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Anmeldelser av Emerald Queen Hotel & Casino

3 out of 5
Emerald Queen Hotel & Casino
5700 Pacific Highway East, Fife, WA

Anmeldelser

7,4

Bra

Rangering på 10 − Utmerket. 331 av totalt 1000 anmeldelser." "
Rangering på 8 − Bra. 291 av totalt 1000 anmeldelser." "
Rangering på 6 − Grei. 162 av totalt 1000 anmeldelser." "
Rangering på 4 − Dårlig. 99 av totalt 1000 anmeldelser." "
Rangering på 2 − Forferdelig. 117 av totalt 1000 anmeldelser." "

8,0/10

Renhold

8,0/10

Personale og service

7,2/10

Fasiliteter

7,6/10

Overnattingsstedets bygg og tilstand

7,0/10

Miljøvennlige løsninger

Anmeldelser

8/10 – Bra

Sharon

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Was fun
Bodde her 3 netter i mai 2024
Svar fra Hotel Management den 23. mai 2024
Dear Sharon, Thank you for your review and for choosing our hotel. We are happy you enjoyed your stay and are looking forward to welcoming you back in the near future. Regards, Hotel Management

10/10 – Utmerket

Alison

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Our stay was great. Staff is super friendly everywhere u go. Make sure u get a players card you get discounts.
Bodde her 1 natt i mai 2024
Svar fra Hotel Management den 20. mai 2024
Hello Alison, Thank you for taking the time to rate your stay with us. We are pleased you enjoyed yourself. Hope to see you soon. Regards, Hotel Management

10/10 – Utmerket

Alison

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
The staff were so friendly.
Bodde her 1 natt i mai 2024
Svar fra Hotel Management den 20. mai 2024
Dear Alison, Thank you for your review and for choosing our hotel. We are happy you enjoyed your stay and are looking forward to welcoming you back in the near future. Regards, Hotel Management

4/10 – Dårlig

Jose

Likte ikke: Fasiliteter og overnattingsstedets bygg og tilstand
Nithing
Bodde her 1 natt i mai 2024
Svar fra Hotel Management den 20. mai 2024
Dear Jose, Thank you for taking the time to write a review. By the score it seems we fell short somewhere. We strive to make a guest stay memorable, and it seems we did not achieve this with you. We hope you will come visit us again. Regards, Hotel Management

2/10 – Forferdelig

Hanna og Shoreline

It was not obvious when we booked that it was the Fife location. We didn't end up staying there--we wanted the Tacoma location. A huge waste of money.
Bodde her 1 natt i mai 2024
Svar fra Hotel Management den 20. mai 2024
Dear Hanna, Thank you for taking the time to tell us about you recent stay with us. I'm sorry to hear that your stay was less than satisfactory it is certainly not what we strive for. Your concerns will be addressed.

4/10 – Dårlig

Leona

Reiste med partner
Likte ikke: Renhold og overnattingsstedets bygg og tilstand
Room smelled terrible. Food in restaurant was not good.
Bodde her 1 natt i mai 2024
Svar fra Hotel Management den 20. mai 2024
Dear Leona, Thanks for taking the time to share your review with us. We appreciate your feedback as it helps us identify the areas we can improve the guest experience. We do apologize for the inconvenience you experienced.

2/10 – Forferdelig

Patrick

Reiste med en gruppe
Likte ikke: Personale og service og overnattingsstedets bygg og tilstand
Customer service was rude and no where to be found. Front desk had the worst attitude. Food choices were slim.
Bodde her 1 natt i mai 2024
Svar fra Hotel Management den 17. mai 2024
Dear Patrick, Thank you for taking the time to review your stay with us. We apologize the staff was not helpful and rude. We will definitely look into this issue. We hope you will visit us again. Regards, Hotel Management

8/10 – Bra

Joanna

Reiste med en gruppe
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
It is super smoky smelling. There is an inconvenience of metal detectors at the entrance for every time you enter. The rooms were nice but smoke permeated everywhere even in the rooms which are non-smoking. You have to walk through the casino to get to the hotel front desk. Security and staff were friendly. Rooms were clean and well kept. It is an unfortunate design.
Bodde her 3 netter i mai 2024
Svar fra Hotel Management den 14. mai 2024
Dear Joanna, Thanks for taking the time to share your review with us. We appreciate your feedback as it helps us identify the areas we can improve the guest experience. Regards, Hotel Management

