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Anmeldelser av James Cook Hotel Grand Chancellor

4.5 out of 5
James Cook Hotel Grand Chancellor
147 The Terrace, Wellington

Anmeldelser

8,4

Veldig bra

Rangering på 10 − Utmerket. 470 av totalt 1043 anmeldelser." "
Rangering på 8 − Bra. 377 av totalt 1043 anmeldelser." "
Rangering på 6 − Grei. 117 av totalt 1043 anmeldelser." "
Rangering på 4 − Dårlig. 50 av totalt 1043 anmeldelser." "
Rangering på 2 − Forferdelig. 29 av totalt 1043 anmeldelser." "

9,0/10

Renhold

8,8/10

Personale og service

8,2/10

Fasiliteter

8,2/10

Overnattingsstedets bygg og tilstand

8,4/10

Miljøvennlige løsninger

Anmeldelser

8/10 – Bra

Sarah

Reiste med partner
Likte: Personale og service
I had high hopes for the James Cook but it felt old and dated in the rooms and the checkin failed to tell us about the lift service to Lampton Quay
Bodde her 2 netter i mai 2024

10/10 – Utmerket

carl

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
We liked the central location
Bodde her 1 natt i mai 2024

4/10 – Dårlig

Hope

Reiste med partner
Likte: Personale og service og fasiliteter
Likte ikke: Overnattingsstedets bygg og tilstand
Not like the photos at all, obviously they have done up some rooms and used those photos. But the photos are completely misleading for what we stayed in, had there have been pictures of what our room was, we would have never booked it. The shower is just open next to the toilet and basin with only a curtain separating it, water goes everywhere. Heating/cooling system is ancient and loud. Musty and crusty room. Won't be back. Old and dilapidated. We were also meant to have two double beds as per booking, but there was only one, and as we checked in at 10pm to check out at 7am, couldn't be bothered with the hassle of saying anything. Bed was uncomfortable, we both kept waking because of it. Staff were great, but accommodation not so.
Bodde her 1 natt i mai 2024

10/10 – Utmerket

Richard

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Just a one nighter. Staff very helpful and friendly. Facilities good, parking on site.
Bodde her 1 natt i mai 2024

10/10 – Utmerket

DOUGAL

Reiste med familie
So close to CBD & Michael Fowler Centre. Parking building adjacent very handy . Staff friendly & helpful. Breakfast very good. Staff very welcoming.
Bodde her 1 natt i mai 2024

8/10 – Bra

Bernice

Reiste med familie
Likte: Renhold, fasiliteter og overnattingsstedets bygg og tilstand
Non existent concierge service ... two women with 6 x 23 bags plus carryon, and not one offer of help either when we arrived or left
Bodde her 1 natt i mai 2024

8/10 – Bra

Hendrikus

Spacious room, great bathroom and a good bed, what more do you want.
Bodde her 1 natt i mai 2024

10/10 – Utmerket

Kirsten

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Great for families
Bodde her 1 natt i mai 2024

4/10 – Dårlig

Glenn

Reiste med en gruppe
Likte: Renhold og personale og service
Likte ikke: Fasiliteter og overnattingsstedets bygg og tilstand
The lights flickered, the bathroom was less then average with a awful sink to wash hands. Layout of room made it hard to get into the ensuite. No coffee machine even tho we had pods. Staff were veey good though and location is defiant easier from Lampton Quay.
Bodde her 1 natt i mai 2024

10/10 – Utmerket

Chiaki

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Wade spoke to us in Japanese, when we were having dinner at the restaurant. And we had a great time to talking her and her boss. Also the meal was good. The receptionists were so kind. We had relaxed in your hotel. Thank you so much.
Bodde her 2 netter i mai 2024

10/10 – Utmerket

Barrie

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Great location
Bodde her 1 natt i februar 2024

8/10 – Bra

Emma

Reiste med partner
Likte: Renhold og overnattingsstedets bygg og tilstand
Great location. Suite had an amazing view of Wellington and water front. Only complaint t was room was close to lounge and could hear staff very early each morning re stocking lounge.
Bodde her 2 netter i april 2024

