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Anmeldelser av DoubleTree by Hilton London West End

4 out of 5
DoubleTree by Hilton London West End
92 Southampton Row, London, England

Anmeldelser

7,8

Bra

Rangering på 10 − Utmerket. 333 av totalt 1000 anmeldelser." "
Rangering på 8 − Bra. 362 av totalt 1000 anmeldelser." "
Rangering på 6 − Grei. 141 av totalt 1000 anmeldelser." "
Rangering på 4 − Dårlig. 102 av totalt 1000 anmeldelser." "
Rangering på 2 − Forferdelig. 62 av totalt 1000 anmeldelser." "

8,0/10

Renhold

8,4/10

Personale og service

7,4/10

Fasiliteter

7,6/10

Overnattingsstedets bygg og tilstand

7,8/10

Miljøvennlige løsninger

Anmeldelser

8/10 – Bra

Kenneth

Reiste med familie
Likte: Renhold, personale og service og romkomfort
Gode rom, litt eldre standard men godt innenfor hva som er forventet. Ble også oppgradert fra enkeltrom til dobbeltrom- så det var jo veldig fint. God frokost :-)
Bodde her 1 natt i februar 2024
Svar fra Geetha den 6. mars 2024
Dear Mr. Kenneth,Thank you for choosing to stay with us and for the review. We are glad to know that you enjoyed your stay with us. We look forward to your future stays with us.Warm RegardsK. Geetha LakshmiGuest Relations Manager

10/10 – Utmerket

Rune

Reiste med familie
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
flott opphold
Flott hotell med god service. Oppholdet startet med at ei fra resepsjonen kom opp med passet som jeg glemte ved innsjekking. Veldig bra!
Bodde her 1 natt i november 2023
Svar fra Geetha den 15. nov. 2023
Dear Guest,Thank you for choosing to stay with us and for the wonderful review you left us! We are happy that you had a wonderful stay with us and we eagerly look forward to your next visit.

10/10 – Utmerket

Verifisert reisende

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 3 netter i oktober 2023
Svar fra Geetha den 17. okt. 2023
Dear Guest,Thank you for the perfect 10/10 score that you gave us. Its a pleasure serving you and we look forward to the opportunity again in near future.

4/10 – Dårlig

Eivind

Bodde her 1 natt i juni 2023
Svar fra lakshani De Zylva den 21. juli 2023
Dear Guest We sincerely apologize for the unpleasant experience you had.We genuinely strive to provide our guests with a comfortable and enjoyable stay, and it is disheartening to learn that we fell short of your expectations.Once again, we sincerely apologize for the inconvenience and disappointment caused. Your feedback is invaluable to us, as it helps us identify areas for improvement and ensure a better experience for our guests. We genuinely hope that you will give us another opportunity to provide you with a more enjoyable stay in the future.We appreciate your understanding and look forward to the possibility of welcoming you back to our hotel.Kind RegardsLakshani De ZylvaGuest Relations Manager

10/10 – Utmerket

Einar

Bodde her 1 natt i juni 2023
Svar fra Geetha den 21. juni 2023
Dear Guest,Thank you for taking a moment to rate your stay experience at Double Tree by Hilton London West End. We are happy to know that your stay was perfect & enjoyable. We look forward to the opportunity of hosting you again at our hotel soon!Warm RegardsK. Geetha LakshmiGuest Relations Manager

8/10 – Bra

Else Birgitte

Reiste med familie
Likte: Personale og service og romkomfort
Bodde her 3 netter i mai 2023
Svar fra lakshani De Zylva den 11. mai 2023
Dear Else, Thank you for taking a moment to rate your experience. I am happy to hear that the stay was as per your expectations. We look forward to welcoming you back to our hotel in the not too distant future!Kind RegardsLakshani De ZylvaGuest Relations Manager

10/10 – Utmerket

Verifisert reisende

Reiste med familie
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 3 netter i februar 2023
Svar fra Guest Relations Team den 27. feb. 2023
Thankyou for your 10 star rating , much appreciated

8/10 – Bra

Tom Georg

Reiste med en gruppe
Likte: Personale og service og romkomfort
Likte ikke: Overnattingsstedets bygg og tilstand
Sentralt alternativ
Sentralt plassert hotell - stor forskjell på rom standard. Velg derfor å booket av de rommene som er pussetopp. De rommene som ikke er pusset opp et slitt og trenger oppussing. God frokost og bra utstyrt treningsrom
Bodde her 3 netter i oktober 2022

