Lobby-lounge
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Anmeldelser av Dao By Dorsett West London

4 out of 5
Dao By Dorsett West London
56 Shepherd's Bush Green, London, England

Anmeldelser

8,4

Veldig bra

Rangering på 10 − Utmerket. 93 av totalt 174 anmeldelser." "
Rangering på 8 − Bra. 45 av totalt 174 anmeldelser." "
Rangering på 6 − Grei. 17 av totalt 174 anmeldelser." "
Rangering på 4 − Dårlig. 12 av totalt 174 anmeldelser." "
Rangering på 2 − Forferdelig. 7 av totalt 174 anmeldelser." "

8,6/10

Renhold

8,2/10

Personale og service

8,4/10

Fasiliteter

8,8/10

Overnattingsstedets bygg og tilstand

8,6/10

Miljøvennlige løsninger

Anmeldelser

8/10 – Bra

Hege

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 2 netter i desember 2023
Svar fra FZ den 9. des. 2023
Thank you very much for taking the time to score our hotel following your stay with us.I hope that you will give us another opportunity to welcome you back soon, Many thanks again,Dorsett London Shepherd’s Bush

6/10 – Grei

Odd Kristian

Likte ikke: Renhold og personale og service
Bodde her 3 netter i september 2023
Svar fra Erol den 18. sep. 2023
Thank you very much for your review and rating. I am sorry to read that your experience did not meet your expectations. Please accept my sincerest apologies. I have shared your rating with the team now and please reach out to us as I would like to discuss this in more detail with you.I sincerely hope we will be able to welcome you back.Kind regards Dao by Dorsett West London

8/10 – Bra

Oddgeir

Likte: Renhold og overnattingsstedets bygg og tilstand
Bodde her 4 netter i juni 2023
Svar fra Erol den 22. juni 2023
Thank you for your rating.I am very happy that you had an enjoyable stay with us. We very much look forward to welcoming you back again soon. Kind Regards Dao by Dorsett West London Team

10/10 – Utmerket

Bente

Reiste med familie
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Flott sted å bo
Jeg har bodd her på Dao to ganger og trives veldig godt. Det er lettvint å komme seg til sentrum med tuben eller med buss som stopper rett utenfor hotellet. Praktisk med kjøkkenkrok på rommmet. God plass og gode senger. Veldig stille med rom på baksiden. Hyggelige ansatte i resepsjonen og andre vi møtte. Bor her gjerne igjen senere.
Bodde her 4 netter i april 2023
Svar fra Community Manager den 26. apr. 2023
Hi Bente,Thanks so much for reviewing your recent stay with us!I'm so pleased to hear that you had a positive experience and that the location and practicality of the rooms were particular highlights. On behalf of the whole team, I look forward to welcoming you back soon.All the best,Ryan

8/10 – Bra

Amir

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Staff was nice, facilities were good, but poor dirty neighborhood made it less worth the money
Bodde her 7 netter i mai 2024

10/10 – Utmerket

Ebere

Reiste med en gruppe
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
I like the hotel a lot. The internet in the Dao by Dorsett tends to disconnect when not actively in use. That seems to be the only thing I don’t like. Other than that, I totally love the hotel and would stay here again
Bodde her 2 netter i mai 2024

10/10 – Utmerket

Lydia

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Great value for money. The area has quite an urban edge with an incredible selection of places to eat. Best shopping with Westfield on the doorstep!
Bodde her 3 netter i april 2024
Svar fra Revanth den 2. mai 2024
Thank you for your fantastic rating and comments.I am very happy that you had an enjoyable stay with us. We very much look forward to welcoming you back again soon. Kind Regards Dorsett London Shepherds Bush

8/10 – Bra

Cameron Robin

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
We had a amazing stay at the hotel. The hotel was in a good place and the staff was very helpful. Metro was a 5 minutes from the hotel and so was the westfield mall. We ars definitely staying here again when we come to london
Bodde her 3 netter i april 2024
Svar fra fz den 1. mai 2024
Thank you very much for taking the time to write a review following your stay and to share with us this positive feedback. I hope that you will give us another opportunity to welcome you back soon, Many thanks again, Dorsett London Shepherd’s Bush

10/10 – Utmerket

xinyu

Bodde her 1 natt i april 2024

10/10 – Utmerket

Dieter og Nürnberg

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Interessant zwischen dem Multikuli-Viertel Shepherd’s Bush und dem edlen Kensington
Bodde her 5 netter i april 2024
Svar fra Esther den 22. apr. 2024
Thank you for your fantastic rating and comments.I am very happy that you had an enjoyable stay with us. We very much look forward to welcoming you back again soon. Kind Regards Dao by Dorsett London West Team

