Rom – standard, 2 enkeltsenger (NEWLY REFURBISHED) | Skrivebord, skrivebord for bærbar PC og barnesenger (inkludert)

Anmeldelser av ibis London Earls Court

3 out of 5
ibis London Earls Court
47 Lillie Road, London, England

Anmeldelser

8,0

Veldig bra

Rangering på 10 − Utmerket. 349 av totalt 1002 anmeldelser." "
Rangering på 8 − Bra. 394 av totalt 1002 anmeldelser." "
Rangering på 6 − Grei. 151 av totalt 1002 anmeldelser." "
Rangering på 4 − Dårlig. 59 av totalt 1002 anmeldelser." "
Rangering på 2 − Forferdelig. 49 av totalt 1002 anmeldelser." "

8,0/10

Renhold

8,4/10

Personale og service

7,4/10

Fasiliteter

7,4/10

Overnattingsstedets bygg og tilstand

7,6/10

Miljøvennlige løsninger

Anmeldelser

8/10 – Bra

Emil

Reiste med en gruppe
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Fint hotell med god beliggenhet.
Flott hotell med god beliggenhet. Det ligger i kort gangavstand til London Underground, som er veldig positivt. Og kort gangavstand til Fulham. Med butikker pg restauranter i massevis. Helt OK hotell. Med rene og fine rom. Et av de bedre hotellene jeg har vært på i London i denne prisklassen. Kn anbefales for en weekend.
Bodde her 4 netter i desember 2023
Svar fra Davide Lecca, Guest Relations Manager den 20. des. 2023
Dear Emil,Thank you for such a positive review.The comfort of our guests is of the utmost importance to us, so we are delighted to know that you were satisfied in this regard. Your kind mention of our team's quality service is greatly appreciated.We look forward to seeing you on your next visit to our hotel. Best regards,Davide Lecca, Guest Relations Manager

10/10 – Utmerket

Verifisert reisende

Reiste med en gruppe
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Flott opphold!
God service, fint oppusset rom og godt utvalg av frokost til å være engelsk frokost.
Bodde her 3 netter i oktober 2023
Svar fra Georgios Bilias, Guest Relations Manager den 31. okt. 2023
Dear Guest, Thank you for taking the time to review your stay.We are glad you had an enjoyable stay, our team members take great pleasure in going that extra mile for our guests to make sure they have a memorable experience with us.We look forward to welcoming you back. Best wishes,Georgios Bilias, Guest Relations Manager

8/10 – Bra

Bjarte

Reiste med en gruppe
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 2 netter i oktober 2023
Svar fra Davide Lecca, Guest Relations Manager den 24. okt. 2023
Dear Bjarte,Thank you for your review.We are delighted to know that you had a pleasant stay with us.We hope to welcome you back in the future.Best wishes,Davide Lecca, Guest Relations Manager

8/10 – Bra

Espen

Bodde her 2 netter i mai 2023
Svar fra Georgios Bilias, Guest Relations Manager den 16. mai 2023
Kjære Espen,Tusen takk for din veldig hyggelige tilbakemelding.Vi håper du hadde et flott opphold hos oss!Vi ser frem til å ha deg som gjest igjen.Georgios Bilias, Guest Relations Manager

10/10 – Utmerket

roy

Bodde her 3 netter i april 2023
Svar fra Georgios Bilias, Guest Relations Manager den 19. apr. 2023
Kjære Roy,Tusen takk for din positive tilbakemelding etter ditt opphold hos oss på ibis London Earls Court.Det gleder oss at du valgte vårt hotell og at du var så fornøyd med ditt opphold.Vi ønsker deg velkommen tilbake ved en annen anledning. Med vennlig hilsen,Georgios Bilias, Guest Relations Manager

8/10 – Bra

Verifisert reisende

Reiste med en gruppe
Likte: Renhold og personale og service
Perfekt for fotballtur
Veldig bra frokost. Perfekt til Chelsea-kamp. Litt utdaterte rom, men mer enn bra nok for storbytur til London. Hjelpsomt personale tilgjengelig hele tiden. Rimelig og bra rom.
Bodde her 2 netter i oktober 2022
Svar fra Georgios Bilias, Guest Relations Manager den 25. okt. 2022
Dear Guest, Thank you for sharing your feedback. We appreciate it.We’re happy to hear that you received such friendly and professional service, it is very rewarding for our team and encourages us to uphold our high standards. We try to ensure that our rooms are comfortable and well maintained. Rest assured, we have noted your comments and will consider them carefully when making future improvements.We hope we may have the pleasure of welcoming you back in the future. Best regards,Georgios Bilias, Guest Relations Manager

