2 innendørsbassenger, sesongbasert utendørsbasseng og solsenger
Sjekk tilgjengelighet

Anmeldelser av TLH Carlton Hotel and Spa - TLH Leisure and Entertainment Resort

3 out of 5
TLH Carlton Hotel and Spa - TLH Leisure and Entertainment Resort
Falkland Road, Torquay, England

Anmeldelser

7,8

Bra

Rangering på 10 − Utmerket. 43 av totalt 135 anmeldelser." "
Rangering på 8 − Bra. 57 av totalt 135 anmeldelser." "
Rangering på 6 − Grei. 14 av totalt 135 anmeldelser." "
Rangering på 4 − Dårlig. 10 av totalt 135 anmeldelser." "
Rangering på 2 − Forferdelig. 11 av totalt 135 anmeldelser." "

8,0/10

Renhold

8,6/10

Personale og service

8,0/10

Fasiliteter

7,0/10

Overnattingsstedets bygg og tilstand

7,6/10

Miljøvennlige løsninger

Anmeldelser

8/10 – Bra

Verifisert reisende

Reiste med en gruppe
Likte: Personale og service
Bodde her 2 netter i september 2019
Svar fra JCN den 14. okt. 2019
Thank you for your review - we look forward to seeing you again in the future.

10/10 – Utmerket

George

Reiste med partner, Forretningsreisende
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
A very pleasent stay
Bodde her 3 netter i april 2024
Svar fra JCN den 13. mai 2024
Thank you for your review.

8/10 – Bra

Susan

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
The location is very good next to city centre I didn’t like the bed was so uncomfortable and the room was so warm couldn’t put down the temperature and the breakfast wasn’t good it was poor and no much choice
Bodde her 2 netter i april 2024
Svar fra JCN den 19. apr. 2024
Thank you for your review. I am sorry hat you found the bed uncomfortable - we do have mattress toppers available if you prefer a softer bed. We do hope that you will return again in the future.

6/10 – Grei

Gurdip

Reiste med familie og små barn
Likte: Personale og service
Likte ikke: Overnattingsstedets bygg og tilstand
First good things, the staff are nice n helpful, location is good if you want to spend time near beach and enjoy nearby amenties, bingo, entertainment were nice but no food allowed there, only drinks! Though food at Aztec bar was nice. pool and spa facilities were good, on first day, the pool water was very cold, 2nd day was less cold. Enjoyed firey n cold spa treatment (extra charges). Parking is free only if book directly with TLH(i saw a big sign in their sister hotel), non tlh bookings are to pay £10 per day, which adds up eq if you staying 5 days, i.e extra £50! Re: room, Our given room looked really old, tiles broken, door handle broken, some horrible smell, so we requested to change our room, the reception staff was helpful and offered us different room, this was little bigger n fresh, but same old tired room, broken bathroom tiles, black brown dirt mould around toilet seat, dirty windows, bathroom needs demolition and rebuilt,when walking around room n hotel squeaking noisy woods. Hotel decor is really old except the reception area, which seems to be recently renovated n looks nice compared to the rest of the hotel.
Bodde her 2 netter i februar 2024
Svar fra JCN den 15. mars 2024
Thank you for your review. We are sorry that you were disappointed with your room. Our maintenance and Housekeeping teams have been tasked with rectifying the problems mentioned in your review.

10/10 – Utmerket

Keeley

Bodde her 4 netter i oktober 2023
Svar fra JCN den 27. des. 2023
Thank you for your review.

8/10 – Bra

Mike

Reiste med partner
Likte: Renhold, personale og service og fasiliteter
We have stayed at the Derwent a few years back so we knew what to expect when we booked the Carlton, the hotel is very clean and bed was comfortable but the rooms are dated but have what you need for your stay. Staff are friendly and helpful, breakfast was good.
Bodde her 4 netter i oktober 2023

6/10 – Grei

Nicholas

Reiste med partner
Bodde her 3 netter i september 2023
Svar fra JCN den 27. okt. 2023
Thank you for your reviw.