10/10 – Utmerket

Sandra

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 1 natt i mars 2024
Svar fra Revanth den 25. mars 2024
Thank you for your fantastic rating and comments.I am very happy that you had an enjoyable stay with us. We very much look forward to welcoming you back again soon. Kind Regards

4/10 – Dårlig

Louis

Stay was very good however day after leaving noticed £120 was taken out of my account-paid for 2 half price breakfasts total £30.Emailed them twice,no reply so taking it further-please check your bank after your stay!!
Bodde her 2 netter i mars 2024
Svar fra fz den 25. mars 2024
Good afternoon,Our team will contact you directly regarding this over charge.Kind regards Dorsett London Shepherd’s Bush

6/10 – Grei

Shelagh

Reiste med partner
Lovely decor, especially the plants.Easy access to tube stops for getting out and about. Great having the studio kitchen. Staff pleasant, we asked for a fan as the room was too hot and they accommodated. Breakfast is good but unless you go early you are limited for choice ( closes at 10am, we went at 9am both mornings, first morning there was a shortage of food, second day plenty top ups of food but shortage of crockery and cutlery where myself and other were constantly asking staff for items). Most importantly please be aware if you have allergies/ intolerances. I shall be writing to the Manager concerning this. There are the obligatory signs ’please contact a member of staff if any allergy questions’ but when asked no staff member knew any info or gave incorrect info. I was impressed initially as each food product had signs stating which allergen was present, but on closer inspection I realised some were incorrect! Luckily I noticed and asked. One example was bread, sign claimed no soya, I asked what brand and I was shown a Hovis pack- most definitely containing soya! Members of staff were friendly but untraine, not realising soya and gluten are different ingredients and allergens. Also whilst mostly clean, if I was being petty I’d have complained that there were long dark hairs in the bathroom sink on arrival, (we are blonde) and the fan brought to us was thick with dust from being on storage. If no allergen issues I would recommend staying.
Bodde her 2 netter i mars 2024
Svar fra fz den 21. mars 2024
Thank you for taking the time to share your feedback with us regarding your recent stay at our establishment. We truly appreciate your detailed review and want to extend our apologies for any inconvenience or discomfort you experienced during your time with us.We're delighted to hear that you enjoyed the decor, found the location convenient, and appreciated the amenities offered, such as the studio kitchen. Your positive comments about our staff's friendliness and their efforts to accommodate your request for a fan are also greatly appreciated.We apologize for the shortcomings you encountered during breakfast service, including the limited choice and shortages of crockery and cutlery. Please rest assured that we take your feedback seriously and will address these issues with our team to ensure improvements are made.Regarding your concerns about allergies and intolerances, we understand the importance of providing accurate information and catering to our guests' dietary needs. We sincerely apologize for any confusion or misinformation provided by our staff regarding allergens. Rest assured that we will review our training procedures to ensure that our staff members are properly informed and equipped to assist guests with allergy-related inquiries.We also apologize for the cleanliness issues you encountered in your room, including the presence of hairs in the bathroom sink and the dust on the fan. This falls short of our standards, and we will work diligently to ensure that our housekeeping team pays closer attention to detail in the future.Once again, we appreciate your feedback, as it helps us to identify areas for improvement and to enhance the overall guest experience. Despite the issues you encountered, we hope that you will consider staying with us again in the future, and we would welcome the opportunity to provide you with a more seamless and enjoyable experience.Kind regards Dao London Shepherd’s Bush

4/10 – Dårlig

Olly

Likte: Personale og service og overnattingsstedets bygg og tilstand
I have stayed at Dao a few times - Very helpful staff, close to Heathrow and the location is also quite central if you’re looking to do a bit shopping or sight seeing. However, the rooms are always smelling damp and the AC never works. It’s quite annoying. They also seem to always be short staffed.
Bodde her 1 natt i februar 2024
Svar fra Revanth den 17. feb. 2024
Thank you very much for your review and rating. I am sorry to read that your experience did not meet your expectations. Please accept my sincerest apologies. I have addressed your feedback with the team and some additional retraining will be provided to avoid any reoccurrence. Please reach out to us as I would like to discuss this in more detail with you.I sincerely hope we will be able to welcome you back.Kind regards Dorsett London Shepherd’s Bush

10/10 – Utmerket

Sali

Reiste med en gruppe
Likte: Personale og service og overnattingsstedets bygg og tilstand
Bodde her 3 netter i februar 2024
Svar fra fz den 15. feb. 2024
Thank you very much for the positive score following your stay with us.I hope that you will give us another opportunity to welcome you back soon, Many thanks again,Dorsett London Shepherd’s Bush

