2 utendørsbassenger, bassengparasoller og solsenger
Sjekk tilgjengelighet

Anmeldelser av Shangri-La Yanuca Island, Fiji

5 out of 5
Shangri-La Yanuca Island, Fiji
Yanuca Island, Coral Coast, Fiji Islands, Yanuca Island

Anmeldelser

8,2

Veldig bra

Rangering på 10 − Utmerket. 405 av totalt 1002 anmeldelser." "
Rangering på 8 − Bra. 360 av totalt 1002 anmeldelser." "
Rangering på 6 − Grei. 140 av totalt 1002 anmeldelser." "
Rangering på 4 − Dårlig. 57 av totalt 1002 anmeldelser." "
Rangering på 2 − Forferdelig. 40 av totalt 1002 anmeldelser." "

8,4/10

Renhold

8,6/10

Personale og service

8,2/10

Fasiliteter

7,8/10

Overnattingsstedets bygg og tilstand

8,0/10

Miljøvennlige løsninger

Anmeldelser

10/10 – Utmerket

Verifisert reisende

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Meget bra. Stille og rolig. Flerer spisesteder på stedet, litt overpriset
Bodde her 9 netter i januar 2020

10/10 – Utmerket

Verifisert reisende

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Flott resort på egen øy rett av kysten. Fine bassengområder, glade folk. God service. Renslig og velholdt. Seriøst og pålitelig.
Bodde her 7 netter i januar 2020

8/10 – Bra

Claus

Likte: Personale og service og romkomfort
Bodde her 2 netter i juli 2019

8/10 – Bra

Claus

Likte: Renhold og personale og service
God service men litt slitt hotel
Fantastisk personale som gir deg den beste service. Hotellet er det eldste i Fiji og har bruk fir litt renovering. Treningssenter er alt for lite.
Bodde her 2 netter i juli 2019

10/10 – Utmerket

Marc

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
The ocean view from our hotel room was spectacular. The staff were outstanding. Very helpful and friendly. The restaurants provided seating with awesome view of the ocean, providing you reserved ahead of time. The transportation service to and from the Nadi airport was great. Highly recommend this hotel for a great experience.
Bodde her 4 netter i april 2024

8/10 – Bra

Manika L

Reiste med partner
Likte: Personale og service og overnattingsstedets bygg og tilstand
Great and quiet place. Friendly staff. Great breakfast.
Bodde her 2 netter i mai 2024
Svar fra Ash den 15. mai 2024
Dear Manika L, Greetings from Shangri-La Yanuca Island, Fiji Thank you to share your great review on resort and colleagues including breakfast.We are glad you had wonderful holiday with us and we look forward welcoming you back in near future.Yours Sincerely,Ashwini SinghExecutive Secretary / Quality Improvement Manager

10/10 – Utmerket

Karen

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Perfect stay to relax and unwind. Extremely friendly, happy and helpful staff. Lovely environment (some child free areas/restaurants/facilities), but also noticed fabulous family facilites. Loved the adults only complimentary happy hour
Bodde her 3 netter i mai 2024
Svar fra Ash den 13. mai 2024
Dear Karen,Greetings from Shangri-La Yanuca Island, FijiIt is with great pleasure to receive such awesome review which will bring great motivation to colleagues and management.We are glad you had enjoyed your holiday and we look forward to welcome you back soon.Yours Sincerely,Ashwini SinghExecutive Secretary / Quality Improvement Manager

8/10 – Bra

Julie

Likte: Renhold og personale og service
Bodde her 7 netter i april 2024
Svar fra Ash den 13. mai 2024
Bula Vinaka Julie,Greetings from Shangri-La Yanuca Island, FijiThanking you to share your valuable rating. We look forward to welcoming you back soon.Yours Sincerely,Ashwini SinghExecutive Secretary / Quality Improvement Manager