8/10 – Bra

Thor

Reiste med familie
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Veldig sentralt, bra frokost. Eneste som kunne vært bedre var varmen på badet
Bodde her 3 netter i februar 2022
Svar fra Guest Relations Manager den 9. mars 2022
Dear Thor, Thank you for taking the time to write a review following your recent stay! Your feedback is much appreciated about the heating. We hope to have the chance to see you back again in the near future! Sincerely,

8/10 – Bra

Anette Nystad

Likte: Overnattingsstedets bygg og tilstand og romkomfort
Likte ikke: Renhold
Sentralt og ok hotell
Bra hotell for prisen. Ca 15 min å gå til Oxford Circus. Bestilte uten frokost for å kunne sove lenge, men ble vekket 2 av 4 morgener pga brannalarmen. Årsak; gjester som dusjet med for varmt vann og lot baderomsdøren stå åpen (røykvarsler rett utenfor døren som reagerer på damp..) Ikke renhold pga covid - da måtte man spesifikt be om det dagen i forkant
Bodde her 4 netter i oktober 2021

10/10 – Utmerket

Thor arne

Reiste med en gruppe
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Perfekt...
Bodde her 1 natt i mars 2020

8/10 – Bra

Morten

Likte: Personale og service, overnattingsstedets bygg og tilstand og romkomfort
Likte ikke: Renhold
Ubehagelig med rotte i frokostsalen. Trekker ned. Sengene var også noe hard. Bra beliggenhet og hyggelig betjening.
Bodde her 2 netter i januar 2020

8/10 – Bra

Shashi

Reiste med familie
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Dobbelt rom som vi flkk var veldig comfortabelt men toalett i twin rom luktet dårlig, ellers bra. Frokost var god. Beliggenhet var fantastisk. Hotel personale var hyggelig og behjelpelig.
Bodde her 1 natt i desember 2019

10/10 – Utmerket

Hege

Reiste med en gruppe
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Nice hotel!
Good location of the hotel! We got a rom facing the backyard and that was so nice since we didn't had any noice from the traffic outside! Good beds. Clean rooms. We had some trouble with the aircondition at our first room, and at our second room some really wierd noices so we got to change the room again. and after that everything was good ! The staff was really helpfull all through our stay! And we also got great tips for a theater/musical show! I will recommend this hotel !
Bodde her 3 netter i november 2019

6/10 – Grei

Yi Feng

Reiste med familie
Likte ikke: Renhold
Could’ve made an effort
Generally not a good stay. Understaffed during check in with poor/cold service. Entered an ice cold room where the window was partially open. This part was fine since we were only dropping our luggage of, however unprofessional. When entering the bathroom and unfolding the towel, it was dirty. I’m sure they did wash it, but still dirty.. Location is good with fair walking distance to soho, and relatively quiet at night.
Bodde her 1 natt i november 2019

10/10 – Utmerket

Morten

Reiste med en gruppe
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 3 netter i september 2019

8/10 – Bra

Lise

Likte: Renhold, personale og service og romkomfort
Bodde her 3 netter i september 2019

8/10 – Bra

Verifisert reisende

Likte: Renhold, overnattingsstedets bygg og tilstand og romkomfort
Helt greit.
Ble mye rot da de var overbokket. Skal få igjen noen kroner.
Bodde her 2 netter i mai 2019

6/10 – Grei

Verifisert reisende

Likte: Fasiliteter og overnattingsstedets bygg og tilstand
Bodde her 1 natt i mars 2019

4/10 – Dårlig

Rune

Likte: Overnattingsstedets bygg og tilstand
Likte ikke: Renhold, personale og service og romkomfort
Bra beliggenhet, men for dårlig service
Slett renhold, uoppmerksomme ansatte, støy fra tuben da rommet lå under bakkeplan. Ok frokost og bra beliggenhet.
Bodde her 2 netter i november 2018

8/10 – Bra

Jonny

Meget bra hotell til en ok pris God standard på rommene, rent og ordentlig Mehet god frokost
Bodde her 3 netter i november 2018