10/10 – Utmerket

M

Bodde her 1 natt i februar 2024
Svar fra fz den 12. feb. 2024
Thank you very much for the positive score following your stay with us.I hope that you will give us another opportunity to welcome you back soon, Many thanks again,Dorsett London Shepherd’s Bush

10/10 – Utmerket

Wojtek

Bodde her 2 netter i januar 2024
Svar fra fz den 6. feb. 2024
Thank you very much for the positive score following your stay with us.I hope that you will give us another opportunity to welcome you back soon, Many thanks again,Dao London Shepherd’s Bush

10/10 – Utmerket

Sam

Reiste med en gruppe
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 1 natt i februar 2024
Svar fra fz den 4. feb. 2024
Thank you very much for the positive score following your stay with us.I hope that you will give us another opportunity to welcome you back soon, Many thanks again,Dorsett London Shepherd’s Bush

10/10 – Utmerket

Joe

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Lovely room and friendly staff
Bodde her 1 natt i januar 2024
Svar fra fz den 1. feb. 2024
Thank you very much for the positive score following your stay with us.I hope that you will give us another opportunity to welcome you back soon, Many thanks again,Dorsett London Shepherd’s Bush

8/10 – Bra

Peter

Bodde her 1 natt i januar 2024
Svar fra fz den 6. feb. 2024
Thank you very much for taking the time to score our hotel following your stay with us.I hope that you will give us another opportunity to welcome you back soon, Many thanks again,Dao London Shepherd’s Bush

10/10 – Utmerket

Nick

Bodde her 1 natt i januar 2024
Svar fra fz den 16. jan. 2024
Thank you very much for the positive score following your stay with us.I hope that you will give us another opportunity to welcome you back soon, Many thanks again,Dorsett London Shepherd’s Bush

10/10 – Utmerket

Tyrese

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 1 natt i desember 2023
Svar fra fz den 16. jan. 2024
Thank you very much for the positive score following your stay with us.I hope that you will give us another opportunity to welcome you back soon, Many thanks again,Dorsett London Shepherd’s Bush

6/10 – Grei

Amy

Bodde her 1 natt i desember 2023
Svar fra fz den 7. jan. 2024
Oh Amy only 6 out of 10, I hope nothing went wrong during your stay. Do not hesitate to give us more details like that we can improve the quality of our services.Sincerely, Dorsett London Shepherd’s Bush

8/10 – Bra

Shiva

Reiste med familie
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Some staff members could be friendlier. Room cleaning not that great just a surface clean.
Bodde her 7 netter i desember 2023
Svar fra fz den 1. feb. 2024
Thank you for sharing your comments with us regarding your recent stay at the Dorsett London Shepherds bush.Please accept my personal apologies if we fell below your expectations regarding the service.We do value feedback from our customers as it is the only way we can truly improve our offering, thank you for pointing out the shortfalls.We do hope you will return to the Dorsett Shepherds Bush in the near future.

10/10 – Utmerket

Mariam

Bodde her 1 natt i desember 2023
Svar fra fz den 7. jan. 2024
Thank you very much for the positive score following your stay with us.I hope that you will give us another opportunity to welcome you back soon, Many thanks again,Dorsett London Shepherd’s Bush

8/10 – Bra

Neil

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 2 netter i desember 2023
Svar fra fz den 24. des. 2023
Thank you very much for the positive score following your stay with us.I hope that you will give us another opportunity to welcome you back soon, Many thanks again,Dorsett London Shepherd’s Bush

10/10 – Utmerket

Chelsie

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
The hotel not only is stunning on the inside, but you can tell they take very good care of their rooms. The entire place was spotless. They had little extra touches in the room that just go above and beyond other hotels. Staff was so friendly upon entering and we even got to check into our room at 10am, which was a wonderful treat after flying all night. 10/10 would recommend this hotel again!
Bodde her 1 natt i desember 2023
Svar fra fz den 18. des. 2023
Thank you for your fantastic rating and comments. I am very happy that you had an enjoyable stay with us. We very much look forward to welcoming you back again soon. Kind Regards Dorsett London Shepherds Bush

8/10 – Bra

Jonas

Bodde her 1 natt i desember 2023
Svar fra fz den 18. des. 2023
Thank you very much for the positive score following your stay with us.I hope that you will give us another opportunity to welcome you back soon, Many thanks again,Dorsett London Shepherd’s Bush