10/10 – Utmerket

Mary

Likte: Renhold, fasiliteter og overnattingsstedets bygg og tilstand
Excellent and will come back
Bodde her 1 natt i mai 2024
Svar fra Hotel Management den 14. mai 2024
Hello Mary Thank you for taking the time to rate your stay with us. We are pleased you enjoyed yourself. Hope to see you soon. Regards, Hotel Management

2/10 – Forferdelig

Rhonda

Reiste med en gruppe
Likte ikke: Overnattingsstedets bygg og tilstand
I tried to get refund due to the fact that there are 2 Emerald Queens there. We were able to get a room at the newer one (the one we wanted) but when I called to explain your customer service said no! I’ve booked with Expedia for decades but after our last booked trip we’re done
Bodde her 1 natt i mai 2024
Svar fra Hotel Management den 17. mai 2024
Dear Rhonda , Thanks for taking the time to share your review with us. We appreciate your feedback as it helps us identify the areas we can improve the guest experience. We do apologize for the inconvenience you experienced.

10/10 – Utmerket

Harry

Reiste med en gruppe
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
happy
Bodde her 1 natt i mai 2024
Svar fra Hotel Management den 11. mai 2024
Thank you for the perfect rating and also taking a moment to let us know how your stay was. We hope to see you again soon.

2/10 – Forferdelig

Sandra

Likte ikke: Renhold, personale og service og overnattingsstedets bygg og tilstand
It was terrible, they gave me the wrong room and still charged me for it.
Bodde her 1 natt i april 2024
Svar fra Hotel Management den 14. mai 2024
Dear Sandra, Thank you for taking the time to tell us about you recent stay with us. I'm sorry to hear that your stay was less than satisfactory it is certainly not what we strive for. Your concerns will be addressed.

6/10 – Grei

George

Bodde her 1 natt i april 2024
Svar fra Hotel Management den 11. mai 2024
We hope you will choose to stay with us again so we have an opportunity to make your stay a better one.

8/10 – Bra

Shabana

Likte: Renhold og personale og service
Bodde her 2 netter i mars 2024
Svar fra Hotel Management den 11. mai 2024
Thank you for taking a moment to rate our hotel. We hope you will choose to stay with us again

8/10 – Bra

Lesley

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Our room was so nice and quiet. Even though we were there on a busy weekend. Loved the pool and our room. Parking was great. Only thing i didnt like was all the smoke in the casino. And the security checks each and every time you go in. They were all friendly but it was a hassle.
Bodde her 3 netter i mai 2024
Svar fra Hotel Management den 7. mai 2024
Thank you for taking the time to review your resent stay at our hotel. Your feedback is extremely valuable to us and your input in regards to our website helps with our ongoing efforts to provide excellent customer service. The safety and security of our guests is our top priority. We take great pride in the cleanliness of our hotel rooms. We appreciate your kind words about our hotel. The Tacoma Hotel is now available to be booked online. Hotel has a separate entrance and a hotel parking garage. The elevators take your right to the registration desk, bypassing the Casino entirely. We hope we will see you in the future. Regards, Hotel Management .

6/10 – Grei

Anita K

Reiste med en gruppe
We were shocked to not only have to go through security to get to the hotel but to have to walk through a cloud of cigarette smoke to get to the hotel desk. We had to go through security EVERY time we came back. This won’t be a place I will choose again
Bodde her 3 netter i april 2024
Svar fra Hotel Management den 7. mai 2024
We are sorry to read about the issues you experienced. Feedback from our guests is very important to us, and your input helps with our continuing efforts to provide excellent customer service. Please know the safety of our guests is always top priority. We appreciate you taking the time to let us know about your concerns. All the best,

2/10 – Forferdelig

Isela

Likte: Personale og service
Likte ikke: Renhold og overnattingsstedets bygg og tilstand
Bodde her 1 natt i mai 2024
Svar fra Hotel Management den 7. mai 2024
Dear Isela, Thank you for taking the time to write a review. By the score it seems we fell short somewhere. We strive to make a guest stay memorable, and it seems we did not achieve this with you. We hope you will come visit us again. Regards, Hotel Management

6/10 – Grei

Guadalupe

Bodde her 1 natt i april 2024
Svar fra Hotel Management den 3. mai 2024
Dear Guadalupe , Thank you for taking the time to write a review. By the score it seems we fell short somewhere. We strive to make a guest stay memorable, and it seems we did not achieve this with you. We hope you will come visit us again. Regards, Hotel Management

2/10 – Forferdelig

Woodrow

Reiste med familie
Likte ikke: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
For starters we had to wait outside in the rain just to get through stupid security check. Ever time you leave you have to deal with it,very inconvenient. Hotel staff was rude barked at us because we went to the wrong door. Hotel was dirty and stunk terrible, beds were extremely uncomfortable. I would not recommend to anyone waste of money and will never stay here again.
Bodde her 1 natt i april 2024
Svar fra Hotel Management den 3. mai 2024
On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.