8/10 – Bra

Frode Malcolm

Likte: Renhold og personale og service
Bodde her 4 netter i november 2018

4/10 – Dårlig

Verifisert reisende

Likte: Personale og service
Likte ikke: Renhold, overnattingsstedets bygg og tilstand og romkomfort
Amazing staff terrible rooms
The staff was amazing, but the rooms were equally horrible. We switched rooms three times: first room was on main street and the windows are paper thin, second room was absolutely filthy, and the third room was infested with fruit flies. All the rooms were freezing cold, and all really run down.
Bodde her 6 netter i oktober 2017

8/10 – Bra

Paul

Reiste med familie
Likte: Personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Cookies 😋
Bodde her 2 netter i mai 2024
Svar fra Geetha den 27. mai 2024
Dear Mr. Paul,Thank you for the feedback about your stay. Happy to know that you had a pleasant stay. Look forward to hosting you again, soon!Warm RegardsK. Geetha Lakshmi

8/10 – Bra

John

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 3 netter i mai 2024
Svar fra Geetha den 27. mai 2024
Dear Mr. John,Thank you for the feedback about your stay. Happy to know that you had a pleasant stay. Look forward to hosting you again, soon!Warm RegardsK. Geetha Lakshmi

8/10 – Bra

John

Reiste med partner
Likte: Personale og service og overnattingsstedets bygg og tilstand
Very clean
Bodde her 1 natt i mai 2024
Svar fra lakshani den 5. mai 2024
Dear Guest, We are so pleased to see your positive rating and that you enjoyed your stay at our hotel. We would love to have you stay with us again!Kind Regards,DoubleTree by Hilton London - West End

8/10 – Bra

Thilat

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 1 natt i april 2024
Svar fra lakshani den 9. apr. 2024
Dear Guest Thank you so much for taking the time to rate your stay with us! We are thrilled to hear that you had a delightful stay at our hotel. We are committed to providing exceptional service and creating memorable experiences for every guest, and it warms our hearts to know that we succeeded in making your stay enjoyable.Your positive feedback encourages us to continue delivering top-notch hospitality, and we genuinely look forward to welcoming you back on your next visit!Once again, thank you for choosing us and for sharing your happiness with usKind RegardsLakshani De ZylvaGuest Relations Manager

10/10 – Utmerket

Lisa

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Great location! Staff was super friendly and helpful.
Bodde her 3 netter i mars 2024
Svar fra lakshani den 9. apr. 2024
Dear Guest Thank you so much for taking the time to rate your stay with us! We are thrilled to hear that you had a delightful stay at our hotel. We are committed to providing exceptional service and creating memorable experiences for every guest, and it warms our hearts to know that we succeeded in making your stay enjoyable.Your positive feedback encourages us to continue delivering top-notch hospitality, and we genuinely look forward to welcoming you back on your next visit!Once again, thank you for choosing us and for sharing your happiness with usKind RegardsLakshani De ZylvaGuest Relations Manager

10/10 – Utmerket

Kacy

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Great location, friendly staff. They let us do an early check in for free.
Bodde her 3 netter i mars 2024
Svar fra Geetha den 28. mars 2024
Dear Ms. Wothe,Thank you for staying with us and for the lovely review. Hope to see you again soon!Warm RegardsK. Geetha LakshmiGuest Relations Manager

10/10 – Utmerket

Esthefany

Forretningsreisende, Reiste med en gruppe
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
It was great and the staff was really nice
Bodde her 2 netter i mars 2024
Svar fra lakshani den 16. mars 2024
Thank you for taking the time to share your positive feedback about your recent stay at our hotel. We are thrilled to hear that you had a wonderful experience!It's fantastic to hear that you enjoyed your stay overall. We aim to create a welcoming and comfortable environment for all our guests, and your satisfaction is our ultimate goal. We value your patronage and look forward to serving you again in the future.Kind RegardsLakshani De ZylvaGuest Relations Manager

