Dear Marion, thank you for your review. We are truly disappointed to learn that your experience has not been up to your expectations. Please rest assured we work extremely hard to deliver excellent experiences, and we are saddened that you felt differently on this occasion. Please rest assured we are in contact with our hotel team to investigate further what happened. We would love to welcome you back soon to have another opportunity to meet your expectations. Kind Regards, Solari

Thank you for sharing your feedback, Siren. We are glad to see you enjoyed the breakfast and the rooms. Nonetheless, we are saddened to see your experience was not fully satisfactory and that you were disappointed with the service, particularly as our friendly and attentive teams often receive the most praise from our guests. We are deeply sorry this was not your experience and will be sure to raise this with our team. We hope this would not deter you from staying again as we would love to welcome you back and really wow you in future. Best regards, Anna

Thank you for your review, Robert. While I am happy you had a pleasant stay with us, and our friendly colleagues caught your attention, I am sorry to hear about the incident in your bathroom. Your feedback is shared with the housekeeping manager, who will brief his team to avoid the same situation occurring. We look forward to your next visit and hope to meet your expectations. Kind regards, Natacha

Thank you for your review, John Magne. I am truly sorry you were let down during your recent stay with us. It is a shame to read you experienced a wait at check-in; why not try our fast and easy online check-in service next time so you can do this at your own convenience. I hope we will have the opportunity to welcome you again and impress you on your next visit. Kind regards, Elina

Thank you for your review, Heidi. I am pleased to hear you had a good stay and that all the team were nice and friendly. Sorry to hear there was some delay at breakfast, but I do hope you enjoyed it. We look forward t welcoming you back through our doors for a future visit. Kind regards, Reece

Thank you for your feedback, Hans Kristian. I am so pleased that you loved our hotel, however I regret that you were not fully satisfied with our service. We would love to hear from you should you wish to share any further feedback. I hope we can welcome you again and deliver wonderful service at all times. Warm regards, Elina

Dear Nicole, thank you for your nice feedback! We are thrilled to hear that you enjoyed your whole stay and lovely to read such nice comments! We truly hope you come back to stay with us again very soon. Kind regards, Solari

Thank you for your feedback, Louis. We are glad to hear your nice feedback regarding the location of our hotel. However, I would like to express my sincere apology if there were aspects that we fell below expectations and did not give you a good impression. Your feedback is important to us and rest assured it will be addressed with our designated team to improve our service. We appreciate your sharing your concerns, and we look forward to your next visit for a much better stay. Kind regards, Solari.

Dear Seref,Thank you for your feedback and for taking the time to write about your positive experience. We are delighted you had an amazing stay with us and that you loved the service.We are looking forward to seeing you soon again. Kind Regards,Kristine

Dear Lisa, thank you for your feedback. We are happy you enjoyed your stay with us and hope you enjoyed exploring the city. We look forward to welcoming you back. Kind regards, Senami

Dear Lee, thank you for your review. We are glad to learn that you loved your stay with us, and hope to welcome you back soon for another pleasant experience. Kind Regards, Irene

Thank you for your amazing comment, Paul,We are glad that you found our hotel in a good location and that the view of the Amsterdam station was to your liking. Looking forward to you coming again! Kind regards,

Thank you for your nice message, David,We are so happy to see you enjoyed your stay with us and that you experienced very friendly service from our staff. Looking forward to you coming again! Kind regards,

Dear Heather, thank you for sharing your review. We are delighted to hear you liked our hotel and it's fantastic location in particular. We look forward to welcome you back soon. Best wishes,

Dear Christiaan, thank you for sharing your review. We are so glad to hear you liked our hotel and it's excellent location. We look forward to welcome you back soon! Best wishes,

Dear Karen, thank you for taking the time to write a review. We truly appreciate your nice comments about our room facilities and staff. We look forward to welcoming you back. Kind regards, Marylin

Dear Deanna, thank you for your review. We are glad to learn that you loved your stay with us, and hope to welcome you back soon for another pleasant experience. Kind Regards, Irene

Dear Jo Ann, thank you for taking the time to write a review. We truly appreciate your nice comments about our room facilities and location. We look forward to welcoming you back. Kind regards, Olga

Dear Latha, thank you for taking the time to write a review. We truly appreciate your nice comments about location. We look forward to welcoming you back. Kind regards, Marylin

Dear Yvette, thank you for your review. We are glad to learn that you loved your stay with us, and hope to welcome you back soon for another pleasant experience. Kind Regards, Irene

Thank you for your nice comment, Jerry,We are so happy to see you enjoyed your stay with us. Looking forward to you coming again! Kind regards,

Dear Caryn, thank you for your feedback. We are sorry for the impact our lifts had on your experience, though we are hopeful it will not prevent you from staying with us again in the future. We look forward to welcoming you back again. Kind regards, Marylin