8/10 – Bra

Britt

Likte: Personale og service
flott lobby, eksklusivt og rent, nedslitte rom
Bodde her 1 natt i juni 2022
Svar fra Ms. Govinda Wilczynska, Guest Experience Manager den 26. juni 2022
Kjære Britt, Tusen takk for en hyggelig tilbakemelding på besøket ditt hos oss. Det var leit at du opplevde rommene som nedslitte, dette skal vi se nærmere på og finne en løsning til snarest. Det var derimot veldig flott at du likte lobbien, renholder og ekslusiviteten. Vi setter pris på din tilbakemelding, og håper at du tar turen innom oss på et senere tidspunkt., Mvh, Ms. Govinda Wilczynska, Guest Experience Manager

6/10 – Grei

Verifisert reisende

Likte ikke: Renhold, personale og service og overnattingsstedets bygg og tilstand
Terrible breakfast, u heard everythung going on in the hallways, knackered romm
Bodde her 4 netter i mars 2022
Svar fra Ms. Govinda Wilczynska, Guest Experience Manager den 2. apr. 2022
Dear Guest, Thank you for taking the time to leave this review about your recent stay with us. We are sorry to hear that our breakfast and rooms have not met your expectations and we would like to know what we can do to improve. We hope to welcome you back again soon and restore your faith in the brand. Ms. Govinda Wilczynska, Guest Experience Manager

8/10 – Bra

John Sigve

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Perfekt for fotballkamp på stamford bridge
Perfekt beliggenhet nær stamford bridge og også kort avstand til West brompton station hvor du kan ta tog til gatwick airport
Bodde her 1 natt i desember 2021
Svar fra Ms. Govinda Wilczynska, Guest Experience Manager den 22. des. 2021
Dear Mr. Sigve, Thank you for taking the time to leave feedback about your recent stay. We are delighted that our location suited your needs perfectly! We hope to welcome you again soon! Ms. Govinda Wilczynska, Guest Experience Manager

8/10 – Bra

Oyvind

Likte: Renhold, personale og service og romkomfort
Bodde her 2 netter i desember 2021
Svar fra Ms. Govinda Wilczynska, Guest Experience Manager den 16. des. 2021
Dear Oyvind, Thank you for letting us know how you rated your recent stay. We are glad we met your expectations. We would love to know how we could have improved your experience with us. We look forward to welcoming you again. Best regards, Ms. Govinda Wilczynska, Guest Experience Manager

2/10 – Forferdelig

Gustav

Forretningsreisende
Likte ikke: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 3 netter i november 2021
Svar fra Ms. Govinda Wilczynska, Guest Experience Manager den 10. des. 2021
Dear Gustav, Thank you for your rating. We are very sorry you were not happy with your experience. We would appreciate it if you could provide us with some more information. We hope to welcome you back for a return visit, Best regards, Ms. Govinda Wilczynska, Guest Experience Manager

10/10 – Utmerket

Malin

Likte: Personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 2 netter i august 2021
Svar fra Mr. Ioannis Koletakis, General Manager den 1. sep. 2021
Dear Malin, Thank you for this positive rating. We are happy we were able to cater to all your needs. Thank you again. We look forward to welcoming you back. Best regards, Mr. Ioannis Koletakis, General Manager

8/10 – Bra

Verifisert reisende

Reiste med familie
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Mye for pengene.
Flott beliggenhet i forhold til undergrund og andre severdigheter. Gode senger og flott frokost. Mye for pengene.
Bodde her 4 netter i februar 2020

8/10 – Bra

Dalsooz

Likte: Renhold
Bodde her 3 netter i februar 2020

6/10 – Grei

Verifisert reisende

Reiste med en gruppe
Likte: Personale og service
Likte ikke: Renhold, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 1 natt i november 2019

