Dear Petal Anne, Thank you for sharing some feedback related to your stay. I'm sorry to hear that you experienced this during your stay. Please rest assured that we will investigate this as all the new information related to what you mentioned was updated before we reopened on the 29th of March, including Hotels.com. We hope to welcome you in the near future. Warm regards, Pedro Botelho Guest Relations Manager

Thank you for the great review! Many thanks

Thank you for the great review, we are delighted you had a great stay! Kind regards

We were so happy to read your review Mary and learn of the positive stay you had! We look forward to welcoming you back in the near future. Kind regards

We are happy to know you had a great stay, thank you for your rating! Best regards

Many thanks for the wonderful review Brian. We are pleased to hear how impressed you were with our hotel! Kind regards

Thank you for your high scores Laura! The team look forward to welcoming you back soon! Kind regards

Appreciate the great scores Carol! Kind regards

Thank you Alison for your review! Kind regards

Thank you for reviewing our hotel Anthony! Best regards

Thank you for taking the time to review Julz! Kind regards

Dear Jeff, we are thrilled our location was suited to your needs and hope you enjoyed the rest of your stay with us. Kind regards

Thank you for the positive comments David! Kind regards

Dear Olga Thank you for your review, we appreciate your feedback and your comments will be passed on to review further. We do hope you can join us again soon. Kind regards

Dear Roger, I am thrilled to learn the team were able to help you with your specific requirements and that you left feeling happy. We hope you can join again very soon. Kind regards

Dear Jens, I am sorry to hear you experienced a couple of issues and that we could not fully exceed your expectations on this visit. Your feedback has been shared with the relevant managers to review further. It is only through such feedback that we can constantly improve our product and service. We hope you may still consider a Hilton property in the future. Kind regards

It is great to hear you found our hotel to you liking and hope you can join us again soon. Kind regards

Dear Robert. thank you for your review, we are pleased you found our hotel quiet and comfortable and hope you will join again very soon. Kind regards

Thank you for the great scores! Kind regards

Dear Yuko, i am sorry to see we did not exceed your expectations on this visit, if you wish to share further feedback we would love to hear from you directly. Best regards

Delighted you enjoyed your stay, kind regards

Thank you for your review Cameron, we hope to welcome you back in the near future. Kind regards

Thank you Simon, we are thrilled you were so impressed! Kind regards

Thank you for the rating Anthony! Best regards

Dear RenitaThank you for your review, we are pleased that overall you enjoyed your time with us and that you would visit us again. Many thanks

Dear Cecilia I am sorry to hear you were not given a room as expected, i hope the team were able to make this right for you whilst still at the hotel and hope you will still consider a future stay with us. Kind regards

Thank you for the great scores Sanjeev! Many thanks

Thank you for sharing your review Sanjeev, we are pleased you found our hotel convenient and we look forward to your next visit! Kind regards

Thank you for the positive review! We are delighted you had a great stay, best regards

Thank you Richard for your rating! Kind regards

Thank you for sharing your rating Amina! Kind regards

Thank you for your 5 out of 5 rating! kind regards

Dear Don, Thank you for your feedback, we appreciate your comments and also not sure why you found the pudding to be of poor quality. I will however pass your comments on for further reviewing from the kitchen team. We do hope you will continue to stay with us when next in the area. Best regards

Thank you for your review, I am pleased that overall you had a great stay and hope you will join us again very soon. Best regards

Thank you for the review Stephanie, we are pleased you had a great experience. Kind regards

We appreciate the high rating Andrew! Many thanks

Thank you Sam for the recommendation, we look forward to your next visit! Kind regards

Dear Sergio Thank you for your review, we appreciate your feedback and take your comments on board. We are pleased you found our gym to your liking though. Best regards

Thank you for choosing the Hilton London Heathrow, we are pleased you found our restaurant to be excellent. Kind regards

Thank you for your review! Many thanks

Thank you Joanna for the kind words, we are pleased you were impressed with our hotel! Kind regards

Thank you Andrew for the great review! Best regards

Thank you for your review! Many thanks

Thank you for the great review Manuel! Kind regards

Thank you for the high rating Fred! Kind regards

Dear Lee-Ann, I am sorry to hear you felt let down i can understand how frustrated you may have felt. The receptionist was right in highlighting there are three ways to reach the different terminals, unfortunately on occasion the hoppa bus (not run by the hotel) is not always the most reliable option and something out of our control. The taxi cost are 25 for a standard car to a terminal, this also includes the Heathrow drop off charge. We will however share your feedback with the team and ensure everything is communicated properly to all our guests. We do hope you may consider a future stay with us as we would love the opportunity to welcome you back. Kind regards

Thank you for choosing the Hilton London Heathrow hotel, we are pleased that overall you enjoyed your time with us and found our location most suited for your needs. Kind regards