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Anmeldelser av Mercure Sydney Macquarie Park

4 out of 5
Mercure Sydney Macquarie Park
81 Talavera Road, North Ryde, Macquarie Park, NSW

Anmeldelser

8,0

Veldig bra

Rangering på 10 − Utmerket. 318 av totalt 1000 anmeldelser." "
Rangering på 8 − Bra. 439 av totalt 1000 anmeldelser." "
Rangering på 6 − Grei. 176 av totalt 1000 anmeldelser." "
Rangering på 4 − Dårlig. 49 av totalt 1000 anmeldelser." "
Rangering på 2 − Forferdelig. 18 av totalt 1000 anmeldelser." "

8,2/10

Renhold

8,2/10

Personale og service

8,2/10

Fasiliteter

7,8/10

Overnattingsstedets bygg og tilstand

8,4/10

Miljøvennlige løsninger

Anmeldelser

8/10 – Bra

Verifisert reisende

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Rent og pent hotell
Hotellet var bra. Litt langt fra sentrum av Sydney. Tog til sentrum tok en halv time.

6/10 – Grei

Verifisert reisende

Likte: Renhold, overnattingsstedets bygg og tilstand og romkomfort
Likte ikke: Personale og service
Okay
Okay. The rooms are clean and good. The negative is staff who said i had booked wrong and then found it 10 minutes later.. Internet and parking costs money. Would probably not stay there Again. Didnt feel the money for the night was worth it.

10/10 – Utmerket

Kate

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Great stay! The staff went to extra lengths to make our stay amazing. Thank you, I really appreciate your efforts, and your professionalism.
Bodde her 1 natt i februar 2024

10/10 – Utmerket

David

Forretningsreisende, Reiste med familie
Likte: Overnattingsstedets bygg og tilstand
Likte ikke: Renhold og personale og service
Checkin was self serve, which was fine as checking in was a breeze. The only staff we seen were in the kitchen area, no one on the floor area which I felt was poor. Our room was filthy, there was rubbish under the bed along with a pair of knickers, absolutely disgusting. Dinner from the kitchen was pre made pizzas which weren’t great. Outdoor area was awesome constant security driving around the area, which was great to see… convenience what probably the best part of the whole stay.
Bodde her 1 natt i februar 2024

6/10 – Grei

Marion

Reiste med familie
Likte: Renhold og personale og service
Bodde her 3 netter i februar 2024

10/10 – Utmerket

Jerry

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Nice stay
Good convenient place to stay. Not a lot of interaction with staff as kiosk available for check-in/out. Rooms were done every day : nice
Bodde her 4 netter i februar 2024

10/10 – Utmerket

christian

Reiste med en gruppe
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
very easy to book and deal with
Bodde her 1 natt i februar 2024

10/10 – Utmerket

TAEGOO

Bodde her 2 netter i januar 2024

8/10 – Bra

Fengjing og Battery Point

Likte: Renhold og personale og service
Likte ikke: Overnattingsstedets bygg og tilstand
Bodde her 3 netter i januar 2024
Svar fra Jermi L den 13. jan. 2024
Hi Fenjing, Thank you for your feedback. We look forward to seeing you again!sincerely, JermiReception

8/10 – Bra

TAEGOO

Bodde her 5 netter i desember 2023
Svar fra Jermi L den 13. jan. 2024
Hi Taegoo,Thank you for your feedback. We look forward to seeing you again!sincerely, JermiReception

10/10 – Utmerket

Sunil

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 2 netter i desember 2023
Svar fra Nina den 6. jan. 2024
Dear Sunil,We very much appreciate your comments regarding your stay at the Mercure Sydney Macquarie Park. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Nina

10/10 – Utmerket

Adrienne

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Bodde her 2 netter i desember 2023

6/10 – Grei

John

Forretningsreisende
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
The staff very helpful and well mannered. I didn’t try the breakfast bar but the cafe bar and menu was convenient. Parking is extra; the first time I have ever had to pay for parking that is separate from accommodation. Also the carpark is some distance away so if you have a lot of luggage, it is not so convenient. I had to attend the nearby Macquarie University Hospital and otherwise I would never pay almost the almost $350 per night that I paid. If you can get a room much cheaper and an earlier booking, then the hotel has value. I was told that as the rooms become scarcer, the price increases. Something I have also never encountered before. So good value at $225- $250 per night but not for the amount I had to pay.
Bodde her 3 netter i november 2023

