7 utendørsbassenger, bassengtelt (mot betaling) og bassengparasoller

Anmeldelser av The Ritz-Carlton Tenerife, Abama

5 out of 5
The Ritz-Carlton Tenerife, Abama
Calle María Zambrano, 2, Carretera General Tf 47 Km 9, Guia de Isora, Tenerife

Anmeldelser

9,2

Fantastisk

Rangering på 10 − Utmerket. 350 av totalt 533 anmeldelser." "
Rangering på 8 − Bra. 135 av totalt 533 anmeldelser." "
Rangering på 6 − Grei. 31 av totalt 533 anmeldelser." "
Rangering på 4 − Dårlig. 11 av totalt 533 anmeldelser." "
Rangering på 2 − Forferdelig. 6 av totalt 533 anmeldelser." "

9,4/10

Renhold

9,2/10

Personale og service

9,4/10

Fasiliteter

9,2/10

Overnattingsstedets bygg og tilstand

8,4/10

Miljøvennlige løsninger

Anmeldelser

8/10 – Bra

Catherine

Reiste med familie
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 4 netter i juli 2023
Svar fra Ramón von Schükkmann - Resort Manager den 24. juli 2023
Dear Catherine, Thank you for your valuable feedback, and we hope to welcome you back to our beautiful resort. Kind regards,

10/10 – Utmerket

Verifisert reisende

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Bodde her 7 netter i januar 2020
Svar fra TRC_AbamaQuality den 5. feb. 2020
Thank you for taking the time to share your experience. We do hope to host you again in the near future and keep adding Ritz-Carlton Memories to every journey. Sincerely, Pablo Morales Quality and learning Coordinator The Ritz-Carlton, Abama

8/10 – Bra

catherine

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 1 natt i august 2019
Svar fra Ruth Pardo - Rooms Manager den 14. sep. 2019
Dear guest, Thank you so much for choosing The Ritz-Carlton, Abama for your holiday in Tenerife and for taking your time to write and share your experience with all the Booking users. We are delighted to read that you have enjoyed your stay, and that our Ladies&Gentlemen have created memorable memories during your holiday. We are already looking forward to welcome you one more time to your second home in Tenerife. Kind regards, Ruth Pardo Rooms manager, Guest Services&Guest Relations

8/10 – Bra

catherine

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Ansett flere folk i baren!!!
oppholdet var som vanlig bra men og det er et stort men: de har nødt for å få flere folk på jobb når sommerferien (som i spania er i august) er. vi er faste kunder på dette hotellet og er alltid fornøyd, men denne gangen var det elendig service i lobby-baren.
Bodde her 3 netter i august 2019
Svar fra Rooms manager - Ruth Pardo den 14. sep. 2019
Dear guest, Thank you so much for choosing The Ritz-Carlton, Abama for your holiday in Tenerife and for taking your time to write and share your experience with all the Booking users. We are delighted to read that you have enjoyed your stay, and that our Ladies&Gentlemen have created memorable memories during your holiday. We are already looking forward to welcome you one more time to your second home in Tenerife. Kind regards, Ruth Pardo Rooms manager, Guest Services&Guest Relations

8/10 – Bra

Marthe kristine berge

Likte: Renhold, overnattingsstedets bygg og tilstand og romkomfort
Topp ferie
Familievennlig, bra variasjon med restauranterer og virkelig et deilig sted å være. Helt topp for oss foksne som barn. Bra organisert for alle, reiser du uten barn finnes det masse valg av restauranter, barer og bassenger som er barne-fri, og motsatt.
Bodde her 10 netter i juli 2017

8/10 – Bra

Verifisert reisende

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort

10/10 – Utmerket

Lawrence Pierson og Bærums Verk vestfor Oslo

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Påske golf
Det var en konferanse for 200 ansatte i BIC som var en utfordring for hotellet. Hotellet taklet det selvfølgelig ganske bra.

8/10 – Bra

Anna og Bergen

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Flott hotell
Det er et flott hotell, veldig god service og kvalitet på mat, design, komfort...veldig familie-vennlig.

10/10 – Utmerket

Verifisert reisende

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Topp Hotell
Luksus Hotell med egen strand og Golfbane. 2 stk Michelin restauranter. Litt avsides.

