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Anmeldelser av Arinza Hotel, London Ilford

3.5 out of 5
Arinza Hotel, London Ilford
Mansfield Road, 50, Ilford, ENG

Anmeldelser

5,8
Rangering på 10 − Utmerket. 32 av totalt 287 anmeldelser." "
Rangering på 8 − Bra. 66 av totalt 287 anmeldelser." "
Rangering på 6 − Grei. 82 av totalt 287 anmeldelser." "
Rangering på 4 − Dårlig. 48 av totalt 287 anmeldelser." "
Rangering på 2 − Forferdelig. 59 av totalt 287 anmeldelser." "

6,0/10

Renhold

7,0/10

Personale og service

5,4/10

Fasiliteter

5,6/10

Overnattingsstedets bygg og tilstand

5,0/10

Miljøvennlige løsninger

Anmeldelser

2/10 – Forferdelig

Per

Bodde her 7 netter i februar 2023
Svar fra Lisa den 7. mars 2023
Hi, Per! We regret the unpleasant experience you had with us. We are continuously working on improvements. Looking forward to serving you better. Regards, Lisa

2/10 – Forferdelig

Verifisert reisende

Likte ikke: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Aldri igjen !
Verste hotellet jeg har budd på. Urent rom med masse insekter. Skittent teppe. fikk ikke byttet rom heller. Aldri igjen !

6/10 – Grei

2 jenter og Norway

Likte: Renhold
OK hotell
Valgte hotellet pga pris og at de fleste hotellene nærmere London sentrum var fulle. Hotellet ligger litt utenfor London, ca 30 min til Oxford street, må da ta både tog og undergrunnen, men det gikk fint. Ellers brukte vi 2timer å komme oss fra gatwick flyplass og til hotellet, byttet tog og undergrunn 3ganger. Dette burde vi nok sjekket opp i på forhånd da vi visste hotellet lå litt utenfor. Selve hotellet var svært rent, men sengene var svært harde å sove på.. Neste gang kommer vi nok til å velge et hotell nærmere sentrum, pengene spart på hotell lengre borte ble vel bruk på transport..

6/10 – Grei

Imran Shahzad og Oslo

Likte ikke: Renhold, overnattingsstedets bygg og tilstand og romkomfort
Sentralt hotell men har trangt rom
Hotel er helt i sentralt, der er det lett å ta buss og T-bane. Mange fine restauranter er på stedet. Rom på hotellet var veldig liten.

6/10 – Grei

Verifisert reisende

Hotell i utkanten av byen
skulle besøke datter på univeristy of east London, trodde det lå nærmere enn det gjorde.

6/10 – Grei

Mayoo og Norge

Likte: Renhold og personale og service
Veldig sentralt
Bra hotel for en billig penge! God service og ble ryddet hverdag! God plassering! Sengen var ikke så komfortabel men ellers var alt bra.

6/10 – Grei

Kauselliah

Forretningsreisende
Likte: Personale og service
The area Ilford has abandon ist cleanliness. People are friendly. Not much to see in the town. The personal at the Hotel truly friendly and helpful.
Bodde her 2 netter i juni 2023
Svar fra Dewi den 15. juli 2023
We truly regret the distress caused, Kauselliah! We have highlighted this to our concerned team and be assured the corrective measures will be taken to resolve it appropriately. Regards, Dewi

2/10 – Forferdelig

Johnpaul

Forretningsreisende
Likte ikke: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Terrible, smelling and not neat
Bodde her 2 netter i april 2023
Svar fra Johnpaul den 4. mai 2023
Sorry for the hassle you Johnpaul! We have marked a note for the experience you had this time. Rest be assured, we will strive to ensure a pleasant stay with us in the future. Regards, Charles

4/10 – Dårlig

Verifisert reisende

Likte ikke: Renhold, overnattingsstedets bygg og tilstand og romkomfort
Tiny room with flies everywhere. Terrible air con unit that didn’t cool the room at all
Bodde her 2 netter i april 2023
Svar fra Barbara den 4. mai 2023
Hi! We are sorry that the stay did not turn out to be an amazing one. Hope to have another chance soon so that we can make it up to you by an amazing stay ahead. Regards, Barbara