10/10 – Utmerket

Reda

Bodde her 4 netter i desember 2023
Svar fra fz den 18. des. 2023
Thank you very much for the positive score following your stay with us.I hope that you will give us another opportunity to welcome you back soon, Many thanks again,Dorsett London Shepherd’s Bush

6/10 – Grei

Dominic

Likte: Personale og service
Bodde her 1 natt i desember 2023
Svar fra fz den 18. des. 2023
Thank you very much for taking the time to score our hotel following your stay with us.I hope that you will give us another opportunity to welcome you back soon, Many thanks again,Dorsett London Shepherd’s Bush

10/10 – Utmerket

KIM

Bodde her 2 netter i desember 2023
Svar fra fz den 18. des. 2023
Thank you very much for the positive score following your stay with us.I hope that you will give us another opportunity to welcome you back soon, Many thanks again,Dorsett London Shepherd’s Bush

10/10 – Utmerket

Peter

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 3 netter i desember 2023
Svar fra fz den 18. des. 2023
Thank you very much for the positive score following your stay with us.I hope that you will give us another opportunity to welcome you back soon, Many thanks again,Dorsett London Shepherd’s Bush

6/10 – Grei

David

Forretningsreisende
Likte: Renhold og romkomfort
Bodde her 3 netter i desember 2023
Svar fra fz den 9. des. 2023
Hi Davis, only 6 out of 10 stars I really hope we did not let you down during your stay with us. I hope you will give us another chance to welcome you back and get a better rating this time.Dorsett London Shepherd’s Bush

10/10 – Utmerket

Reda

Reiste med familie
Likte: Overnattingsstedets bygg og tilstand og romkomfort
Bodde her 4 netter i desember 2023
Svar fra fz den 9. des. 2023
Thank you very much for the positive score following your stay with us.I hope that you will give us another opportunity to welcome you back soon, Many thanks again,Dorsett London Shepherd’s Bush

8/10 – Bra

Piero og Bubikon

Reiste med partner
Likte: Renhold, personale og service og fasiliteter
Das Hotel hat eine gute Lage und ist gut mit der U Bahn zu erreichen. Die Zimmer sind schön und geräumig. Lediglich der Abfluss hat stark gemuffelt aber wir waren nur für ein Wochenende da. Die Mitarbeitenden sind sehr angenehm.
Svar fra fz den 9. des. 2023
Thank you very much for taking the time to write a review following your stay and to share with us this valuable feedback. I hope that you will give us another opportunity to welcome you back in the future, Many thanks again, Kind regards Dorsett London Shepherd’s Bush

10/10 – Utmerket

Frédéric

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Hotel magnifique, chambre très confortable avec tous les équipements d'un petit studio, service impeccable. Deux arrêts de bus juste devant l'hôtel et une station de métro à quelques minutes de marches, parfait pour aller découvrir la ville. Je recommande sans hésitation !
Bodde her 2 netter i november 2023
Svar fra fz den 9. des. 2023
Merci beaucoup d'avoir pris le temps d'écrire un commentaire suite à votre séjour et de partager avec nous ce retour positif.J'espère que vous nous donnerez une autre occasion de vous accueillir bientôt,Un grand merci encore,Sincèrement,Dorsett London Shepherd’s Bush

2/10 – Forferdelig

Verifisert reisende

Likte ikke: Personale og service
Bodde her 1 natt i november 2023
Svar fra fz den 4. des. 2023
Only 2 on 10, it seems that something went wrong during your stay. Do not hesitate to give us more details like that we can improve the quality of our services.Sincerely, Dorsett London Shepherd’s Bush

10/10 – Utmerket

Noreen

Forretningsreisende
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
I have stayed in the hotel part of this several times but this is my first time in the studio part. Clean, well equipped and comfortable. Nice even for just one night.
Bodde her 1 natt i november 2023
Svar fra fz den 1. des. 2023
Thank you for your fantastic rating and comments. I am very happy that you had an enjoyable stay with us. We very much look forward to welcoming you back again soon. Kind Regards Dorsett London Shepherds Bush

10/10 – Utmerket

H

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Great hotel!
Bodde her 1 natt i november 2023
Svar fra fz den 28. nov. 2023
Thank you very much for the positive score following your stay with us.I hope that you will give us another opportunity to welcome you back soon, Many thanks again,Sincerely, Francois Room Division Manager