8/10 – Bra

Georgia

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 5 netter i april 2024
Svar fra Ash den 13. mai 2024
Bula Vinaka Georgia,Greetings from Shangri-La Yanuca Island, FijiThank you to share your valuable rating.We look forward to welcoming you back soon.Yours Sincerely,Ashwini SinghExecutive Secretary / Quality Improvement Manager

8/10 – Bra

Mevlyn

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Friendly staff Better buffet option
Bodde her 2 netter i mai 2024
Svar fra Ash den 11. mai 2024
Bula Mevlyn,Greetings from Shangri-La Yanuca Island, FijiThank you to share your review on colleagues and resort with providing your suggestions for improvements which has been communicated with the concerned management team.We are glad you had wonderful holiday with us and we look forward welcoming you back soon.Yours Sincerely,Ashwini SinghExecutive Secretary / Quality Improvement Manager

8/10 – Bra

Kevin

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
My family and I have visited this resort approximately five times, and we thoroughly enjoy it. It offers fantastic activities for kids, and we particularly love the restaurant food. However, during our recent visit, we encountered some rudeness from the staff at the pool bar/restaurant. Nevertheless, the rest of the staff were as amazing as usual. Lastly, we noticed that the beds, bed sheets, and pillows felt damp every day. Despite these issues, it remains a great resort for families.
Bodde her 7 netter i april 2024
Svar fra Ash den 7. mai 2024
Bula Vinaka Kevin,Greetings from Shangri-La Yanuca Island, FijiThank you to share your review on resort and colleagues. We sincerely apologize for the colleagues being rude which has been communicated with the concerned management to do refresher customer service training. For the beddings being damp everyday only happens if we leave balcony door open and room AC keeps running this will allow condensation in room and leaves with damp floor with linen being damp.We are glad you did enjoy your holiday with us and we look forward to welcome you back in near future.Yours Sincerely,Ashwini SinghExecutive Secretary / Quality Improvement Manager

2/10 – Forferdelig

Thomas

Reiste med familie
Likte ikke: Personale og service
Restaurant service was sub par and wait times were beyond reasonable
Bodde her 4 netter i april 2024
Svar fra Ash den 3. mai 2024
Bula Vinaka Thomas,Greetings from Shangri-La Yanuca Island, FijiThank you to share your productive review on restaurant services which has been communicated with the concerned management to work on improvement and conduct refresher trainings of colleagues.We sincerely apologize for the inconvenience caused during your stay.Yours Sincerely,Ashwini SinghExecutive Secretary / Quality Improvement Manager

8/10 – Bra

Abhishek

Likte: Overnattingsstedets bygg og tilstand
Staff Needs to more prompt with check in or out. Took almost an hour for to get picked from our room ocean view block and then
Bodde her 1 natt i mai 2024
Svar fra Ash den 2. mai 2024
Bula Mr. Abhishek,Greetings from Shangri-La Yanuca Island, FijiThank you to share your review on resort and colleagues which has been communicated with the respected Division Head to work on improvement and to arrange trainings.We look forward to welcoming you back in near future.Yours Sincerely,Ashwini SinghExecutive Secretary / Quality Improvement Manager

10/10 – Utmerket

Leisa Maree

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
We stayed in the adults only reef wing. Absolutely beautiful view from our room. The king size bed was amazung and super comfy. Staff are genuinely beautiful and cant do enough for you. Love love love😁❤Vinaka
Bodde her 6 netter i april 2024
Svar fra Ash den 1. mai 2024
Bula Vinaka Leisa Maree,Greetings from Shangri-La Yanuca Island, FijiThank you to share your awesome review on adults only reef wing. We are glad you have absolutely wonderful holiday with us and we look forward to welcome you back soon!With kind regards,'Ashwini SinghExecutive Secretary / Quality Improvement Manager

10/10 – Utmerket

Toby

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 2 netter i april 2024
Svar fra Ash den 30. apr. 2024
Bula Toby,Greetings from Shangri-La Yanuca Island, FijiThank you for your awesome rating.We look forward welcoming you back.Kind regards,Ashwini SinghExecutive Secretary / Quality Improvement Manager