2/10 – Forferdelig

Jin

Likte: Overnattingsstedets bygg og tilstand
Likte ikke: Renhold og personale og service
Trying to check in on time 4 pm they make us wait one more hour. They don’t really have friendly staff and service
Bodde her 1 natt i april 2024
Svar fra Hotel Management den 3. mai 2024
Dear Jin, Thank you for taking the time to tell us about you recent stay with us. I'm sorry to hear that your stay was less than satisfactory it is certainly not what we strive for. Your concerns will be addressed.

6/10 – Grei

Lanette

Forretningsreisende, Reiste med familie
Ridiculous to go through smoking to get to the hotel!!! I am extremely allergic to smoke, waiting 10 minutes to check all our bags in the smoke I was sick all night. The room smelt like a smoking room although it was supposed to be non. I would never stay here again.
Bodde her 1 natt i april 2024
Svar fra Hotel Management den 30. apr. 2024
Dear Lanette, Thank you for taking the time to share your review with us. We appreciate your valuable feedback as it helps us identify the areas we can improve the guest experience. Regards, Hotel Management

6/10 – Grei

TD

Bodde her 1 natt i april 2024
Svar fra Hotel Management den 17. mai 2024
Dear TD, We would like to thank you for your rating of our hotel. We hope to welcome you back soon.

6/10 – Grei

JeaLynn Denise

Reiste med partner
Likte ikke: Personale og service, fasiliteter og overnattingsstedets bygg og tilstand
We took red eye and had already made arrangements to check in early. One of ur check in folks lucy.... or something like that was so cold & rude. No emphatic about our situation. Will not stay again
Bodde her 4 netter i april 2024
Svar fra Hotel Management den 27. apr. 2024
Dear JeaLynn Denise, Thank you for taking the time to review your stay with us. We apologize the staff was cold and rude. We will definitely look into this issue. We hope you will visit us again. Regards, Hotel Management

8/10 – Bra

Tonia

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Quiet
Bodde her 1 natt i april 2024
Svar fra Hotel Management den 26. apr. 2024
Dear Tonia, We would like to thank you for your rating of our hotel. We hope to welcome you back soon

10/10 – Utmerket

Gerald

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Very nice Ukrainian cleaning lady.
Bodde her 3 netter i april 2024
Svar fra Hotel Management den 26. apr. 2024
Hello Gerald, Thank you for taking the time to rate your stay with us. We are pleased you enjoyed yourself. Hope to see you soon. Regards, Hotel Management

2/10 – Forferdelig

Thomas

Forretningsreisende, Reiste med familie
Likte ikke: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
This was the worst hotel ever!! We had to have our bags opened at the door and gone through. There were very scary security everywhere. Smoke was thick and the employees were one step from being a criminal. Did not see one normal staff person!!
Bodde her 1 natt i mars 2024
Svar fra Hotel Management den 24. apr. 2024
Thank you for your candid review of your recent stay at our hotel and casino. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. We inform all casino/hotel guests of the security screening prior to their stay, via email, as the safety and security of our guests is always our top priority.

2/10 – Forferdelig

vicki

Forretningsreisende, Reiste med familie
Likte ikke: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Had booked this room for 5 nights . Stayed 1 night couldn’t hardly breathe the air quality was so poor. They charged us for all 5 nights what a racket they have between Expedia and this motel. Never again
Bodde her 5 netter i april 2024
Svar fra Hotel Management den 23. apr. 2024
Dear Vicki, On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.

2/10 – Forferdelig

Virginia og Steilacoom

Likte ikke: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
The front desk wirkers were rude and lack compassion and care.
Bodde her 1 natt i mars 2024
Svar fra Hotel Management den 20. apr. 2024
Dear Virginia, Thank you for taking the time to rate your stay with us, in our record we didn't see you utilize your reservation in our hotel in Fife. Regards, Hotel Management

10/10 – Utmerket

George

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 1 natt i april 2024
Svar fra Hotel Management den 17. apr. 2024
We would like to thank you for your rating of our hotel. We hope to welcome you back soon.