10/10 – Utmerket

Trond og Norway

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Good but expensive
Tremendous resort with spectacular location and excellent service. Do however be prepared to be robbed both at breakfeast, lunch and dinner - and by the poolside, however this is the price for five star service.

10/10 – Utmerket

S

Reiste med familie og små barn
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
I had really good experience.
Bodde her 3 netter i mai 2024

8/10 – Bra

Mouling

Bodde her 4 netter i mai 2024

10/10 – Utmerket

Marie Christelle

Reiste med familie og små barn, Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Amazing stay. Good for couples and families. Would stay again and recommend
Bodde her 3 netter i april 2024

10/10 – Utmerket

Jon

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Quite simply a wonderful hotel complex, fantastic choice of restaurants which were always accessible. Treat yourself!
Bodde her 6 netter i april 2024

10/10 – Utmerket

Kelly Laura

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 5 netter i april 2024

8/10 – Bra

Teyrnon

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Great hotel, friendly and helpful staff, good food, nice pools, a touch of class. Unfortunately surrounded by banana plantations from which annoying flies land on you as you sunbathe (and on your food if you eat outside).
Bodde her 3 netter i mars 2024

10/10 – Utmerket

Ashley

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Cute aesthetic hotel
Bodde her 1 natt i mars 2024

10/10 – Utmerket

ALBERT

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 2 netter i februar 2024
Svar fra Ramón von Schükkmann - Resort Manager den 12. mars 2024
Dear Albert, Thank you for your valuable feedback, and we hope to welcome you back to our beautiful resort. Best regards,

10/10 – Utmerket

Ernst

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
luxeriös mit durchwegs freundlichem Personal
Wir waren zum dritten Mal innert 10 Jahren im Ritz-Carlton Abama und haben unsere Ferien sehr genossen. Unser Zimmer war im 7. Stockwerk mit wunderbarer Meersicht, allerdings auch mit ziemlich viel Kindergeschrei vom darunter liegenden Pool. Anregung: Wir haben auf unserem Balkon einen Sonnenschutz oder Schirm sehr vermisst. Generell: Die Preise für Essen und Getränke sind an der oberen Grenze angelangt.
Bodde her 8 netter i februar 2024
Svar fra Ramón von Schükkmann - Resort Manager den 27. feb. 2024
Sehr geehrter Herr Ernst,Vielen Dank für Ihre wertvollen und aufrichtigen Kommentare zu Ihrem Aufenthalt bei uns.Es freut uns zu hören, dass Sie Ihren Aufenthalt in The Ritz-Carlton Tenerife, Abama genossen haben und wir freuen uns darauf, Sie schon bald wieder in unserem schönen Resort und auf unserer Insel begrüßen zu dürfen.Mit freundlichen Grüßen,

10/10 – Utmerket

Sarah

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
We absolutely loved our stay at the Ritz Carlton Abama. The facilities and grounds are fabulous and although it's a big hotel, with so many different areas / pools it never felt over-crowded. The buffet breakfast is amazing and we had two excellent dinners in the hotel too. I would highly recommend it and would love to come back.
Bodde her 3 netter i februar 2024
Svar fra Ramón von Schükkmann - Resort Manager den 27. feb. 2024
Dear Sarah,Thank you for your feedback!We are delighted to hear that you thoroughly enjoyed your stay at the Ritz-Carlton Tenerife, Abama. We are pleased that you had memorable dining experiences during your visit.Your recommendation means a lot to us, and we look forward to welcoming you back for another exceptional stay in the future.Best regards,

10/10 – Utmerket

Dr Anika

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 4 netter i februar 2024
Svar fra Ramón von Schükkmann - Resort Manager den 27. feb. 2024
Dear Dr. Anika,Thank you for your valuable feedback, and we hope to welcome you back to our beautiful resort. Best regards,

10/10 – Utmerket

Lukas

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Gutes Essen, sehr nettes Personal, sehr schön und grosse Anlage
Bodde her 1 natt i januar 2024
Svar fra Ramón von Schükkmann - Resort Manager den 14. feb. 2024
Dear Lukas,Thank you for your kind feedback. We are delighted to hear that you enjoyed the food, found our staff to be very friendly, and appreciated the beauty of our resort. We hope to welcome you back soon for another enjoyable stay.Best regards,