10/10 – Utmerket

Chandi

Reiste med partner, Reiste med familie og små barn, Reiste med familie, Reiste med en gruppe
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Excellent staff. Excellent view of the ocean and beaches were great. Pools were great
Bodde her 8 netter i april 2024
Svar fra Ash den 30. apr. 2024
Bula Vinaka Chandi,Greetings from Shangri-La Yanuca Island, FijiThank you to share your great review on resort. We are glad you had wonderful holiday with us and we look forward welcoming you back soon.Yours Sincerely,Ashwini SinghExecutive Secretary / Quality Improvement Manager

10/10 – Utmerket

Andrew

Reiste med familie og små barn
Was lovely
Bodde her 5 netter i april 2024
Svar fra Ash den 24. apr. 2024
Dear Andrew,Greetings from Shangri-La Yanuca Island, FijiThank you to share your great rating on resort. We are glad you had wonderful holiday with us and we look forward to welcome you back soon.Kind regards,Ashwini SinghExecutive Secretary / Quality Improvement Manager

10/10 – Utmerket

Helen

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
We loved the Shanghai-La and the adults only options for staying and dining. It allows you to have a much different experience. Hotel rooms were very nice. Beds were comfortable and the staff was friendly
Bodde her 2 netter i april 2024
Svar fra Ash den 17. apr. 2024
Dear Helen,Greetings from Shangri-La Yanuca Island, FijiThank you to share your great review on resort and colleagues.We are glad you had wonderful holiday with us and we look forward welcoming you back.Kind regards,Ashwini SinghExecutive Secretary / Quality Improvement Manager

10/10 – Utmerket

Vincent elias

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Great setup would highly recommend
Bodde her 6 netter i april 2024
Svar fra Ash den 14. apr. 2024
Bula Vincent elias,Greetings from Shangri-La Yanuca Island, FijiThank you for sharing your great rating on the resort. We look forward to welcoming you back soon!!.Kind regards,Mrs. Ashwini SinghExecutive Secretary / Quality Improvement Manager

4/10 – Dårlig

Jade

Bodde her 6 netter i mars 2024
Svar fra Ash den 30. apr. 2024
Bula Jade,Greetings from Shangri-La Yanuca Island, FijiThank you for your rating.Kind regards,Ashwini SinghExecutive Secretary / Quality Improvement Manager

10/10 – Utmerket

MICHAEL JOHN

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
The property
Bodde her 7 netter i mars 2024
Svar fra Ash den 3. apr. 2024
Dear Michael John,Greetings from Shangri-La Yanuca Island, FijiThank you for giving resort 5 Star.We look forward to welcoming you back.Kind regards,Ashwini SinghExecutive Secretary / Quality Improvement Manager

6/10 – Grei

James

Reiste med partner
Likte: Personale og service
Likte ikke: Renhold, fasiliteter og overnattingsstedets bygg og tilstand
The staff were amazing and very accomodating. The hotel was tired and needs a refresh. not enough dining options, restrictions where you could sit at dinner etc was like being back at school. our room was damp and the air conditioning was broken. we asked to move and to give them some time. we went for a swim and came back two hours later and nothing had been sorted. eventually they moved us but not a great experience all round.
Bodde her 6 netter i mars 2024
Svar fra Ash den 3. apr. 2024
Bula James,Greetings from Shangri-La Yanuca Island, FijiThank you for sharing your review on the resort. We are sorry to hear about your disappointing experience at the hotel. It sounds like the accommodations and services did not meet your expectations. We need to address issues promptly and ensure guests have a comfortable stay. Your feedback is valuable, and I hope your future stays are more enjoyable.Yours Sincerely,Mrs. Ashwini SinghExecutive Secretary/Quality Improvement Manager