8/10 – Bra

Espen

Reiste med familie
Likte: Renhold
Likte ikke: Overnattingsstedets bygg og tilstand
Bodde her 1 natt i oktober 2019

2/10 – Forferdelig

Robert

Reiste med partner
Likte ikke: Personale og service, fasiliteter og overnattingsstedets bygg og tilstand
No water pressure in the shower. Room was tiny.Construction work being undertaken. Staff would not allow food deliveries to my door. Staff entered the room twice to ask if we wanted the room cleaned after it had been done only a few hours earlier. Manaement refused to recognize my Accor Plus membership and apply the relevent benifits even though they had signs up in the reception area proclaiming they were affiliated and offered such benifits. A terrible experience!!!
Bodde her 3 netter i mai 2024

8/10 – Bra

Giammarco

Reiste med en gruppe
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Terzo letto “adattato” ma comunque ottima per la nostra vacanza in questa fantastica città.
Bodde her 3 netter i mai 2024
Svar fra Georgios Bilias, Guest Relations Manager den 15. mai 2024
Dear Marco, Thank you for taking the time to review your stay.It is a pleasure to know that you were well looked after by our professional team and that you found our location to be ideal for your needs. Rest assured that we have taken good note of your comments for future consideration.We are looking forward to welcoming you again. All the best!Georgios Bilias, Guest Relations Manager

8/10 – Bra

Guilherme

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
The hotel room was fully renovated, very spacious and clean. Bathroom was big enough and had a good and relaxing shower. Hotel was under renovations and only negative point was that they did not let us know about the temporary entrance. The surrounding area was well served by restaurants and coffee shops, and very near from the next subway station. Hotel had a bar with pool table and thought that was cool they were transmitting Premier League and Formula 1 on a big screen.
Svar fra Georgios Bilias, Guest Relations Manager den 15. mai 2024
Dear Guilherme, Thank you for taking the time to review your stay.It is delightful to learn that the renovations met with your approval, providing a spacious and clean environment, along with a well-appointed bathroom to enhance your relaxation. However, we regret any inconvenience caused by the lack of communication regarding our temporary entrance. Please be assured that our intention is always to facilitate a seamless experience for our valued guests. For future reference, the main entrance is now in use and our brand new lobby is completed and fully operational.We are also pleased that the hotel’s location proved convenient for exploring local restaurants and coffee shops, and that the proximity to the subway station added value to your stay. Your enjoyment of the George & Dragon Pub, with its vibrant atmosphere and live sports broadcasting, is a testament to the dedication we have to creating memorable experiences. Once again, thank you for choosing ibis London Earls Court and for your constructive comments which help us to refine our guest experience.We are looking forward to welcoming you again. All the best!Georgios Bilias, Guest Relations Manager

6/10 – Grei

Jo-Anne

Reiste med partner
Likte ikke: Overnattingsstedets bygg og tilstand
Tired and dated
Bodde her 1 natt i mai 2024
Svar fra Georgios Bilias, Guest Relations Manager den 15. mai 2024
Dear Jo-Anne, We would like to thank you for this review about your recent experience in our hotel.We regret to hear that you were not completely satisfied with our hotel. We do carry out maintenance whenever necessary to keep our rooms up to date, however, we have noted your comment and will be considering it.Our guests' reviews are always helpful as we seek to constantly improve our facilities and services.We hope to welcome you back. Best wishes,Georgios Bilias, Guest Relations Manager

8/10 – Bra

Michael

Reiste med partner
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Property under construction but room nicely renovated. Air conditioning did not work we told front desk twice but they didn’t seem to get it fixed. It was 23C in our room every night for 5 nights.
Bodde her 5 netter i mai 2024

10/10 – Utmerket

Kimberlee

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Quiet and updated rooms are a plus for staying here.
Bodde her 3 netter i mai 2024
Svar fra Davide Lecca, Guest Relations Manager den 12. mai 2024
Dear Kimberlee,Thank you for sharing your review.We aim to provide a memorable experience with our high standards and quality service and are delighted that we met your expectations.We look forward to welcoming you back on a future occasion.Best regards,Davide Lecca, Guest Relations Manager