8/10 – Bra

Gianni

Likte: Personale og service og romkomfort
Bodde her 4 netter i januar 2024
Svar fra Ramón von Schükkmann - Resort Manager den 27. feb. 2024
Dear Gianni,Thank you for your valuable feedback, and we hope to welcome you back to our beautiful resort. Best regards,

6/10 – Grei

Huntley og Windsor

Reiste med partner
We found it was to large, they advertise Tennis but they don’t own them, we could play tennis! Rooms smelled of sulfur. For Ritz we would go to a resort style again, we have stay at Ritz hotels before but in cities the are great but not resorts.
Bodde her 7 netter i januar 2024

10/10 – Utmerket

chris

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Very good quality hotel breakfasts are amazing
Bodde her 5 netter i januar 2024
Svar fra Ramón von Schükkmann - Resort Manager den 14. feb. 2024
Dear Chris,Thank you for your kind feedback. We are delighted to hear that you enjoyed our hotel's breakfast offerings. Your satisfaction is our priority, and we look forward to welcoming you back for another memorable stay.Best regards

8/10 – Bra

Sarah

Likte: Personale og service
Bodde her 4 netter i januar 2024
Svar fra Ramón von Schükkmann - Resort Manager den 14. feb. 2024
Dear Sarah, Thank you for your valuable feedback, and we hope to welcome you back to our beautiful resort. Best regards,

4/10 – Dårlig

Simon

Likte: Renhold
Likte ikke: Romkomfort
Schöne aber lautes Hotel
Sehr lautes Hotel. Musik bis 22:00. Zimmer schlecht gegen Lärm isoliert. Schöner Strand mit nicht genügend Liegen. Restaurants sind sehr teuer. Qualität stimmt. Service ist durschnittlich.
Bodde her 11 netter i januar 2024

10/10 – Utmerket

Eva Maria

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Svar fra Ramón von Schükkmann - Resort Manager den 27. feb. 2024
Estimada Eva Maria,Gracias por su valiosa reseña y esperamos darle la bienvenida nuevamente a nuestro hermoso resort. Un cordial saludo,

10/10 – Utmerket

PARUL

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Beautiful property, friendly staff and management. Five star resort.
Bodde her 7 netter i desember 2023
Svar fra Ramón von Schükkmann - Resort Manager den 17. jan. 2024
Dear Parul,Thank you very much for sharing your wonderful feedback. We are truly pleased to hear that your experience at The Ritz-Carlton Tenerife, Abama, was enjoyable, and we appreciate your kind words.We eagerly look forward to the pleasure of welcoming you back to our beautiful resort and island.Kind regards.

10/10 – Utmerket

JAYENDRA K

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Very good & fantastic service…..unmatched!!
Bodde her 7 netter i desember 2023
Svar fra Ramón von Schükkmann - Resort Manager den 17. jan. 2024
Dear Jayendra K,We are genuinely delighted to learn that you enjoyed your stay at The Ritz-Carlton Tenerife, Abama, and we appreciate your kind words about our staff.We eagerly anticipate the opportunity to welcome you back to our beautiful resort and island.Kind regards,

10/10 – Utmerket

My

Reiste med familie og små barn, Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
excellent - team work in the hotel are polite, processional and willing to help!
Bodde her 3 netter i november 2023
Svar fra Ramón von Schükkmann - Resort Manager den 28. nov. 2023
Dear My,We are really happy to hear that you enjoyed your stay at The Ritz-Carlton Tenerife, Abama and we appreciate your kind words about our staff.We look forward to welcoming you back to our beautiful resort and island.Kind regards,