8/10 – Bra

Hennie

Reiste med familie og små barn
Likte: Renhold og personale og service
Friendly and helpful staff. The hotel was clean and well kept. In need of an upgrade at some stage, but perfect for what we needed. And excellent for the price!
Bodde her 2 netter i mai 2024

10/10 – Utmerket

Michael

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 3 netter i april 2024

10/10 – Utmerket

Janice

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Superstar service from Naomi on the front desk and the restaurant team and food was Fabulous! Highly recommend
Bodde her 1 natt i mai 2024

8/10 – Bra

Andrew

Forretningsreisende
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Great location easy access to The Terrace and Lampton Quay
Bodde her 1 natt i mai 2024

10/10 – Utmerket

Keir

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Great helpful staff
Bodde her 2 netter i april 2024

6/10 – Grei

Anna

Bodde her 2 netter i april 2024

10/10 – Utmerket

Finn

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 4 netter i april 2024

10/10 – Utmerket

GARRY

Reiste med partner
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
We had a wonderful weekend and as I was celebrating my 60th Birthday they made it very special by leaving us a birthday platter in our room. We stayed at the Hotel because my son stayed a few weeks before and he recommended it. thankyou very much
Bodde her 2 netter i april 2024

8/10 – Bra

Tracy

Reiste med familie og små barn
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
I liked how there was a lift down to lambton quay inside the hotel. I liked that you needed to swipe your room key to get to your floor. Because we had 2 young children they let us check in early. Staff were lovely. The buffet breakfast was epic! Lots of variety, pancakes and eggs cooked to order. The restaurant reminded me of a big open space with standard table and chairs like an rsa or retirement home communal dining area. Didnt go there for dinner.
Bodde her 1 natt i april 2024

10/10 – Utmerket

Mark

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Excellent service and very clean.
Bodde her 3 netter i april 2024

10/10 – Utmerket

Yueyi

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Bodde her 1 natt i april 2024

10/10 – Utmerket

Craig

Reiste med partner
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
We had a junior suite on the top floor and it was worth the extra money. Great view and large room with nice bed. Included access to the lounge with snacks, coffee and non alcoholic drinks. Would recommend as a place In Wellington
Bodde her 2 netter i april 2024
Svar fra Rishab - Guest services Manager den 28. apr. 2024
Thanks for staying with us. We appreciate your feedback!

6/10 – Grei

Julie

Bodde her 2 netter i april 2024

10/10 – Utmerket

Anthony

Bodde her 3 netter i april 2024

10/10 – Utmerket

Kathryn

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Everything we needed
Bodde her 4 netter i april 2024

6/10 – Grei

Marina

Reiste med familie
Likte ikke: Personale og service og fasiliteter
We stayed 4 nights. The hotel is pretty old, with only basic amenities. We were given a room on the second floor, making it pretty noisy from the constant traffic. The housekeeping didn't do a good job. Didn't even refill the soap, shampoo and conditioner. The only good thing is it exits to Lambton Quay and very close to all the stores, cable car and buses. I would pay more to stay at a much nicer hotel next time.
Bodde her 4 netter i april 2024

8/10 – Bra

kunihiro

Reiste med familie
Likte: Renhold, personale og service og fasiliteter
This room is really spacious and excellent for family travelers.
Bodde her 4 netter i april 2024

4/10 – Dårlig

Fran

Bodde her 1 natt i april 2024

6/10 – Grei

Justin

Reiste med partner
Likte: Renhold
Likte ikke: Fasiliteter og overnattingsstedets bygg og tilstand
Rooms seem very dated and lacked safes to store valuables.
Bodde her 3 netter i april 2024

6/10 – Grei

stephen

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Room was rather basic. Poor bedside reading light options. No drawers at all to unpack smaller clothing items. Bed was comfortable tho.
Bodde her 1 natt i april 2024

8/10 – Bra

Annie

Reiste med partner
Likte: Renhold og personale og service
location is very good, but the Hotel need to update very old, and all the glass windows very dirty.
Bodde her 2 netter i april 2024

