På stranden, hvit sand, solsenger og strandhåndklær

Anmeldelser av Hideaway at Royalton Saint Lucia, An Autograph Collection All-Inclusive Resort - Adults Only

4.5 out of 5

Anmeldelser

8,0

Veldig bra

Rangering på 10 − Utmerket. 157 av totalt 375 anmeldelser." "
Rangering på 8 − Bra. 113 av totalt 375 anmeldelser." "
Rangering på 6 − Grei. 54 av totalt 375 anmeldelser." "
Rangering på 4 − Dårlig. 29 av totalt 375 anmeldelser." "
Rangering på 2 − Forferdelig. 22 av totalt 375 anmeldelser." "

9,0/10

Renhold

8,2/10

Personale og service

8,4/10

Fasiliteter

8,6/10

Overnattingsstedets bygg og tilstand

8,6/10

Miljøvennlige løsninger

Anmeldelser

10/10 – Utmerket

Manpreet Kaur- Dulai

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Had an amazing time! The staff were great. Our butlers were amazing!! Hideaway Diamond club is the way to go!!
Bodde her 6 netter i mai 2024
Svar fra RSL den 27. mai 2024
Dear Valued Guest,Thank you for your perfect review and we are more than happy that you had an amazing time. We are looking forward to serving you again.Best regards,

6/10 – Grei

ZANE

Reiste med partner
Likte: Renhold og overnattingsstedets bygg og tilstand
Likte ikke: Personale og service
Property had a lot of potential to wow you from beginning to end but came up well short on a luxury stay. The pools close early and the property doesn't accommodate vacation hours type pool access. Closing the pool at 6pm when people are on vacation is insane. The property must have a mice problem because their are several cats on th property that the workers are very familiar with. Service was lacking if you were of any ethnicity other than of euro/caucasian decent. Didnt start to get basic service until servants knew my group tipped. The room was really nice and had great amenities. The bed i stayed in had a serious dip in the middle. The bellman took over an hour several times to retrieve my personal vehicle so i stopped valeting my car. I tipped well and every time and never felt that I received great customer service. Best restaurant was the seafood one and the main buffet one.
Bodde her 5 netter i mai 2024
Svar fra HSL den 23. mai 2024
Dear Valued Guest,We regret to hear that we did not meet all you expectations as we will continue to aim for top tier service across all departments. Thank you for your feedback because without these we would not be able to find areas of improvement. We hope we can get another opportunity to give you the service you deserve.Best regards,

10/10 – Utmerket

Angela

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
The majority of the staff was very nice and accommodating. Tyran and Mark Daniel were exceptional with exhibitions of outstanding customer service: The rooms were nice and room service was an added benefit. The food selection was great. The check out check in process was fairly smooth. But, releasing the hold on credit cards afterwards can be quicker . I am still waiting a week later. The pool party and the ocean view was amazing. The fact that they incorporated Mothers Day into the celebration was amazing. I enjoyed myself and would stay here again. One final thing though the night shows need to be more diverse and inclusive and not catered specifically to one genre. St. Lucia is beautiful and I would return and stay at this property.
Bodde her 4 netter i mai 2024
Svar fra HSL den 23. mai 2024
Dear Valued Guest, Thank you for you review and happy that you had a good time with us. It's always a pleasure to serve smiles to guests. We do take note of your feed back and we will continue to work to get better.We look forward to serving you again soon!Best regards,

10/10 – Utmerket

Kelly

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Had an amazing time at this resort. Everyone is very nice and helpful. Our butlers Teddy and Terrell were amazing!
Bodde her 5 netter i mai 2024
Svar fra HSL den 21. mai 2024
Dear Valued Guest,Thank you for your perfect review. We are more than happy that you have an amazing time and that Terrell and Teddy also played a big part in that. Best regards,

10/10 – Utmerket

Alya

Reiste med en gruppe
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
A very well planned property , there was no need to make reservations at the restaurants, fish was fresh and the food tasted good . They need to work on their desserts.
Bodde her 3 netter i mai 2024
Svar fra HSL den 17. mai 2024
Thank your for your review. We are happy that things were to your liking. Looking forward to serving you again soon!Best Regards.