10/10 – Utmerket

Brenden

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
What’s not to like
Bodde her 6 netter i mars 2024
Svar fra Ash den 24. mars 2024
Bula Vinaka Brenden,Greetings from Shangri-La Yanuca Island, FijiThank you for sharing the rating and comment on the resort. We look forward to welcoming you back.Kind regards,Mrs. Ashwini SinghExecutive Secretary / Quality Improvement Manager

10/10 – Utmerket

ismet

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
The staff were absolutely amazing. Unfortunately the weather wasn’t great however the staff managed to pull out all the stops and make us feel comfortable and help us enjoy a great time. Will definitely recommend and be sure to be back however when the weather is better.
Bodde her 8 netter i mars 2024
Svar fra Ash den 19. mars 2024
Bula ismet,Greetings from Shangri-La Yanuca Island, FijiIt is all our pleasure to receive wonderful reviews on the resort and colleagues from you. I have proudly shared this review with our colleagues and management.We are glad despite the rainy weather our team managed to make your stay an excellent one.We look forward to welcoming you back to the resort soon!!Yours Sincerely,Ashwini SinghExecutive Secretary / Quality Improvement Manager

10/10 – Utmerket

Janet Rosemary

Reiste med partner, Reiste med familie og små barn, Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Amazing resort without feeling over populated
Bodde her 1 natt i mars 2024
Svar fra Ash den 15. mars 2024
Bula Vinaka Janet Rosemary,Greetings from Shangri-La Yanuca Island, FijiIt is with great pleasure to receive an amazing review on the resort.We are glad you had a wonderful holiday with us and we look forward to welcoming you back.Yours Sincerely,Ashwini SinghExecutive Secretary / Quality Improvement Manager

2/10 – Forferdelig

Brooke

Reiste med familie og små barn, Reiste med familie, Reiste med en gruppe
Likte ikke: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Extreme Family Holiday Dissapoitnment From time of arrival and check in was complete shambles. The feeling of chaos and uncomfortableness continues for every aspect of the stay. We were hoping for a week of relaxation and activities, instead we got: -A room that was dirty, mouldy, stuffy, smelly, mosquitos infested, damp room and linen. - A run down building which feels like you could be anywhere else in dodgy hotel anywhere in the world, you have no idea you are in Fiji. - No hot showers for the entire 7 nights - To get anywhere around the hotel it was very confusing and took forever. Maze of paths and stairways not accessibility (pram) friendly at all. - Every meal time was chaotic, it didn’t matter where we went the meal times were such busy, loud places with no happy hospitality. The vibe was extremely stressful with loud music and people packed in at the buffet. Food was very average for the price. -The smell of sewage leaked through the room as we had people working on the pipes outside our room. This smell continued doing the stay. -Staff were clearly run down and the friendliness we have experienced everywhere else and at other stays over Fiji was not evident here at all, we were just a number. -The pool was not relaxing with so many people, loud music and over chlorinated water. - Kids Club did not feel welcoming, safe or fun for the kids at all. Overall it really feels like is a dated four star hotel that has turned into a money making machine ripping you off.
Svar fra Ash den 13. mars 2024
Bula Brooke,Greetings from Shangri-La Yanuca Island, FijiThank you for sharing your valuable feedback on resort which has been communicated with management team to work on improvement.We sincerely apologize for the inconvenience caused during your stay.Yours Sincerely,Ashwini SinghExecutive Secretary / Quality Improvement Manager

10/10 – Utmerket

Raluveqio

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 3 netter i februar 2024
Svar fra Ash den 6. mars 2024
Bula Raluveqio,Greetings from Shangri-La Yanuca Island, FijiThank you to share your great rating on resort.We look forward welcoming you back in near future.With Kind regards,Ashwini SinghExecutive Secretary / Quality Improvement Manager

8/10 – Bra

Pao

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
The staff was very friendly and helpful. They provide golf cart rides around resort if you call and ask for it.
Bodde her 5 netter i februar 2024
Svar fra Ash den 4. mars 2024
Bula Pao,Greetings from Shangri-La Yanuca Island, Fiji Thank you for your great review on resort and colleagues.We are glad you had awesome holiday with us and we look forward welcoming you back in near future.Yours Sincerely,Ashwini SinghExecutive Secretary / Quality Improvement Manager

