det ene rommet var det hår på sengen. Rom nummer to ble det oppdaget dø kakerlakk. Teppet i rommene er skitne, rommene er ikke lydisolert. Det ene rommet var ikke mulig å låse. Gulvet på badet hadde flekker. Laken og pledd var ikke 100% rene. Betalte ekstra for frokost og den var forferdelig. Ikke mange valg å velge mellom. Dette er ikke 4-stjerner hotell! Unngå denne for å få en god opplevelse.
Bodde her 6 netter i mai 2023
Svar fra fom den 30. mai 2023
Apologies for inconvenience caused during your stay . Look forward to welcome you backMany Thanks

6/10 – Grei

mohamed

Reiste med familie
Likte: Renhold
Bodde her 4 netter i oktober 2019
Svar fra swap den 10. okt. 2019
Dear Mohamed, We very much appreciate your comments regarding your stay at the Mercure London Heathrow Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Your’s Sincerely, Pankaj Walia.

2/10 – Forferdelig

Amy Marie

About 50 of us, including my 3 year old, slept in the lobby and the restaurant after a major overbooking error. The staff on duty did the best they could- and it wasn't their fault- but a night sleeping with strangers before a transatlantic flight was a terrible start to my holiday.
Bodde her 1 natt i mai 2024

6/10 – Grei

Zach

Reiste med partner
Likte: Renhold og personale og service
Likte ikke: Overnattingsstedets bygg og tilstand
Dated and not soundproof
Bodde her 1 natt i mai 2024

10/10 – Utmerket

Mr Rashad

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Cleaneness & nice breakfast excellent customer service polite staff. Thank you
Bodde her 1 natt i mai 2024

4/10 – Dårlig

Miss T

The rooms smell of damp, they are very narrow corridors, the rooms are crammed , the shower leaked all over the floor, no remote for TV when I arrived. Took over an hour to resolve. The food menu very limited and not healthy options. Staff tried their best in very tired conditions. Will not stay here again
Bodde her 1 natt i mai 2024

10/10 – Utmerket

Neel og Rochester

Likte ikke: Personale og service
Bodde her 1 natt i mai 2024

10/10 – Utmerket

Robin singh

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
nice experience
Bodde her 3 netter i mai 2024

8/10 – Bra

Lauren

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Hotel it’s self is lovely and quite. Room was a little too hot but my fault I put the heating on when I arrived as it was cold
Bodde her 1 natt i mai 2024

2/10 – Forferdelig

Ravinder

Likte ikke: Renhold og overnattingsstedets bygg og tilstand
Blood on the bedsheet
Bodde her 1 natt i mai 2024

2/10 – Forferdelig

John

Forretningsreisende
Room not clean and flies along window ledge, also noise was horrible so left a day early, limited food options so not great
Bodde her 3 netter i mai 2024

10/10 – Utmerket

Salar

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Staff are very friendly and helpful
Bodde her 1 natt i mai 2024

6/10 – Grei

Rakesh

Reiste med familie og små barn
Likte: Personale og service og fasiliteter
Badkamer lekte water.
Bodde her 3 netter i mai 2024

8/10 – Bra

Narelle

Reiste med partner
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
The room is compact yet functional with room for a seating area. Bathroom was very small, but manageable for two night stay. Train station 20 min walk away. Breakfast was nice. Lady at check in counter when we arrived was very helpful despite being hectic with groups checking out. They were able to accommodate our early check in request which was much appreciated after an overnight long haul flight left us feeling exhausted and needing a shower.
Bodde her 2 netter i mai 2024

8/10 – Bra

SHERMAN

Likte: Renhold, fasiliteter og overnattingsstedets bygg og tilstand
Needs better maps for buses andtrains
Bodde her 2 netter i mai 2024

8/10 – Bra

Geoffrey

Likte: Renhold og personale og service
Likte ikke: Overnattingsstedets bygg og tilstand
Compact bathroom, everything worked but needed maintenance.
Bodde her 1 natt i mai 2024

10/10 – Utmerket

Lillian

Reiste med partner
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Receptionist very helpful, thank you so much! Would definitely recommend if it’s last minute
Bodde her 1 natt i mai 2024

8/10 – Bra

Nardvalee og Huay Kwang

Reiste med familie
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
It’s too far from subway train
Bodde her 2 netter i mai 2024