2/10 – Forferdelig

Adam

Bodde her 1 natt i april 2023
Svar fra Barbara den 4. mai 2023
Hi, Adam! We are sorry that the stay turned out to be an average one. We have updated the feedback and the issues that troubled you with our team. Regards, Barbara

4/10 – Dårlig

Verifisert reisende

Reiste med en gruppe
Likte ikke: Renhold, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 4 netter i april 2023
Svar fra Ammy den 19. apr. 2023
Hi, thank you for taking your precious time to check us out. We apologize for the disappointment and we will surely make every effort to keep to your standards in the future. Regards, Tim.

2/10 – Forferdelig

Lee

Forretningsreisende
Likte ikke: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Don't go to this hotel.
I would not recommend this hotel to anyone. The room smelt of drains and mould. There were 3 separate air freshners that hardly touched this. The bed sheet was so thin you could read a newspaper through it. You could feel the mattress spring. The shower was cold and there was noise from staff until 2.30 in the morning. The room had one tiny velux window.
Bodde her 1 natt i mars 2023
Svar fra Eva den 6. apr. 2023
Sincere Apologies, Lee! We are disappointed to see that our guest is dissatisfied with our services. However, we would love to understand the reason behind the problem you have faced to enhance your experience with us. Hope to hear from you soon :) Regards, Eva

4/10 – Dårlig

Mick

Forretningsreisende
Likte: Personale og service
Likte ikke: Renhold og overnattingsstedets bygg og tilstand
Nice guy checked me in but went downhill when I arrived at my room. Horrible smell on entry to room. Tin of air freshener on the table tells me the staff are aware of this, but still let the room out to paying customers. Mould in shower enclosure. More water came out of the shower hose than the shower head. Corridor doors dont have door closers so are banging shut all night. Won't be re-booking here again in the future.
Bodde her 1 natt i mars 2023
Svar fra Eva den 6. apr. 2023
Hi, Mick! We regret the unpleasant experience you had with us. We shall strive to meet up to your expectations so that we can make your stay comfortable with us. Looking forward to welcoming you soon with a delightful stay ahead :) Regards, Eva

2/10 – Forferdelig

Mohammed Ikram

Likte ikke: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 1 natt i februar 2023
Svar fra Ava den 2. mars 2023
Hi, Mohammed! Thank you for taking out your valuable time to rate us. It seems that you are not completely satisfied with our services and we will surely put in our best effort to keep up with your expectations in the future. Regards, Ava

4/10 – Dårlig

David

Forretningsreisende
Likte ikke: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 4 netter i februar 2023
Svar fra Lisa den 14. feb. 2023
Hi, David! We are sad to see that you are not satisfied with our services. Be assured, we will strive day and night to ensure a comfortable stay in the future. Regards, Lisa

4/10 – Dårlig

Adam

Forretningsreisende
Likte ikke: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 1 natt i desember 2022
Svar fra Ava den 22. des. 2022
Hi, Adam! We regret the unpleasant experience you had with us. We are continuously working on improvements. Looking forward to serving you better. Regards, Ava

8/10 – Bra

Tyler-jedd

Likte: Personale og service og romkomfort
Didn't expect great thing was ok for the price
Room was fairly decent no temperature control as it was broken but there was a heater in the room kettle was broken and the chair was damaged
Bodde her 1 natt i desember 2022
Svar fra Ava den 22. des. 2022
Thank you for rating us positively, Guest! It is so disheartening to see our valued guest unsatisfied with our services. We will surely work upon the shared feedback to improvise our services in the future. Have a nice day ahead :) Regards, Ava

