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Anmeldelser av TLH Victoria Hotel - TLH Leisure, Entertainment and Spa Resort

3 out of 5
TLH Victoria Hotel - TLH Leisure, Entertainment and Spa Resort
Belgrave Road, Torquay, England

Anmeldelser

7,8

Bra

Rangering på 10 − Utmerket. 60 av totalt 170 anmeldelser." "
Rangering på 8 − Bra. 54 av totalt 170 anmeldelser." "
Rangering på 6 − Grei. 33 av totalt 170 anmeldelser." "
Rangering på 4 − Dårlig. 18 av totalt 170 anmeldelser." "
Rangering på 2 − Forferdelig. 5 av totalt 170 anmeldelser." "

8,2/10

Renhold

8,4/10

Personale og service

8,0/10

Fasiliteter

7,0/10

Overnattingsstedets bygg og tilstand

7,2/10

Miljøvennlige løsninger

Anmeldelser

8/10 – Bra

Verifisert reisende

Likte: Personale og service og romkomfort

6/10 – Grei

Maisie

Reiste med familie og små barn
Likte: Renhold, personale og service og fasiliteter
Booked in tlh Victoria online, however my reservation was placed with joining hotel derwent. Staff were able to rectify this and we stayed in Victoria in the end. Room had the necessities but was roasting hot the entire time. Was ok for one night.
Bodde her 1 natt i mai 2024
Svar fra JCN den 13. mai 2024
Thank you for your feedback. I am pleased that the issues you experienced were fully resolved for you.

2/10 – Forferdelig

Anna

Reiste med familie
Likte ikke: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Horrible hotel
Apartment was absolutely horrible , squeaky floor , old stinky carpet , old uncomfortable beds , at least have good comfy beds but no , very very old everything , no worth the money at all , pool ok but not very clean 😢
Bodde her 2 netter i februar 2024
Svar fra JCN den 15. mars 2024
Thank you for your review. We are sorry that you were disappointed with your apartment. We always prefer to resolve issues during a customer's stay so they can enjoy their time with us.

6/10 – Grei

keith

Reiste med familie
Likte: Renhold og personale og service
lots of steps and ramps so you need to be pretty fit , i can only imagine it to be a nightmare if your disabled. Not sure how you would get to the swimming pools if disabled lot of steps down. £10 a day to park is a bit steep too.
Bodde her 3 netter i februar 2024
Svar fra JCN den 13. feb. 2024
Thank you for your review - we appreciate the feedback. You are correct that a combination of older style buildings and the hills of Torquay mean there are steps however there are many alternative routes and ramps around the resort to minimise the steps. There is also an alternative access route to the indoor swimming pools for guests who have difficulty with stairs.

6/10 – Grei

Andrew

Reiste med partner
Likte: Renhold og personale og service
The property is very central to the seafront and restaurants. Parking was a complete nightmare with cars left abandoned everywhere so chose to park offsite a couple of minutes away. Over half the price to park on site and easier as well. The facilities were clean and tidy (a little worn/dated) and the room was well presented. The issue we had was how hot the place was. We had the window fully open (January) and we still never used the covers. We had a particularly uncomfortable night due to the heat in the room (and we switched the radiator off). The general Spa facility was ok if you wanted a swim and sauna as well. Overall not bad value for money
Bodde her 1 natt i januar 2024
Svar fra JCN den 13. feb. 2024
Thank you for your review and the feedback. I am sorry you found your room too hot. This is unusual in January although we have experienced both cold and mild weather throughout the month.We hope to see you again in the future.Kind Regards

10/10 – Utmerket

John

Reiste med familie
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Torquay weekend
Great weekend break, yes hotel a little dated but the facilities were fantastic. We stayed in an apartment and booked meals which were lovely
Bodde her 2 netter i november 2023

8/10 – Bra

Michael

Reiste med familie
Likte: Renhold, personale og service og romkomfort
Having 5 hotels in the same group use the same facilities has its advantages and drawbacks. Cheaper yes busy very ! Swimmers would love the pool and small children can swim in the smaller pools. Always book direct as you get better perks.
Bodde her 2 netter i oktober 2023
Svar fra JCN den 27. okt. 2023
Thank you for you feedback. We hope to see you again in the future.