8/10 – Bra

Damien

Bodde her 3 netter i august 2023
Svar fra JCN den 27. okt. 2023
Thank you for your review.

6/10 – Grei

Wayne

Reiste med familie
Found a pair of underpants down the side of the bed and broken chocolate biscuits all over the floor after waiting till 3 to check in so the cleaners could do their job??? And breakfast wasn’t as good as it used to be. Apart from that we enjoyed it.
Bodde her 3 netter i august 2023
Svar fra JCN den 25. aug. 2023
Thank you for your review. I would like to apologise for the short comings you found regarding the housekeeping and preparation of your room. I am glad to see that you went on to enjoy your stay and I do hope we have the chance of welcoming you again in the future.

10/10 – Utmerket

Avril

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Facilities, food and staff were amazing. Great activities on site. I will definitely returned. LOVE Torquay!!!
Bodde her 5 netter i august 2023
Svar fra JCN den 22. aug. 2023
Thank you for your review. It was great to hear that you love Torquay and had a great stay with us. We hope you will come back again soon.

10/10 – Utmerket

Constantin

Reiste med familie
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Good place to stay for UK weather.
Bodde her 3 netter i august 2023
Svar fra jcn den 9. aug. 2023
Thank you for your review. We look forward to seeing you again soon.

8/10 – Bra

Nick

Bodde her 2 netter i juli 2023
Svar fra JCN den 22. aug. 2023
Thank you for your review - we look forward to seeing you again in the futures.

10/10 – Utmerket

Judi

Reiste med familie
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
very large lots of facilities very clean and pleasant staff
Bodde her 1 natt i juli 2023
Svar fra JCN den 24. juli 2023
Thank you for your review - we hope to see you again soon.

4/10 – Dårlig

Justine

Reiste med familie
Likte: Renhold
Likte ikke: Personale og service, overnattingsstedets bygg og tilstand og romkomfort
Not great
Rock hard beds Fire alarm went off at 515am all had to go out in nightwear, no staff anywhere to be seen, no explanation given, all back in again ten mins later. Drunk / deranged people in room next door arguing, shouting, banging doors all night. Staff on reception not very friendly.
Bodde her 2 netter i juli 2023
Svar fra JCN den 11. juli 2023
Thank you for your review. We are sorry that you found the beds hard. We regularly check and replace mattresses as needed and we are able to provide mattress toppers on request to any guests who prefer a softer option. Whilst I understand the inconvenience of a triggered fire alarm at that time in the morning, it is there for your safety and we as a hotel have no control over when and how it gets activated. The team member at that time was most probably going to the point of the alarm activation as part of procedure. I will remind the team to be vigilant throughout the night and during regular floor walks to ensure all our guests have a pleasant stay. Finally, I will be sure to pass on your comment regarding the friendliness of the reception team to my front of house manager.

8/10 – Bra

Verifisert reisende

Likte: Renhold, personale og service og romkomfort
Great location, close to the beach. Room need a bit of TLC but were clean. Breakfast was good, could do with Gluten Free options
Bodde her 1 natt i juni 2023
Svar fra JCN den 28. juni 2023
Thank you for your review. We are glad that you enjoyed breakfast. We do offer a full range of Gluten free items which are available on request. We hope to see you again in the future.

8/10 – Bra

Scott

Bodde her 4 netter i juni 2023
Svar fra JCN den 18. juli 2023
Thank you for your review.

8/10 – Bra

Verifisert reisende

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 2 netter i juni 2023
Svar fra JCN den 15. juni 2023
Thank you for your review - we hope to see you again soon.

8/10 – Bra

Emmaline

Bodde her 1 natt i juni 2023
Svar fra JCN den 12. juni 2023
Thank you for your review - we hope to see you again.

2/10 – Forferdelig

Harj

Bodde her 1 natt i juni 2023
Svar fra JCN den 12. juni 2023
We are sorry that it appears from your score that you did not enjoy your stay with us. We really want our customers to enjoy their break with us and would urge anyone to discuss any concerns they may have with our team while they are here .

