Dear guest, we apologize that you had trouble with your room type while reserving your room with hotels.com.

Thank you for letting us know of the issue you experienced and how it was handled by our staff. I am unaware of any ongoing plumbing issues, and we apologize for the inconvenience this created. We do hope that you will stay again should you return to the area.

Thank you for letting us know of your experience while at our Fairfield Inn. I apologize for the issues you encountered and have passed your comments on to our team to prevent this from recurring in the future. We are very sorry for the inconvenience this caused!

Thank you for staying at our Fairfield Inn. We appreciate your business!

Thank you for staying at our Fairfield Inn. We appreciate your business and hope you stay again soon.

We appreciate your feedback on your recent stay. Please know that we do not charge your credit card an incidental fee. We do pre-authorize the credit card at check in to ensure the guest has adequate funds to cover any incidental charges they may incur during their stay. If there are no charges, nothing gets charged to the credit card and the authorization is released. Thank you for staying and we do hope to see you again!

Being new owners, we are in the beginning stages of a complete renovation of our hotel which will include new furniture and much more! We are excited for all of the coming changes. I am unfamiliar with your situation concerning a bug bite. Please reach out to the hotel directly so I may contact you to find out more information on this. I look forward to hearing from you.

Thank you for the very nice review. We will be starting a renovation in the coming months which includes the rooms, and all public spaces. We appreciate your business and look forward to your future stays so you may enjoy the updates we will be making!

Hi Mike,Thank you for the great review. We appreciate having you as our guest and we look forward to your next visit. Best,Eva General Manager

Good morning, Kathleen, I am so sorry we did not meet or exceed your expectations while staying with us. Our new locks will be installed within the next month so that should no longer be an issue. I did get your note yesterday and I apologize I was not at the desk. I was back in laundry switching linens and towels for the housekeepers since we were short staffed. Sometimes we do need to step away from the desk for various reasons. We hope you will give us a second chance.Best,Eva,General Manager

Thank you for your review of our property regarding your stay with us. We appreciate the 4 out of 5 rating and will strive for a 5 out of 5 on your next stay.We look forward to having you as our guest again in the future.EvaGeneral Manager

Thank you for taking the time to provide your feedback regarding your stay with us. I will pass along the positive comments and scores to our staff. We all truly appreciate hearing the good.We hope to see you again in your future travels.Eva,General Manager

Thank you for the kind words and review. We appreciate having you as a guest and will share your feedback with our team.We look forward to having you return in the future. Our renovation will begin in early 2024 so please be sure to check us out again.Warmest Regards,EvaGeneral Manager

We are so sorry that you did not like the bed at our hotel. We are working on renovations that will start this winter and if all goes as planned, will be complete by spring. Please do stay with us again as I am certain you will be very pleased with the changes we are making which will include new beds.

Hi Natalie,We are so happy you enjoyed your stay with us. Thank you for the great review regarding your stay. We appreciate the feedback and will share your review with our staff.Our renovation will begin in early 2024 and we looking forward to your return visit.Eva

Larry,We are so happy you enjoyed your stay and we look forward to having you return as our guest. Thank you for the great review and have a wonderful rest of the week.Best,Eva

Thank you for staying!

Thank you for taking the time to review our hotel! we appreciate your business!

We appreciate your great review. We do have a great complimentary breakfast buffet and we are glad to hear you enjoyed it. Thank you!

Thank you for staying with us!

Karen,Thank you for the kind review of our hotel. We appreciate the rating and hope to have you return as our guest in the future. We do have a room renovation planned for early 2024 and look forward to the upcoming changes.Best,EvaGeneral Manager

Hi Jazmine,My apologies if you room was not cleaned during your stay. We provide stayover service every other day unless the guest opts out of service or if there is a "Do Not Disturb" door hangar on the door. If that happens again at our hotel or any hotel contact the front desk and they will have housekeeping service your room.We hope to see you again in the future.Best,EvaGeneral Manager

Thank you for the terrific review! As the new owners of this hotel, we have made a lot of great changes and there are more to come with a renovation planned early next year. We look forward to you staying with us again soon!