10/10 – Utmerket

Kimberlee

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Beautiful rooms that are quite spacious. Close to West Brimptom tube and overground. Check out the walking tour of Bromptom Cemetery too.
Bodde her 5 netter i mai 2024
Svar fra Supriya Rai, Guest Relations Manager den 10. mai 2024
Dear Kimberlee,Thank you for such a positive review.It's a great pleasure to receive your kind comments and we are delighted that you had a memorable experience with us. We appreciate your mention of the excellent service provided and that our high standards met with your approval. Our team is always prepared to go the extra mile to ensure the comfort of our guests.It would be our pleasure to have you return on another occasion. Warm Regards,Supriya Rai, Guest Relations Manager

10/10 – Utmerket

thierry

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
nous avons été contents de notre séjour en général , hôtel à recommander . Très calme et bien situé. Personnel super
Bodde her 1 natt i mai 2024
Svar fra Supriya Rai, Guest Relations Manager den 7. mai 2024
Dear Thierry,Thank you for such a great review.A message of satisfaction from a recent guest is always a reward and incentive for our team members to continue with their efforts to uphold our high standards. It's a pleasure to know that you found our location convenient.We look forward to a return visit from you in the future.Kind Regards,Supriya Rai, Guest Relations Manager

6/10 – Grei

KOSUKE

Likte: Renhold
Likte ikke: Personale og service
Bodde her 5 netter i april 2024
Svar fra Supriya Rai, Guest Relations Manager den 3. mai 2024
Dear Kosuke, Thank you for taking the time to review your stay.We regret that your time with us did not meet all your expectations and would be interested in knowing what we could have improved.We are looking forward to welcoming you again. Warm Regards,Supriya Rai, Guest Relations Manager

10/10 – Utmerket

Rosemary

Likte: Renhold og personale og service
Na
Bodde her 3 netter i februar 2024
Svar fra Davide Lecca, Guest Relations Manager den 4. mai 2024
Dear Rosemary,We would like to thank you for this review about your recent experience in our hotel and It is rewarding to know that you had an overall pleasant stay with us. Best regards,Davide Lecca, Guest Relations Manager

8/10 – Bra

Gordon

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Good price at the time.
Bodde her 5 netter i februar 2024
Svar fra Davide Lecca, Guest Relations Manager den 4. mai 2024
Dear Gordon,Thank you for such a great review.We are delighted to read that your time with us was enjoyable and that you found our rates competitive.We look forward to welcoming you back.Best regards,Davide Lecca, Guest Relations Manager

10/10 – Utmerket

John

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Enjoyed my short stay
Bodde her 1 natt i april 2024
Svar fra Supriya Rai, Guest Relations Manager den 30. apr. 2024
Dear John,Thank you for such a great review.We are pleased that we were able to meet your expectations.We look forward to a return visit from you in the future.Best wishes,Supriya Rai, Guest Relations Manager

2/10 – Forferdelig

scott

Reiste med familie
Likte: Personale og service
Likte ikke: Fasiliteter og overnattingsstedets bygg og tilstand
Property is under renovation and they dont tell you that when booking. Hotel noisy from 9 am to 4 pm with construction. Staff was great but stay was horrible
Bodde her 4 netter i april 2024
Svar fra Davide Lecca, Guest Relations Manager den 27. apr. 2024
Dear Scott,Thank you for taking the time to review your stay.We are glad to hear that you chose our hotel for your stay in London. However, we regret to learn that your experience was not up to your expectations due to noise disturbance. We understand how this could have impacted your stay, and we apologize for any inconvenience caused.Nonetheless, It is rewarding to know that you found our staff to be excellent; we take pride in offering exceptional service to all our guests.We hope that you will allow us the opportunity to provide you with an improved stay in the future. Best regards,Davide Lecca, Guest Relations Manager

10/10 – Utmerket

Sebnem

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Still renovation us continuing. Renovated rooms are excellent. Room cleaner is a little greedy I think. She even doesn’t leave toilet paper but each time reception helped. Breakfast was excellent. The restaurant on the ground level is very good and cheap.
Bodde her 1 natt i april 2024
Svar fra Georgios Bilias, Guest Relations Manager den 25. apr. 2024
Dear Sebnem, We would like to thank you for this review about your recent experience in our hotel.It brings us immense pleasure to hear that our renovated rooms met your expectations and contributed to a comfortable stay. We are also thrilled that you enjoyed the breakfast and found our restaurant offerings to your satisfaction. We sincerely regret any inconvenience caused by the room cleaning service and are grateful that our reception team could assist promptly with your needs. Providing exceptional service is a priority for us, and your experience will be discussed with our housekeeping team to ensure our high standards are consistently met. Thank you for acknowledging the cleanliness of your room and the overall condition of our hotel. Our team works diligently to maintain a welcoming and pristine environment for all our guests.We hope to welcome you back. Best wishes,Georgios Bilias, Guest Relations Manager