6/10 – Grei

James og Auckland

Likte ikke: Overnattingsstedets bygg og tilstand
Bodde her 7 netter i februar 2024
Svar fra Ash den 6. mars 2024
Bula James,Greetings from Shangri-La Yanuca Island, FijiThank you for your valuable time providing resort a rating.We look forward welcoming you back in near future.With Kind regards,Ashwini SinghExecutive Secretary / Quality Improvement Manager

6/10 – Grei

Harley

Likte: Personale og service
Likte ikke: Overnattingsstedets bygg og tilstand
Needs major remodel. Several things did not work. Water quiet in the middle of a shower. Power out due to construction. One restaurant had very poor service.
Bodde her 6 netter i februar 2024
Svar fra Ash den 26. feb. 2024
Bula Harley,Greetings from Shangri-La Yanuca Island, FijiThank you to share your review on resort which has been communicated with the management team to action.We sincerely apologize for the inconvenience you have encountered during your stay.Yours Sincerely,Ashwini SinghExecutive Secretary / Quality Improvement Manager

6/10 – Grei

Rosie

Reiste med partner
Likte ikke: Personale og service
We stayed is an apartment style 3rd floor walk up. It was a very older tile bathroom. The views were great but the property is very big. You send lots of time walking to everything. Staff immediately lost our car keys. After calling us 3x they found them. Staff were not as well trained at hospitality as other resorts. I small bottle of water was provided per day. More signage on trails and paths or more map posts would be nice. They marked building 2 on the map but our room was building 4. The inner reef has pretty snorkeling but go at high tide and wear water shoes with your flippers. The Asian restaurant was very slow. Not as good as the hype and they lost out bill. They hunted for a very long time. It was funny to see the land crabs running around after dark. If you phone for anything it rings endlessly and you might get someone but then what you request won’t happen for a very long time. One pool was closed for hours to fix the water. The stay was nothing terrible but nothing great. The best thing was the snorkeling but when we asked nobody tells you about it. If you go at low tibe there is no room to swim.
Bodde her 3 netter i januar 2024
Svar fra Ash den 24. feb. 2024
Bula Vinaka Rosie,Greetings from Resort!Thank you to share your review which has been sent to all management to work in own areas of issue to improve and to take appropriate actions with colleagues in subject.We sincerely apologize for the inconvenience you have experienced during your stay.Kind regards,Ashwini Singh Executive Secretary / Quality Improvement Manager

10/10 – Utmerket

Scott

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Great food and beaches and pools
Bodde her 5 netter i februar 2024
Svar fra Ash den 24. feb. 2024
Bula Vinaka Scott,Greetings from Shangri-La Yanuca Island, FijiThank you to share your great rating.We look forward welcoming you back.Kind regards,Ashwini SinghExecutive Secretary / Quality Improvement Manager

10/10 – Utmerket

Melissa og BARGARA

Reiste med partner, Reiste med familie og små barn, Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
A lovely property but a little disappointing that there were limited restaurants open during our stay, apparently due to staff shortages. Lovely staff everywhere and the room was well equipped and comfortable. We have just moved to Double Tree Hilton but I would prefer to stay here. Great for children also with several pools, a great swimming beach and great water sports. Highly recommend.
Bodde her 3 netter i februar 2024
Svar fra Ash den 12. feb. 2024
Bula Vinaka Melissa,Greetings from Shangri-La Yanuca Island, FijiThank you to share your great review on resort and colleagues, and we look forward welcoming you back in near future.Yours Sincerely,Ashwini SinghExecutive Secretary / Quality Improvement Manager

8/10 – Bra

Erik

Reiste med familie
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 5 netter i januar 2024
Svar fra Ash den 5. feb. 2024
Bula Erik,Greetings from Shangri-La Yanuca Island, FijiThank you for your rating.Kind regards,Ashwini SinghExecutive Secretary / Quality Improvement Manager