10/10 – Utmerket

Reuben

Bodde her 1 natt i november 2023
Svar fra Jermi den 26. nov. 2023
Hi Reuben, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Jermi

10/10 – Utmerket

Ahmed

Bodde her 1 natt i november 2023
Svar fra Jermi den 26. nov. 2023
Hi Ahmed,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Jermi

6/10 – Grei

Dianne

Reiste med partner, Forretningsreisende
Likte: Personale og service
Likte ikke: Renhold og overnattingsstedets bygg og tilstand
I have stayed at many Accor properties and this one is not up to standard. It is very tired and for the price I was disappointed with the state of our room - broken tiles, peeling laminate, dirty bathroom vents and more. The doors don't have soft closing and we were woken up several times during the night with doors slamming. For the price of over $200, I was expecting better facilities. The walk through the fire door from the car park was dirty!I travel to Sydney every week on business and will not choose to stay here again. The staff were pleasant and helpful.
Bodde her 1 natt i oktober 2023
Svar fra Jermi L den 13. okt. 2023
Dear Dianne,Thank you for taking the time to tell us about your experience at the Mercure Sydney Macquarie Park. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Jermi Assistant Manager

8/10 – Bra

Allison

Bodde her 1 natt i oktober 2023
Svar fra Jermi L den 13. okt. 2023
Hi Allison, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.

10/10 – Utmerket

CHRIS

Great service. Friendly staff!
Bodde her 1 natt i september 2023
Svar fra Jermi L den 24. sep. 2023
Hi Chris, Thank you for the Feedback! It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jermi L Assistant Manger

8/10 – Bra

Douglas

Reiste med partner
Likte: Renhold og personale og service
Good location for our needs. Enjoyable stay.
Bodde her 1 natt i september 2023
Svar fra Jermi L den 24. sep. 2023
Hi Douglas, Thank you for the Feedback! It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jermi L Assistant Manger

6/10 – Grei

Michaela

Reiste med partner
Likte: Renhold og personale og service
It was an old building and it needs updating. The shower rose kept falling down and wasn’t what I thought a Mercure hotel would be.
Bodde her 2 netter i august 2023
Svar fra Jermi L den 26. aug. 2023
Hi Michaela,Thank you for taking the time to tell us about your experience at the Mercure Macquarie Park. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Regards,Jermi Assistant Manager

8/10 – Bra

Malcolm

Reiste med partner, Forretningsreisende
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Close to hospital
Bodde her 3 netter i juli 2023
Svar fra Jermi L den 19. aug. 2023
Hi Malcolm, Thank you for your feedback!Mercure Macquarie Team

10/10 – Utmerket

Alessandro

Forretningsreisende
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Great quiet place with a big mall 10 minutes walking. Not near the center but that’s ok
Bodde her 3 netter i juli 2023
Svar fra Jermi L den 19. aug. 2023
Hi Alessandro,Thank you for your feedback!Mercure Macquarie Team

8/10 – Bra

Tania

Reiste med familie
Likte: Renhold
Our stay was satisfactory, but the Hotel needs a revamp and facelift.
Bodde her 1 natt i juli 2023
Svar fra Jermi L den 19. aug. 2023
Hi Malcolm, Thank you for your feedback!Mercure Macquarie Team

8/10 – Bra

Linda

Reiste med familie
Likte: Personale og service
Rooms clean, breakfast great
Bodde her 3 netter i juli 2023
Svar fra Jermi L den 19. aug. 2023
Hi Tania, Thank you for your feedback!Mercure Macquarie Team

8/10 – Bra

Evan

Reiste med partner, Forretningsreisende
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
N/A
Bodde her 1 natt i juni 2023
Svar fra Jermi L den 24. juni 2023
Hi Evan,We very much appreciate your comments regarding your stay at the Mercure Sydney Macquarie Park. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Jermi L Assistant Manager

8/10 – Bra

Helen

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 2 netter i juni 2023
Svar fra Jermi L den 24. juni 2023
Hi Evan,We very much appreciate your comments regarding your stay at the Mercure Sydney Macquarie Park. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Jermi L

10/10 – Utmerket

Robert

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 1 natt i juni 2023
Svar fra Jermi L den 18. juni 2023
Thank you for your kind feedback, and we hope to see you again soon for another magnifique journey with us.