Hi Mark,Thank you for providing feedback regarding your stay. I apologize for not having a king available for you. We were sold out and the system overbooked a few room types. We did put you in a room that was a little higher priced than the king. Other than the overbooking, I do hope everything else was to your satisfaction.We hope you will return as our guest again when in the Williamsport area.Best,EvaGeneral Manager

Thank you Francis for the great review. We appreciate your feedback and will share it with our team.Our renovations will begin early 2024 and we look forward to having you return as our guest in the future.Eva

Thank you for reviewing our hotel. We appreciate that you stayed with us! We hope to see you again should you return to our area.

Thank you Kim for your comments regarding your stay. We too think our staff is pretty amazing as well. We hope to see you again as our guest.Best,EvaGeneral Manager

Thank you for staying with us! We appreciate your business!

Hi Janet,Thank you for sharing your experience with us and I am glad you enjoyed your stay. I will pass along your kind words to our staff and we hope to see you again.Best,EvaGeneral Manager

Hi Carmen, Thank you for staying at our hotel while in Williamsport. We hope you will visit us again in the future.Best Regards,EvaGeneral Manager

Thank you for your feedback regarding your stay. I am glad the hotel was quiet, and you experienced our friendly staff.We hope to have you return as our guest in the future. Warmest Regards,Eva General Manager

Thank you for the great review. We are so pleased you enjoyed your stay!

Hi Laura,I am truly sorry we were not able to accommodate your reservation. We have not had this happen before and hoping it will not happen again.I hope you did get to enjoy the Little League World Series games and your time in Williamsport. Warmest Regards,Eva General Manager

Hi Tonia,Thank you for the 5 out of 5 rating. We appreciate the great review and we hope to see you again soon.Best,EvaGeneral Manager

Hi James,Thank you for being our guest and we are glad you enjoyed our hot breakfast and that our staff was friendly to you. I apologize for the issues with the key cards and the locks. The new door locks have arrived and we are waiting on the remaining IT parts and then the installation to be scheduled via the Marriott IT team. We are planning a renovation to begin the end of this year or by January of 2024. We are excited for the renovation and hope you will return as our guest again in the future. Best Regards,Eva McCullochGeneral Manager

Hi Amber,Thank you for the review you gave our hotel regarding your stay. We appreciate the feedback and will share your response with our staff.I am happy you enjoyed your stay and hope to see you back again in the future.Kindly,Eva

Thank you for your feedback regarding your stay with us. We will share your comments with our staff and we hope you will visit us again. I apologize for the HVAC being loud. I will let our maintenance enginneer aware of the issue.

Good afternoon, CynthiaThank you for the great review. We appreciate your kind words, and we are happy to hear you had a great stay. I will share your feedback with our team and we hope you will visit us again.Thank you!

Hi Fred,Thank you for taking the time to review your stay. I will pass on your comments to Shelby. That will make her day. I apologize for the elevators not working while you were here. We had to wait on a part to arrive and then be installed. They are working now and we hope you will return and be our guest again in the future.Kindly,Eva

Hi Ray,Thank you for your feedback regarding your stay with us. I do apologize for any inconvenience you experience and that we did not exceed your expectations. Our new door locks have arrived, and we are waiting on the installation company to install them. The fitness center has not been out of order and is open during operating hours. I am not sure why it would have been unavailable. I will share your comments to our staff including complimenting them on their friendliness and I am glad you enjoyed our breakfast. We look forward to your return in the future.Kindly,Eva

Thank you Joseph your review. We are glad you enjoyed your stay and we hope to see you back again as our guest. Kindly

We appreciate that you chose our Residence Inn. Thank you for staying!

Our Wi-Fi! It is usually very reliable, and I am sorry that there was an issue. We are very happy that you were pleased with your stay and hope you stay with us again should you return to the area. Thank you!

We are very pleased to see how much you enjoyed your stay. We thank you for staying with us!

Thank you so much for your wonderful comments! we very much appreciate your business and look forward to your return!

We appreciate that you shared your experience at our Residence Inn. We are pleased to see how much you enjoyed your stay. I have brought the odor you mentioned to the attention of our housekeeping department to ensure this is addressed. Thank you for staying and we look forward to your return!