8/10 – Bra

Daniel

Likte: Romkomfort
Could Have, Should Have, Been So Much Better
This is a gorgeous property, although in need of an update, and by most accounts, we enjoyed one of the best villas. That being said, I would hesitate to return. While virtually everyone we encountered was very friendly, it seemed as if many of them were brand new. Virtually every experience was challenging due to confusion and poor staff training resulting in lost dinner reservations, half-hearted room cleaning and in case of our spa treatments, an odd mixture of confusion, non-functioning elements (lights, lockers, etc.) and lackluster technique, resulting in the general feeling of “blah”, which was a microcosm for our entire experience. We enjoyed a few nice meals but in general this was not up to Ritz-Carlton standards.
Bodde her 4 netter i november 2023
Svar fra Ramón von Schükkmann - Resort Manager den 10. nov. 2023
Dear Daniel,Thank you for taking the time to provide your feedback on your recent stay at The Ritz-Carlton Tenerife, Abama. We greatly appreciate your kind words about our beautiful Resort and Villas.We regret to hear about the challenges you encountered during your stay, and we sincerely apologise for any inconvenience you experienced. We want to assure you that what you described is not indicative of the level of service we aim to provide at our property. Our commitment to Ritz-Carlton standards means that we hold ourselves to the highest expectations, and we are genuinely sorry for falling short during your visit. We take your comments seriously, and they will be used to make necessary improvements to ensure a more consistent and exceptional guest experience.Once again, thank you for your feedback, and we hope that you might reconsider and give us another opportunity to exceed your expectations in the future.Yours sincerely,

10/10 – Utmerket

Paul og Scottsdale

Likte: Renhold og personale og service
Bodde her 3 netter i november 2023
Svar fra Ramón von Schükkmann - Resort Manager den 7. nov. 2023
Dear Paul,Thank you for your valuable feedback, and we hope to welcome you back to our beautiful resort. Kind regards,

10/10 – Utmerket

Frédéric

Reiste med partner
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
toller Urlaub
Bodde her 6 netter i oktober 2023
Svar fra Ramón von Schükkmann - Resort Manager den 7. nov. 2023
Sehr geehrter Herr Frédéric,Vielen Dank für Ihr wertvolles Feedback und wir hoffen, Sie wieder in unserem wunderschönen Resort begrüßen zu dürfen.Mit freundlichen Grüßen,

10/10 – Utmerket

David

Reiste med familie, Reiste med en gruppe
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Service is excellent.
Bodde her 1 natt i oktober 2023
Svar fra Ramón von Schükkmann - Resort Manager den 7. nov. 2023
Dear David,Thank you for your valuable feedback, and we hope to welcome you back to our beautiful resort. Kind regards,

10/10 – Utmerket

Logan

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
I have never had such attentive and quality service before. The staff was phenomenal! Some of the best bartenders I have ever come across. The restaurants and breakfast was delicious. The moment I pulled my car onto the property to the moment I left, I felt the staff and resort was there to give me a one of a kind experience. Mission accomplished! Thank you!!
Bodde her 2 netter i september 2023
Svar fra Ramón von Schükkmann - Resort Manager den 28. sep. 2023
Dear Logan,We sincerely appreciate your kind words and wonderful feedback. It brings us immense joy to hear that you had such a memorable experience during your recent stay at The Ritz-Carlton Tenerife, Abama. Providing exceptional service and ensuring our guests have an unforgettable stay is our top priority, and we are thrilled that you found our staff and amenities to be of the highest quality.Your compliments about our bartenders and dining options are truly heartwarming, and we will be sure to pass on your appreciation to our team members.We look forward to welcoming you back to our beautiful resort and island.Kind regards,

10/10 – Utmerket

Nicole

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Eine wunderschöne Anlage
Eine traumhaft schöne Hotel Anlage . Es hat verschiedene Restaurants die man unbedingt alle austesten muss. Die Zimmer sind schön und geräumig. Die Mitarbeiter des Resorts sind unfassbar freundlich. Man fühlt sich gleich wohl. Wir kommen auf jeden Fall wieder
Bodde her 5 netter i september 2023
Svar fra Ramón von Schükkmann - Resort Manager den 27. sep. 2023
Dear Nicole,Thank you so much for your wonderful feedback about your recent stay at our hotel. We greatly appreciate your kind words and are thrilled to learn that you felt at home during your stay. Your positive experience is our utmost priority, and we look forward to welcoming you back in the near future.Kind regards,

8/10 – Bra

R

Reiste med en gruppe
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
It is admittedly far from anything, so be sure to book a dining spot at the hotel ahead of time. The private beach is a real bonus. Very nice staff.
Bodde her 1 natt i august 2023
Svar fra Ramón von Schükkmann - Resort Manager den 12. sep. 2023
Dear R,Thank you very much for sharing your feedback regarding your stay with us.We appreciate your kind words about our staff. Indeed, our secluded location is designed to offer guests exclusivity and tranquilly.To enhance your dining experience, we recommend booking a table at our hotel in advance, ensuring a seamless stay.We look forward to welcoming you back soon!Kind regards,