6/10 – Grei

GERMAIN

Reiste med partner
The layout of the property is great however the room service takes too long. There was a leak in the bathroom. (3301) I requested an iron even when I had the steamer but still it took 24hours to get it delivered. Our housekeeper was great though and restaurant staff.
Bodde her 3 netter i mai 2024
Svar fra HSL den 14. mai 2024
Dear Valued Guest,Thank you for feedback as we love to hear from our guests on ways we can improve service. We are sorry to hear about these areas of improvement. We continue to work to keep our standard high and strive to give the best service.Best Regards.

8/10 – Bra

Erica

Likte: Renhold og personale og service
Bodde her 4 netter i mai 2024
Svar fra HSL den 14. mai 2024
We appreciate your rating. We hope that next time we can meet all expectations.Best Regards.

4/10 – Dårlig

Kashauna og San Antonio

Bodde her 4 netter i april 2024
Svar fra HSL den 23. mai 2024
Dear Valued Guest,Sorry to see that your experience was not satisfactory. We hope to get another opportunity to deliver the service you deserve.Best regards,

10/10 – Utmerket

Shaimeek

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 3 netter i april 2024
Svar fra HSL den 14. mai 2024
Thank you for your perfect rating!Best Regards.

6/10 – Grei

Kelli

Reiste med partner
Likte: Fasiliteter og overnattingsstedets bygg og tilstand
Likte ikke: Renhold og personale og service
The property is beautiful but my experience as a royalton guest was probably the worse out of all the royaltons I stayed at . And i been to all royalton resorts besides Cuba. No attention to detail when it comes to guest- no welcome no anything wasent even told my room number after paying or given a pamphlet about layout of the property . Had to request this . My room wasent cleaned prior to my arrival took hours to clean it to standard . staff very unwelcoming besides a select few.
Bodde her 4 netter i april 2024
Svar fra HSL den 14. mai 2024
Dear Valued Guest,We are truly sorry to hear that this was your experience with us. We continue to work to improve our overall service so your feedback is of utmost importance to us.Best Regards

8/10 – Bra

Emilia

Reiste med familie
Likte: Renhold, personale og service og fasiliteter
On the whole a beautiful place!
Bodde her 7 netter i april 2024
Svar fra HRSL den 23. apr. 2024
Dear Valued Guest, Thank you for reviewing your stay and sharing with us your kind words. We look forward to hosting with you. Regards

10/10 – Utmerket

Dianna

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
The staff was pleasant and the property was clean. They had activities on the premises if you wanted to partake in. Definitely will come back
Bodde her 4 netter i april 2024
Svar fra HRSL den 24. apr. 2024
Dear Valued Guest,Thank you for rating your experience and we are happy to know that you had such an amazing time! We are looking forward to meeting with you again in the near future.Regards

8/10 – Bra

Debbie - Ann

Reiste med partner
Likte: Renhold, fasiliteter og overnattingsstedets bygg og tilstand
Likte ikke: Personale og service
My stay was awesome only thing I didn’t like is that most of the staff wasn’t pleasant.
Bodde her 4 netter i april 2024
Svar fra HRSL den 23. apr. 2024
Dear Valued Guest, Thank you for rating your experience with us and we extend our apologies the level of service delivered. We will be sure to pass on those remarks to the relevant Team in an effort to remedy those.

4/10 – Dårlig

Charelene

Likte: Renhold og personale og service
Likte ikke: Overnattingsstedets bygg og tilstand
not interested in saying anything except staff amazing and should be paid more poor people
Bodde her 9 netter i mars 2024
Svar fra HRSL den 23. apr. 2024
Dear Valued Guest, Thank you for sharing your feedback. We appreciate your recognition of our amazing staff. Once again, thank you for choosing our resort. Regards

8/10 – Bra

Stefan

Likte: Personale og service
Bodde her 6 netter i mars 2024
Svar fra HRSL den 23. apr. 2024
Dear Valued Guest, Thank you for leaving us this review and hope that we can host you again. Regards

8/10 – Bra

Damon P

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
The property was very good. The location and scenery was Excellent. The majority of the staff was great. The food was average. They do not season the food well. The entertainment was very good. Overall we had a fantastic experience.
Bodde her 8 netter i mars 2024
Svar fra HRSL den 23. apr. 2024
Dear Valued Guest, Thank you for sharing your experience with us! We're thrilled to hear that you enjoyed our property, location, and scenery. Your feedback about the food is noted, and we'll take it into consideration for future improvements. We're glad you had a fantastic overall experience and hope to welcome you back soon for another memorable stay! Regards

