Resepsjon
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Anmeldelser av Malmaison London

4 out of 5
Malmaison London
18-21 Charterhouse Square, London, England

Anmeldelser

8,6

Utmerket

Rangering på 10 − Utmerket. 506 av totalt 1000 anmeldelser." "
Rangering på 8 − Bra. 322 av totalt 1000 anmeldelser." "
Rangering på 6 − Grei. 112 av totalt 1000 anmeldelser." "
Rangering på 4 − Dårlig. 40 av totalt 1000 anmeldelser." "
Rangering på 2 − Forferdelig. 20 av totalt 1000 anmeldelser." "

9,0/10

Renhold

8,6/10

Personale og service

8,2/10

Fasiliteter

8,6/10

Overnattingsstedets bygg og tilstand

8,6/10

Miljøvennlige løsninger

Anmeldelser

8/10 – Bra

Viktoria

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 4 netter i desember 2019
Svar fra Marie den 7. feb. 2020
Dear Viktoria, Thanks for staying with us. We appreciate your feedback! Kind regards,

10/10 – Utmerket

Verifisert reisende

Reiste med en gruppe
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Anbefales
Veldigt fint hotell i eit stille å roligt område. Me ankom hotellet 3 timer før innsjekk, men det var ingen problem. Fekk rommet med ein gong. Reinhold var veldig bra. Hotellet ligg sentralt til shopping å sightseeing. Kort vei til undergrunnstasjon. Kjem garantert til å bu på dette hotellet fleire gonger :)
Bodde her 3 netter i desember 2019
Svar fra Marie den 31. des. 2019
Dear Anbefales, Thanks for staying with us. We appreciate your feedback! If you could please add your feedbacks to trip advisor that would be much appreciated. The team and I look forward to welcoming you back in the near future. Kind regards, 

10/10 – Utmerket

Verifisert reisende

Reiste med familie
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Anbefales
Hotell med god standard sentralt i London. Imøtekommende
Bodde her 6 netter i desember 2019
Svar fra Marie den 31. des. 2019
Dear Anonymous, Thanks for staying with us. We appreciate your feedback! If you could please add your feedbacks to trip advisor that would be very appreciated. The team and I hope to welcoming you back in the near future and wish you a Happy New Year for 2020. Kind regards

8/10 – Bra

Verifisert reisende

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 2 netter i november 2019
Svar fra Marie den 31. des. 2019
Dear Anonymous, Thanks for staying with us. We appreciate your feedback! Kind regards,

8/10 – Bra

Trine

Forretningsreisende
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Store rom, gode senger og et par små minus
Veldig fint og renslig hotel. Store rom i forhold til London-standard. VELDIG gode senger! Fin og rolig beliggenhet. Alt i alt en god opplevelse. Det trekker litt med at frokosten ble levert på døren 30 min for sent, så den rakk jeg ikke å spise (slapp dog å betale for den) og at det ikke var varmt vann i dusjen den ene morgenen, pga oversvømmelse i kjelleren.
Bodde her 2 netter i september 2019
Svar fra Laura den 26. sep. 2019
Thank you very much for taking the time to share your feedbacks. I am disappointed to read that we haven't been able to meet your expectations whilst staying with us at Malmaison London. For future visit, I would like to contact us so we can make sure we look after you. We hope to seeing you again soon in the near future during your travel to London. Kind regards,

10/10 – Utmerket

camilla

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
The cutest hotell
The hotell was amazing, the personnel were very helpful if there was a problem, The only thing I can say that was negative, is we had breakfast one day it Kosts 15 pounds and its not worth the money, U can get cheeper breakfast 3 min from the hotel and it is so much better, I loved my stay and I'm going back
Bodde her 3 netter i august 2019
Svar fra Marie den 12. aug. 2019
Dear Camilla, Thanks for staying with us. We appreciate your feedback! Kind regards,

10/10 – Utmerket

Verifisert reisende

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Innsjekk egentlig etter 15, vi ankom i 11-tiden for å sette igjen bagasje men fikk sjekket inn og fikk tildelt rom med en gang! God service, rolig område litt utenfor "sentrum". God forbindelse med undergrunn.
Bodde her 2 netter i juli 2019
Svar fra Marie den 31. juli 2019
Dear Anonymous, Thanks for staying with us. We appreciate your feedback! Kind regards,