10/10 – Utmerket

Kwai Ping

Likte: Personale og service
Staffs helpful and friendly . Hotel is undergo renovation but I did not receive so info before I check in
Bodde her 3 netter i april 2024
Svar fra Georgios Bilias, Guest Relations Manager den 21. apr. 2024
Dear Kwai Ping, Thank you for taking the time to review your stay.We're delighted to hear that you found our staff to be helpful and friendly, as we strive to provide exceptional service for our guests.We regret that you were not informed about the ongoing renovations prior to your check-in. Please accept our sincerest apologies for any inconvenience this may have caused. We understand the importance of setting the right expectations and will review our communication procedures to improve our guest's experience.It's reassuring to note that you were satisfied with our service overall. We continually aim to provide a comfortable and enjoyable stay at ibis London Earls Court. We also take your comments on room cleanliness seriously and will ensure our housekeeping team is aware, as we maintain high standards of cleanliness for all our guests.We are looking forward to welcoming you again. All the best!Georgios Bilias, Guest Relations Manager

8/10 – Bra

Ryan

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Great staff. The hotel is currently in a renovation but well managed and not too much extra noise or inconvenience
Bodde her 7 netter i april 2024
Svar fra Davide Lecca, Guest Relations Manager den 20. apr. 2024
Dear Ryan, Thank you for taking the time to review your stay.We are delighted that your stay with us was enjoyable and comfortable and that our team members contributed to making your stay memorable.We are looking forward to welcoming you again. Kind regards,Davide Lecca, Guest Relations Manager

6/10 – Grei

barbi

Likte: Personale og service
Bodde her 3 netter i april 2024
Svar fra Georgios Bilias, Guest Relations Manager den 20. apr. 2024
Dear Guest, Thank you for reviewing your recent experience.We regret that your time with us did not meet all your expectations and would be interested in knowing what we could have improved.We hope to welcome you back. All the best.Georgios Bilias, Guest Relations Manager

8/10 – Bra

Bonnie Lou

Reiste med familie
Likte: Renhold, personale og service og fasiliteter
Good location from train station and walking. Some construction in hotel made elevators slightly longer wait but not bad. Great breakfast!
Bodde her 3 netter i april 2024
Svar fra Georgios Bilias, Guest Relations Manager den 13. apr. 2024
Dear Guest,Thanks for taking the time to review your stay at our hotel.We regret that your stay coincided with one of our busier periods and would like to apologize for any delay with the lifts during your stay. We are delighted that you nevertheless enjoyed your stay with us and appreciate your kind comments about our team who work hard to ensure that we deliver the best service and always meet your expectations.We are glad we were able to help start your day off on the right foot with our tasty breakfast buffet.We hope that you will return. Best regards,Georgios Bilias, Guest Relations Manager

8/10 – Bra

Kato

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 3 netter i april 2024
Svar fra Supriya Rai, Guest Relations Manager den 13. apr. 2024
Dear Kato,Please accept our sincere thanks for this kind feedback.We appreciate that you chose to stay with us and are glad to know your experience was enjoyable.The entire team looks forward to the pleasure of seeing you again on a future occasion. Best wishes,Supriya Rai, Guest Relations Manager

4/10 – Dårlig

ANTHONY

Reiste med familie, Reiste med en gruppe
Likte: Renhold og personale og service
Likte ikke: Fasiliteter og overnattingsstedets bygg og tilstand
No phones in room. No furniture to store your clothing. Renovation in process (aware in advance). The service at bar was exceptional but the bar food was not great. Included breakfast is tasty & highly recommend; great coffee and specialty coffees, full spread buffet with eggs, ham, bacon, sausage, cereals, fresh fruit, breads, etc.
Bodde her 7 netter i april 2024
Svar fra Supriya Rai, Guest Relations Manager den 11. apr. 2024
Dear Anthony,Thank you for taking the time to share your review.We are glad that our location was ideal for your needs and to know that we helped start your day off on the right foot with our tasty breakfast buffet choices.We will be sure to review the points mentioned as we continue to ensure our facilities match our guests' expectations.We hope you will consider staying with us again in the future. Best regards,Supriya Rai, Guest Relations Manager