4/10 – Dårlig

Amber

Reiste med partner
Likte ikke: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
If you’re looking for an “ Adults only “resort like it states in the caption , THIS IS NOT IS! There are children on this resort . It’s boring , nothing fun to do on the resort for the amount of money you spend . The staff is ehhh or should i just say it’s the women because the men were pretty nice . Now let’s talk about the rooms. We had a swim up and my god did it smell like so much mold and poison !!! As soon as you turn on the air , it feels like you’re surrounded by a silence killer . The rooms were dirty , the shower pressure was terrible and i mean terrible !!! Not to mention the hotel was 2 hours away from the airport and about an hour away from All the excursions!! I’m so mad we wasted money on this hotel smh completely put a bad taste in my mouth about st Lucia !
Bodde her 3 netter i mars 2024
Svar fra HRSL den 24. apr. 2024
Dear Valued Guest, We're truly sorry to hear about your disappointing experience at our resort. We understand your frustration with the presence of children despite the "Adults Only" designation. We apologize for any confusion or inconvenience this may have caused. Hideaway at Royalton Saint Lucia shares the same complex as Royalton Saint Lucia which is a family friendly resort. Regarding your concerns about the staff, cleanliness, and room conditions, we take these issues very seriously and will address them with our team to ensure improvements are made. Your feedback is invaluable in helping us maintain the high standards of service and quality that we aim to provide.We regret any inconvenience caused by the distance from the airport and excursions. We understand that this may have impacted your overall enjoyment of your stay.We sincerely apologize for falling short of your expectations and for any negative impression this experience has left you. We wish to welcome the opportunity to make it right and hope you'll consider giving us another chance in the future. Regards

10/10 – Utmerket

Harvey og La Romain

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Food was great There was activities throughout the day Wide variety of food to choose from
Bodde her 2 netter i mars 2024
Svar fra HRSL den 24. apr. 2024
Dear Valued Guest, We are happy to host you and thank you for choosing our resort! Thank you for your kind compliments. Regards

10/10 – Utmerket

Rebekah

Bodde her 3 netter i mars 2024
Svar fra HRSL den 23. apr. 2024
Dear Valued Guest,Thank you for rating your experience perfectly! We were pleased to host you and hope to serve you again. Regards

10/10 – Utmerket

Ashley

Reiste med en gruppe
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Went for a girls trip. The resort is very nice & quiet. Many options for food and the staff was amazing. I will note that this hotel suits for much of an older crowd (40&up) on the Hideaway side & not much singles to interact with (A lot of couples) but overall my stay was a 10/10! Make sure you see the best bartender on site, his name is Ashley.
Bodde her 4 netter i februar 2024
Svar fra HRSL den 24. apr. 2024
Dear Valued Guest, Thank you for choosing our resort for your girls' trip! We're thrilled to hear that you enjoyed your stay and that you found the resort to be very nice and quiet. We're glad you appreciated the variety of food options and the amazing service provided by our staff.We understand your feedback regarding the demographics of our guests and will take it into consideration as we continue to enhance our offerings. We're delighted to hear that you had a great experience overall and that Ashley, our bartender, made a positive impression on you.Thank you for sharing your feedback, and we look forward to welcoming you back for another fantastic stay in the future! Regards

2/10 – Forferdelig

Diamela

Likte ikke: Personale og service og overnattingsstedets bygg og tilstand
Do not recommend. The staff were so rude and service was terrible. They did anything they could do to get money out of you. The resort itself is nice but staff, service and quality of food is terrible.
Svar fra HRSL den 24. apr. 2024
Dear Valued Guest, We're disappointed to hear about your experience. Providing exceptional service is our priority, and we apologize for any rudeness you encountered. Your feedback is valuable, and we'll address it with our team to improve. If you'd like to discuss further, please reach out. Thank you for sharing, and we hope to have the opportunity to regain your trust. Regards