2/10 – Forferdelig

Jessica

Likte ikke: Renhold, overnattingsstedets bygg og tilstand og romkomfort
Not safe for d/Deaf guests & rats in the walls.
The fire alarm went off during my stay & it has no lights to warn d/Deaf guests, a serious safety issue. I needed a place to stay for a week and the photos on hotels.com looked nice so I booked here. At first I thought "it's cheap and a bit shabby but it'll do", the longer I was there the worse it got. The staff I spoke to during my stay were friendly and I think it's a case of owners/management siphoning off any money this place makes and not reinvesting it to actually look after the building. My door's electric lock was broken & had the mechanism was exposed, the same with the door across from me. It had batteries & wiring exposed, not very safe if someone is staying with children. My room didn't appear to have any damp issues but it was very dark even in the middle of the day. The duvet had no cover, it was stained and torn, and there was the thinnest fitted sheet on top of a very lumpy mattress. The pillows also had thin covers and were very lumpy & uncomfortable. The toilet and sink initially looked clean but had lots of 'baked on' grime that could be removed with a deep clean, and there was a gross brown lump in the sink pipe. The shower worked fine, but the hose for one of the heads was broken & in need of repair. The walls are incredibly thin, I could hear conversations being had across the hall and the couple in the room next door having uh, special adult cuddles. Everybody slammed their doors at all hours of the night.
Bodde her 5 netter i oktober 2022
Svar fra Ava den 22. des. 2022
Hey, Jessica! It is unfortunate that you did not have that kind of experience that we are known to offer, please understand that we would never want our guests to face such kind of hassle. Rest assured, we will work upon your feedback to ensure a comfortable stay in the future. Regards, Ava

6/10 – Grei

Gibran

Reiste med familie
Likte ikke: Fasiliteter og overnattingsstedets bygg og tilstand
I request for a change in room as upon booking i didn't realised that this hotel has no lift. My mother has knee issues and have problem go up the stair. So we managed to change our room from second floor to first floor. First floor room is small for 3 persons and no windows. Very suffocating. I also would like to give a warm compliment to Syamir who helped to bring pur luggage fown. Thank you Syamir. You are a gem to this company.
Bodde her 9 netter i oktober 2022
Svar fra Eva den 19. nov. 2022
Hi, Gibran! We regret the unpleasant experience you had with us. We are continuously working on improvements. Looking forward to serving you better. Regards, Eva

4/10 – Dårlig

Andy

Likte ikke: Overnattingsstedets bygg og tilstand og romkomfort
Don’t stay here
Broken window Looks like someone had broken in so couldn’t shut the window I blocked it up with a towel to try & stop the noise Couldn’t leave my stuff in the room as it wasn’t secure The staff have friends over & all talk very loudly & who does the washing up at 4 in the morning Extremely noisy
Bodde her 4 netter i september 2022
Svar fra Ammy den 2. okt. 2022
Apologies for the problems you had faced, Andy! We have made a note of your experience this time. Rest assured, we will strive in the future to ensure a great stay with us. Regards, Tim

2/10 – Forferdelig

Monjur

Bodde her 1 natt i september 2022
Svar fra Terry den 26. sep. 2022
Hi, thank you for taking your precious time to check us out. We apologize for the disappointment and we will surely make every effort to keep to your standards in the future. Regards, Terry

10/10 – Utmerket

Verifisert reisende

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 1 natt i september 2022
Svar fra Greta den 19. sep. 2022
Thanks for the positive rating! Hope to welcome you again soon. Regards, Greta

2/10 – Forferdelig

Kerry Davies

Likte ikke: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Ok if your homeless worst hotel I’ve been to
When I checked in the man on the front desk was smoking a vape, horrible smell and unprofessional. The bed was rock solid not comfortable at all and now my back is in pain. Their is a picture on the wall of a lady felt like cameras watching you in her eyes. The bed sheets was stained and the room smelt of weed. The bathroom smelt of mould. Very unclean and furniture was manky. The shower hose what u hold did not work!!!!! And the circle one was not fully working properly. I went out side in the morning and the staff member was sleeping on the sofa instead of behind the desk. When I checked out their was not even a thank you from the staff they just took the card very rude and unprofessional. Will never stay their again. I did not even complain my whole stay and to not even say thank you to your guests was very rude.
Bodde her 1 natt i september 2022

6/10 – Grei

Adam

Bodde her 1 natt i august 2022
Svar fra jan den 23. aug. 2022
Hi, Adam! We regret the inconvenience that this may have caused you. We will try to make your next stay comfortable with us, we believe in continuous improvements. Looking forward to hosting you soon with a delightful stay ahead :) Regards, Jane!