10/10 – Utmerket

Rebecca

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Got to the property about two hours early and they gave us an early check in, it was an easy friendly experience
Bodde her 1 natt i april 2024
Svar fra Hotel Management den 13. apr. 2024
Dear Rebecca, Thank you for your review and for choosing our hotel. We are happy you enjoyed your stay and are looking forward to welcoming you back in the near future. Regards, Hotel Management

10/10 – Utmerket

Joyce

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Nice clean room. Great Asian-American restaurant upstairs with beautiful view of Mountains.
Bodde her 1 natt i april 2024
Svar fra Hotel Management den 13. apr. 2024
Dear Joyce, Thank you for your review and for choosing out hotel. We are happy you enjoyed your stay and are looking forward to welcoming you back in the near future. Regards, Hotel Management

2/10 – Forferdelig

Jose

Likte ikke: Renhold, personale og service og overnattingsstedets bygg og tilstand
No dejaron entrar a pesar de mi reservación y no quisieron hacer reembolso
Bodde her 1 natt i april 2024
Svar fra Hotel Management den 18. apr. 2024
Dear Jose, Thank you for taking the time to share your review with us. Regards, Hotel Management

8/10 – Bra

Julio

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
The casino is like a maze and there is smoking allowed inside thst combined with the short ceilings at the Casino, its was really aweful. The hotel room was excellent shape.
Bodde her 1 natt i april 2024
Svar fra Hotel Management den 7. apr. 2024
Dear Julio, Thank you for taking the time to review your stay with us. We hope you will visit us again. Regards, Hotel Management

10/10 – Utmerket

Diane

Forretningsreisende
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Every thing was wonderful.
Bodde her 1 natt i april 2024
Svar fra Hotel Management den 5. apr. 2024
Thank you for taking amount to review our hotel. We are so glad to hear you enjoyed your stay with us. We hope to see you again soon.

2/10 – Forferdelig

Jamie

Reiste med familie
Very sad that they trick you into booking this on Expedia making you think you are at the real emerald Queen casino when it is actually the other small one and you have bought tickets to a concert at the big casino. Very sad we lost money.
Bodde her 1 natt i februar 2024
Svar fra EQC den 1. apr. 2024
We apologize you felt we tricked you. When you book your room, there is verbiage right on the booking page letting you know you are booking a room at our Fife location. We even give you the address of the Fife Hotel. We hope you enjoyed the concert. Regards,Hotel Management

4/10 – Dårlig

Alicia

Reiste med partner, Forretningsreisende
Likte ikke: Renhold og overnattingsstedets bygg og tilstand
Our room had a terrible bed. We didn’t sleep well at all because the old bed sagged in the middle. We actually woke up in pain from the bed. Also choking on smoke was disgusting.
Bodde her 1 natt i mars 2024
Svar fra Hotel Management den 30. mars 2024
Dear Alicia, Thank you for taking the time to tell us about you recent stay with us. I'm sorry to hear that your stay was less than satisfactory it is certainly not what we strive for. Your concerns will be addressed.

10/10 – Utmerket

Laura

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
I really recommend staying here its very clean and nice and of course fun.
Bodde her 1 natt i mars 2024
Svar fra Hotel Management den 29. mars 2024
Dear Laura, Thank you for your review and for choosing our hotel. We are pleased you enjoyed your stay and we are looking forward to welcoming you back. Regards, Hotel Management

10/10 – Utmerket

J

Bodde her 1 natt i mars 2024
Svar fra Hotel Management den 29. mars 2024
Dear J, Thank you for taking the time to rate your stay with us. We appreciate the perfect rating. We hope you will visit us again soon. Regards, Hotel Management

6/10 – Grei

Kelly

Reiste med partner
I did not like that you must enter through the smoky casino gaming room to get to the hotel and you can only go in one entrance if you to your room with an outside bag. We liked the price and the hotel room was clean and comfortable. We enjoyed the tv channels for watching NCAA tournament games (women’s and men’s)
Bodde her 2 netter i mars 2024
Svar fra Hotel Management den 27. mars 2024
Thanks for taking the time to share your review with us. We appreciate your feedback as it helps us identify the areas we can improve the guest experience. We do apologize for the inconvenience you experienced. We are pleased that you enjoyed your hotel room.