6/10 – Grei

Ingerid

Likte: Renhold og romkomfort
Bodde her 3 netter i juni 2019
Svar fra Marie den 17. juni 2019
Dear Ingerid, Thank you very much for taking the time to share your feedbacks, I am sorry if we were not able to meet your expectation whilst staying with us. The team & I look forward to welcoming you back in the near future. Kind regards,

10/10 – Utmerket

Dennis

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Four thumbs up
Had an amazing 2 night sleepover. Clean and cozy hotel. The receptionist from Italy, Felicia made our stay complete. Will definitely recommend and or stay here again.
Bodde her 2 netter i april 2019
Svar fra Mal team den 18. apr. 2019
Dear Valued Guest, Thank you for taking the time to write your feedback about your recent stay with us at Malmaison London. Your feedback helps monitor and improve our service and we do hope to have the opportunity of welcoming you back in the near future. Regards, Mal London Team

8/10 – Bra

Verifisert reisende

Likte: Overnattingsstedets bygg og tilstand og romkomfort
Likte ikke: Personale og service
Bra beliggenhet og god komfort
Hotellet lå i et rent og pent område med mange restauranter og barer. Vi gikk til Oxford Street på 40 minutter, samme gjaldt Emirates Stadium. Hotellet var moderne og fint. Rommet var rent og komfortabelt, men håndklærne luktet frityr. Frokosten var dyr i forhold til hva man fikk av utvalg i mat. Servicen var dårlig i resepsjonen, og i baren på kveldstid. Grunnet meget god beliggenhet og komfort, bestiller vi nok igjen, men spiser og drikker andre steder.
Bodde her 2 netter i desember 2018
Svar fra Mal Team den 27. des. 2018
Thanks for staying with us. We appreciate your feedback!

8/10 – Bra

Verifisert reisende

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 3 netter i desember 2018
Svar fra Mal London den 27. des. 2018
Thanks for staying with us. We appreciate your feedback!

6/10 – Grei

Verifisert reisende

Bodde her 1 natt i november 2018
Svar fra Johanne den 10. nov. 2018
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!

10/10 – Utmerket

Linn

We loved this hotel!
We loved this hotel and will definitely stay here whenever we go to London. The room was big and cozy, and the bed was almost too comfortable! The room had a minibar with a good selection, hairdryer, safe, air condition, iron and ironing board, espresso machine and a good sized tv. The hotel also offers laundry service. The staff was nice and helped us out with all we needed. The only thing the hotel could do better is the vegan options on the menu. We ordered vegan breakfast and they called us and said that they didn’t have any vegan options but they could throw something together, we received a bowl of fruit and some coffee. Not very impressing. Otherwise, amazing hotel! The location is great, it’s a little outside the busiest parts of London, but it’s easy to get wherever you want to go by bus or underground. The closest underground station would be “barbican” it’s about 2 minutes to walk, but “farringdon” underground station is also very close, about 4 minutes to walk. A little tip! If you follow St. John Street you will get to Islington, Angel which have a little shopping center, a cinema, great bakery’s and restaurants, it’s about 15 minutes to walk and such a cozy part of London! We highly reccomend the restaurants called “Banana tree” and “The Gate”, and the bakery balled “The hummingbird bakery” -Linn&Tor
Bodde her 12 netter i august 2018

10/10 – Utmerket

Verifisert reisende

Flott
Flott hotell, stort stilig rom og hyggelig betjening.
Bodde her 2 netter i august 2018
Svar fra Marie den 10. sep. 2018
Thanks for staying with us. We appreciate your feedback!

8/10 – Bra

John

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 1 natt i mai 2024
Svar fra Mal den 22. mai 2024
Hello John,We appreciate you feedback and is important to us. We are pleased you have enjoyed your stay and hope to see you again soon.Kind regards,Malmaison London

8/10 – Bra

Colleen

Reiste med partner
Likte: Personale og service
Perfect location for financial district. Greenery and Charterhouse square lovely. Great service! Close amenities and cafes
Bodde her 3 netter i mai 2024
Svar fra Mal den 17. mai 2024
Hello Colleen,We appreciate your feedback and is important to us. We are pleased you enjoyed your stay and look forward to your next visit with us.Kind regards,Malmaison London

10/10 – Utmerket

Ade

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Nice hotel… Only one person on check in which made it slow
Bodde her 1 natt i mai 2024
Svar fra mal den 7. mai 2024
Hello Ade,We are pleased that you enjoyed your stay with us. We will be passing on your commet to our senoir management team for review.Kind regards,Malmaison London