10/10 – Utmerket

Julie

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Rooms are not the most modern but clean, practical and really, 5 stars for the staff who were so kind and helpful for every little thing!
Bodde her 3 netter i april 2024
Svar fra Supriya Rai, Guest Relations Manager den 6. apr. 2024
Dear Julie, We appreciate that you took the time to share your experience with us.It's heartening to hear your appreciation for the cleanliness of our rooms and the exceptional service provided by our team. I will ensure your kind words are passed on to them. Your constructive comments on the hotel condition and room amenities are noted, and while our decor may have a classic touch, we aim for comfort and practicality. We're delighted that these aspects contributed to a positive experience.It would be a pleasure to have you return on a future occasion. Best regards,Supriya Rai, Guest Relations Manager

6/10 – Grei

Martin

Reiste med familie
Likte: Renhold og fasiliteter
Renewed/refurbished rooms are clean and comfy. Modern usb plugs, good lightning structure. Few things missing though like razor mirror, toilet brush, air vent in bathroom not working. Also, programming of TVs should be redone. Bluetooth is open for anyone on all devices. You get Bluetooth connection requests on your tv screen every few minutes. The floors are very noisy unfortunately. Especially above neighbours can be heard word by word. Breakfast is nice, not very suited for people won a healthy diet though. Sugar replacement like sweetener is being hidden away and not put on the buffet. Only salted butter, no Marge or cream cheese or any other alternative to butter available. No oat meals either. The hazelnut „nutella“ is actually chocolate syrup not really suitable for a toast or a muffin. Lot of room for improvement here. Hotel is being renovated eight now. Noise is not a problem when you’re not in your room over the day. But some inconveniences are there like elevator only from first floor, reception improvised on the lower level, breakfast put up in a conference room etc.. Wiuld have been nice to be informed about all of that upon booking and not only after getting there.
Bodde her 4 netter i mars 2024
Svar fra Supriya Rai, Guest Relations Manager den 6. apr. 2024
Dear Martin, Thank you for your feedback.We are pleased to hear that you found our rooms to be clean, comfortable, and well-equipped with modern USB plugs and satisfactory lighting. We regret to hear about the missing amenities and the issues with the TV Bluetooth connections. Please be assured that we are looking into these points to improve our guest experience. We also apologize for any disturbance caused by noise, and we will review our current measures to better insulate against sound. We understand the importance of a peaceful environment and are committed to ensuring our guests have a restful stay.Regarding our breakfast options, we strive to cater to a variety of dietary preferences and will take your comments into consideration as we continue to refine our breakfast offerings. We apologize for any inconvenience caused by our ongoing renovations, and we appreciate your understanding as we work to enhance our facilities. Our team is dedicated to providing the best possible service and we hope that any interaction with our staff was pleasant and met your expectations.We do hope that you will return on another occasion. Best regards,Supriya Rai, Guest Relations Manager

10/10 – Utmerket

Ryuhei og Yamagata

Reiste med en gruppe
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
I recommend this hotel. It close from station. Clean. Wide room, Clean bathroom.
Bodde her 3 netter i mars 2024
Svar fra Georgios Bilias, Guest Relations Manager den 4. apr. 2024
Dear Guest,Thank you for sharing your positive review.We are delighted to hear that our hotel's location proved convenient for your travels and that the cleanliness of our facilities met your expectations. It is always gratifying to know that our guests appreciate the spaciousness of our rooms, as well as the amenities provided.Our team is committed to delivering quality service and ensuring a comfortable stay for each guest, so your recognition of their efforts is highly appreciated.We continuously work to maintain the high standards of ibis London Earls Court and are glad to see this reflected in your review.We would be delighted to welcome you back on another occasion. All the best,Georgios Bilias, Guest Relations Manager