10/10 – Utmerket

Amr

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Lovely stay would go back.
Service is on point, really amazing staff. Lorena at reception was very helpful. Rooms are nice and spacious. Pool staff were so nice, especially Ginscar. Breakfast could be better, the sausages were very oily and the hollandaise sauce on the eggs royal was not hollandaise, expect better from the Ritz. Housekeeping didn’t clean our room on the second day sadly, think there might have been a confusion when we asked them to come back later.
Bodde her 1 natt i august 2023
Svar fra Ramón von Schükkmann - Resort Manager den 12. sep. 2023
Dear Amr,Thank you very much for sharing your valuable and honest feedback regarding your stay at The Ritz-Carlton Tenerife, Abama. We're thrilled to hear you had a lovely stay and appreciated our attentive staff. Your feedback on breakfast and housekeeping is noted, and we apologise for any inconveniences. We'll work to improve these areas to meet the high standards you expect from our hotel. We hope to welcome you back to our beautiful hotel.Yours sincerely,

10/10 – Utmerket

Charity

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Pros: Amazing adult area/pool, dining options, friendly staff, amenities Cons: Isolated, located on a very steep hill which leads you to rely on calling the concierge to arrange transportation (difficult to get anyone to answer the phone), recommend a rental car
Bodde her 5 netter i august 2023
Svar fra Ramón von Schükkmann - Resort Manager den 8. sep. 2023
Dear Charity,Thank you very much for sharing your valuable and honest feedback regarding your stay at The Ritz-Carlton Tenerife, Abama.We are delighted to hear that you found our hotel absolutely stunning and that you had a wonderful vacation. We greatly appreciate your feedback regarding the transportation and accessibility concerns you encountered during your stay. Your input is invaluable to us, and we apologise for any inconvenience you experienced in this regard. We will certainly take your suggestions into consideration for improvements in the future.It's wonderful to hear that you found our staff friendly and accommodating, enjoyed our great food, and appreciated the fantastic adult area and pool, as well as the amenities we offer. Your positive comments in these areas are truly appreciated.Once again, thank you for taking the time to share your feedback, and we look forward to welcoming you back to our beautiful hotel.Yours sincerely,

8/10 – Bra

Amanda Espejo

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 7 netter i august 2023
Svar fra Ramón von Schükkmann - Resort Manager den 12. sep. 2023
Estimada Amanda Espejo,Gracias por su valiosa reseña y esperamos darle la bienvenida nuevamente a nuestro hermoso resort. Un cordial saludo

2/10 – Forferdelig

Douglas

Bodde her 1 natt i juni 2023
Svar fra Ramón von Schükkmann - Resort Manager den 2. okt. 2023
Dear Douglas,Thank you very much for sharing your valuable and honest feedback regarding your most recent stay with us. We would like to better understand what we have done wrong and to be able to share your feedback with the involved departments to avoid repeating the same error. For this, we would appreciate any further information. Yours sincerely,

10/10 – Utmerket

BERNARD

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
The most amazing in every respect that I have ever seen and I travel a lot
Bodde her 4 netter i august 2023
Svar fra Ramón von Schükkmann - Resort Manager den 10. aug. 2023
Dear Bernard,We are delighted to hear that your stay at The Ritz-Carlton Tenerife, Abama was exceptional in every way! Your kind words mean a lot to us. We greatly appreciate your recognition, especially considering your extensive travel experience. It's our goal to provide exceptional service, and we're delighted to have exceeded your expectations. Thank you for choosing us, and we look forward to welcoming you back to our beautiful resort and island.Kind regards,

10/10 – Utmerket

Hervé

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
TOP
Bodde her 8 netter i juli 2023
Svar fra Ramón von Schükkmann - Resort Manager den 9. aug. 2023
Dear Hervé,Thank you for your valuable feedback, and we hope to welcome you back to our beautiful resort. Kind regards,