8/10 – Bra

Nicolina og Winnipeg

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
It was close to where I needed to be. Room was clean. Breakfast was good.
Bodde her 1 natt i mai 2024

4/10 – Dårlig

Anjali

Likte ikke: Overnattingsstedets bygg og tilstand
Vies, smerig en een vieze stank in bepaalde kamers
Bodde her 2 netter i april 2024

10/10 – Utmerket

Zaneta

Reiste med partner
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Thank you for changing for us a new much better room 🙏
Bodde her 1 natt i april 2024

10/10 – Utmerket

Salar

Likte: Renhold og personale og service
Staff are friendly
Bodde her 2 netter i april 2024

6/10 – Grei

Daniel

Reiste med en gruppe
Likte: Renhold
If you’re a white person you’ll likely find this hotel uncomfortable. The staff are not very friendly and are not attentive to you unless you are from certain countries. The rooms are very basic and not that well maintained and there is 0 soundproofing. Would not book again.
Bodde her 1 natt i april 2024

2/10 – Forferdelig

Ajmal

Reiste med familie
Likte ikke: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Worst place I’ve ever stayed at, Unprofessional Noisy And more of a shag place seems like With inappropriate noises coming from rooms etc
Bodde her 1 natt i april 2024

10/10 – Utmerket

Rory

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Very nice place to stay has plenty of facilities gym restaurant and bar inside the hotel will stay again for sure 👍
Bodde her 1 natt i april 2024

10/10 – Utmerket

Mohammed

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Everything was great.
Bodde her 1 natt i april 2024

10/10 – Utmerket

Frank Gabriel

Likte: Fasiliteter
Good
Bodde her 1 natt i april 2024

10/10 – Utmerket

miles

Reiste med partner
Great place to stay. Close to Heathrow
Bodde her 2 netter i april 2024

2/10 – Forferdelig

Nandeep

Likte ikke: Renhold, personale og service og overnattingsstedets bygg og tilstand
My toilet never flushed and shower water overflowed
Bodde her 1 natt i april 2024

6/10 – Grei

Nicola

Reiste med familie
Likte: Personale og service
Rubbish outside the window (on lower floor roof), bathroom tiny, corridor too narrow and needs decorating. Staff friendly and evening food good.
Bodde her 1 natt i april 2024

10/10 – Utmerket

Sahra

Bodde her 2 netter i februar 2024

8/10 – Bra

Lauren

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Hotel was lovely
Bodde her 1 natt i april 2024

8/10 – Bra

Terence

Reiste med partner
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Likte ikke: Fasiliteter
Good airport hotel for one night only
Bodde her 1 natt i april 2024

2/10 – Forferdelig

Azhar

Reiste med familie
Likte ikke: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
I recently stayed at the Mercure Heathrow hotel, and I must express my deep disappointment with the entire experience. From start to finish, my stay was marred by a series of issues that are simply unacceptable for a hotel of Mercure's reputation. Frankly, I am disgusted and this was made worse by a terrible response from the manager who failed to reply to the complaint issues specifically and simply told me to go to Expedia to raise complaint. Shocking. Upon entering the lobby, it was immediately apparent that the hotel was in need of refurbishment. It was dirty and worn. The outdated decor and worn-out furnishings created an atmosphere that was far from welcoming. However, it was upon entering the room that my dissatisfaction reached its peak. Moreover, I was deeply disturbed by the lack of adherence to basic health and safety standards. The bathroom facilities were unsanitary, with evidence of mold and limescale in the shower areas. There was huge pile of dirty mattresses in the parking which also posed a potential health risk to guests. As a guest, I expect a clean and hygienic environment, which unfortunately was not provided during my stay at your hotel. The room itself felt dingy and neglected, with mattresses so worn out that a comfortable night's sleep was out of the question. Literally, on all three mattresses, you sink in and they are extremely worn. Furthermore, the breakfast provided was of incredibly poor quality. The products tasted awful.
Bodde her 1 natt i april 2024

2/10 – Forferdelig

Christopher

Nothing about this hotel I liked. The room was dirty. The Smell was dreadful. The bathroom was very small. Shower was too small for regular sized people. The entrance door to the room was very narrow and was very hard to open. I would never recommend this Hotel and never stay there again.
Bodde her 1 natt i april 2024