8/10 – Bra

Carolin

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Wir hatten ein neu renoviertes Zimmer, das sehr schön und sauber war. Leider hat wegen den laufenden Renovierungsarbeiten hat die Klimaanlage nicht funktioniert. Wir haben als Entschädigung Gutscheine für ein Frühstück und Drinks bekommen. Das Personal war sehr zuvorkommend und freundlich. Das Hotel ist super an die U-Bahn angebunden. Restaurants und Supermärkte sind in Laufreichweite.
Bodde her 4 netter i mars 2024
Svar fra Davide Lecca, Guest Relations Manager den 1. apr. 2024
Dear Carolin, Thank you for sharing this feedback about your recent stay.It is wonderful to hear that you enjoyed your stay with us. Your kind words about our team members are truly appreciated and inspire us to continue upholding our high standards of service. However, we are sorry to hear of the issue you faced and regret that we couldn't resolve this at the time. Please accept our apologies for any inconvenience causedWe do hope to welcome you back in the future. Best regards.Davide Lecca, Guest Relations Manager

6/10 – Grei

Daniel og Shepperton

Reiste med partner
Likte: Renhold
Likte ikke: Personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Stayed for 1 night on Saturday 30th March. From reading reviews it was advised to pick one of their newest rooms. Currently the hotel is in the middle of a huge overhaul. The new room had no phone, no iron, the shower was dreadful and the TV flicked on and off. Popped down to reception, was told its a refurb and they are sorry. Explained this is a new room and not acceptable. Another member of staff then spoke to me and was great. They covered by parking fee (£20) and gave us breakfast in the morning all paid, also they'd fix the shower and TV. On returning from our evening out we could see the shower had been fixed and the pressure was now a good force, enough to remove the bubbles off my head! The next morning we were greeted at breakfast, however, we'd only been given 1 free breakfast. Explained it was comp from the customer services and had been agreed. After 10mins or so they said on this occasion they'd do it and allowed us both to have the breakfast. Overall, poor service from the hotel, we'd driven along way, you expect a new room to provide us with the basics on arrival. Although it was sorted out, it did make what should have been a relaxed enjoyable visit to london for a wedding a painful experience.
Bodde her 1 natt i mars 2024

10/10 – Utmerket

Thomas Michael

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 4 netter i mars 2024
Svar fra Davide Lecca, Guest Relations Manager den 26. mars 2024
Dear Thomas,Thank you for taking the time to share your feedback.We are delighted that everything met your expectations during your stay with us and that you appreciated our high standards.We look forward to seeing you again.Best regards,Davide Lecca, Guest Relations Manager

2/10 – Forferdelig

Nhesthy

Reiste med familie
Likte ikke: Personale og service og overnattingsstedets bygg og tilstand
NO FRIDGE. NO MICROWAVE. LOUD CONSTRUCTION ON GOING AT THE HOTEL from 8:30 in the morning until 5PM (17:00). Checked in today and what a terrible experience. Imagine staying for a holiday and you want to heat food you got from outside… NOT POSSIBLE. As there is no microwave in your room or anywhere in the common areas. You cannot buy yogurts, chill wine/drinks because there is no fridge in the rooms. Most importantly, the hotel DID NOT DISCLOSE that there is a very loud construction going prior. And I do not know why none of the other guests here talked about it here so I am telling you to consider other hotel options. *DO NOT BOOK**
Svar fra Supriya Rai, Guest Relations Manager den 30. mars 2024
Dear Guest,Thank you for sharing a review.We're genuinely sorry to hear about the inconveniences you experienced during your stay. Our hotel aims to provide a peaceful environment, and we regret any disturbance from the maintenance work despite trying to have minimal impact on our guest's comfort. Please rest assured that the comfort and satisfaction of our guests are our top priorities, and such occurrences are not a reflection of our usual standards. While it's true that we do not offer in-room fridges or microwaves unlike apartment hotels or luxury brands, we strive to provide amenities such as our on-site dining options to cater to our guests' needs. However, to accommodate our guests as much as possible we do offer to store the essentials like medicines in the reception when requested. We hope to welcome you back on future occasions. Best regards,Supriya Rai, Guest Relations Manager