6/10 – Grei

Pasdermadjian

Reiste med familie
Likte: Personale og service
Likte ikke: Renhold og romkomfort
Bodde her 2 netter i juli 2022
Svar fra Arthur den 17. aug. 2022
Hi, we are sad to see that you are not satisfied with our services. Be assured, we will strive day and night to ensure a comfortable stay in the future. Regards, Arthur

6/10 – Grei

Timothy

Reiste med en gruppe
Bodde her 3 netter i juni 2022
Svar fra Christina den 3. juli 2022
Hi, Timothy! We regret the unpleasant experience you had with us. We are continuously working for improvement and we assure you it is awesome. Regards, Christina!

2/10 – Forferdelig

Annett

Reiste med familie og små barn
Likte ikke: Renhold, fasiliteter og overnattingsstedets bygg og tilstand
Nie wieder
Bodde her 5 netter i juni 2022
Svar fra Simon den 11. juli 2022
Hi, thank you for rating us, it seems like your stay with us has not been up to the mark. We believe in continuous improvements. Do give us another chance and we will ensure that you experience the comfort and hospitality we are known for. Regards, Simon

10/10 – Utmerket

Verifisert reisende

Likte: Renhold og personale og service
Likte ikke: Overnattingsstedets bygg og tilstand
Room smelled of cigarette smoke
Service was excellent. The hotel is very basic which we expected for the price. However, the room was supposed to be nonsmoking but reeked of smoke and the carpet was old and could have used shampooing.
Bodde her 6 netter i juni 2022
Svar fra Simon den 23. juni 2022
Thank you for rating us with such awesome words! We will strive to keep up with your expectations every time. Regards, Simon

10/10 – Utmerket

Chirag

Reiste med familie
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Rooms, service, location, cleanliness..its a 5/5 on all! Would highly recommend! And a special tip of hat to Azad who was at the reception, extremely kind and helpful
Bodde her 2 netter i juni 2022
Svar fra Ammy den 11. juli 2022
Hi, thank you for being with us. Looking forward to your continued love and support. Regards, Amelia.

6/10 – Grei

Colin

Forretningsreisende
Likte: Personale og service
Likte ikke: Renhold, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 2 netter i juni 2022
Svar fra Christina den 3. juli 2022
Hi, Colin! We regret the unpleasant experience you had with us. We are continuously working for improvement and we assure you it is awesome. Regards, Christina!

2/10 – Forferdelig

Andreas

Likte ikke: Renhold og personale og service
Vor Ort mit Buchung über Expedia dort angekommen um zu hören es wurde nix für mich gebucht absolut unflexibel obwohl ich alles vorgezeigt habe und dort alles beschrieben stand nach Telefonat mit Expedia auf einen 2ten Versuch noch einmal aus London raus gefahren zur Unterkunft trotz einer Mail das alles jetzt klappt dennoch keine schlaf Möglichkeit dort erhalten absolut schrecklicher kurztrip gewesen
Bodde her 1 natt i april 2022
Svar fra Cheshta den 3. mai 2022
Hallo, Andreas! Wir erwarten niemals, dass unsere Gäste mit solchen Problemen konfrontiert werden. Wir haben dies mit unserem Team geteilt, um die entsprechenden Schritte zu unternehmen, um sicherzustellen, dass es nicht wieder vorkommt. Grüße, Ivy

8/10 – Bra

R

Forretningsreisende
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 1 natt i april 2022
Svar fra Ammy den 6. mai 2022
Thanks for the positive rating. Hope to welcome you again soon. Regards, Amelia.

