Dear Prissila,Many thanks for reviewing your experience with us. I am pleased reading that you enjoyed the facilities and the spacious, comfortable room. I do regret that you found the service not on par with your expectations. We do pay a lot of attention to the service training, and we take every feedback with an opportunity for improvement. In regard to the beach, it is important to note that December is the seaweed season and often the beach will be filled with seaweed that gets washed in by the tide.This is just a temporary phenomenon and part of mother nature's cycle. Our all-inclusive menus are generally with a wide variety of dining options and cuisines. We also have a wide range of varieties at the buffet every day too. from fresh sea food to vegetarian dishes and various types of meats and cuts, we have plenty to offer for every taste bud and dietary need. However, should you feel like the various options available throughout the 5 restaurants are not to your liking, our chefs are always at hand to cater something extra or different for you to enjoy.Once again, thank you for the feedback.kind regards,

Dear Tom,Thank you for taking the time to share feedback following your recent experience with us.I am very pleased that you enjoyed your stay in the spacious and comfortable room. In regard to the mattress, I regret that you had not informed us of this since we could replace your mattress with a softer option. Indeed, the Chefs Team really put in a lot of effort in always presenting us with a sumptuous fare of cuisines and delicacies. all credit goes to their hard work and dedication. We have taken into account your comments about the beach vendors and together with the authorities we are working on a solution to positively impact the vendors and our Guests too. I completely understand that some guests do not enjoy the tide phenomena and prefer a high tide all the time. However, on this side of the island we experience periods of low and high tide. Which also presents with an amazing opportunity to explore the reef and sealife.Once again, thank you for your kind comments and constructive feedback.Kind regards

Dear Guest, Thank you for the great rating. I will be sure to share your feedback to the rest of the Team. Kindest Regards, Reda Sweed - General Manager

Dear Kerstin,Thank you for your lovely feedback! We're delighted to read that you had a great vacation with us. Our team takes pride in providing friendly and attentive service, and we're thrilled that you enjoyed the delicious food and cocktails.We appreciate your kind words and hope to welcome you back for another wonderful stay in the future!

Dear Gabriela,Thank you for taking the time to share your feedback. We regret any experiences that did not fully meet your expectations. Your comments about the limited food options and cleanliness are important to us. We strive to maintain high standards and will use your feedback to improve our services.We hope to have the opportunity to welcome you back and provide you with a better experience in the future.Best regards,

Dear Christian,Thank you for taking the time to share your feedback with us. We truly value all guest input as it helps us continually improve our services.Regarding your concerns about the quality of our food and drinks, please allow me to clarify. While we understand that tastes may vary, we assure you that we strive to maintain high standards in the selection and preparation of our culinary offerings. We source our ingredients carefully and our chefs, who are seasoned professionals with extensive experience, take great pride in their craft. Additionally, we have implemented measures to reduce plastic waste, including purchasing bulk bottles for condiments like ketchup. Rest assured, this does not compromise the quality of the product, as we remain committed to providing our guests with the best possible dining experience.We regret any inconvenience with the staff. Please know that we continuously work to provide thorough training and support to our team members to ensure efficient and attentive service.Regarding the surrounding area, we understand that our resort is situated in a secluded area with limited nearby attractions. However, we have created a comprehensive guest experience within our property, offering various amenities and activities to enhance your stay such as tribal dance shows, Maasai show, DJ-nights, Movie nights by the beach, pool dinners, beach dinners and so much more.Once again, thank you for your feedback, and we hope to have the opportunity to welcome you back for an improved experience in the future.Warm regards.

Dear Philipp,Thank you for sharing your feedback with us. We regret to read that your experience on the beach was not as peaceful as expected due to the presence of local vendors. While we strive to provide a serene and relaxing environment for our guests, we understand that the public beach area may attract vendors offering their goods and services.Please know that we are constantly working to find solutions to mitigate any disturbances caused by beach vendors. We have security measures in place, and our staff regularly patrols the beach area to ensure the comfort and safety of our guests. However, as the beach is public, we have limited control over the vendors' activities.We appreciate your understanding and hope that despite this inconvenience, you were still able to enjoy the other aspects of our resort. Should you have any further concerns or if there is anything else we can do to improve your experience, please do not hesitate to reach out to us.Best regards.

Dearest Denis,Thank you for your glowing review! We're thrilled to read that your experience far exceeded your expectations and that you enjoyed every aspect of your stay with us.Your kind words about our friendly and attentive staff, extensive food choices, and the variety of events and activities available are truly appreciated. We strive to create unforgettable experiences for our guests, and we're delighted that we succeeded in making your holiday an absolute dream.We look forward to welcoming you back for more memorable moments in the future.Warm regards,General manager.

Dear Chantal, Thank you so much for leaving a 5-star review and that you enjoyed your stay with us and for calling your stay perfect. Karibu tena!