10/10 – Utmerket

l

Reiste med en gruppe
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Great choice for us.....
Nearly everything was great....all staff friendly and accomodating.....rooms super and location spot on...
Bodde her 2 netter i februar 2024
Svar fra lakshani den 26. feb. 2024
Dear Guest Thank you so much for your kind words and wonderful feedback! We are thrilled to hear that you had a delightful stay at our hotel. Your appreciation for our staff means a lot to us – we take great pride in ensuring our guests' satisfaction.We are committed to providing exceptional service and creating memorable experiences for every guest, and it warms our hearts to know that we succeeded in making your stay enjoyable.Your positive feedback encourages us to continue delivering top-notch hospitality, and we genuinely look forward to welcoming you back on your next visit!Once again, thank you for choosing us and for sharing your happiness with usKind RegardsLakshani De ZylvaGuest Relations Managerl.zylva@dtlondonwestend.com

6/10 – Grei

William

Likte: Renhold og personale og service
Nice hotel, however bed wasnt brilliantly comfy, the shower sounded like a dentist drill when on, tv signal was poor, bathroom wasnt built for ease of movement
Bodde her 2 netter i februar 2024
Svar fra lakshani den 26. feb. 2024
Dear Mr William, I am writing to sincerely apologize for the unpleasant experience you had during your recent stay at our hotel.We are deeply sorry for the inconvenience caused by room conditions you encountered during your stay with us. Your comfort and satisfaction are of utmost importance to us, and we understand that these issues significantly impacted the quality of your stay. We strive to provide a relaxing and enjoyable atmosphere for all our guests, and we regret that we fell short of your expectations on this occasion.Your feedback is invaluable to us, as it helps us improve our services and ensure a more enjoyable experience for all our guests. We genuinely appreciate your understanding and patience during this unfortunate situation. Once again, please accept our sincerest apologies for the inconvenience caused. Should you decide to stay with us again in the future, we will make every effort to ensure your stay is nothing short of exceptional.If you have any further concerns or wish to discuss your experience further, please feel free to reach out to me.Thank you for bringing this matter to our attention, and we hope to have the opportunity to welcome you back to our hotel soon.Kind RegardsLakshani De ZylvaGuest Relations Managerl.zylva@dtlondonwestend.com

10/10 – Utmerket

Susan

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Wonderful hotel
Our first stay Inn a Double Tree hotel we received a warm welcome a freshly baked cookie and received news that our room had been upgraded. The room was very comfortable giving us a great nights sleep. There was so much choice for breakfast can’t wait to stay again
Bodde her 1 natt i februar 2024
Svar fra lakshani den 11. feb. 2024
Dear Guest Thank you so much for your kind words and wonderful feedback! We are thrilled to hear that you had a delightful stay at our hotel. Your appreciation for our staff means a lot to us – we take great pride in ensuring our guests' satisfaction.We are committed to providing exceptional service and creating memorable experiences for every guest, and it warms our hearts to know that we succeeded in making your stay enjoyable.Your positive feedback encourages us to continue delivering top-notch hospitality, and we genuinely look forward to welcoming you back on your next visit!Once again, thank you for choosing us and for sharing your happiness with usKind RegardsLakshani De ZylvaGuest Relations Manager

2/10 – Forferdelig

Patricia

Bodde her 1 natt i februar 2024
Svar fra Guest Relations Team den 20. feb. 2024
Dear Guest , Thankyou for taking out time for your feedback . We deeply apologize for the not reaching up the standard.Hope you will give us another chance to treat you better Regards

6/10 – Grei

Verifisert reisende

Reiste med familie
Likte: Renhold, personale og service og romkomfort
Likte ikke: Overnattingsstedets bygg og tilstand
Very friendly helpful staff. Room upgrade for birthday very welcome. Good location. Luke warm water if left tap and shower running for 10 mins otherwise stone cold. Strange that light beside was switched on other side of bed! Sons room had broken kettle TV didn’t work and was noisy. Helpful staff moved him for second night.
Bodde her 2 netter i januar 2024
Svar fra lakshani den 3. feb. 2024
Dear Guest I am writing to express my sincerest apologies for the unfortunate experience you had during your recent stay with us. It is disheartening to learn that your expectations were not met.I want to assure you that we take guest feedback very seriously, and we deeply regret that there wasn't sufficient hot water and the issues with the lighting. Please be assured that this is not reflective of the level of service and quality we aim to provide to all our valued guests.We understand how important it is to have a comfortable and enjoyable stay, and we deeply regret that we failed to deliver on this promise during your visit. Your feedback has been shared with our team.On a positive note, we are thrilled that you enjoyed the warm welcome from our team. Thank you for your understanding, and we hope to have the opportunity to welcome you back soon.Kind RegardsLakshani De ZylvaGuest Relations Manager