8/10 – Bra

Harper

Bodde her 4 netter i januar 2024
Svar fra Ash den 24. mars 2024
Bula Vinaka Harper,Greetings from Shangri-La Yanuca Island, FijiThank you for sharing the rating on the resort. We look forward to welcoming you back.Kind regards,Mrs. Ashwini SinghExecutive Secretary / Quality Improvement Manager

10/10 – Utmerket

Barbara

Reiste med familie, Reiste med en gruppe
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
We loved swimming pools, close distance to the beach and service and restaurants and all the activities
Bodde her 7 netter i januar 2024
Svar fra Ash den 12. feb. 2024
Bula Vinaka Barbara,Greetings from Shangri-La Yanuca Island, FijiThank you to share your great review and we look forward welcoming you back in near future.Yours Sincerely,Ashwini SinghExecutive Secretary / Quality Improvement Manager

10/10 – Utmerket

Eseta L

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
I highly recommend the Reef Wing.. Outstanding in every way- amazing friendly staff, great food and beverage options, comfortable clean room. Excellent holiday experience.
Bodde her 7 netter i januar 2024
Svar fra Ash den 5. feb. 2024
Bula Vinaka Eseta L,Greetings from Shangri-La Yanuca Island, FijiThank you to share your great review on resort and colleagues specially for the Reef Wing.We are glad you had excellent holiday with us and we look forward welcoming you back.Kind regards,Ashwini SinghExecutive Secretary / Quality Improvement Manager

8/10 – Bra

Jason og Vermont

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 7 netter i desember 2023
Svar fra Ash den 5. feb. 2024
Bula Jason,Greetings from Shangri-La Yanuca Island, FijiThank you for your rating and we look forward welcoming you back in near future.Kind regards,Ashwini SinghExecutive Secretary / Quality Improvement Manager

8/10 – Bra

Zsarra

Bodde her 4 netter i januar 2024
Svar fra Ash den 5. feb. 2024
Bula Zsarra,Greetings from Shangri-La Yanuca Island, FijiThank you for your rating and we look forward welcoming you back in near future.Kind regards,Ashwini SinghExecutive Secretary / Quality Improvement Manager

8/10 – Bra

Melissa

Likte: Personale og service og overnattingsstedets bygg og tilstand
Bodde her 3 netter i januar 2024
Svar fra Ash den 5. feb. 2024
Bula Melissa,Greetings from Shangri-La Yanuca Island, FijiThank you for your rating and we look forward welcoming you back in near future.Kind regards,Ashwini SinghExecutive Secretary / Quality Improvement Manager

8/10 – Bra

Alisha

Likte: Personale og service og overnattingsstedets bygg og tilstand
We just returned from our trip
Bodde her 8 netter i januar 2024
Svar fra Ash den 16. jan. 2024
Dear Alisha,Greetings from Shangri-La Yanuca Island, FijiThank you to share your great rating towards resort. We are glad you had wonderful holiday with us and we look forward welcoming you back in near future.Yours Sincerely,Ashwini SinghExecutive Secretary / Quality Improvement Manager

10/10 – Utmerket

Matthew

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Bodde her 5 netter i januar 2024
Svar fra Ash den 9. jan. 2024
Bula Matthew,Greetings from Shangri-La Yanuca Island, FijiThank you for your rating.We look forward welcoming you back.Yours Sincerely,Ashwini SinghExecutive Secretary / Quality Improvement Manager

2/10 – Forferdelig

Brodie

Reiste med familie
Likte ikke: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
PLEASE BEWARE, PLEASE READ BEFORE CONSIDERING THIS PLACE. This resort is an absolute catfish, the photos online are so fraudulently I’m surprised further reviews aren’t like this. Which leads me into any reviews left above 2 stars online for this place should also be charged with committing fraud or are fake. Whoever took the photos either needs to again be charged with fraud or given the Pulitzer Prize for Photography. This place is so run down I think a renovation is too far gone and a complete knock down and start again is in need. When you think of the Shangri-La around the world you think of luxury, well think of Christmas Island detention centre for this place. We were booked in for 6 nights but had to leave after 2 days. Our room smelt of mould and was a miracle the air conditioning didn’t fall through the roof with the noise it was making. If you are a foodie order off the kids' menu or prepare to get ready to enjoy cold, stale, and flavourless food ideal for your detention centre stay.
Bodde her 6 netter i desember 2023