Hi Janice, Thank you for leaving a rating. We seem to have fallen short as its 4 stars. Kindly let us know what we could have done to make it better.

Dear Britta, Thank you for taking the time to share your feedback about your stay with us. We greatly appreciate your kind words about our well-maintained accommodation, friendly and courteous staff, and the beautiful beach area. It's heartwarming to know that you found our complex attractive and well-equipped.We're also pleased to hear that you enjoyed our culinary offerings. Providing a variety of delicious food options is a priority for us, and we're glad you appreciated the dining experience.However, we understand your concerns about the external environment around the areas. Zanzibar, like many travel destinations, has a mix of beauty and challenges. We appreciate your honest feedback, as it helps us to improve and provide a better experience for our guests.

Dear Tammy,Thank you for sharing your feedback with us. We're delighted to read that you had a positive experience with our exceptional service. We constantly strive to ensure that our guests receive top-notch treatment during their stay.We also appreciate your valuable observation regarding the facilities. We understand the importance of maintaining a high standard for a 5-star hotel, and we take your comments seriously.Regarding the strength of our alcoholic drinks, your input is valuable as we continue to fine-tune our offerings to cater to the preferences of all our guests. We will certainly take your feedback into consideration as we refine our beverage offerings.Once again, thank you for choosing our hotel and for taking the time to share your thoughts. We hope to have the opportunity to welcome you back in the future and provide you with an even more enjoyable stay.

Dear Renel,Thank you for the 10/10 review! Karibu Tena!

Dear Saaleha,We're delighted to hear that you had such a positive experience during your stay with us! Our dedicated staff takes pride in ensuring our guests feel welcomed and comfortable throughout their time here. It's fantastic to know that you found the spacious rooms and well-maintained property to your liking. We strive to provide a variety of activities to enhance your stay, and we're glad you had the chance to enjoy them. Thank you for taking the time to share your feedback, and we look forward to welcoming you back for another enjoyable visit in the future!

Hello Matthew! Thank you for taking the time to leave a review. We do offer adapters with a deposit to be returned after getting it back from reception.

Hello Satish! Thank you for your lovely words about my team. Your kind words are appreciated. Karibu tena!

Hello!, Thank you for the kind review. Kairubu tena!Best Regards,

Hello Christelle, Thank your for taking the time to leave us a lovely review. It pleases me that you enjoyed our hotel. Karibu tena!Best Regards,

Hello Ivanna, Thank you for taking the time to leave a review.

Thank you for sharing your positive experience and appreciate you enjoyed what the hotel has to offer overall. I appreciate the feedback about the gym and restaurants, your input is valued and I shall see to the matter.

Dear Naoki,Thank you for taking the time to provide us with your feedback. I greatly appreciate your overall satisfaction with your stay and are delighted to hear that you found Zanzibar to be a beautiful paradise.I understand your concerns regarding the quality of the Italian restaurant, and please be assured that my team is working diligently to improve the experience and ensure its authenticity.

Dear Ornella,Thank you for your rating.Kind regards,

Dear Clifford,Thank you for reviewing your stay with us. I am glad that you enjoyed the facilities and the food, as well as the friendly environment. We have taken note of your comments in regard to follow ups and we will be sure to strengthen our training and facilitation. Kind regards,

Dear Esono,Thank you for your kind review. I am very happy to learn that you enjoyed your stay with us.Kind regards,

Dear Alina,Thank for your kind review. I am very happy to read that you thoroughly enjoyed your stay with us and found the food to be delicious. I regret the inconvenience that maybe have been caused by the order delays from some of our younger staff, and i am happy to learn that our hotelier wasted no time and acknowledging the matter. Kind regards,

Dear TufanThank you for sharing feedback with us.I am pleased that you liked the hotel and enjoyed your stay for the most part of your vacation.However, i regret that the presence of beach vendors somewhat hindered your enjoyment of the beach. Thank you for your feedback in regard to the non-alcoholic drinks. This for sure does not reflect our quality standards and we will be sure to look into this matter.Kind regards,

Dear Said,Thank you for rating us.Kind regards,

Dear Nathan,Thank you for the 5 star rating.Kind regards,

Dear Arnoud,Thank you for reviewing your experience with us. I am happy to learn that you had a memorable stay with us and thoroughly enjoyed our service and friendliness of the team. Kind regards,

Dear Juan,Thank you for the positive review of your recent experience with is.I am pleased to learn that you had an enjoyable stay, and the staff made your stay even more memorable and special. Thank you for your positive comments on the food across all mealtimes. It is a testament to the team making sure they serve something delicious throughout the day. I am glad that you enjoyed the cleanliness across the hotel and enjoyed the beach as well. It is always advised to accompany children on the beach since the tide sometimes can be strong. Once again, thank you for your kind comments and feedback.Kind regards,

