Innendørsbasseng
Sjekk tilgjengelighet

Anmeldelser av Leonardo Royal London St Paul’s

4 out of 5
Leonardo Royal London St Paul’s
10 Godliman Street, London, England

Anmeldelser

8,8

Utmerket

Rangering på 10 − Utmerket. 749 av totalt 1226 anmeldelser." "
Rangering på 8 − Bra. 281 av totalt 1226 anmeldelser." "
Rangering på 6 − Grei. 94 av totalt 1226 anmeldelser." "
Rangering på 4 − Dårlig. 53 av totalt 1226 anmeldelser." "
Rangering på 2 − Forferdelig. 49 av totalt 1226 anmeldelser." "

9,0/10

Renhold

8,8/10

Personale og service

9,2/10

Fasiliteter

9,0/10

Overnattingsstedets bygg og tilstand

8,6/10

Miljøvennlige løsninger

Anmeldelser

2/10 – Forferdelig

Michelle

Bodde her 3 netter i mars 2024
Svar fra Guest Relations Team den 13. apr. 2024
Dear Michelle,Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Sincerely,Guest Relations Team

8/10 – Bra

Thomas Eik

Reiste med familie
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Veldig bra hotell
Bra familierom. Veldig god frokost. Bra treningsrom og basseng. God service. Anbefales!
Bodde her 3 netter i januar 2024
Svar fra Guest Relations Team den 15. jan. 2024
Dear Thomas Eik, Thank you for your time to review our hotel. We are glad that you enjoyed your stay. We look forward to welcoming you back very soon. Kind regards, Guest Relations Team

10/10 – Utmerket

Miriam

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Incredible service and a beautiful hotel near everything
Bodde her 1 natt i januar 2024
Svar fra Guest Relations Team den 13. jan. 2024
Dear Miriam, Thank you for your time to review our hotel. We are glad that you enjoyed your stay. We look forward to welcoming you back very soon. Kind regards, Guest Relations Team

10/10 – Utmerket

Tone Jonassen

Reiste med familie
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 3 netter i desember 2023
Svar fra Guest Relations Team den 16. des. 2023
Dear Tone, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Kind regards, Guest Relations Team

6/10 – Grei

Henrik

Bodde her 1 natt i november 2023
Svar fra Guest Relations Team den 16. des. 2023
Dear Henrik, Thank you for the review of our hotel. We are glad that you enjoyed your stay and hope to see you again very soon. Kind regards, Guest Relations Team

8/10 – Bra

Trond

Reiste med familie
Likte: Renhold, personale og service og romkomfort
Bodde her 3 netter i november 2023
Svar fra Guest Relations Team den 30. nov. 2023
Dear Trond, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Kind regards, Guest Relations Team

10/10 – Utmerket

Lillian

Bodde her 2 netter i juni 2023
Svar fra Guest Relations den 13. juni 2023
Dear Lillian,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Guest Relations Team

10/10 – Utmerket

Erik

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Nice stay
Great stay. Nice room and beds. Wonderful breakfast and nice service. Easy location to move around in London. Would come back to this hotel.
Bodde her 3 netter i mai 2023
Svar fra Guest Relations Team den 31. mai 2023
Dear Erik,Thank you for taking the time to provide us with your valuable feedback. We are glad that you enjoyed your stay. We look forward welcoming you back!Sincerely,Guest Relations Team

10/10 – Utmerket

Rita

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Rent, romslig, bra plassering, gode senger, god frokost.
Bodde her 3 netter i mai 2023
Svar fra Guest Relations den 22. mai 2023
Dear Rita,Thank you for your great review of our hotel! We hope to welcome you back in the future.Kind regards,Guest Relations Team

10/10 – Utmerket

Verifisert reisende

Reiste med familie
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 4 netter i april 2023
Svar fra Guest Relations Team den 10. apr. 2023
Dear Guest,Thank you very much for sharing your feedback after your recent stay with us. We are glad to hear that you have enjoyed the attentive service we provide to our guests. We are looking forward to welcoming you again in near future.Warm Regards,Guest Relations Team