8/10 – Bra

jeffrey

Reiste med partner
Likte: Renhold, personale og service og fasiliteter
heating not working,was supplied with a heater that was no help,staff said the heating would be on the next day, it was not.get it sorted ASAP
Bodde her 2 netter i oktober 2023
Svar fra JCN den 27. okt. 2023
Thank you for your feedback. I am sorry you felt cold during your stay.

8/10 – Bra

Matthew og Bristol

Reiste med partner
Likte: Renhold, personale og service og fasiliteter
Property very dated and breakfast was ok
Bodde her 2 netter i september 2023
Svar fra JCN den 27. okt. 2023
Thank you for your feedback. We do have an on going programme of refreshment and refurbishment. Our breakfasts are served buffet style and normally prove very popular with our guests as they can choose exactly what they want to eat.

2/10 – Forferdelig

Rob

Bodde her 2 netter i september 2023
Svar fra JCN den 27. okt. 2023
Thank you for your score - please contact us if you would like to provide and specific feedback which may help us improve for future visits.

6/10 – Grei

Verity Jayne

Reiste med familie og små barn
Likte: Renhold, personale og service og fasiliteter
Great staff and service. Very clean, but could with refurbishing all the bedrooms including the bathrooms. Some of the carpets in the corridors downstairs need replacing and repainting. The room we were given was not the picture shown on their website.
Bodde her 3 netter i august 2023
Svar fra JCN den 1. sep. 2023
Thank you for your feedback. We are so pleased that you received great service from our team. We do have an on going programme of refreshment and refurbishment so hopefully we will see you again in the future.

6/10 – Grei

Kaylie

Reiste med familie
Likte ikke: Overnattingsstedets bygg og tilstand
The room was dated and the fan we were provided for some form of circulation for our room was unsafe - the cover was held together with an elastic band. On two occasions when being provided with fire safety procedures the group were informed in case of emergency we should run out via the nearest exit. On one occasion no wet floor sign was provided for a recently mopped floor in a communal toilet area. We were always two of the first people to breakfast and on two occasions informed there were no croissants available as the delivery had not come yet.
Bodde her 5 netter i august 2023
Svar fra JCN den 27. okt. 2023
Thank you for your review .We have discussed your feedback with our team. Some members of our team do not have English as their first language which can occasionally result in a different way of explaining something. Our fire safety information instructs guest to leave via the nearest exit without delay.

6/10 – Grei

Mohammed

Reiste med familie
Likte: Renhold
Likte ikke: Romkomfort
Bad beds
They need to upgrade or get new mattresses. Ther matterss is total springs. very uncomfortable. Every morning woke up stiff and pains.. very disapointed with the beds which is the main thing people book hotels it to get a good stay and sleep. Overal staff were good nite security guy was a very humble lad. On site spa and leisure was good apart from steam room hardly steaming up but yeh all good apart from the beds and sleep
Bodde her 4 netter i august 2023
Svar fra JCN den 22. aug. 2023
Thank you for your review. I am sorry you found the bed to be uncomfortable. I do hope you mentioned it during your stay .. we have mattress toppers available if your prefer a softer mattress and we can immediately change a mattress if one is found to be faulty in any way.We are glad that you enjoyed your stay overall and hope to see you again in the future.

10/10 – Utmerket

Anthony

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Very comfortable and clean . If anything more directions needed within the hotel to find your way about.
Bodde her 1 natt i august 2023
Svar fra JCN den 16. aug. 2023
Thank you for your review and feedback. We are a large complex and until you get to know us it can be difficult to find everything despite the signage we have. We do have a Resort Map available that helps customers fin their way around. Printed copies can be requested from reception.

10/10 – Utmerket

Caroline

Reiste med familie
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Great holiday
Excellent customer service and food in the restaurant. Bedroom was lovely and bright and airy but bed very uncomfortable with springs. Was given a mattress topper after complaining which made a big difference. We've stayed at TLH three times now and love it but hotels need painting and modernising, looking quite dated.
Bodde her 5 netter i august 2023
Svar fra jcn den 9. aug. 2023
Thank you for your feedback. We are so glad that you received great service and enjoyed your stay with us. We do have an on going programme of refreshment and refurbishment and hopefully you will see the actions we have taken when you next visit. We look forward to seeing you again soon.