6/10 – Grei

Krutika

Reiste med familie
Likte: Renhold og personale og service
It was a good holiday in TLH Carlton . Facilities are good. Kids had fun. Due to hot climate, it was difficult to sleep without AC. AC would have been better in rooms.
Bodde her 3 netter i mai 2023
Svar fra JCN den 2. juni 2023
Thank you for your review. It was great to hear that you and your family enjoyed our facilities. We hop to see you again soon.

10/10 – Utmerket

Ian

Reiste med familie
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
We have stayed before, parking is good although charges have been introduced. Pools are lovely but would like age limit dropped for indoor swimming with adult supervision as lifeguards are present. Food is excellent good value for money. Evening Menu needs to be extended we had to eat out too accommodate both children. Outdoor tables for smaller numbers single or couples occupied tables suitable for families
Bodde her 2 netter i mai 2023
Svar fra JCN den 2. juni 2023
Thank you for your review and the very useful feedback. We are so pleased that you chose to return to us after a previous stay and we hope to welcome you back again in the future.

10/10 – Utmerket

Taruna

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 2 netter i mai 2023
Svar fra JCN den 2. juni 2023
Thank you for your review.

10/10 – Utmerket

MARTIN

Bodde her 4 netter i april 2023
Svar fra JCN den 26. apr. 2023
Thank you for your review.

6/10 – Grei

Amanda

Bodde her 1 natt i april 2023
Svar fra JCN den 21. apr. 2023
Thank you for your review.

2/10 – Forferdelig

Sarah

Bodde her 1 natt i april 2023
Svar fra JCN den 21. apr. 2023
Thank you for your review.

2/10 – Forferdelig

Sarah

Reiste med familie
Likte: Fasiliteter
Likte ikke: Overnattingsstedets bygg og tilstand
We have been to the DLH in the past and enjoyed our stay. But really upset with this hotel complex now! The hotel complex has always been busy and well used. But the Carlton has seen much better days. The reception staff were friendly when checking in but the whole hotel is stifling hot!! When opening the bedroom door the heat inside was very uncomfortable, but we were going to enjoy our time what ever happened so just opened the window about 3 inches as that was all that was permitted as the window frame have been screwed to limit the opening. Used the the shower the bath matt also had mould present on it. But after getting ready for bed we all led on our beds and realised this might not be so easy!! For 4 hours all four of us tried very hard to fall asleep but to no avail with mattresses that probably should’ve been replaced 20 years ago no one could sleep the beds were like a bag of cement with large old springs sticking into you bodies. Not one bed but all three!! The room was stifling with the curtains open to try and get what air there was into the room, trying to lay on top of the duvets to soften the mattresses really didn’t help as if you moved you just felt and heard the springs. So after packing our things in the middle of the night and telling the night porter we couldn’t physically sleep in our room, he offered to help us with our suitcases. We lost out on our precious few days as a family and the hotel gained money for a night we shouldn’t have had to pay for.
Bodde her 2 netter i april 2023
Svar fra JCN den 26. apr. 2023
We are sorry that you found the room hot and the beds uncomfortable. We regularly check and replace mattresses as needed. We also review all customer feedback and we haven't had previous comments about mattresses in this room. We are able to provide mattress topper to any customers who prefer a softer option.We are sorry you took the decision to leave early as a room change may well have allowed you to enjoy the rest of your stay.

8/10 – Bra

A

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Can’t fault good value
The Carlton is lovely hotel a little dated but that’s Torquay. Has super facilities pools gym spa. Entertainment throughout the day and night. Food was great and staff very professional so helpful
Bodde her 3 netter i april 2023
Svar fra JCN den 14. apr. 2023
Thank you for your review. We are so glad you enjoyed our food, entertainment and facilities. We hope to see you again in the future.