10/10 – Utmerket

Ann Elise

Bodde her 3 netter i april 2023
Svar fra Guest Relations Team den 8. apr. 2023
Dear Ann,Thank you very much for sharing your feedback after your recent stay with us. We are glad to hear that you have enjoyed the attentive service we provide to our guests. We are looking forward to welcoming you again in near future. Sincerely,Guest Relations Team

8/10 – Bra

Frank

Bodde her 3 netter i mars 2023
Svar fra Guest Relations Team den 25. mars 2023
Dear Frank,Thank you very much for sharing your feedback after your recent visit. We are glad to hear that you have enjoyed attentive service we provide to our guests. We are looking forward to welcome you again in near future. Kind, Regards,Guest Relations Team

10/10 – Utmerket

Jørgen Midtbø

Reiste med en gruppe
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bra hotell. Sentralt i London. God frokost og fine fasilitetar. God service og hyggelig personell.
Bodde her 3 netter i mars 2023
Svar fra Praveena den 9. mars 2023
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Guest Relations Team

10/10 – Utmerket

Yan

Bodde her 2 netter i mars 2023
Svar fra Pravy den 9. mars 2023
Dear Yan,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Guest Relations Team

4/10 – Dårlig

Elise

Reiste med en gruppe
Likte ikke: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Very poor/ once no roomservice. Not very friendly receptionist.
Bodde her 3 netter i februar 2023
Svar fra Selim Atias den 22. feb. 2023
Dear Elise,Thank you for taking the time to provide your feedback. I’m so sorry to hear you had a frustrating experience. We apologize that our service did not meet your expectations. Your comments allow us the opportunity to do better. We are looking into the issue and hope to resolve it promptly. Please do not allow this isolated incident stop you from giving us another chance. We are confident that your next experience will be worthy of a 5-star review.Yours sincerely, Selim AtiasGuest Relations ManagerLeonardo Royal Hotel London St. Paul’s10 Godliman StreetLondonEC4V 5AJ

10/10 – Utmerket

Clara

Reiste med en gruppe
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 2 netter i januar 2023
Svar fra Customer Experience Team den 31. jan. 2023
Good afternoon Clara, Thank you very much for staying with us and for leaving a review. Thank you for scoring our hotel 10/10, we try our best to ensure all of our guests experience an amazing time at our hotel. Hope you can come back to a Jurys Inn or Leonardo hotel soon as we'd really love to welcome you back!Kind regards,Emanuel Customer Experience Team

8/10 – Bra

Roger

Reiste med en gruppe
Likte: Renhold, personale og service og romkomfort
Veldig hyggelig betjening. Hjelpsom . Super bra senger. Veldig bra frokost.
Bodde her 4 netter i august 2022

10/10 – Utmerket

Vildgun

Bodde her 4 netter i august 2022
Svar fra Reception Team den 10. okt. 2022
Dear Vildgun, Thank you for the great review of our hotel! We are glad that you enjoyed your stay. We look forward to welcoming you back very soon. Kind regards, Leonardo Royal Hotel London St. Paul’s

10/10 – Utmerket

Marianne

Reiste med familie
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Flott hotell med fint bassengområde, dybde 120, så supert for barn også. Du får låne håndklær i spa svd, så du slipper bruke håndklær fra rommet. Fine rom, grei omstilling på temperatur. Kaffemaskin på rommet var supert. Om du har høydeskrekk, be om rom langt nede, da heis og gangvei mot heisene var i glass, og ga skikkelig sug i magen. Fikk låne adapter gratis. Og fikk oppbevare kofferter gratis etter utsjekk. God beliggenhet ved St.Pauls med gåavstand til mye om du liker å vandre rundt. Mange restauranter i nærheten. Anbefaler frokost på hotellet, iallefall om du har med barn. Så slipper en å lete etter spisesteder med noe som alle kan like. Grei frokost, ikke all verdens utvalg av pålegg, litt utvannet juice, men god kvalitet på mat, fersk oppkuttet frukt og bakevarer. Flere t-bane stopp 5-10 min unna, i tillegg til busstopp, så veldig lett å komme seg rundt. Ta turen over Millennium Bridge rett nedenfor, og vandre på sørsiden med utsikt til det meste. Koselige restauranter, og kjekk gågate lags Themsen. Ca 30 min rolig gange til London Eye, Big Ben etc. ca 30 min andre veien til Towe bridge. Fra/til Gatwick: ta tog i 35 min. i ett strekk til Blackfriars, ca 8 min å gå fra hotellet. Fra/til Heathrow: mange valg, men vi gikk for t-bane (grønn sentral Line fra Blackfriars, med bytte på Hammersmith(da bytter du til den andre banen på samme perrong) over til blå linje (Piccadilly) mot Heathrow. (Stopper både på H2,3 og H5) hele turen tok ca 1 time.
Bodde her 3 netter i april 2022
Svar fra Reception Team den 2. mai 2022
Dear Marianne, Thank you for your very detailed review of our hotel! We are delighted you had a perfect stay. We look forward to welcoming you back very soon. Kind regards, Leonardo Royal Hotel London St. Paul’s