10/10 – Utmerket

Heather

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 1 natt i januar 2024
Svar fra lakshani den 2. feb. 2024
Dear Guest Thank you so much for your positive rating ! We are thrilled to hear that you had a delightful stay at our hotel. We are committed to providing exceptional service and creating memorable experiences for every guest, and it warms our hearts to know that we succeeded in making your stay enjoyable.Once again, thank you for choosing us and for sharing your happiness with usKind RegardsLakshani De ZylvaGuest Relations Manager

10/10 – Utmerket

David

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Fantastic service from all of the staff.
Great location near to the theatre district and the British museum. Service from the moment we arrived to when we left was excellent.
Bodde her 1 natt i januar 2024
Svar fra Guest Relations Team den 1. feb. 2024
Dear Guest , Thankyou for taking out time for a lovely feedback . We look forward to host you

8/10 – Bra

Christina

Reiste med en gruppe
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Het is erg centraal. Dit is fijn!
Bodde her 3 netter i januar 2024
Svar fra lakshani den 31. jan. 2024
Dear Guest Thank you so much for your kind words and wonderful feedback! We are thrilled to hear that you had a delightful stay at our hotel. Your positive feedback encourages us to continue delivering top-notch hospitality, and we genuinely look forward to welcoming you back on your next visit!Once again, thank you for choosing us and for sharing your happiness with usKind RegardsLakshani De ZylvaGuest Relations Manager

10/10 – Utmerket

Christopher

Forretningsreisende
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Good hotel
Great location.friendly staff. My room was small but fully functional good breakfast
Bodde her 1 natt i januar 2024
Svar fra lakshani den 31. jan. 2024
Dear Guest Thank you so much for your positive rating! We are thrilled to hear that you had a delightful stay at our hotel. Your appreciation for our staff means a lot to us – we take great pride in ensuring our guests' satisfaction.Your positive feedback encourages us to continue delivering top-notch hospitality, and we genuinely look forward to welcoming you back.Once again, thank you for choosing us and for sharing your happiness with usKind RegardsLakshani De ZylvaGuest Relations Manager

8/10 – Bra

Scott

Forretningsreisende
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 1 natt i januar 2024
Svar fra Guest Relations Team den 1. feb. 2024
Dear Guest , Thankyou for taking out time for a lovely feedback . We look forward to host you

10/10 – Utmerket

Allen

Forretningsreisende
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Staff friendly and very helpful
Bodde her 1 natt i januar 2024
Svar fra lakshani den 24. jan. 2024
Dear Guest Thank you so much for your kind words and wonderful feedback! We are thrilled to hear that you had a delightful stay at our hotel. Your appreciation for our staff means a lot to us – we take great pride in ensuring our guests' satisfaction.We are committed to providing exceptional service and creating memorable experiences for every guest, and it warms our hearts to know that we succeeded in making your stay enjoyable.Your positive feedback encourages us to continue delivering top-notch hospitality, and we genuinely look forward to welcoming you back on your next visit!Once again, thank you for choosing us and for sharing your happiness with usKind RegardsLakshani De ZylvaGuest Relations Manager

10/10 – Utmerket

Lilian

Bodde her 1 natt i januar 2024
Svar fra lakshani den 23. jan. 2024
Dear Guest Thank you so much for your positive rating! We are thrilled to hear that you had a delightful stay at our hotel. Your appreciation for our staff means a lot to us – we take great pride in ensuring our guests' satisfaction.We are committed to providing exceptional service and creating memorable experiences for every guest, and it warms our hearts to know that we succeeded in making your stay enjoyable.Your positive feedback encourages us to continue delivering top-notch hospitality, and we genuinely look forward to welcoming you back on your next visit!Once again, thank you for choosing us and for sharing your happiness with usKind RegardsLakshani De ZylvaGuest Relations Manager