4/10 – Dårlig

Niels

Likte: Renhold og personale og service
Likte ikke: Overnattingsstedets bygg og tilstand
Svar fra JCN den 16. aug. 2023
Thank you for your review.

8/10 – Bra

Darya

Reiste med familie
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 2 netter i juli 2023
Svar fra JCN den 1. aug. 2023
Thank you for your review - we look forward to seeing you again in the future.

10/10 – Utmerket

Carl

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 3 netter i juli 2023
Svar fra JCN den 1. aug. 2023
Thank you for your review - it looks like you had a great stay with us - we hope to welcome you back in the future.

10/10 – Utmerket

Trudy

Reiste med familie
Likte: Personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 3 netter i juli 2023
Svar fra JCN den 25. juli 2023
Thank you for your review - we hope to see you again soon as it looks like you enjoyed your stay with us.

10/10 – Utmerket

Zoe

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 2 netter i juli 2023
Svar fra JCN den 18. juli 2023
Thank you for your review - we hope to see you again soon.

6/10 – Grei

William

Reiste med familie
Likte ikke: Overnattingsstedets bygg og tilstand
Bodde her 1 natt i juli 2023
Svar fra JCN den 7. juli 2023
Thank you for your review. We hop to see you again in the future.

10/10 – Utmerket

Trudy

Reiste med familie
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Good value and fantastic location
We had a lovely family visit. Excellent facilities and customer service
Bodde her 1 natt i juni 2023
Svar fra JCN den 28. juni 2023
We are so pleased you enjoyed your stay with us and we hope to see you again soon.

8/10 – Bra

Claire

Reiste med familie
Likte: Renhold og personale og service
Pleasant hotel. Hotel very dated and the rooms could do with a refurb. However, tidy and bedding was clean. We slept well. The staff were all very welcoming and helpful. The outdoor pool area and bar/restaurant were fab, with the weather being so nice we felt like we were abroad. Kids enjoyed the indoor heated pool too which were clean and a decent size. A few minute walk to the seafront. Plenty of parking across sites £10 for 24 hours which was handy. Overall, we enjoyed our stay and would stay here again.
Bodde her 1 natt i juni 2023
Svar fra jcn den 28. juni 2023
Thank you for your review. We are so pleased you enjoyed the weather and made use of our facilities.We look forward to seeing you again soon.

10/10 – Utmerket

Jay

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 1 natt i juni 2023
Svar fra JCN den 28. juni 2023
Thank you for your review.

6/10 – Grei

Sonia

Bodde her 1 natt i juni 2023
Svar fra JCN den 19. juni 2023
Thank you for your review.

4/10 – Dårlig

Gareth

Forretningsreisende
Likte ikke: Personale og service, overnattingsstedets bygg og tilstand og romkomfort
Poor
Hotel was really run down. Bed was broken. Noisy and smelt of boiled fish. We’re unable to give me a VAT receipt. Really poor.
Bodde her 1 natt i mai 2023
Svar fra JCN den 6. juni 2023
Thank you for your feedback we will fully investigate the issues you have raised in your review and we would like to thank you for bringing them to our attention. As you made payment directly to Expedia we are not able to issue you a VAT receipt. We can not issue VAT receipts where payment is not made directly to us.

10/10 – Utmerket

Angel

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 1 natt i mai 2023
Svar fra JCN den 30. mai 2023
Thank you for your review - we hope to see you again soon.

10/10 – Utmerket

Caroline

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 1 natt i mai 2023
Svar fra jcn den 30. mai 2023
Thank you for your review - we look forward to seeing you again when you next visit Torquay.

10/10 – Utmerket

Angela

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Lovely friendly hotel
Absolutely fantastic stay. Nothing too much trouble for the staff. Food excellent. Staff friendly. Only one negative is that you have to serve yourself for evening meal no waitress service and when i stay in a hotel i do like to be waited on in the restaurant.
Bodde her 4 netter i mai 2023
Svar fra jcn den 18. mai 2023
Thank you for your review. We are so glad you had a great stay with us and we look forward to seeing you again in the future.