6/10 – Grei

Tiffany

Reiste med partner
Likte: Renhold, fasiliteter og overnattingsstedets bygg og tilstand
The resort was beautiful, the staff could have been a little nicer. The rooms were nice, but there was a mildew smell in the room. I wish the resort had more entertainment options. They offered nightly activities but it seemed as if I was hearing the same music every night.
Bodde her 4 netter i mars 2024
Svar fra HRSL den 24. apr. 2024
Dear Valued Guest, Thank you for sharing your experience with us. We're glad to hear that you found our resort beautiful and enjoyed your stay overall. However, we apologize for any shortcomings in the service provided by our staff. We take your feedback seriously and will address this with our team to ensure improvements are made.Regarding the mildew smell in your room, we apologize for any discomfort this may have caused. We will investigate this issue immediately to ensure that it is resolved and that all our rooms meet the highest standards of cleanliness and comfort.We appreciate your feedback regarding the entertainment options. We strive to offer a variety of activities and entertainment to cater to all our guests' preferences, and we will take your comments into consideration as we continue to improve our offerings.Thank you again for your valuable feedback, and we hope to have the opportunity to welcome you back for a more enjoyable experience in the future. Regards

8/10 – Bra

Anthony

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Staff was amazing and friendly. Check in and out were easy. Lots of options for food/bars entertainment. Food was fine. Hibachi and gratzi were the best options. Service was slow at times. But everything else was great! Pool, water/beach.
Bodde her 6 netter i februar 2024
Svar fra OCM den 4. mars 2024
Dear Anthony,Thank you for choosing Royalton Saint Lucia for your recent vacation and for taking the time the time to share your experience with us.Our team appreciates your comments highlighting your overall satisfaction with your stay.It was a pleasure hosting you and we hope to welcome you again. Regards,Royalton Saint LuciaManagement Team

2/10 – Forferdelig

Anna

Reiste med partner
Likte ikke: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Check in experience was terrible. We were given bracelet with keys and were just let go to look for our building and rooms at night, no light. Luggage was lost for some time. Then they called to complain that we should have went back to bellboy to tell him our room number…. What?!?! Then we booked a spa appointment to find out it was in a temporary office rooms. No one told us we won’t have any spa amenities, and will have a massage in a bright light area. They charged full price. Food was Terrible!!! I had bread with butter the entire stay. Drinks were bad, no real alcoholic beverages, everything is dope. Towels are all ripped off as well as the lounges. Elevator didn’t work in our building. Service was worse than any place I ever stayed. The trip to the resort took over two hours of the worst possible trip you can imagine… then you arrive and have such a bad experience. It’s not close to luxury as they publish.
Bodde her 3 netter i februar 2024
Svar fra OCM den 12. mars 2024
Dear Anna,Thank you for choosing Hideaway St. Lucia as your resort and for sharing your experience with us.We are truly regretful to learn that we were unable to provide you with the flawless holiday experience that we aim to provide to all of our guests. Nevertheless, we have taken detailed notes of your comments, concerns, and recommendations, and have shared them with our management team for further review as we are committed to the continued improvement of every aspect of our guest vacations. We were humbled to have had you as our guest, and we hope to have the pleasure of welcoming you back to our shores for an improved holiday experience.Kind Regards,Hideaway St. Lucia,Management Team

10/10 – Utmerket

Stacy

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
We had the best time while we were there. The staff was amazing. Darnell and Ferna went above and beyond for us at all times amazing food we will be back. Darnell and Ferna were our butlers they made this trip so amazing for us . I give it 5 stars for sure !!!
Bodde her 7 netter i august 2023
Svar fra OCM den 26. feb. 2024
Dear Stacy,Thank you for choosing Hideaway Saint Lucia for your recent vacation and for taking the time the time to share your experience with us.Our team appreciates your comments highlighting your overall satisfaction with your stay.It was a pleasure hosting you and we hope to welcome you again. Regards,Hideaway Saint LuciaManagement Team

10/10 – Utmerket

Jordan

Likte: Personale og service og overnattingsstedets bygg og tilstand
Bodde her 7 netter i februar 2024
Svar fra OCM den 26. feb. 2024
Dear Jordan,Thank you for choosing Hideaway Saint Lucia for your recent vacation and for taking the time the time to share your experience with us.Our team appreciates your comments highlighting your overall satisfaction with your stay.It was a pleasure hosting you and we hope to welcome you again. Regards,Hideaway Saint LuciaManagement Team

8/10 – Bra

Alesia

Likte: Renhold, fasiliteter og overnattingsstedets bygg og tilstand
Likte ikke: Personale og service
Everything was good except stuff and service. We were waiting for waitresses about 20-30 min. And another thing is beach towel. they give everyone unlimited number of towels. We had to wait until new towels appeared.
Bodde her 5 netter i januar 2024
Svar fra OCM den 11. feb. 2024
Dear Alesia,Thank you for choosing Hideaway Saint Lucia for your recent vacation and for taking the time the time to share your experience with us.Our team appreciates your comments highlighting your overall satisfaction with your stay.It was a pleasure hosting you and we hope to welcome you again. Regards,Hideaway Saint LuciaManagement Team