10/10 – Utmerket

Svein

Forretningsreisende
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 1 natt i mars 2022
Svar fra Reception Team den 23. mars 2022
Dear Svein, Thank you for the great review of our hotel! We are glad that you enjoyed your stay. We look forward to welcoming you back very soon. Kind regards, Leonardo Royal Hotel London St. Paul’s

10/10 – Utmerket

Jay

Forretningsreisende
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Great service
Bodde her 7 netter i mai 2024

10/10 – Utmerket

Parminder og Leicester

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Excellent check in and service . Comfortable bed and clean . Spacious room . The breakfast was amazing . Location is centre . . All in all . A highly recommended hotel .
Bodde her 1 natt i mai 2024

10/10 – Utmerket

Carlos Andres

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
perfect hotel and facilities to stay in London
Bodde her 2 netter i mai 2024

10/10 – Utmerket

Marc

Forretningsreisende
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Alles in allem sehr gut, wenn auch etwas unpersönlich, aber das ist Geschmacksache. Nicht gefallen hat mir, dass es keine Möglichkeit gab, ein Tipp für alle Angestellten zu hinterlassen (ask the manager!) und auch der Preis ist sehr hoch!
Bodde her 1 natt i mai 2024

10/10 – Utmerket

Carl

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Nice dining area
Bodde her 1 natt i mai 2024
Svar fra Guest Relations Team den 23. mai 2024
Dear Carl,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.

8/10 – Bra

Julia Vanessa

Reiste med familie
Likte: Renhold og fasiliteter
Hier wird sehr geguckt ob man ein dickes Portomonai dabei hat. Und so wird man dann in der Rooftopbar auch sortiert. Schade! Das Zimmer ist in die Jahre gekommen, aber sehr sauber. Im Badezimmer müsdten mal ein paar Fugen erneuert werden, aber auch hier war es sehr sauber
Bodde her 4 netter i mai 2024
Svar fra Guest Relations Team den 22. mai 2024
Dear Julia, Thank you for your time to review our hotel. We are glad that you enjoyed your stay. We always learn from our guests' feedback and we appreciate bringing to our attention areas that still can be improved. We look forward to welcoming you back very soon

8/10 – Bra

Sandra

Reiste med familie
Likte: Renhold, personale og service og fasiliteter
Nice hotel in a good location very close to St Paul’s. The hotel was clean & comfortable the reason I only gave 4 stars really was because at least 2 lifts were out of order and the wait for lifts were long and when they did arrive were full so you couldn’t get in!
Bodde her 1 natt i mai 2024
Svar fra Guest Relations Team den 22. mai 2024
Dear Sandra, Thank you for your time to review our hotel. We are glad that you enjoyed your stay. We always learn from our guests' feedback and we appreciate bringing to our attention areas that still can be improved. We look forward to welcoming you back very soon

8/10 – Bra

Mehdi

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 3 netter i mai 2024
Svar fra Guest Relations Team den 22. mai 2024
Dear Mehdi,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.

10/10 – Utmerket

Janette

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
The location in central London was great. Right next to St Paul's, quick walk across the Thames for the Globe, quick trip to London Tower and right next to all the Hop On/Hop Off stations.
Bodde her 3 netter i mai 2024
Svar fra Guest Relations Team den 21. mai 2024
Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.