10/10 – Utmerket

Cassandra

Forretningsreisende
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Clean modern and great location.
Bodde her 3 netter i april 2024
Svar fra mal den 7. mai 2024
Hello Cassandra,We appreciate your feedback and is important to us. We are pleased you enjoyed your stay and look forward to your next visit with us.Kind regards,Malmaison London

6/10 – Grei

Ieuaf

Reiste med partner
Likte: Renhold, fasiliteter og overnattingsstedets bygg og tilstand
Check in was impersonal and felt like a chore for the staff Cocktails were good in the bar in the evening Breakfast service was nothing special but food was good
Bodde her 1 natt i april 2024
Svar fra mal den 7. mai 2024
Hello Leuaf,We appreciate your feedback and is important to us. We apologise that we did not meet your expections on check in. We will be investigating as to why this has happened to ensure it does not happen again.Kind regards,Malmaison London

10/10 – Utmerket

tim

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Bodde her 1 natt i april 2024
Svar fra mal den 30. apr. 2024
Hello Tim,We appreciate you feedback and is important to us. We are pleased you enjoyed your stay and look forward to your next visit.Kind regards,Malmaison London

10/10 – Utmerket

Simon

Reiste med partner
Very quiet
Bodde her 1 natt i april 2024
Svar fra mal den 28. apr. 2024
Hello Simon,We thank you for your feedback as it important to us. We look forward to your next visit with us.Kind regards,Malmaison London

10/10 – Utmerket

Alistair

Likte: Fasiliteter
Convenient for what we planned to do
Bodde her 1 natt i april 2024
Svar fra Mal den 17. apr. 2024
Hello Alistair,Thank you for your score. It is important to us and are pleased you enjoyed your stay.We look forward to your next visit.Kind regards,Malmaison London

10/10 – Utmerket

Nicholas

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Great hotel, friendly staff, great location and a brilliant breakfast!
Bodde her 1 natt i april 2024
Svar fra Mal den 11. apr. 2024
Hello, Thank you for your score. We look forward to your next visit. Kind regards,Malmaison London

6/10 – Grei

Fernando

Bodde her 2 netter i mars 2024
Svar fra Mal den 3. apr. 2024
Hello Fernando,We thank you for your feedback as it is important to us. If you could let us know the reason for your score, it will help us improve.Kind regards,Malmaison London

10/10 – Utmerket

Aashdeep

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 1 natt i mars 2024
Svar fra Mal den 5. apr. 2024
Hello Aashdeep,We appreciate your feedback and thank you for your score. We look forward to your next visit with us.Kind regards,Malmaison London

10/10 – Utmerket

Andrew

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 1 natt i mars 2024
Svar fra Mal den 5. apr. 2024
Hello Andrew,Thank you for your score and we are pleased you enjoyed your time with us. We look forward to your next visit.Kind regards,Malmaison London

10/10 – Utmerket

shelley

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 7 netter i mars 2024
Svar fra Malmaison London den 23. mars 2024
Thanks for staying with us. We appreciate your feedback!

8/10 – Bra

Anne

Bodde her 2 netter i mars 2024
Svar fra Mal den 8. apr. 2024
Hello Anne,Thank you for taking the time to give us your feedback. We appreciate this and will let all the staff know.We look forward to you next visit.Kind regards,Malmaison London

10/10 – Utmerket

Stephen

Reiste med partner
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Great location and breakfast choice. Rooms are a decent size but felt they have crammed to much in so little room around the bed
Bodde her 2 netter i mars 2024

8/10 – Bra

Kenneth

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Was lovely stay.
Bodde her 1 natt i mars 2024
Svar fra Mal den 12. mars 2024
Hello Kenneth, Thank you for your feedback! We are glad you enjoyed your stay and hope to welcome you back in the future. Kind regards, Malmaison London

8/10 – Bra

Verifisert reisende

Reiste med familie
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Good family hotel
Nice hotel, friendly staff. Very comfortable rooms.
Bodde her 1 natt i desember 2023
Svar fra Mal den 25. feb. 2024
Hello, Thank you for your review. If you could kindly take some time to give us a detailed feedback we would greatly appreciate it. Kind regards, Malmaison London

10/10 – Utmerket

Amy

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Victor was really helpful and friendly. Even upgraded our room free of charge! Thanks for making our stay more of a treat.
Bodde her 1 natt i februar 2024
Svar fra Mal den 20. feb. 2024
Hello Amy,We thank you for your comments and will pass this on to Victor and are pleased he was such a help to you. We look forward to your next visit.Kind regards,Malmaison London