8/10 – Bra

Patricia

Reiste med en gruppe
Likte: Personale og service
Great for the price & great service
There was a plumbing issue in the room we were given and the gentlemen at the front desk were really nice and helpful. They responded immediately and moved us to another room. The overall service was really good and I’ll definitely be coming back next time I’m in the area.
Bodde her 1 natt i april 2022
Svar fra Ammy den 6. mai 2022
Hi, Patricia! Thanks for sharing your experience and valuable feedback with us. We will try our best to give an awesome experience on your next stay. Regards, Amelia.

6/10 – Grei

Michelle

Reiste med en gruppe
Likte: Renhold og personale og service
Likte ikke: Overnattingsstedets bygg og tilstand
You get what you pay for!
It was what you paid for! Cheap, small room but somewhere to stay. The staff member was accommodating and when I said that the room was cold, he brought in a heater. There was a strong weed smell in Reception but we did arrive late in the evening. The decor was a little shabby. Bathroom was clean.
Bodde her 1 natt i februar 2022
Svar fra Jane den 21. feb. 2022
Hi, Michelle! We are sorry to know that your experience with us has not been a pleasant one. We will work on your feedback to provide the best possible experience next time. Regards, Jane!

6/10 – Grei

Adewale

Likte: Renhold
Bodde her 5 netter i januar 2022
Svar fra Noah den 29. jan. 2022
Hi, Adewale! We regret the unpleasant experience you had with us. We will try to make your next stay comfortable with us with continuous improvements. Looking forward to hosting you soon with a delightful stay ahead. Regards, Amelia.

8/10 – Bra

Osman

Reiste med en gruppe
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 2 netter i desember 2021
Svar fra Rudra den 5. des. 2021
Thanks for the positive rating, Osman. Hope to host you soon Regards, Rudra

2/10 – Forferdelig

darren

Likte ikke: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 1 natt i november 2021
Svar fra Ammy den 13. nov. 2021
Hi, Darren! Thank you for taking your precious time to check us out. We apologize for the disappointment and we will surely make every effort to keep your standards in the future. Regards, Amelia.

2/10 – Forferdelig

Isaac

Forretningsreisende
Likte ikke: Renhold, overnattingsstedets bygg og tilstand og romkomfort
The Worst Hotel I’ve Ever Stayed At.
Checked in and found my room had a metre squared hole in the ceiling above the bed sealed up with newspaper. When the lights went off, light visible through void so room didn’t even go dark. En-suite toilet had an exposed soil pipe which stunk out the room. No parking on the drive available as advertised. The whole experience felt so disgusting that I checked out at 05:30AM so that I didn’t have to spend any longer than I had to there. The worst hotel I’ve ever stayed at.
Bodde her 1 natt i oktober 2021
Svar fra Cheshta den 26. okt. 2021
Hi, Isaac! We never expect any of our guests to face this kind of problem. We have shared this with our team to take the appropriate steps to ensure that it does not happen again. Regards, Ivy

4/10 – Dårlig

Brandon

Likte ikke: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 1 natt i september 2021
Svar fra Jane den 18. sep. 2021
Hi, Brandon! We are sorry to know that you are not fully satisfied with our services. Be assured, we will try our best to make sure your future visits are more comfortable and relaxing. Regards, Jane!

2/10 – Forferdelig

Saira

Likte ikke: Renhold og overnattingsstedets bygg og tilstand
Terrible experience.
Bodde her 1 natt i august 2021
Svar fra Cheshta den 31. aug. 2021
Hi, Saira! We are truly sorry for finding that your experience with us was not nice. We will certainly be working on your feedback to provide you with the best possible experience next time. Regards, Ivy

2/10 – Forferdelig

Rory

Likte ikke: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 1 natt i august 2021
Svar fra Ammy den 17. sep. 2021
Hi, Rory! Thank you for taking your precious time to check us out. We apologize for the disappointment and we will surely make every effort to keep your standards in the future. Regards, Amelia.