8/10 – Bra

Mario

Likte: Personale og service
Generell in Ordnung" - Dieses Hotel bietet eine insgesamt akzeptable Erfahrung für Reisende. Die Einrichtungen und Dienstleistungen entsprechen den Erwartungen. Zimmer Sauber" Die Verkehrsanbindung ohne eigenes Fahrzeug ist etwas eingeschränkt. Der Fußweg zum nächsten Autobus beträgt etwa 7 Minuten, während es ungefähr 20 Minuten Fußweg zur U-Bahn sind (entspricht 3 Busstationen). Die Fahrzeit ins Stadtzentrum beträgt etwa 30 Minuten mit der Elizabeth Line von Hayes & Harlington, was berücksichtigt werden sollte bei der Planung von Ausflügen und Unternehmungen in der Stadt.
Bodde her 4 netter i april 2024

10/10 – Utmerket

Bernadette

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Easy access to Heathrow. Really clean, well maintained rooms and lovely, helpful staff.
Bodde her 1 natt i april 2024

10/10 – Utmerket

Ataif

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 1 natt i april 2024

8/10 – Bra

Gary og Bishop Auckland

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Great place to stay if your flying out of London
Bodde her 1 natt i april 2024

8/10 – Bra

Sarbjot

Likte: Personale og service og overnattingsstedets bygg og tilstand
Bodde her 1 natt i april 2024

2/10 – Forferdelig

David

Likte ikke: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
This is not a 4 star hotel. It is misleading to labeled it as such. The rooms are adated and you know that dated smell from an old property..Yes you smell that. Plus twice they knocked on my door before check out time. The second was telling. The manager said she wants to know if the room was clean...lol. I said to myself of course it is the kind of thing you expect from a 2 star hotel not a 4 star one but the Mecure name gives it that borrowed credibility. To be fair it is not far from terminal 5 so might work if your stay is short and not for relaxation.
Bodde her 1 natt i april 2024

10/10 – Utmerket

Karolina

Bodde her 1 natt i april 2024

8/10 – Bra

Lauren

Reiste med partner
Likte: Personale og service, fasiliteter og overnattingsstedets bygg og tilstand
The hotel was tidy
Bodde her 1 natt i april 2024

4/10 – Dårlig

Mia

Likte: Personale og service
Likte ikke: Fasiliteter og overnattingsstedets bygg og tilstand
We didn’t realize how long it would take to get to the airport and that the Heathrow Hoppa didn’t stop at this hotel. The drains in the hotel room didn’t work fully, so shower was very short! We will at the airport next time to avoid spending money on cabs!
Bodde her 1 natt i april 2024

10/10 – Utmerket

Abdiaziz

Bodde her 2 netter i mars 2024

2/10 – Forferdelig

Elryan

Likte ikke: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 1 natt i mars 2024

8/10 – Bra

Jamie

Likte: Renhold og personale og service
Bodde her 1 natt i mars 2024

4/10 – Dårlig

Eleanor

Likte: Renhold og personale og service
Likte ikke: Overnattingsstedets bygg og tilstand
I usually stay in a premier inn before my flight. Unfortunately they were booked up. I have stayed in multiple Mercure hotels in the past and the rooms have been very nice, this room however was shocking. The radiator was on full blast with a plug in radiator also on full blast. I obviously unplugged the plug in, then I went to turn the AC on and that was the oldest looking thing I’ve seen. It hardly worked. The bathroom was disgusting, dirty tiles and chunks of plastic missing from the bath. It smelled really damp in the bathroom. Also the plug didn’t work in the bath. I would never stay again
Bodde her 1 natt i mars 2024

2/10 – Forferdelig

Mel

Reiste med partner, Reiste med familie og små barn, Reiste med familie
Likte ikke: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
I am disgusted by our stay in the Mercure Heathrow. The car park is terrible with broken machinery and water leaking everywhere. The corridors smell of sewage and have lots of flies and empty food containers. The room was ok except the bed was very uncomfortable and creaked everytime I moved which meant I didn't sleep well. Breakfast was crowded and the food was awful for a vegetarian. The food was over cooked on the outside and undercooked on the inside. Staff weren't interested and never asked if we were happy with our stay.
Bodde her 1 natt i mars 2024