10/10 – Utmerket

Maurice

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
The setting was excellent, well connected to the underground. The staff where excellent. The room and bathroon were spacious, the bed comfortable with crisp linen.
Bodde her 2 netter i februar 2024
Svar fra Mal den 19. feb. 2024
Hello Maurice, Thank you for taking the time to leave a feedback! We are glad you enjoyed your stay and hope to see you again. Kind regards, Malmaison London

10/10 – Utmerket

Martin

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
I'm a fan of Malmaison and this on doesn't disappoint. Close to the Elizabeth line so easy to get about London.
Bodde her 1 natt i februar 2024
Svar fra Mal den 17. feb. 2024
Hello Martin,Thank you for your rating. We are glad you enjoyed your stay with us.Kind regards, Malmaison London

10/10 – Utmerket

Timothy

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Brief overnight in London
Malmaison in Charterhouse Square is a quiet backwater in the middle of London. The room was well appointed, the bed large and room immaculately clean. There are plenty places nearby to get food and drink and the hotel,has its own cocktail bar. Farringdon Station is 5 minute flat walk away.
Bodde her 1 natt i februar 2024
Svar fra Mal den 16. feb. 2024
Hello Timothy,We are pleased that you enjoyed your stay. If there was anyone in particular that was outstanding to you, we would love to hear. We hope to see you again soon.Kind regards,Malmaison London

8/10 – Bra

Jeremy

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Outstanding location. Friendly and efficient staff. Rooms are quirky but comfortable.
Bodde her 5 netter i februar 2024
Svar fra Mal den 9. feb. 2024
Hello Jeremy,Thank you for the rating and feedback. We are glad you enjoyed your stay with us. Kind regards, Malmaison London

10/10 – Utmerket

Kirsty

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Excellent hotel for location, service and friendly
From check in to check out the service was excellent. The lady on reception was a little stressed as I think it had been a busy morning. We left our bags as we arrived early. We had booked for 2 nights but under separate bookings. On check in the lady was very helpful and for an additional £10 we were able to keep the same room for both nights. The room is one of the best we’ve stayed in at Malmaison as it was in a quiet area and we didn’t hear anything. Breakfast was lovely with a great choice. Look forward to visiting again
Bodde her 1 natt i januar 2024
Svar fra Mal den 8. feb. 2024
Hello Kirsty, Thank you for your rating and taking the time to give a feedback. We are glad you enjoyed your stay with us and found everything to your liking. We look forward to having you stay with us again. Kind regards, Malmaison London

8/10 – Bra

Liz

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Beautiful setting , quiet but short walk to lovely bars and restaurants
Bodde her 2 netter i januar 2024
Svar fra Mal den 7. feb. 2024
Hello Liz, Thank you for the rating and feedback. We are glad you enjoyed your stay with us. Kind regards, Malmaison London

8/10 – Bra

Jimmy

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Good stay.
Bodde her 1 natt i januar 2024
Svar fra Mal den 7. feb. 2024
Hello Jimmy, Thank you for your rating. If you have sometime to give us a feedback we would be able to pass it onto the team. Kind regards, Malmaison London

10/10 – Utmerket

Emer

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Great price, great location, great stay!
Victor was there to greet us, a pure joy! Friendly, professional and very quick checking us in. The standout for me in the room was the shower. AMAZING! I will be staying again even just for that. The bed was very comfortable and the room had all the amenities you’d want. It was also very quiet which was perfect! The breakfast was lovely. Great choice and thed breakfast was great too. Overall, great price, great location, great stay!
Bodde her 1 natt i januar 2024
Svar fra Mal den 11. jan. 2024
Hello Emer, Thank you for the rating and taking the time to give us a feedback! We are extremely happy to hear that you enjoyed your stay with us and we hope to welcome you again Kind regards,Malmaison London

10/10 – Utmerket

John

Bodde her 1 natt i desember 2023
Svar fra Mal den 7. feb. 2024
Hello John, Thank you for your rating. If you have some time to let us know the reason for your rating, we will be able to pass it on to our teamsKind regards, Malmaison London