10/10 – Utmerket

Jasdeep

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Great resort with amazing facilities!
My wife and I travelled here for the second portion of our honeymoon in St Lucia and were not disappointed whatsoever. We stayed in the Hideaway portion of the hotel (Adults only) and upgraded to Diamond club which gave us access to a 'butler' who was available to book us into the restaurants and help with any general queries (other examples include general questions about the resort and island, helping to arrange a taxi to the street party). Being in diamond club also allowed access to the diamond club area of the resort (which happens to be on the other end of the resort from the hideaway) where there is a pool, beach area and bar (serving daytime food which cannot be found elsewhere). In our opinion, it is certainly worth the upgrade for the level of service that you receive. Now onto the resort in general; all of the restaurants served great food and we had no complaints with any of it. There is a good variety of cuisines and the coffee shop is a great addition. The staff throughout the resort were friendly and very helpful. BUT.... if you want to experience more of what the island has to offer then I would recommend a couple of nights at a different hotel out of the resort also. It would be easy to stay in the resort without leaving as there is so much on offer but we experienced the REAL St Lucia when we stayed near Soufriere for 2 days prior to this. This isn't an issue with the resort in particular as there are excursions on offer but something to bear in mind.
Bodde her 5 netter i januar 2024
Svar fra OCM den 11. feb. 2024
Dear Jasdeep,Thank you for choosing Hideaway Saint Lucia for your recent vacation and for taking the time the time to share your experience with us.Our team appreciates your comments highlighting your overall satisfaction with your stay.It was a pleasure hosting you and we hope to welcome you again. Regards,Hideaway Saint LuciaManagement Team

2/10 – Forferdelig

cat

Reiste med familie
Likte ikke: Personale og service
Diamond club not worth it. In room dining for breakfast wrong every day, butler no where to be found, food only ok, service pretty awful. For over a thousand a day stay somewhere else. Also not all inclusive.
Bodde her 3 netter i februar 2024
Svar fra OCM den 11. feb. 2024
Dear cat,Thank you for taking the time to provide feedback on your recent stay. We sincerely apologize for the shortcomings you experienced with our Diamond Club service and in-room dining. Your comments are valuable, and we are committed to addressing the issues you highlighted.We regret any inconvenience caused by the inaccuracies in your breakfast orders and the unavailability of your butler. Our team is investigating these concerns to ensure a more seamless experience for our guests in the future.We also appreciate your feedback on the food quality and service. Please be assured that we take this seriously and will be working to improve in these areas.Regarding the all-inclusive aspect, we apologize for any confusion. We will review our communication to ensure that our guests have clear expectations about the services included in their stay.We understand your disappointment, and we appreciate your candid feedback. We hope to have the opportunity to regain your trust in the future.Thank you for bringing these matters to our attention.

10/10 – Utmerket

Daniela Jirina Bozena

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 7 netter i januar 2024
Svar fra OCM den 7. feb. 2024
Dear Daniela Jirina Bozena,Thank you for choosing Hideaway Saint Lucia for your recent vacation and for taking the time the time to share your experience with us.Our team appreciates your comments highlighting your overall satisfaction with your stay.It was a pleasure hosting you and we hope to welcome you again. Regards,Hideaway Saint LuciaManagement Team

10/10 – Utmerket

leslie

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Just returned from an amazing stay at the Hideaway at Royalton St Lucia. I am a member of another all inclusive resort chain, which doesn’t have any properties on St Lucia, so I decided to give Royalton a try. It was my husband’s 50th birthday gift and I wanted it to be memorable. Well, Royalton exceeded all of my expectations, starting with the warm welcome and easy check in. I upgraded to diamond club, which came with two butlers, Gessler and Fabian, both were amazing! They were professional, attentive and extremely helpful assisting with the many activities I had planned for my husband’s birthday. I also would like to acknowledge Keisha D. from Guest Services, who was in constant contact with me for weeks prior to our arrival, making sure that all of my wishes were fulfilled. We had breathtaking view from room 1404. The sound of the waves crashing outside of our balcony was very soothing. The property offered multiple pools with and without activities, which was nice. The grounds were immaculate and well maintained. The staff was always smiling and friendly when walking throughout the resort. I was always hesitant to stay at a resort that allowed children, but I must say, Royalton does it well. There are areas throughout the resort for children to enjoy and when they were around adults, they were accompanied by their parents. The Hideaway side, is truly a hideaway. It’s on the quiet side of the property with beach access, beach bar and restaurant, very romantic!
Bodde her 4 netter i januar 2024
Svar fra OCM den 7. feb. 2024
Dear Leslie,Thank you for choosing Hideaway Saint Lucia for your recent vacation and for taking the time the time to share your experience with us.Our team appreciates your comments highlighting your overall satisfaction with your stay.It was a pleasure hosting you and we hope to welcome you again. Regards,Hideaway Saint LuciaManagement Team

