claimed things did not happen, staff too busy, little helpfull, unpolite, too much queue all day arround, food too poor, not enough,questions about air conditioning, room, whatever stuff didnt help,customer is left alone, many things at spa didnt function at all(massage shover,shower) even it was written on hotells nett site that they had it. Summary- beyond dissappointed, basic stuff didt work, paid far too much