6/10 – Grei

Ashika

Bodde her 2 netter i januar 2024
Svar fra Ash den 12. feb. 2024
Bula Vinaka Ashika,Greetings from Shangri-La Yanuca Island, FijiThank you to share your rating and we look forward welcoming you back in near future.Yours Sincerely,Ashwini SinghExecutive Secretary / Quality Improvement Manager

8/10 – Bra

Mark og Scarborough

Reiste med familie og små barn
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Excellent place but is looking a little worn and needs a little face lift here and there. Also some more covered areas or additional umbrella's would be great for people with small kids.
Bodde her 7 netter i desember 2023
Svar fra Ash den 9. jan. 2024
Bula Mark,Greetings from Shangri-La Yanuca Island, FijiThank you for sharing your great review on resort and providing your observations with suggestions which has been shared with the management team.We look forward welcoming you back in near future.Yours Sincerely,Ashwini SinghExecutive Secretary / Quality Improvement Manager

10/10 – Utmerket

Asenaca

Reiste med familie og små barn
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
nice
Bodde her 1 natt i desember 2023
Svar fra Ash den 9. jan. 2024
Dear Asenaca,Greetings from Shangri-La Yanuca Island, FijiThank you to share your great review on resort .We are glad you had wonderful stay with us and we look forward welcoming you back.Yours Sincerely,Ashwini SinghExecutive Secretary / Quality Improvement Manager

6/10 – Grei

Ashani

Bodde her 7 netter i desember 2023
Svar fra Ash den 9. jan. 2024
Bula Ashani,Greetings from Shangri-La Yanuca Island, FijiThank you to share your rating with us on resort. We are glad you enjoyed your stay.We look forward welcoming you back near future.Yours Sincerely,Ashwini SinghExecutive Secretary / Quality Improvement Manager

10/10 – Utmerket

Stephen L.

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Wonderful Facility. Only issue was they ran out of clean towels in room and at pool side
Bodde her 3 netter i desember 2023
Svar fra Ash den 9. jan. 2024
Bula Stephen L.Warmest greetings from Shangri-La Yanuca Island, FijiThank you to share your great review and we will surely look into the towel issues which we sincerely apologize for.We are glad you did enjoy your stay with us and we look forward welcoming you back.Yours Sincerely,Ashwini SinghExecutive Secretary / Quality Improvement Manager

6/10 – Grei

Hariharan

Likte: Renhold, overnattingsstedets bygg og tilstand og romkomfort
Likte ikke: Personale og service
Graeat location and property. But service lacking
Great propwrty, amazing location .. but surely need more vegetarian option for food ..and the service is greatly lacking in all areas from reception to the restaurants on site
Bodde her 4 netter i desember 2023
Svar fra Ash den 9. jan. 2024
Bula Hariharan,Greetings from Shangri-La Yanuca Island, FijiThank you to share your constructive feedback which I am very glad to communicate with our management team. For lack of service is due to number of new colleagues being hired and we are working of training them and for old colleagues we will arrange refresher trainings.We sincerely apologize for the inconvenience caused during your stay.Yours Sincerely,Ashwini SinghExecutive Secretary / Quality Improvement Manager

2/10 – Forferdelig

Jill

Likte ikke: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Bodde her 1 natt i desember 2023
Svar fra Ash den 29. des. 2023
Bula Jill,Greeting from Shangri-La Yanuca Island, FijiThank you for your rating.Vinaka,Ashwini SinghExecutive Secretary / Quality Improvement Manager