6/10 – Grei

Zehra

Reiste med partner
Likte: Renhold, fasiliteter og overnattingsstedets bygg og tilstand
Likte ikke: Personale og service
Food was terrible and the staff was not friendly at all
Bodde her 6 netter i januar 2024
Svar fra OCM den 28. jan. 2024
Dear Zehra,Thank you for choosing our resort for your recent vacation and for taking the time to share your experience with us. Guest feedback is important to us as this information will allow us to identify areas of opportunities and make the necessary improvements in an effort to enhance the quality of our services and facilities. With this being said, your comments have been noted and shared with the relevant managers for further review and the necessary measures to be taken to ensure the satisfaction of our guests.Whilst an apology will not change the outcome of your stay, it is our sincerest hope that you will grant us the opportunity of serving you with a future experience that will surpass your last and change the current perception you may have of our resort.Regards,Hideaway St. LuciaManagement Team

8/10 – Bra

Randall

Bodde her 5 netter i januar 2024
Svar fra HRSL den 24. apr. 2024
Dear Valued Guest, Thank you for leaving us this review and we wish to welcome you again to our resort. Regards

10/10 – Utmerket

Jumaane K og Phoenix

Reiste med partner
Likte: Renhold, personale og service og fasiliteter
Excellent
Bodde her 3 netter i januar 2024
Svar fra OCM den 28. jan. 2024
Dear Jumaane K,Thank you for choosing Hideaway Saint Lucia for your recent vacation and for taking the time the time to share your experience with us.Our team appreciates your comments highlighting your overall satisfaction with your stay.It was a pleasure hosting you and we hope to welcome you again. Regards,Hideaway Saint LuciaManagement Team

8/10 – Bra

liana

Bodde her 5 netter i januar 2024
Svar fra OCM den 16. jan. 2024
Dear liana,Thank you for choosing Hideaway Saint Lucia for your recent vacation and for taking the time the time to share your experience with us.Our team appreciates your comments highlighting your overall satisfaction with your stay.It was a pleasure hosting you and we hope to welcome you again. Regards,Hideaway Saint LuciaManagement Team

6/10 – Grei

Ashley

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
The resort and rooms are beautiful. My issue was that the pools closed at 6p and there’s a very strict dress code for dinner, you basically have to be completely covered, and dress formally for dinner. The room service food is mid to poor. By midnight the resort is completely quiet, basically forcing guests in their rooms. I loved the room and beach though.
Bodde her 2 netter i desember 2023

2/10 – Forferdelig

Nehemiah

Bodde her 1 natt i desember 2023
Svar fra OCM den 29. des. 2023
Dear Nehemiah,Thank you for choosing our resort for your recent vacation and for taking the time to share your feedback.We are very grateful for your visit. Nevertheless, we regret to learn that you did not satisfied with your stay. For this reason, we would like you to accept our sincere apologies for any eventuality experienced.We are sorry to learn of any shortcomings during your recent stay with us, as it is never our intention for any of our guests to have a less than incredible experience. We sincerely regret any challenges you may have been faced with regarding your room condition. Whilst an apology will not change the outcome of your experience, we are humbled to have hosted you. Regards,Hideaway St. LuciaManagement Team

8/10 – Bra

Tyron

Likte: Renhold og overnattingsstedets bygg og tilstand
It has always been my favorite place for vacation , but this time was very special to me , the Japanese's resturant
Bodde her 2 netter i desember 2023
Svar fra OCM den 29. des. 2023
Dear Tyron,Thank you for choosing Hideaway Saint Lucia for your recent vacation and for taking the time the time to share your experience with us.Our team appreciates your comments highlighting your overall satisfaction with your stay.It was a pleasure hosting you and we hope to welcome you again. Regards,Hideaway Saint LuciaManagement Team