10/10 – Utmerket

Colin

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 2 netter i august 2022
Svar fra JCN den 7. sep. 2022
Thank you for your review - we look forward to seeing you again soon.

10/10 – Utmerket

Lisa

Bodde her 1 natt i august 2022
Svar fra jcn den 2. sep. 2022
Thank you for your review - we look forward to seeing you again in the future.

2/10 – Forferdelig

Mariana

Reiste med familie og små barn
Likte ikke: Renhold og overnattingsstedets bygg og tilstand
I booked a family room for 2 nights for the bank holiday. There was holes and dirt on the walls, broken door boards and on beds, mould and damp in the bathroom, hair on the anti slippery mat, rusty kettle and a funny smell in the room. I had to aerate the room, but with a toddler was difficult to keep it open all the time. There was no shampoo or shower gel, so good thing I had the baby wash, so I also used it. I wanted to change the room but the reception was busy or nobody at the reception. When we left today, we were not even asked how was our stay. No feedback at all. The breakfast was quite poor, the fruit salad were not fresh. I believe the place needs a health and safety visit. For £200/night, it was absolutely disappointing.
Bodde her 2 netter i august 2022
Svar fra jcn den 31. aug. 2022
Thank you for your review. I am sorry you had concerns about the quality and cleanliness of your room. This is an unusual comment as we normally receive very good feedback. Reception is open from 8a - 10.30pm so it is concerning that you were not able to raise these issues while you were with us as we would have been able to find a solution for you. The nightly rate of 167 was for a family room sleeping up to 3 people on a Bed and Breakfast basis inclusive of 20% VAT.

8/10 – Bra

daren

Reiste med familie
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Great time,hotel a little tired but with all amenities can be forgiven,superb time was had by all. We will definitely stay again.
Bodde her 4 netter i august 2022
Svar fra JCN den 31. aug. 2022
Thank you for your review - we look forward to seeing you again.

10/10 – Utmerket

Daniel

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 3 netter i august 2022
Svar fra JCN den 8. aug. 2022
Thank you for your review - we look forward to seeing you again in the future.

2/10 – Forferdelig

Fiona

Reiste med familie
Likte ikke: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Tired and dated with ground in dirt throughout.
Bodde her 1 natt i juli 2022
Svar fra JCN den 3. aug. 2022
Thank you for your review. I am sorry you felt areas of the resort were dirty - we normally score extremely high in all our reviews for cleanliness so this is very surprising and I would like to apologise for any short comings that you saw. I do hope that you advised reception of your observations during your stay - our housekeeping team would then have been able to take the appropriate action.

8/10 – Bra

Andrew

Likte ikke: Overnattingsstedets bygg og tilstand og romkomfort
Nice location hotel run down
We have stayed at this hotel many times before lockdown,we love the location and if you have good weather,we love the outside space for relaxing and chilling in the sun with a drink. The hotel has always been in need of some tlc but this time it was in great need. The double bed in our room had the worst mattress Iv ever slept on. Carpets in hallways stairs threadbare. Holes in chairs in the dining room. Slow to refil buffet items at breakfast The menu at the Aztec bar is now mainly burgers,pasta pizza,used to have proper meals which were really nice. Sunloungers are nearly all broken,although the seating area tables and chairs seem to be new
Bodde her 6 netter i mai 2022
Svar fra JCN den 11. juni 2022
Thank you for your feedback. I am so sorry that on this occasions you found areas that we can improve. I am sorry that you found the mattress uncomfortable. We do provide toppers if the mattress is to firm however I have asked our team to check that it doesn't need replacing . I am glad that you enjoyed our new outdoor seating area. Our Bistro menu regularly changes with the seasons. Our sunloungers are checked each morning so it was disappointing to read that you found some were broken. I would like to assure you we have an on going programme of investment which will renovate and refresh both our public areas and our bedrooms. Thank you again for your feedback and I do hope you will stay with us again when you next visit Torquay.