8/10 – Bra

Verifisert reisende

Reiste med en gruppe
Likte: Renhold, overnattingsstedets bygg og tilstand og romkomfort
Likte ikke: Personale og service
Good option
Good location near Farringdon station. Spacious rooms by London standards, and a reasonable value for an upscale hotel. Front desk staff seemed inattentive and disinterested but we didn’t require any help.
Bodde her 1 natt i desember 2023
Svar fra Mal den 6. jan. 2024
Hello, Thank you for your feedback! We are glad you enjoyed your stay and apologize for the front desk staff. It will be taken up with our senior management. Thank you, Malmaison London

6/10 – Grei

Jolie

Reiste med familie
Likte: Renhold og overnattingsstedets bygg og tilstand
Likte ikke: Personale og service
Overrated
Bodde her 1 natt i desember 2023
Svar fra Mal den 6. jan. 2024
Hi Jolie,We are sorry to hear that. If you have some time to let us know what it was specifically so we can pass this on to our teams, it would be greatly appreciated. Kind regards, Malmaison London

6/10 – Grei

Patricia

Likte: Renhold, overnattingsstedets bygg og tilstand og romkomfort
Nice hotel/Sloppy lazy welcome!
Nice hotel clean comfy & well designed! Adrienne was polite & professional only issue sloppy lazy welcome from lady at front desk! Hotel stay was fine but treated much better @ other hotels! Fix your front of desk staff!
Bodde her 1 natt i desember 2023
Svar fra Mal den 6. jan. 2024
Hello Patricia, We are glad you enjoyed our hotel and apologize for the front desk staff. This will be passed onto to our senior management team. Kind regards, Malmaison London

10/10 – Utmerket

Derek

Likte: Overnattingsstedets bygg og tilstand
Bodde her 2 netter i desember 2023
Svar fra Mal den 1. jan. 2024
Hello Peter, Thank you for your rating! We are happy you enjoyed your stay. If you have some time to let us know anything specific that we can pass on to our teams, it will be greatly appreciated.Kind regards,Malmaison London

10/10 – Utmerket

Martin

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
It was an enjoyable experience as it always seems to be. My preference if I am staying in town
Bodde her 1 natt i desember 2023
Svar fra Mal den 1. jan. 2024
Hello Martin, Thank you for your feedback! We would love to see you again and are glad you enjoyed your stay.Kind regards,Malmaison London

2/10 – Forferdelig

rita

Bodde her 1 natt i desember 2023
Svar fra Mal den 11. jan. 2024
Hi Rita,We are sorry that you did not enjoy your stay with us. If you have some time to let us know the reason for your rating, we will be able to pass it on to our teams. Kind regards,Malmaison London

6/10 – Grei

D G J

Likte: Overnattingsstedets bygg og tilstand
Likte ikke: Romkomfort
Disappointed!
It was good but very disappointed that the hotel did not offer us a couple of free drinks after proposing to my girlfriend where other hotels would offer a couple of free glasses of champagne! Put me off going back!
Bodde her 2 netter i desember 2023
Svar fra Malmaison London den 17. des. 2023
Hello Mr Murphy,Firstly, I would like to congratulate you on your proposal. However, I am sorry to hear that you may had negative experience during your stay with us.After reviewing the notes and message on your reservation, I was unable to find any indications about this special event you mentioned. At Malmaison our goal us to make every guest's stay special. If we had been aware of the proposal, we would have been delighted to provide complimentary drinks and other amenities to make your experience more memorable.If you choose to stay with us again, please let us know in advance so that we can make arrangements to ensure that your stay is unforgettable. As a gesture of goodwill, we would like to offer you two complimentary drinks. You can inform us of your next stay by sending messages through Expedia or by giving us a call.I hope that everything else with the room and stay was satisfactory. Malmaison London wishes you a Merry Christmas and Happy Holidays.Best regards,Malmaison London wish you a Merry Christmas and happy holidays.Best wishes,

6/10 – Grei

Jill

Likte: Renhold
Friendly and helpful reception staff. Bed and pillows very uncomfortable. The snack I had as room service was appaling.
Bodde her 1 natt i desember 2023
Svar fra Mal den 1. jan. 2024
Hello Jill, Thank you for your feedback. We are pleased to hear that our reception staff left a positive impression. However, we are truly sorry to hear that the pillows and bed were uncomfortable and wish we were informed about this during your stay as our team would have been happy to assist. Kind regards, Malmaison London

8/10 – Bra

Verifisert reisende

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 1 natt i desember 2023
Svar fra Mal den 1. jan. 2024
HelloThank you for your rating! If there is anything specific that we can get feedback on, that would be greatly appreciated. Kind regards,Malmaison London