10/10 – Utmerket

Tesca

Bodde her 1 natt i desember 2023
Svar fra OCM den 16. jan. 2024
Dear Tesca,Thank you for choosing Hideaway Saint Lucia for your recent vacation and for taking the time the time to share your experience with us.Our team appreciates your comments highlighting your overall satisfaction with your stay.It was a pleasure hosting you and we hope to welcome you again. Regards,Hideaway Saint LuciaManagement Team

10/10 – Utmerket

Soma og new york

Reiste med familie
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 5 netter i november 2023
Svar fra OCM den 14. des. 2023
Dear Soma,Thank you for choosing Hideaway Saint Lucia for your recent vacation and for taking the time the time to share your experience with us.Our team appreciates your comments highlighting your overall satisfaction with your stay.It was a pleasure hosting you and we hope to welcome you again. Regards,Hideaway Saint LuciaManagement Team

8/10 – Bra

Lars

Bodde her 1 natt i desember 2023
Svar fra OCM den 12. des. 2023
Dear Lars,Thank you for choosing Hideaway Saint Lucia for your recent vacation and for taking the time the time to share your experience with us.Our team appreciates your comments highlighting your overall satisfaction with your stay.It was a pleasure hosting you and we hope to welcome you again. Regards,Hideaway Saint LuciaManagement Team.

4/10 – Dårlig

Tanya

Reiste med familie, Reiste med en gruppe
Likte ikke: Renhold, personale og service og overnattingsstedets bygg og tilstand
I would not recommend this property: The first thing that bothered me was that the property didn’t offer complementary transportation to, and from the airport. You will have to find your way from the airport to the resort, which is almost a 2 Hour Drive , and it will cost you anywhere between $90-$120 both ways. Second issue was the food quality and service. It was extremely hard for me to find anything that was remotely good to eat. The service people were extremely rude. The room service operator snapped at me after I was asking for clarification about my order. Room service took over an hour to deliver. another server seemed to get upset with me when I would ask for additional mimosas during brunch. The cleanliness of the room was terrible. When I entered the room, the mirror was covered in black spots that couldn’t be cleaned off. It appeared to be molded. They assured me that it wasn’t mold, but it was built up moisture that the mirror had collected overtime. Maintenance said that they would request for the mirror to be replaced, however nobody came in to replace the mirror. Secondly, our sheets weren’t clean. There was sand in them. I also was told by another family member that they experienced the same thing in their bed. Lastly, the furniture in the room was extremely old and outdated. The location of the property is beautiful however, it was overshadowed by the poor food quality, lack of service and cleanliness.
Bodde her 4 netter i november 2023
Svar fra OCM den 6. des. 2023
Dear Tanya,We are grateful that you chose our resort and took the time to share your feedback with us.However, we understand that we may have fallen short of your expectations during your stay, and apologize for any inconvenience or inconsistent services you may have encountered. We greatly value our customers' feedback, and take your concerns and recommendations seriously. You'll be pleased to know that we will be sharing them with our Management Team to ensure that we continue to improve our service standards and product quality. We regret that we were not able to attend to your concerns while you were still with us, as we strive to make immediate improvements to enhance our guests' experiences.Nonetheless, we are honored to have had the opportunity to host you, and sincerely hope that you will consider returning to our resort. We are committed to exceeding your expectations and addressing any negative perceptions you may have of our brand.Warmest Regards,Hideway St. Lucia Management Team.

10/10 – Utmerket

nieszelka

Reiste med en gruppe
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Phenomenal place to vacation from food and staff…
Bodde her 4 netter i oktober 2023
Svar fra OCM den 28. nov. 2023
Dear nieszelka ,Thank you for choosing Hideaway St. Lucia for your recent vacation and for taking the time to share your feedback with us.We are pleased to view your comments highlighting your overall experience.It was a pleasure hosting you and we hope to welcome you again for another fantastic vacation experience.Regards,Hideaway St. LuciaManagement Team.