8/10 – Bra

Anthony

Reiste med familie
Likte: Personale og service
Likte ikke: Overnattingsstedets bygg og tilstand
3* Hotel with great facilities
The hotel itself is very dated and tired, and appears to mostly cater for pensioners, however the facilities were fantastic for our family trip. My 3 and 6 year olds loved the indoor swimming pool complex and the arcade, both were excellent. The location is about 10 minute walk to the beach and 20 minute walk from Torquay marina
Bodde her 1 natt i april 2023
Svar fra JCN den 21. apr. 2023
Thank you for your feedback. We are so glad that you enjoyed the facilities we offer. We hope to see you again in the future.

4/10 – Dårlig

Hajin

Reiste med familie og små barn
Likte ikke: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
The staying started bad by having limited to no parking, we had to go around twice to find a parking spot. There were no towels in the room when we got there, we had to go to reception and ask for some. The reception persons were all in a bad mood throughout our stay and were doing the minimum function. The breakfast we got was decent, and some staff were helpful, you could see they were really trying and quite busy helping restock. However, when prompted to help us with some croissants, they went to check if the kitchen is still open and never came back with an answer. While still having coffee with a fully buttered toast, a staff member came to clean up. It felt as though they were kicking us out despite other patrons being in and it wasn’t around closing time, with plenty of other free tables. Overall we wouldn’t recommend, awful parking, decent pool, unfriendly staff.
Bodde her 2 netter i april 2023
Svar fra JCJ den 21. apr. 2023
Thank you for your feedback. We have 7 car parks with 296 spaces which over the Easter bank holiday weekend were very busy. Alternative parking is available in very close proximity to the hotel.I am sorry you felt rushed during breakfast service and our team to be unfriendly. Please rest assured we will monitor this closely as it is unusual feedback for us to receive.

10/10 – Utmerket

Darren

Reiste med en gruppe
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Friendly helpful polite staff food was lovely
Bodde her 2 netter i mars 2023
Svar fra JCN den 21. apr. 2023
Thank you for your comments. It was great to see you enjoyed the meals you had with us - such an important part of a break away! We hope to see you again in the future.

10/10 – Utmerket

Frankie

Reiste med familie
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
60 th Birthday
We had a fantastic time and will definitely be staying there again
Bodde her 2 netter i mars 2023
Svar fra JCN den 21. apr. 2023
Thank you for your review - we look forward to welcoming you back.

8/10 – Bra

Matthew

Forretningsreisende
Likte: Personale og service
As with all TLH properties the rooms and buildings are in desperate need of renovation, however, the rooms are large and comfortable, beds comfortable. The staff are excellent and the breakfast is always of excellent quality. We've never had the evening meals but they always look excellent. The facilities on site are second to none, pools and steam room etc, bowling facilities and snooker tables etc.
Bodde her 3 netter i mars 2023
Svar fra JCN den 23. mars 2023
Thank you for your feedback. We are so glad that you enjoyed all the facilities we offer. We hope to see you again soon.

8/10 – Bra

Charlotte

Bodde her 1 natt i februar 2023
Svar fra JCN den 23. mars 2023
Thank you for your review.

6/10 – Grei

Lloyd

Reiste med familie
Likte: Renhold og fasiliteter
Likte ikke: Personale og service
Everything was very good all round. Not worried about having the apartment serviced but had trouble getting toilet roll soap etc... ever aksed the cleaner to drop some inside the door . She said she would and then didn't. Had to go to reception. When i saw her the next day she ignored me. About from that small thing Everything was very good. No complaints.
Bodde her 3 netter i februar 2023
Svar fra JCN den 23. mars 2023
Thank you for your feedback. I am so sorry you did not receive the toiletries that you asked for. We are glad that overall everything was good and we hope to see you again in the future.

10/10 – Utmerket

Claudia

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 2 netter i januar 2023

8/10 – Bra

Siobhan

Bodde her 1 natt i desember 2022

10/10 – Utmerket

Michelle

Reiste med familie
Likte: Renhold, overnattingsstedets bygg og tilstand og romkomfort
Great hotel
This was our 2nd stay here, this time we choose to stay in the apartments. It was clean and spacious, the staff at Alberts bar was really helpful and friendly. Planning on coming back next year.
Bodde her 2 netter i oktober 2022
Svar fra JCN den 31. okt. 2022
Thank you for your review. We are pleased to see that you enjoyed your stay with us and we look forward to seeing you again next year.