10/10 – Utmerket

William

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Lovely hotel. Great staff and great facilities.Beds and pillows very comfortable. Good location to walk to various areas and tube very close too. Would definitely stay again and would recommend
Bodde her 2 netter i mai 2024
Svar fra Guest Relations Team den 21. mai 2024
Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.

10/10 – Utmerket

Glenn

Reiste med partner
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
This place is amazing, a real gem in a great location. From the complimentary glass of fizz on arrival to the beautiful pool and spa, and the immaculate rooms - there is nothing to fault.
Bodde her 1 natt i mai 2024
Svar fra Guest Relations Team den 17. mai 2024
Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.

10/10 – Utmerket

Erick og Lake Forest Park

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Recommend to others
Bodde her 3 netter i mai 2024
Svar fra Guest Relations Team den 17. mai 2024
Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.

8/10 – Bra

Fred Erik

Likte: Renhold og personale og service
cENTRALT LÄGE
Bodde her 3 netter i mai 2024
Svar fra Guest Relations Team den 17. mai 2024
Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.

8/10 – Bra

Laurent

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Très bien situé et personnel très accueillant
Bodde her 4 netter i april 2024
Svar fra Guest Relations Team den 17. mai 2024
Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.

10/10 – Utmerket

Doreen

Reiste med familie
Everything about our stay was perfect The staff were particularly pleasant and helpful.
Bodde her 1 natt i mai 2024
Svar fra Guest Relations Team den 16. mai 2024
Good afternoon, Thank you for your review, we are glad to hear you had a great time! We hope to welcome you back soon!

8/10 – Bra

Andrew Robert

Reiste med familie og små barn, Reiste med familie
Next to St Paul's church with a beautiful view of the church from the room top bar.
Bodde her 5 netter i mai 2024
Svar fra Guest Relations Team den 15. mai 2024
Dear Guest, Thank you for your time to review our hotel. We are glad that you enjoyed your stay. We look forward to welcoming you back very soon. Kind regards, Guest Relations Team

10/10 – Utmerket

Karen

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Excellent hotel for getting around london sights Highly recommend it
Bodde her 1 natt i mai 2024
Svar fra Guest Relations Team den 15. mai 2024
Dear Karen, Thank you for your time to review our hotel. We are glad that you enjoyed your stay. We look forward to welcoming you back very soon. Kind regards, Guest Relations Team

10/10 – Utmerket

J.R.T.

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 3 netter i mai 2024
Svar fra Guest Relations Team den 15. mai 2024
Dear Guest, Thank you for your time to review our hotel. We are glad that you enjoyed your stay. We look forward to welcoming you back very soon. Kind regards, Guest Relations Team

10/10 – Utmerket

Dagmar

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Die zentrale Lage und die Zimmerausstattung waren das Auswahlkriterium. Das Frühstück war super - sowohl Auswahl als auch Service.
Bodde her 5 netter i april 2024
Svar fra Guest Relations Team den 15. mai 2024
Dear Guest, Thank you for your time to review our hotel. We are glad that you enjoyed your stay. We look forward to welcoming you back very soon. Kind regards, Guest Relations Team

10/10 – Utmerket

Matthias

Reiste med familie og små barn
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Das Personal, der Pool, das Zimmer und das Frühstück waren fantastisch. Die Poolzeiten für Kinder sind nicht wirklich optimal.
Bodde her 6 netter i mai 2024
Svar fra Guest Relations Team den 15. mai 2024
Dear Guest, Thank you for your time to review our hotel. We are glad that you enjoyed your stay. We look forward to welcoming you back very soon. Kind regards, Guest Relations Team

10/10 – Utmerket

Maria og Maple

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Amenities are excellent like the pool and spa. Close to train station and buses are just a few steps. And St Pauls Cathedral is just across. Feel safe and enjoyed my stay with family
Bodde her 1 natt i mai 2024
Svar fra Guest Relations Team den 11. mai 2024
Dear Maria,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.