8/10 – Bra

Charlotte

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Helt overordnet fint.
Vi havde booket en lejlighed til 2 personer, men der var kun 1 stol at sidde på. Det var en lejlighed med alle muligheder for at lave mad, men intet bord at sidde ved. Der var en lille bordklap på væggen, hvor der var plads til en computer og ikke meget andet. Så jeg ved ikke hvor man skulle sidde med 2 middags tallerkener og 2 vinglas. Det var besværligt nok med morgenmad på den lille bordklap. Vi fik dog en stol ekstra, men der var faktisk ikke plads til de to stole foran bordklappen, så det var noget besværligt at spise morgenmad. Til gengæld var der en sovesofa som vi ikke havde brug for, og det var umuligt at sidde i den og se tv. Endelig manglede vi info om hotellet og mannualer til mikroovn, kogeplader og aircondition!
Bodde her 7 netter i november 2023
Svar fra fz den 28. nov. 2023
Thank you for taking the time to tell us about your experience at the Dorsett Shepherds Bush I am sorry that not all the aspects of your experience did not meet your expectations; please allow me to express my sincerest apologies. I would also like to thank you for taking the time to share with us this valuable feedback.Sincerely, Dorsett London Shepherd’s Bush

10/10 – Utmerket

carl

Bodde her 1 natt i november 2023
Svar fra Erol den 21. nov. 2023
Thank you for your fantastic rating and comments.I am very happy that you had an enjoyable stay with us. We very much look forward to welcoming you back again soon. Kind Regards Dao by Dorsett West London Team

10/10 – Utmerket

Olly

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 1 natt i november 2023
Svar fra Erol den 21. nov. 2023
Thank you for your fantastic rating and comments.I am very happy that you had an enjoyable stay with us. We very much look forward to welcoming you back again soon. Kind Regards Dao by Dorsett West London Team

4/10 – Dårlig

Philip

Likte ikke: Personale og service
Breakfast was dreadful-cold and poor quality and it cost an additional £20
Bodde her 1 natt i november 2023
Svar fra Erol den 21. nov. 2023
Thank you very much for your review and rating. I am sorry to read that your experience did not meet your expectations. Please accept my sincerest apologies. I have addressed your feedback with the team and some additional retraining will be provided to avoid any reoccurrence. Please reach out to us as I would like to discuss this in more detail with you.I sincerely hope we will be able to welcome you back.Kind regards Dao by Dorsett West London

10/10 – Utmerket

Verifisert reisende

Forretningsreisende
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 4 netter i november 2023
Svar fra Erol den 21. nov. 2023
Thank you for your fantastic rating and comments.I am very happy that you had an enjoyable stay with us. We very much look forward to welcoming you back again soon. Kind Regards Dao by Dorsett West London Team

10/10 – Utmerket

S

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 1 natt i november 2023
Svar fra Erol den 21. nov. 2023
Thank you for your fantastic rating and comments.I am very happy that you had an enjoyable stay with us. We very much look forward to welcoming you back again soon. Kind Regards Dao by Dorsett West London Team

10/10 – Utmerket

Wei

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 1 natt i november 2023
Svar fra Erol den 21. nov. 2023
Thank you for your fantastic rating and comments.I am very happy that you had an enjoyable stay with us. We very much look forward to welcoming you back again soon. Kind Regards Dao by Dorsett West London Team

4/10 – Dårlig

Paris

Bodde her 1 natt i november 2023
Svar fra Erol den 21. nov. 2023
Thank you very much for your review and rating. I am sorry to read that your experience did not meet your expectations. Please accept my sincerest apologies. I have addressed your feedback with the team and some additional retraining will be provided to avoid any reoccurrence. Please reach out to us as I would like to discuss this in more detail with you.I sincerely hope we will be able to welcome you back.Kind regards Dao by Dorsett West London

10/10 – Utmerket

Ian

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Excellent, convenient accommodation
First time at this location and found it to be excellent. Spacious room with all the amenities. Would thoroughly recommend for a stay with or without utilising the use of the catering facilities.
Bodde her 2 netter i november 2023
Svar fra Erol den 21. nov. 2023
Thank you for your fantastic rating and comments.I am very happy that you had an enjoyable stay with us. We very much look forward to welcoming you back again soon. Kind Regards Dao by Dorsett West London Team

10/10 – Utmerket

Verifisert reisende

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 6 netter i oktober 2023
Svar fra Erol den 6. nov. 2023
Thank you for your fantastic rating and comments.I am very happy that you had an enjoyable stay with us. We very much look forward to welcoming you back again soon. Kind Regards Dao by Dorsett West London Team

6/10 – Grei

Erika og new york

It is ok
Bodde her 6 netter i oktober 2023
Svar fra Erol den 6. nov. 2023
Thank you for your rating and comments.I am very happy that you had an overall enjoyable stay with us. We very much look forward to welcoming you back again soon. Kind Regards Dao by Dorsett West London