4/10 – Dårlig

Kelly

Bodde her 3 netter i oktober 2022
Svar fra JCN den 31. okt. 2022
Thank you for your review.

4/10 – Dårlig

Steph

Reiste med partner
Likte: Personale og service
Likte ikke: Fasiliteter og overnattingsstedets bygg og tilstand
It was clean and tidy but bed uncomfortable, no toiletries in bathroom room run down
Bodde her 3 netter i oktober 2022
Svar fra JCN den 31. okt. 2022
Thank you for your review. We are sorry the bed was uncomfortable. We do provide mattress toppers for guests who prefer a softer mattress.

4/10 – Dårlig

Andrea

Reiste med partner, Reiste med familie
Likte: Renhold
Likte ikke: Personale og service, fasiliteter og overnattingsstedets bygg og tilstand
I was expecting better food and service really poor
Bodde her 1 natt i oktober 2022
Svar fra JCN den 24. okt. 2022
We are sorry you were disappointed. If you would like to contact us with further details we will investigate. We would urge all customers to let us know of any concerns during their stay so we can ensure they enjoy their time with us.

8/10 – Bra

Cheryl

Reiste med en gruppe
Likte: Renhold, overnattingsstedets bygg og tilstand og romkomfort
Big band dance weekend
Car parking at hotel was a bit challenging. It may be wise to consider travel by train ... Could easily walk between hotels and facilities using the internal walk ways. Staff very friendly and helpful. Nice crisp white table cloths. Good buffet breakfast and dinner. Excellent selection of teas and machine made coffees after meals Room comfortable with shower over bath and tea & coffee making facilities. Great live band for the evening dances!
Bodde her 2 netter i september 2022
Svar fra JCN den 11. okt. 2022
We are so pleased that you enjoyed your stay with us. We hope to see you again in the future.

4/10 – Dårlig

Zoe

Reiste med familie
Likte: Personale og service
Likte ikke: Renhold og overnattingsstedets bygg og tilstand
Dissapointing
Bodde her 2 netter i september 2022
Svar fra jcn den 26. sep. 2022
Thank you for posting a review. It would appear that you found something disappointing for which we are sorry. Our reception team would have been happy to help during your stay.

4/10 – Dårlig

Sylvia

Bodde her 2 netter i september 2022
Svar fra jcn den 26. sep. 2022
Thank you for your review.

10/10 – Utmerket

Gordon

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
We liked the outdoor pool area very spacious plenty beds by the pool
Bodde her 4 netter i september 2022
Svar fra jcn den 26. sep. 2022
Thank you for your review - we are so glad you made use of our swimming pools. we hope to see you again in the future.

8/10 – Bra

Neva ann

Reiste med familie
Likte: Renhold, personale og service og fasiliteter
Very nice place everything you eant in one place good location fruendly staff comfortable rooms and good facilitues
Bodde her 2 netter i september 2022
Svar fra JCN den 14. sep. 2022
Thank you for your review. It was great to see that you enjoyed your stay with us. We hope to see you again soon.

6/10 – Grei

Samantha

Reiste med partner
Just stayed here hotel needs a makeover .pool was nice coudnt sit by outdoor pool as always full no sunbeds .tables outside werent cleaned was food left on tables and glasses .also there was a young boy cleaning the indoor pool while people were swimming in it.coudnt they do this when pool was closed.breakfast was very tasty . No parking spaces either .
Bodde her 2 netter i august 2022
Svar fra JCN den 7. sep. 2022
Thank you for your review - we appreciate the feedback.

6/10 – Grei

JEAN MICHEL

Bodde her 1 natt i august 2022
Svar fra JCN den 2. sep. 2022
Thank you for your review - we hope to see you again next time you come to Torquay.

2/10 – Forferdelig

Robert

Bodde her 2 netter i august 2022
Svar fra Jcn den 31. aug. 2022
Thank you for your review. Your score indicates you were unhappy with your stay for which we apologise. Hopefully you made the hotel aware of any concerns you had while you were here.