10/10 – Utmerket

Anthea

Reiste med familie
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Mid week spring break
Great family holiday friendly and helpful staff clean surroundings great indoor pool area. Nice food
Bodde her 4 netter i april 2022
Svar fra JCN den 10. juni 2022
Thank you for comments - it was great to see you enjoyed your stay with us and we hope to see you again soon.

10/10 – Utmerket

M

Reiste med familie
Likte: Personale og service og romkomfort
Bodde her 3 netter i april 2022
Svar fra JCN den 10. juni 2022
Thank you for your review score.

2/10 – Forferdelig

Verifisert reisende

Likte ikke: Renhold, overnattingsstedets bygg og tilstand og romkomfort
Huge disappointment
We were due to stay for a whole weekend, but left before even staying on the Friday night. Holes in the walls, broken floor boards and carpets, mould and damp in lots of places including our shower and wallpaper hanging off the wall in our room. The food was awful and just tasted like it came out of a microwave and is very expensive for what you actually get. I'm not sure how this hotel is still up and running, it need a visit from the health and safety officer.
Bodde her 2 netter i april 2022
Svar fra JCN den 13. apr. 2022
Thank you for posting your review. We have been able to trace your booking and have authorised a full refund to be paid to you. We are sorry that you felt unable to stay particularly as we have been unable to find examples of broken floor boards and carpets or mould. As you left before dinner it is unclear where you ate and unfortunately neither our Bistro nor Alberts have any records of complaints being made on Friday. We would value the opportunity of following this up as we normally receive good comments from our retail food outlets. Your photos show that our procedures for checking a room were not followed prior to your arrival for which we are very sorry. We have taken steps to rectify the issues shown and ensure that our procedures are followed more robustly in the future. Once again I am sorry that you did not give us the chance to rectify they these issue by offering you a change of room or even the chance to stay in one of the 3 alternative hotels that are on site. I trust the full refund meets your approval.

10/10 – Utmerket

Justin

Reiste med familie
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Gr8 4 families-resort facilities, not just a room
Excellent facilities (pools, sauna, jacuzzi, game room) and staff. Rooms reasonable/decent - must remember it is 3 star even if facilities seem more 4 star
Bodde her 3 netter i april 2022
Svar fra JCN den 8. apr. 2022
Thank you for your review. It was great to see that you enjoyed our facilities. We hope to see you again.

10/10 – Utmerket

David

Reiste med familie
Likte: Personale og service
Likte ikke: Romkomfort
Old fashioned, but very nice.
Beds were very uncomfortable, decor looking for a re vamp.the facilities for families is brilliant with lots of things to do on site,and the spa was very good.staff were very polite and helpful, very well dressed also.food was good,Aztec bar was my favourite. Overall,for a family break,I would definitely recommend this place.
Bodde her 3 netter i januar 2022
Svar fra JCN den 1. feb. 2022
Thank you for your review - we appreciate the feedback. It was great to read that you enjoyed so many of our on site facilities. Hopefully we will see you again on your next visit to Torquay.

8/10 – Bra

David

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Likte ikke: Romkomfort
Suffering from heatstroke in England in October
The Carlton was generally it's excellent self, however on this occasion it failed badly because the room was too hot and the heat could not be adjusted. The radiators were either very hot or had to be turned off. Even with the radiators off the duvets were extremely thick and consequently we didn't get one nights sleep in the 4 days. We asked for it to be adjusted but didn't find any evidence of it being done. We even slept with the window open despite being on the ground floor next to some car parking spaces. The water coming from the cold tap in the bathroom was always warm presumably because of their closeness to the hot pipes.
Bodde her 3 netter i oktober 2021
Svar fra JCN den 27. okt. 2021
Thank you for your feedback. I am sorry you found the rooms to be so hot. I have referred this to our maintenance team to investigate further. We did turn the heating down throughout the complex due to the mild weather we have been experiencing however it doesn't sound as through this improved the situation.