10/10 – Utmerket

Roger

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 2 netter i april 2024

8/10 – Bra

Greg

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
.
Bodde her 1 natt i april 2024

10/10 – Utmerket

Catherine og Dundee

Reiste med familie og små barn
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
The toilet roll kept coming off the toilet roll holder. The roll size of the paper was too big for the holder. Apart from that everything was great.
Bodde her 4 netter i april 2024

10/10 – Utmerket

Waveney

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Lovely service and people a great stay. Thank you.
Bodde her 2 netter i april 2024

8/10 – Bra

Colin

Reiste med partner
Likte: Renhold og fasiliteter
The parking area outside the hotel was occupied by multiple taxis all the time preventing guests from loading or unloading most inconvienent
Bodde her 2 netter i april 2024

2/10 – Forferdelig

Roberto Ulises

Reiste med familie
Likte: Renhold og overnattingsstedets bygg og tilstand
Likte ikke: Personale og service og fasiliteter
Me cobraron por el estacionamiento por adelantado y al hacer check out, volvieron a cobrarme y resultó que tenía que además pagar otra tarifa en el estacionamiento al salir, me hicieron perder tiempo y no me querían atender, casi pierdo el Ferry. Muy mala atención en recepción, son indolentes y groseros. They charged me for parking in advance and when I checked out, they charged me again and it turned out that I also had to pay another fee in the parking lot when I left, they made me waste my time and they didn't want to serve me, I almost missed the Ferry. Very bad service at reception, they are lazy and rude.
Bodde her 1 natt i mars 2024

10/10 – Utmerket

Gina

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Friendly staff, great location, comfortable bed, very clean
Bodde her 3 netter i mars 2024

4/10 – Dårlig

Yu-Chen

Reiste med familie
Likte: Renhold
1. The hotel reception didn’t know about Expedia VIP benefits until I repeated asked them about it. I was only given 2 free drinks vouchers because kids “didn’t” count. 2. We have stayed at James Cook several times before. The room is clean and comfortable. We moved both beds to have more spaces for our luggages. Housekeeping needs to clean the reads unseen, there’s quite a bit of stuff there(pills, hair clips etc). 3. Buffet breakfast was quite good with plenty of hot and cold choices. The old “chef” there could perhaps be a bit more friendly. 4. Overall we are pretty happy with the hotel and will definitely stay again.
Bodde her 5 netter i mars 2024

8/10 – Bra

Kallindran

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Decent family room, would do with and update.
Bodde her 4 netter i mars 2024

10/10 – Utmerket

Moera

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Have stayed here a few times and have had an enjoyable stay every time.
Bodde her 3 netter i mars 2024

8/10 – Bra

Mayur

Likte: Renhold, fasiliteter og overnattingsstedets bygg og tilstand
The property was good. Room was specious. Reception staff member war horrible. He charged me extra amount despite I was holding Expedia paid online booking voucher for car parking which is surprising. They returned the amount afterwards.
Bodde her 3 netter i mars 2024

10/10 – Utmerket

Sherwin Gerald

Reiste med familie og små barn, Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Great place to stay if your visiting Wellington, its in the CBD area, walking distance yo the shops around, walking distance to the tourist site in Wellington.
Bodde her 2 netter i mars 2024

8/10 – Bra

UTPAL

Likte: Renhold, personale og service og fasiliteter
The only thing I have to say James Cook hotel is very conveniently located, easy access to pier, restaurants, transportation.
Bodde her 2 netter i mars 2024

10/10 – Utmerket

Masaharu

Forretningsreisende, Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
場所のよさ
Bodde her 5 netter i mars 2024

10/10 – Utmerket

Jennifer

Bodde her 2 netter i mars 2024

2/10 – Forferdelig

Jesh

Likte ikke: Renhold og overnattingsstedets bygg og tilstand
The window had a leak and cold air blowed all night. Since it was a windy night, it felt like train was passing all night with the sound of compressed air howling. The property looks like 3 star at best. The bathroom looks old and faded.

10/10 – Utmerket

Henry

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
The hotel staff was courteous. The facilites were well maintained and access to other venues was excellent . The food served was exquisite.
Bodde her 5 netter i mars 2024