6/10 – Grei

Brendan Michael

Reiste med en gruppe
Likte: Renhold, fasiliteter og overnattingsstedets bygg og tilstand
Likte ikke: Personale og service
Staff were inflexible and unaccommodating. Everything was too much trouble. Hot water didn't work for two days. So we had to shower and bath in cold. Beach had two hour waits to get a sun bed. Buggies we’re severely limited in use, parking was inconvenient and negated the benefit. Main bar closes very early and is understaffed. Took 40 mins to get drinks. Service not up to normal Ritz standards. Wonder if this location is a franchise?
Bodde her 3 netter i august 2023
Svar fra Ramón von Schükkmann - Resort Manager den 2. okt. 2023
Dear Brendan Michel,Thank you for taking the time to share your feedback with us. We sincerely apologise for any inconvenience you experienced during your stay.The described experiences and situations do not represent the level of service and quality the Ladies and Gentlemen of The Ritz-Carlton, Abama, strive to provide our guests on a daily basis, and I apologise for this.We will be sharing your feedback with each of the involved departments as a learning lesson, with the intention of making the necessary changes to prevent such situations from happening in the future.We would be very grateful if you could provide us with a new opportunity to demonstrate the type of service we aim to offer and which we understand you deserve while being our guest.We look forward to welcoming you back to our beautiful resort and island.Yours sincerely,

10/10 – Utmerket

Jennifer

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Amazing vacation. The plane trip from Los Angeles is the toughest part. The hotel was amazing. Will definitely go back.
Bodde her 6 netter i juli 2023
Svar fra Ramón von Schükkmann - Resort Manager den 9. aug. 2023
Dear Jennifer,Thank you for your feedback! We're thrilled to hear you had an amazing vacation and enjoyed your stay at The Ritz-Carlton, Abama. We understand that the plane trip from Los Angeles can be challenging, but we're glad you found it worthwhile. We look forward to welcoming you back in the future!

8/10 – Bra

Marta

Bodde her 1 natt i juli 2023
Svar fra Ramón von Schükkmann - Resort Manager den 9. aug. 2023
Dear Marta, Thank you for your valuable feedback, and we hope to welcome you back to our beautiful resort. Kind regards,

8/10 – Bra

Luis

Reiste med en gruppe
Likte: Renhold, fasiliteter og overnattingsstedets bygg og tilstand
Necesitan mejora muchísimo el servicio de conserje— están muy mal en esta área. Entiendo que están sobrepasados por el verano pero no justifica la mala atención. También es increíble pensar que pedimos una hamburguesa y nos dijeron que había que esperar una hora para comer — increíble lo mal organizada su cocina— una hora espera! No quería hacer ningún comentario por evitarles esta situación! Es necesario se organicen mejor si están a cupo lleno.
Bodde her 1 natt i juli 2023
Svar fra Ramón von Schükkmann - Resort Manager den 26. juli 2023
Estimado Luis,Agradecemos que haya tomado el tiempo para compartir sus comentarios con nosotros, ya que su opinión es invaluable para mejorar nuestros servicios.Nos disculpamos por cualquier inconveniente causado por nuestro equipo de conserjería y el servicio de cocina. Entendemos que la atención al cliente es fundamental, independientemente de la temporada alta en la que nos encontremos. Hemos tomado nota de sus observaciones y estaremos trabajando para nuestro servicio.Gracias nuevamente por sus comentarios y esperamos que considere brindarnos una nueva oportunidad en la que poderle demostrar el tipo de servicio que deseamos ofrecer y que entendemos que merece como huésped nuestro.Reciba un cordial saludo,

8/10 – Bra

Giorgio Vittorio Ambrogio

Bodde her 5 netter i juni 2023
Svar fra Ramón von Schükkmann - Resort Manager den 7. juli 2023
Dear Giorgio Vittorio, Thank you for your valuable feedback and we hope to welcome you back to our beautiful resort. Kind regards,

10/10 – Utmerket

Robert

Reiste med familie
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Fantastic family holiday at the Ritz Carlton Abama. Total 5 star experience, food incredible and service second to none. First time there and we will definitely be back.
Bodde her 7 netter i mai 2023
Svar fra Ramón von Schükkmann - Resort Manager den 1. juni 2023
Dear Robert,Thank you very much for sharing your feedback regarding your stay with us.We are delighted to hear that you and your family had a wonderful stay, and we look forward to welcoming you back to our beautiful resort and island.Kind regards,