8/10 – Bra

Krzysztof

Reiste med familie
Likte: Renhold og personale og service
Ok hotel for 3star.Staff friendly
Bodde her 3 netter i august 2021
Svar fra JCN den 6. sep. 2021
Thank you for your review and the kind comments about our staff. We do hope you will consider staying with us again in the future.

10/10 – Utmerket

Lee

Reiste med familie
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 7 netter i august 2021
Svar fra JCN den 13. aug. 2021
Thank you for your review - we hope to see you again in the future.

10/10 – Utmerket

Sally

Reiste med familie
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 4 netter i juli 2021

6/10 – Grei

Doreen

Likte: Personale og service
Likte ikke: Overnattingsstedets bygg og tilstand og romkomfort
Staycation holiday
Staff all very friendly, we booked breakfast & evening meal food excellant,room ok but ask for a matress topper mattress worn,i would go back there as facilities are very good including entertainment
Bodde her 7 netter i juli 2021
Svar fra JCN den 15. juli 2021
Thank you for your review - we are glad you enjoyed the facilities we offer and we look forward to seeing you again soon.

8/10 – Bra

Andrew

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 3 netter i juni 2021
Svar fra JCN den 21. juni 2021
Thank you for your review - we appreciate the feedback.

6/10 – Grei

Verifisert reisende

Reiste med en gruppe
Likte: Personale og service og fasiliteter
Likte ikke: Renhold
I personally would not stay here again, I thought that the hotel felt like it needed a jolly good face lift. I must say however, that the restaurant staff are very helpful and pleasant and Vivienne, Maggie and Carla from the reception team in the complex are also particularly helpful and nice.
Bodde her 6 netter i mai 2021
Svar fra JCN den 7. juni 2021
Thank you for your review and the kind comments about our team. I am sorry you felt the hotel needed a face lift - we have an on going programme of maintenance and refurbishment so I do hope you will consider a visit to u again in the futures. I do hope you were still able to enjoy all our facilities and everything that Torquay has to offer.

10/10 – Utmerket

Verifisert reisende

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Good location, excellent Spa facility, great food and service. Would stay again.
Bodde her 4 netter i mai 2021
Svar fra JCN den 28. mai 2021
Thank you for your review - I am so glad you enjoyed your stay with us.

10/10 – Utmerket

Pete og West Midlands

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Good service and friendly staff, nice and clean and close to everything
Bodde her 2 netter i november 2020
Svar fra JCN den 7. des. 2020
Thank you for your review. We hope to see you again in the future.

8/10 – Bra

Wendy

Reiste med familie
Likte: Renhold og personale og service
Likte ikke: Romkomfort
Lovely resort could use a slight decor makeover.
The actual resort was lovely although some of the decor could do with touching up. The general eye wouldn't notice and all staff seemed accommodating and certainly helpful if required. It was noticed that ceilings, windows & some corners of walls are tired with flaking paintwork but it didn't impact the main view. Walking around other areas looked good for younger families, with soft play, 10 pin bowling, arcade games and there was evening entertainment & food/cafe available which we didn't experience but good options. The Aztec pools were definitely an added bonus for our break, obviously it was busy whichever session due to half-term but the rules kept you safe, although slightly contradictory on cleanliness as unable to have a shower out of steam/sauna so dip back in pool or jacuzzi unwashed. The most unfortunate part of our stay was the beds & sitting comfort in the appartment. The double bed was rock hard, the single bed had springs poking up & the sofabed mattress was thin on the springy frame. There were 6 dining chairs & the tired sofabed settee which didn't help relaxation. Heating was awkward to regulate but our actual overall experience of the hotel was good, especially as when I mentioned at the checkout about the beds they mentioned we could have had mattress toppers to help with comfort although it may have been better to have known that option before the end of our break. We would stay again, hopefully with better weather.
Bodde her 7 netter i oktober 2020

8/10 – Bra

Valeria

Reiste med familie
Likte: Renhold, personale og service og romkomfort
Good value for money
Bodde her 1 natt i oktober 2020
Svar fra JCN den 28. okt. 2020
Thank you for your review.