8/10 – Bra

Balázs og Pomáz

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Das Hotel war in jeder Hinsicht in Ordnung. Vorteile waren gutes und reichhaltiges Frühstück, gute und ruhige Lage, freundliches Personal und sauberes Zimmer. Der einzige Nachteil war die lange Wartezeit auf den Aufzug jeden Morgen vor dem Frühstück.
Bodde her 5 netter i april 2024
Svar fra Guest Relations Team den 11. mai 2024
Dear Balazs, Thank you for your time to review our hotel. We are glad that you enjoyed your stay. We always learn from our guests' feedback and we appreciate bringing to our attention areas that still can be improved. We look forward to welcoming you back very soon.

10/10 – Utmerket

Rob

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Was suitable for what we wanted to do in the area
Bodde her 2 netter i mai 2024
Svar fra Guest Relations Team den 9. mai 2024
Thank you for taking your time to review our hotel, we hope to welcome you back in the future!

4/10 – Dårlig

Justine

Reiste med familie
Likte: Renhold
Likte ikke: Personale og service og fasiliteter
Leonardo Royal will charge you for services you did not receive, say that they will remove the fees when you check out, say they will email you your receipt and not to worry and then actually added extra charges And not email a receipt. AND there is no way to every reach anyone at Leonardo Royal to rectify. They just give you a super generic email and never respond. Worst customer experience ever.
Bodde her 9 netter i mars 2024
Svar fra Guest Relations Team den 11. mai 2024
Dear Justine,Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.

10/10 – Utmerket

giuseppe

Reiste med partner
I visited London in May 2024, and although the weather was as londinese as possible, the holiday left us a wonderful memories. In all, this trip was a success because the hotel has a wonderful position in London city from which is easy to move around. Our fortune was also the receptionist (Francesco) that, as an italian, spoke with us italian for the joy of my husband that doesn’t understand English at all, and so we had every thing explained in detail. 10 out of ten for us. Hope to see you soon!!!!
Bodde her 4 netter i mai 2024
Svar fra Guest Relations Team den 8. mai 2024
Thank you for your time to review our hotel. We are glad that you enjoyed your stay!

10/10 – Utmerket

Jonathan

Reiste med familie
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Amazing! Super friendly staff and excellent location. Very comfy beds. Only issue was the hot water isn't consistent and gets too hot randomly. They just had an incident where the hot water stopped working altogether for one morning (which was fixed immediately) but could be due to that. Otherwise a perfect stay.
Bodde her 3 netter i mai 2024
Svar fra Guest Relations Team den 7. mai 2024
Thank you for your positive review, we're glad to hear you had a great stay with us. We hope to welcome you back to our hotel soon!

6/10 – Grei

Wesley James

Likte: Overnattingsstedets bygg og tilstand
Likte ikke: Renhold og personale og service
Hotel was nice, 4 star was pushing it a bit. Spa and pool was accessed through the bar and restaurant, a bit strange in your robes! Plus pool was full of kids, running in and out of the Sauna. It was supposed to shut at 21:00, at 20:30 on the dot, the staff simply switched the lights off and opened the doors of the sauna and steam room without saying a word. Room service was poor - late, wrong order, card machine not working and no cutlery, they got it right on the fourth time. Food was good. There was no 'do not not disturb' sign for the door, realised before going to bed. Cleaner knocked and opened the door at 10:00 on the morning of checkout at 11:00. Bed was super comfortable and room was very quiet.
Bodde her 1 natt i mai 2024
Svar fra Guest Relations Team den 7. mai 2024
Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve.

8/10 – Bra

Francis

Bodde her 1 natt i april 2024
Svar fra Guest Relations Team den 5. mai 2024
Dear Francis,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.

10/10 – Utmerket

Robert

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Great Location! Great Staff!
Bodde her 3 netter i april 2024
Svar fra Guest Relations Team den 4. mai 2024
Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!

8/10 – Bra

Lisa

Likte: Renhold, fasiliteter og overnattingsstedets bygg og tilstand
Likte ikke: Personale og service
The property itself was great so we had a good stay but the member of staff who checked us in, nick, was unhelpful at best but was actually very rude, disinterested and totally unwilling to help. This did not start our stay off well. The rest was fantastic!
Bodde her 1 natt i april 2024
Svar fra Guest Relations Team den 4. mai 2024
Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.