Thank you for taking the time to share your thoughts regarding your experience. I appreciate you bringing it to our attention. I will share your message with the leadership team.

Thank you very much for your review. We really appreciate the time you took to let us know about your great stay. We hope to see you again soon at The Westin Harbour Castle.

Dear GuestThank you for your review. We sincerely apologize for the shortfall in service. We will share with our leadership team accordingly.Thank you for your loyal patronage.be well

Thank you for your review and for choosing our hotel. I’m happy that you enjoyed your stay and we're looking forward to having you again as a guest in our hotel.

Thank you for your review and for choosing our hotel.

Dear Anthony, Thank you for choosing to stay at The Westin Harbour Castle, Toronto, and for your positive rating. With our prime waterfront location, we offer travelers an ideal escape to explore the best of downtown, from Rogers Centre to Ripley's Aquarium. We are pleased to know how much our great location added to the enjoyment of your visit. Thank you again for all of your feedback, and we hope we will be the first hotel you think of on future trips to the area.Be Well,Mirza Zafar,Director of Food and Beverage

Thank you very much for your review - we are sorry to learn about your disappointment and sincerely apologize for the shortfall in service

Thank you for your review and for choosing our hotel. I’m happy that you enjoyed your stay and we're looking forward to having you again as a guest in our hotel.

Thank you for your review and for choosing our hotel. I’m happy that you enjoyed your stay and we're looking forward to having you again as a guest in our hotel.

Thank you for your review and for choosing our hotel. I’m happy that you enjoyed your stay and we're looking forward to having you again as a guest in our hotel.

Thank you for the feedback and we are looking forward to welcoming you back in the near future

Thank you very much for your review - we are sorry to learn about your disappointment and sincerely apologize for the shortfall in service We appreciate your valued patronage be well Guest Service Team

Thank you for your review and for choosing our hotel. I’m happy that you enjoyed your stay and we're looking forward to having you again as a guest in our hotel.

Dear Burcu, Thank you for taking the time to let us know about your experience while staying with us. Your experience at our property is below our standard. Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the Front Office leadership team to ensure the necessary guidelines are in place and reviewed to prevent these issues from occurring in the future.I hope you choose to stay with us again when your travels bring you back to the area.

Thank you very much for your review. We do appreciate and value this feedback. We hope to see you again soon at The Westin Harbour Castle. Have a great night!

Thank you for the feedback, we are very thrilled to know that you enjoyed the stay with us. We are looking forward to welcoming you back in the near future!

Thank you for the feedback. We are happy to know that you had a great time during the stay with us. We are looking forward to welcoming you back!

Thank you for your amazing review. We hope to see you again soon at The Westin Harbour Castle. Have a great rest of your day!

Thank you for your review and for choosing our hotel.

Thank you very much for your review. We hope to see you again soon at The Westin Harbour Castle.

Thank you very much for your review. We hope to see you again soon at The Westin Harbour Castle.

Thank you for your review and for choosing our hotel.

Thank you for your review and for choosing our hotel.

Thank you very much for your review. We hope to see you again soon at The Westin Harbour Castle. Have a great day.

Thank you for your review and for choosing our hotel. I’m happy that you enjoyed your stay and we're looking forward to having you again as a guest in our hotel.

Dear Ernest, On behalf of our entire team, we apologize for not meeting your expectations during your recent visit. Thank you for sharing your rating. We hope to have another chance to provide you with the outstanding hospitality you should receive every time you are our guest.Be Well,Mirza Zafar,Director of Food and Beverage

Thank you for letting us know about this. Your feedback helps us do better. I double checked your booking and billing and can see that you been charged only for Valet parking, as the Room and Tax was covered already by Expedia

Thank you for your review and for choosing our hotel. I’m happy that you enjoyed your stay and we're looking forward to having you again as a guest in our hotel.