6/10 – Grei

Tabitha

Reiste med partner
Likte: Personale og service
Likte ikke: Overnattingsstedets bygg og tilstand
Swim-up rooms have old mold smell.
Bodde her 4 netter i oktober 2023
Svar fra OCM den 30. okt. 2023
Dear Tabitha,Thank you for choosing our resort for your recent vacation and taking the time to share your experience with us. It is regrettable that we were unable to exceed your expectations this trip and your comments were duly noted and shared with our management team for further review and the necessary improvements to be made.It is our sincerest hope that you will grant us the opportunity of serving you to a future experience which will surpass your last and change the current perception you may have of our resort.Regards,Hideaway Saint LuciaManagement Team

2/10 – Forferdelig

Casey

Reiste med partner
Likte ikke: Renhold, personale og service og overnattingsstedets bygg og tilstand
Some staff were nice, majority rude. Cockroach in my room along with ants all over the place. No top shelf alcohol. The “martini mix” bar, yes, that’s the name, doesn’t have the ingredients to make a martini. Always out of towels by the pool. Ordered room service three times during our stay and only got it once, even after they called us and said someone was outside. Wouldn’t recommend this property.
Bodde her 6 netter i oktober 2023
Svar fra OCM den 20. okt. 2023
Dear Casey,Thank you for choosing our resort for your recent vacation and for taking the time out to share your experience with us. It is regrettable to learn that we delivered less than an incredible vacation experience throughout your stay, this is certainly not the typical outcome hoped for and in order for us to improve our products and services, your concerns were duly noted and shared with the relevant managers for further review and follow-ups.Whilst an apology will not change the outcome of your experience, we are humbled to have hosted you and hope that you would grant us another opportunity to host you so that we can deliver an experience that will surpass your last.Regards,Hideaway St. LuciaManagement Team.

6/10 – Grei

Nyquitia

Likte: Renhold og overnattingsstedets bygg og tilstand
Bodde her 4 netter i oktober 2023
Svar fra OCM den 20. okt. 2023
Dear Nyquitia,Thank you for choosing our resort and for taking the time to share your experience with us.It is saddening to learn that your holiday with us was not an enjoyable one as this is surely not the experience we hoped for you. Judging by the feedback shared.Whilst we do understand that an apology cannot change the past we do extend one with all sincerity and we hope that you will grant us an opportunity of redemption and change any negative perceptions you may have of our resort and brand.Warmest Regards,Hideaway St. Lucia,Management Team.

10/10 – Utmerket

Timothy

Reiste med familie, Reiste med en gruppe
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Fantastic resort and fantastic staff especially Mauricelle!
Bodde her 5 netter i oktober 2023
Svar fra OCM den 16. okt. 2023
Dear Timothy,Thank you for choosing Hideaway at Royalton Saint Lucia for your recent vacation and for taking the time the time to share your experience with us.Our team appreciates your comments highlighting your overall satisfaction with your stay.It was a pleasure hosting you and we hope to welcome you again. Regards,Hideaway at Royalton Saint LuciaManagement Team.

8/10 – Bra

Johnson

Reiste med partner
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
What spoilt my stay was there were loads of different bars but they seem to always be out of stock I couldn’t get a decent Brandy for instance a Remi Martin Hennessy or even a cheaper Courvoisier. Especially when paying a lot of money for the stay. I stayed at Sandals previously and they do it as part of the all inclusive package
Bodde her 3 netter i oktober 2023
Svar fra OCM den 9. okt. 2023
Dear Johnson,Thank you for choosing Royalton Saint Lucia for your recent vacation and for taking the time the time to share your experience with us.Our team appreciates your comments highlighting your overall satisfaction with your stay.It was a pleasure hosting you and we hope to welcome you again. Regards,Royalton Saint LuciaManagement Team.

8/10 – Bra

Tevis

Bodde her 2 netter i september 2023
Svar fra OCM den 26. sep. 2023
Dear taggy1965,Thank you for choosing Royalton Saint Lucia for your recent vacation and for taking the time the time to share your experience with us.Our team appreciates your comments highlighting your overall satisfaction with your stay.It was a pleasure hosting you and we hope to welcome you again. Regards,Hideaway St LuciaManagement Team.

10/10 – Utmerket

WAYNE

Bodde her 4 netter i september 2023
Svar fra OCM den 10. okt. 2023
Dear WAYNE,Thank you for choosing Royalton Saint Lucia for your recent vacation and for taking the time the time to share your experience with us.Our team appreciates your comments highlighting your overall satisfaction with your stay.It was a pleasure hosting you and we hope to welcome you again. Regards,Royalton Saint LuciaManagement Team.