10/10 – Utmerket

Allison

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Front desk was amazing. Make sure we had everything we needed. Appreciate it.
Bodde her 1 natt i mars 2024
Svar fra Hotel Management den 27. mars 2024
Thank you for taking the time to review your stay with us. We are very pleased to hear that our staff made your stay pleasant. We look forward to having you again as a guest in our hotel.

10/10 – Utmerket

Steve og Everett

Forretningsreisende
Likte: Renhold, fasiliteter og overnattingsstedets bygg og tilstand
security helped with parking
Bodde her 1 natt i mars 2024
Svar fra Hotel Management den 27. mars 2024
Thank you for your review and for choosing our hotel.

4/10 – Dårlig

Linc

Forretningsreisende
Likte ikke: Personale og service, fasiliteter og overnattingsstedets bygg og tilstand
There was nothing I liked. The security is a joke and should be reevaluated. The smoke is also ridiculous when first entering. Front desk staff was attentive.
Bodde her 2 netter i mars 2024
Svar fra Hotel Management den 27. mars 2024
Thank you for your candid review of your recent stay. Your feedback is extremely valuable to us, as we strive to improve. It is good to hear the Front Desk Agents were attentive to your needs.

10/10 – Utmerket

Cory

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Great!
Bodde her 1 natt i mars 2024
Svar fra Hotel Management den 20. mars 2024
Dear Cory, Thank you for taking the time to review your stay with us. We appreciate the perfect rating. We hope you will visit us again soon. Regards, Hotel Management

10/10 – Utmerket

Nick

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
The homeless problem around the area is getting worse.
Bodde her 1 natt i mars 2024
Svar fra Hotel Management den 20. mars 2024
Hello Nick, Thank you for taking the time to review your stay with us. We appreciate the perfect rating. We hope you will visit us again soon. Regards, Hotel Management

6/10 – Grei

Dawn

Reiste med partner
Likte: Personale og service
Likte ikke: Fasiliteter
You have to go through TSA before entering the hotel, it reeks of cigarettes, the dining is limited and quality of food gross, and the bed was uncomfortable with a plastic crinkly mattress protector. It’s obvious the rooms and halls have been updated. We won’t be going back.
Bodde her 1 natt i mars 2024
Svar fra Hotel Management den 20. mars 2024
Dear Dawn. Thank you for taking the time to tell us about your stay. Feedback from our guests is very important to us. We have the metal detectors and thermal imaging for the safety of our guests. The Tacoma Hotel has a separate entrance and a hotel parking garage. The elevators take your right to the registration desk, bypassing the Casino entirely. We hope we will see you in the future. Regards, Hotel Management

8/10 – Bra

Darlana

Reiste med familie
Likte: Renhold, personale og service og fasiliteter
Great for one night stay.
Bodde her 1 natt i mars 2024
Svar fra Hotel Management den 20. mars 2024
Dear Darlana, Thank you for your positive comments. We look forward to welcoming you back on your next stay with us.

6/10 – Grei

Ignacio

Reiste med familie
Likte: Renhold
Likte ikke: Personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Even with smoke free rooms you can still smell the smoke a lot
Bodde her 1 natt i mars 2024
Svar fra Hotel Management den 14. mars 2024
Dear Ignacio, Thank you for taking the time to tell us about you recent stay with us. I'm sorry to hear that your stay was less than satisfactory it is certainly not what we strive for. Your concerns will be addressed.

10/10 – Utmerket

Cheryll

Bodde her 1 natt i mars 2024
Svar fra Hotel Management den 3. apr. 2024
Dear Cheryll, We would like to thank you for your rating of our hotel. We hope to welcome you back soon.

10/10 – Utmerket

Fredy

Great
Bodde her 1 natt i mars 2024
Svar fra Hotel Management den 12. mars 2024
Dear Fredy, We appreciate you taking a moment to leave a comment. Thank for the rating of 5 out of 5 for the hotel. We hope you will come and visit us again soon.

6/10 – Grei

Timothy

Likte: Renhold og overnattingsstedets bygg og tilstand
Bodde her 1 natt i mars 2024
Svar fra Hotel Management den 12. mars 2024
Thank you for taking the time to rate your stay with us. Regards, Hotel Management