Thank you for taking the time to let us know about your experience while staying with us. Your experience is below our standard. Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the leadership team to ensure the necessary guidelines are in place and reviewed to prevent this from occurring in the future.I hope you choose to stay with us again when your travels bring you back to the area. Sincerely, The Westin Harbour Castle

Dear Mr. Tat,Thank you kindly for taking your valuable time to provide us appreciated feedback.We hope you enjoyed your stay with us!Thank you & Be Well.

Thank you for your review. We hope to see you again soon at The Westin Harbour Castle. Have a great rest of your day!

Thank you for your review and for choosing our hotel. I’m happy that you enjoyed your stay and we're looking forward to having you again as a guest in our hotel.

Thank you for your review and for choosing our hotel. I’m happy that you enjoyed your stay and we're looking forward to having you again as a guest in our hotel.

Dear Kara, Thank you for your recent stay at The Westin Harbour Castle, Toronto, and for the positive rating. We are glad to know you had a pleasant stay and that you left with replenished spirits. We enjoyed having you as our guest, and we hope to see you again on your next visit to Toronto. Be Well,Mirza Zafar,Director of Food and Beverage

Thank you for letting us know about your experience. Your feedback helps us do better.

Dear Jane, Thank you for the high rating of The Westin Harbour Castle, Toronto. We are thrilled to know you and your mother had a great stay and that you especially enjoyed our excellent amenities. We are also glad to read that our optimal location added to the enjoyment of your visit. It was our pleasure accommodating you, and we look forward to welcoming both of you back for another enriching experience.Be Well,Mirza Zafar,Director of Food and Beverage

Thank you for letting us know about your experience. Your feedback helps us do better.

Thank you for letting us know about your experience. Your feedback helps us do better.

Dear John, we are so incredibly happy to hear how much you enjoyed your stay with us! Though, I'm truly sorry to hear about the lack of view provided. We hope you still enjoyed the best of both worlds of the city/lake view. Thank you kindly for taking your valuable time to share your feedback with us. We look forward to the opportunity to host you again soon!Be Well.

Thank you very much for your review. We do appreciate you taking your time in letting us know that you enjoyed your stay with us. We hope to see you again soon at The Westin Harbour Castle.

Dear Lia,Thank you kindly for taking your valuable time to share such wonderful feedback!We're so overjoyed to hear how much you enjoyed your stay.We look forward to welcoming you again soon!Thank you & Be Well.

Thank you very much for your review - we are sorry to learn about your disappointment and sincerely apologize for the shortfall in service We appreciate your valued patronage

Thank you for your review and for choosing our hotel.

Dear Alison, Thank you for choosing The Westin Harbour Castle, Toronto. We are dedicated to providing a comfortable and pleasing atmosphere for all of our guests; therefore, we love that you had a pleasant stay. It was our pleasure hosting you, and we look forward to another opportunity to welcome you back soon.Be Well,Mirza Zafar,Director of Food and Beverage

Thank you very much for your review. We are ecstatic that you enjoyed your stay with us. I hope we will see you again soon at The Westin Harbour Castle. Have a good day!

Thank you for your review and for choosing our hotel. I’m happy that you enjoyed your stay and we're looking forward to having you again as a guest in our hotel.

Thank you for your review and for choosing our hotel. I’m happy that you enjoyed your stay and we're looking forward to having you again as a guest in our hotel.

Dear Allison, Thank you for the outstanding rating. We are thrilled that from check-in through check-out, we were able to provide you with a great stay at The Westin Harbour Castle, Toronto. We look forward to your return and wish you all the best with your future travels.Be Well,Mirza Zafar,Director of Food and Beverage

Dear Grace, Thank you for choosing our hotel and for taking the time to provide your feedback. It is disappointing to learn of the issues you experienced during check-in. We will share your remarks with our team to ensure these types of concerns are not repeated. It was our pleasure accommodating you, and we hope you will give us another opportunity to provide you with the hospitality you deserve.Be Well,Mirza Zafar,Director of Food and Beverage

Thank you for your review and for choosing our hotel. I’m happy that you enjoyed your stay and we're looking forward to having you again as a guest in our hotel.