Dear Refath,Thank you for taking the time to share a review of your experience with us. From beautifully manicured garden landscapes to well thought out architectural design, we take ride in the beauty of our hotel, and I am pleased that you had the same impression of surroundings. Thank you for your feedback reflecting the kindness and amazing hospitality of the team. Our guest relations team is a source of pride for us, and I am glad to learn that they made you feel welcomed and at home.I am happy to read that you enjoyed the dining experience at the Italian restaurant (Andiamo) and found the food to be amazing. However, I regret that the main buffet did not meet your expectations. We understand that there is always room for improvement, and our chefs are working hard every day to come up with new and exciting dishes. Once again, thank you for your review. Kind regards,

Dear Miranda,Thank you for your kind feedback reflecting the amazing team. I am very pleased to learn that you enjoyed the food, and everything was perfect. Kind regards,

Dear Ravi,Sunny Greetings. Thank for taking the time to share feedback of your experience with us. I am very happy to read that you enjoyed the food and found plenty of options to choose from. We try our best to cater for every diet and culture and i am glad you were not disappointed. Kind regards,

Dear Janne,Thank you for sharing feedback with us. I am happy to read that you had an overall good experience with us. I am glad that you enjoyed the view from your room. For the benefit of other readers, we always have softer mattresses on standby and should you find the mattress too stiff to your liking, we can get it replaced should you request. Once again, thank you for your kind feedback.Best regards,

Dear Kerry,Thank you for rating us a full score.I am happy to learn that you thoroughly enjoyed your experience with us. Regards,

Dear Sara,Sunny Greetings from Zanzibar. Many thanks for taking the time to share feedback following your stay with us. To start off, a big thank you for mentioning us as the best resort with all inclusive. I am humbled by your kind comments reflecting the quality of our drinks. We indeed use fresh ingredients. Being in Zanzibar, a tropical paradise, we want to bring the taste of the Island in every sip. I am very happy that you enjoyed the experience. Yes, we experience low and high tides on a 6-hour cycle. The timing of the tides constantly changes on a daily basis, and we have a link in our BLUE app where you can easily see a whole week's schedule. I am glad that you were not bothered by the low tides and i do hope that you had an opportunity to explore the reef and have a stroll on the beach. I see that you were also able to experience the new cabanas on the garden near the main pool. I am very pleased that you found them to be comfortable to your liking.Thank you for highlighting the dining experience and letting us know that you thoroughly enjoyed the cuisines served in all the restaurants. I am thrilled by the fact that you were not disappointed by any of the outlets. Once again, Thank you so much for your kind review and recommendation. Kind regards,

Dear Nourddine,Thank you so much for sharing feedback of your experience with us. I am very pleased that the staff left a memorable impression of their kindness. I can from the score, there is room for improvement, and we will make sure to close the gap.I am glad that you found the hotel's cleanliness to be top and credit goes to all those responsible in keeping the hotel shining.Once again, thank for the positive feedback.Kind regards,

Dear Marvin,Thank you taking the time to rate us. Kind regards,

Dear Benjamin,Thank you for rating. I am glad to learn that you had an enjoyable stay with us. Kind regards,

Dear Umberto,Thank you for reviewing your experience with us. I am very pleased to learn that you had a relaxing and enjoyable stay with us.Kind regards

Dear Selin,Thank you for reviewing you experience with us. I am very pleased to read that you had an enjoyable stay and loved everything on offer.kind regards,

Hello Kimberley,Thank you for reviewing us and choosing us again for your second visit.It is always a pleasure having you with us and i am very happy to read that you enjoyed your stay. I am pleased to inform you that the Asian Restaurant is soon going to have an updated menu and experience.Do keep an eye out for updates :)Kind regards,Reda Sweed - General Manager

Dear Samy,Thank you for taking time to share feedback following your stay with us. I am happy to learn that, for the most part, your experience was fantastic. It is comments like these that make us want to do even more to wow our Guests.I regret your experience with the beach vendors. Unfortunately, it does make it a little difficult to control the traffic of the vendors. However, we try to accommodate our guests by providing security along the beach, in the case that you feel uncomfortable in any way.Once again, thank you for your feedback, it surely helps us improve on what we do.Kind regards,Reda Sweed – General Manager

Dear Kimberley,Thank you for sharing your feedback with us. I regret that the check in experience was not smooth. This surely does not represent our standards. We pay extra attention to our customer service training and I will be sure to look into this matter personally.On the other hand, I am very happy to read that you found the food to be excellent and enjoyed the remaining aspects of your stay. I wish you would have got the chance to try Andiamo, our Italian restaurant, your feedback would have added a lot of value to what is already our Guests’ favorite spot for dinner.For the benefit of other readers, we always try our best to accommodate those who couldn’t book through the app, whenever possible. Thank you for the special mention to our bartenders. They definitely make the drinks taste better with their charisma and passion for what they do! Once again, thank you and regards,Reda Sweed – General Manager