10/10 – Utmerket

Leah

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Clean, comfortable room. We initially had an issue with the electric tripping but this was dealt with very quickly & efficiently. Beautiful breakfast. Excellent choice. Staff very polite & friendly. Close to everything
Bodde her 2 netter i januar 2024
Svar fra Geetha den 19. jan. 2024
Dear Guest,Thank you for the feedback. Happy to know that you had a great stay. Hope to see you again at our Hotel soon!Warm RegardsK. Geetha LakshmiGuest Relations Manager

10/10 – Utmerket

Serge

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Londres en 2024
Un excellent petit séjour à Londres. Hôtel très bien placé et très agréable. Pas très loin de shafsbury théâtre.. Très accessible à pied de la gare Saint Pancras..
Bodde her 1 natt i januar 2024
Svar fra Geetha den 19. jan. 2024
Dear Guest,Thank you for the feedback. Happy to know that you had a great stay. Hope to see you again at our Hotel soon!Warm RegardsK. Geetha LakshmiGuest Relations Manager

10/10 – Utmerket

JOHN

Forretningsreisende
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
EXCELLENT, EFFICIENT STAY
Bodde her 2 netter i januar 2024
Svar fra Geetha den 19. jan. 2024
Dear Guest,Thank you for the feedback. Happy to know that you had a great stay. Hope to see you again at our Hotel soon!Warm RegardsK. Geetha LakshmiGuest Relations Manager

10/10 – Utmerket

Adrian

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Perfect stay.
From check in to check out this 3 weekday stay was perfect. Check in quick. Room very clean and comfortable. Bar and food reasonably priced and seating area perfect. Service very good and everyone pleasant and helpful. Breakfast excellent with so much choice.
Bodde her 2 netter i januar 2024
Svar fra Jotleen den 8. jan. 2024
Dear Guest , Thank you so much for taking the time to share your wonderful feedback with us. It's fantastic to know that you enjoyed our breakfast offerings, featuring a variety of options to cater to different preferences. We strive to provide a comprehensive dining experience for our guests, and we're pleased to see that we met your expectations.We truly appreciate your kind words, and we are already looking forward to welcoming you back for another enjoyable stay. If there is anything specific you .

6/10 – Grei

Heather

Likte ikke: Overnattingsstedets bygg og tilstand
Bathroom was in desperate need of a refurb
Bodde her 1 natt i desember 2023
Svar fra grm den 8. jan. 2024
Thank you for bringing this matter to our attentionWe apologize for the inconvenience . I hope you will give us a chance to treat you better .

4/10 – Dårlig

leanne

Reiste med en gruppe
Likte: Personale og service
Likte ikke: Overnattingsstedets bygg og tilstand
We thought being a Hilton the standard would be good but sadly not. We booked a family room and it wasn’t great especially for the price of £300 a night. The pull out bed was in such bad condition it was like sleeping on concrete and you could feel every bar and spring. The aircon unit was faulty and sounds like someone was snoring the whole time plus the light on the dial on the wall was flashing all night lighting up the room. The windows were not safe as they opened up full and a child could fall out of them. Room was very dated and felt run down, curtains were all different lengths and the fridge didn’t work. Also the shower went from burning hot to freezing cold and it was dribbling out so took forever to have a shower whilst trying not to burn your skin. We didn’t sleep at all so I’d suggest paying a bit more and having a good night sleep so your next day isn’t ruined. The location was good for us but that was about all I can say was good.
Bodde her 1 natt i desember 2023
Svar fra GRM den 8. jan. 2024
Dear Guest , I am writing to sincerely apologize for the unpleasant experience you had during your recent stay at our hotel.our comfort and satisfaction are of utmost importance to us, and we understand that these issues significantly impacted the quality of your stay. .We strive to provide a relaxing and enjoyable atmosphere for all our guests, and we regret that we fell short of your expectations on this occasion.Thank you for bringing this matter to our attention

6/10 – Grei

Allen

Bodde her 6 netter i desember 2023
Svar fra Guest Relations Team den 4. jan. 2024
Dear Guest Thankyou for the rating .

10/10 – Utmerket

Jorge

Reiste med familie
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Amazing hotel and staff.
Excellent location, centrally located. Staff is extremely friendly. We enjoyed our stay! Looking forward to coming back really soon.
Bodde her 3 netter i desember 2023
Svar fra Jotleen - Guest Relations Manager den 4. jan. 2024
Dear Guest Thankyou for your 10 star rating . We look forward to host you again .