2/10 – Forferdelig

Verifisert reisende

Reiste med partner
Likte ikke: Renhold og overnattingsstedets bygg og tilstand
Rooms are not up to standards. Imagines not the same in real life. No cleanliness as found RAT in room. Moved two didn’t rooms and both poor. Will not book again. No manger or supervisor in building.
Bodde her 1 natt i august 2021
Svar fra Jane den 22. aug. 2021
Hi, We are sorry that the stay did not turn out to be an amazing one. Hope to have another chance soon so that we can make it up to you by an amazing stay ahead. Regards, Jane!

2/10 – Forferdelig

Verifisert reisende

Reiste med en gruppe
Likte ikke: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
This place was horrible. There was a 12pm curfew that we did not know until arriving. There was mould on the windows and it was broken (smashed and missing one of the 2 handles), there was damn all on the ceiling
Bodde her 3 netter i juni 2021
Svar fra Leo den 6. juli 2021
Apologies for the problems you had faced. We have made a note of your experience this time. Rest assured, we will strive in the future to ensure a great stay with us. Regards, Alex

6/10 – Grei

Verifisert reisende

Bodde her 1 natt i juli 2021
Svar fra Noah den 16. juli 2021
Hi, thank you for being with us. Looking forward to your continued love and support. Regards, Noah

6/10 – Grei

Verifisert reisende

Likte: Renhold og personale og service
Likte ikke: Overnattingsstedets bygg og tilstand
Bodde her 1 natt i juni 2021
Svar fra Jane den 15. juli 2021
Hi, Thank you for taking out your valuable time to rate us. We are sorry for the inconvenience and we will surely try our best to keep up with your expectations in the future. Regards, Jane!

10/10 – Utmerket

Jenniene

Forretningsreisende
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Enjoyed my stay. I had a nice, well lit, spacious room with a kitchen.
Bodde her 1 natt i juni 2021
Svar fra Steve den 25. juni 2021
Thank you so much for the amazing feedback, Jenniene! We will put in our efforts to provide consistent service every time. Regards, Steve

2/10 – Forferdelig

Ricardo

Forretningsreisende, Reiste med en gruppe
Likte ikke: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Avoid!
I stayed at this hotel for no more than 10 minutes before checking out abs paying for another hotel. The welcome was cold by the receptionist, who had his friends hanging around playing cards. Wasn’t impressed with walking in and being stared at by them. I walked into the room and was very disappointed. It really is a case of you get what you pay for! Broken lights, Dust everywhere, hand towels given as bath towels, shower was hardly a shower. I’m 5’5...I banged my head on the low ceiling at least twice, so if you’re any taller, wear head gear! Walked out, handed back my key and booked the Travelodge and had a much better experience!
Bodde her 1 natt i mars 2021
Svar fra Leo den 7. apr. 2021
Hi, Ricardo! We never want any of our guests to face this kind of problem. Since understanding the kind of hassle faced by our guests, we are apologetic. We have shared this with our team to take the appropriate steps to ensure that it does not happen again. Regards, Alex

10/10 – Utmerket

Anna

Forretningsreisende
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 1 natt i februar 2021
Svar fra Bruce den 7. feb. 2021
Thank you so much for the charming rating Anna. Your review made our day. Have a great day ahead. Regards, Bruce

8/10 – Bra

Verifisert reisende

Likte: Renhold, personale og service og romkomfort
Bodde her 13 netter i desember 2020
Svar fra Jack den 22. des. 2020
Hi, thanks for appreciating our efforts by rating us positively. Looking forward to hosting you soon with a pleasant experience. Regards, Jack

4/10 – Dårlig

Verifisert reisende

Likte ikke: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
The bed was not cleaned. There was hair all over and stains and the room stank! We asked the man in reception to change the bed covers as it looked like it wasn’t changed but he just sat there as if it was none of his business? Careless staff.. poor hygiene
Bodde her 1 natt i desember 2020
Svar fra Leo den 9. des. 2020
Hi, we are truly sorry for finding that your experience with us was not nice. We will certainly be working on your feedback to provide you with the best possible experience next time Regards, Barbara