8/10 – Bra

Hugh

Reiste med partner
Likte: Personale og service
Dusty room and noise from renovation early morning including on a sunday
Bodde her 2 netter i mars 2024
Svar fra Supriya Rai, Guest Relations Manager den 17. mars 2024
Dear Hugh, Thanks for sharing your point of view.We would like to apologize for any inconvenience you experienced during your stay. The comfort and well-being of our guests are very important to us, so please do not hesitate to make us aware of any discomfort so that we can look for a solution. We hope to have the pleasure of seeing you again in the future.Best wishes,Supriya Rai, Guest Relations Manager

6/10 – Grei

Ho Yin Edwin

Reiste med en gruppe
Likte: Personale og service
The staying is average. The staffs are friendly and helpful. The main part that we concern is the noise in the morning. Seems there is some work undergoing on Friday morning around eight-ish, and waking us up.
Bodde her 2 netter i mars 2024
Svar fra Georgios Bilias, Guest Relations Manager den 17. mars 2024
Dear Guest, We appreciate your feedback.We're delighted to hear that you found our staff friendly and helpful, as our team strives to provide the best service possible. It's wonderful to know that our efforts are being recognized. We do apologize for any disturbance you experienced due to noise. Our hotel usually prides itself on offering a peaceful environment, and, unfortunately, this was not the case during your stay. Please rest assured that we continuously work to ensure all guests enjoy a restful experience.We look forward to seeing you again in the future. Kindest regards,Georgios Bilias, Guest Relations Manager

8/10 – Bra

Ya Fang

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Svar fra Davide Lecca, Guest Relations Manager den 14. mars 2024
Dear Fang,thank you for taking the time to share your experience at our hotel.We're pleased that you had a pleasant stay with us and appreciated our high standards.We look forward to welcoming you back.Kind regards,Davide Lecca, Guest Relations Manager

8/10 – Bra

Michael

Reiste med partner
Likte: Renhold og personale og service
The staff, location and mattress quality are the high points of this property. Two blocks from the West Bromton tube station. Less than a mile or one tube stop to Stamford Bridge stadium. The hotel is under renovation, to be completed by summer.
Bodde her 2 netter i februar 2024
Svar fra Davide Lecca, Guest Relations Manager den 1. mars 2024
Dear Michael, Thank you for your review.We're delighted to hear that you appreciated the quality of our mattresses and found our location convenient for your travels around London. It's also wonderful that our team made a positive impression during your stay.We look forward to welcoming you back.Kind regards,Davide Lecca, Guest Relations Manager

10/10 – Utmerket

Keiron

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Welcomed by friendly staff and advised of ongoing work but wasn’t much of an issue. Room was better than expected and looked like it had been recently upgraded. Beds were comfortable and good access to central London
Bodde her 1 natt i februar 2024
Svar fra Davide Lecca, Guest Relations Manager den 1. mars 2024
Dear Keiron,Thank you for taking the time to share your positive feedback.It's delightful to hear that our staff made a great first impression. We're also thrilled you found the room to your liking and appreciated the recent upgrades. Knowing that our beds provided you with comfort and that our location offered convenient access to central London is wonderful.We look forward to welcoming you back. Kind regards,Davide Lecca, Guest Relations Manager

8/10 – Bra

Yuichi

Forretningsreisende
There was a little noise because this hotel is now under renovation , but its breakfast is delicious and that's a good hotel.
Bodde her 3 netter i februar 2024
Svar fra Davide Lecca, Guest Relations Manager den 29. feb. 2024
Dear Yuichi, Thank you for your feedback.We are sorry to hear that you were disturbed and wish you had let us know during your stay. We are always available to find an immediate solution to any issues as your comfort is a top priority. Nevertheless, we are pleased we could help start your day well with a tasty breakfast.We hope to have the opportunity to welcome you again.Best wishes,Davide Lecca, Guest Relations Manager

6/10 – Grei

James

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Clean rooms but terrible shower be better stood out in the rain
Bodde her 1 natt i februar 2024
Svar fra Davide Lecca, Guest Relations Manager den 29. feb. 2024
Dear James,Thank you for taking the time to review your stay.We appreciate your kind words about our dedicated team members who work hard to ensure that every guest here has a comfortable and memorable stay. We have noted your comment and will be reviewing this with our maintenance team.We hope to welcome you back in the future for an improved stay.Kind regards,Davide Lecca, Guest Relations Manager