6/10 – Grei

John

Likte: Renhold og romkomfort
Star Rating questionable
Some attention needed to bathroom - mold spots and grout discoloration Understaffed - no bar service and only breakfast offered
Bodde her 2 netter i juni 2023
Svar fra Jermi L den 18. juni 2023
Thank you for taking the time to tell us about your experience at the Mercure Macquarie Park. I am sorry that your experience did not meet your expectations, please allow me to express my sincerest apologies. And I have passed on your comments to our Hotel Manager who will take the necessary actions.

10/10 – Utmerket

Elizabeth

Bodde her 2 netter i juni 2023
Svar fra Jermi L den 18. juni 2023
Thank you for your kind feedback, and we hope to see you again soon for another magnifique journey with us.

10/10 – Utmerket

Benjamin

Reiste med partner, Forretningsreisende
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
The staff were fantastic and very polite/helpful
Bodde her 1 natt i mai 2023
Svar fra Jermi L den 4. juni 2023
Hi Benjamin,Thank you for having taken the time for your feedback. We hope we have the opportunity to welcome you back to Mercure Macquarie again in the future. Warm regards, Mercure Hotel Macquarie Team

8/10 – Bra

VINOD

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Very lovely place.
Bodde her 1 natt i april 2023
Svar fra Jermi L den 4. juni 2023
Hi Vinod, Thank you for having taken the time for your feedback. We hope we have the opportunity to welcome you back to Mercure Macquarie again in the future. Warm regards, Mercure Hotel Macquarie Team

6/10 – Grei

IE SU

Likte ikke: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Ok
Bodde her 2 netter i mars 2023

10/10 – Utmerket

Leon

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
just happy staying in this hotel without any problems
Bodde her 1 natt i mars 2023
Svar fra Michelle den 28. mars 2023
Dear Ms. Leon,Thank you very much for your 5/5 score. We do hope that you enjoyed your stay with us. We appreciate your sharing your concerns, and it is our pleasure to serve you in the near future.Best Regards,Michelle

10/10 – Utmerket

Geoff

Bodde her 1 natt i mars 2023

10/10 – Utmerket

Michael

Bodde her 1 natt i mars 2023
Svar fra Michelle den 25. mars 2023
Dear Mr. Michael,We very much appreciate your 10/10 score! Thank you for taking the time to give us this great feedback. It is always a pleasure to receive positive feedback. And we hope your next visit will be as pleasant as the previous oneSincerely,Michelle

10/10 – Utmerket

Ahmad

Reiste med partner
Likte: Renhold, fasiliteter og overnattingsstedets bygg og tilstand
Everything was amazing.
Bodde her 1 natt i mars 2023
Svar fra Michelle den 25. mars 2023
Dear Ahmad,We very much appreciate your 5/5 score! Thank you for taking the time to give us this great feedback. It is always a pleasure to receive positive feedback. And we hope your next visit will be as pleasant as the previous oneSincerely,Michelle

8/10 – Bra

Douglas

Reiste med partner
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Good room, convenient to our needs, easy parking, friendly staff. Very noisey people in the grounds outside at 3am, continued being noisey for about an hour.
Bodde her 2 netter i mars 2023
Svar fra Michelle den 26. mars 2023
Dear Mr. Douglas,We very much appreciate your 4/5 score! Thank you for taking the time to give us this great feedback. We apologize for the inconvenience caused in regards to the noise level. We do our very best to control and minimize the noise especially at night when people are asleep. We do hope this doesn't affect your overall experience.In addition, it is always a pleasure to receive positive feedback. And we hope your next visit will be as pleasant as the previous one.Sincerely,Michelle

8/10 – Bra

Christine

Reiste med partner
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Very helpful staff. Had a problem with a cupboard door …. advised housekeeping who advised maintenance… all fixed when we returned to our room. Thank you for having us.
Bodde her 4 netter i mars 2023
Svar fra Michelle den 26. mars 2023
Dear Ms. Christine,We very much appreciate your 4/5 score! Thank you for taking the time to give us this great feedback. It is always a pleasure to receive positive feedback. And we hope your next visit will be as pleasant as the previous oneSincerely,Michelle

8/10 – Bra

Rosemarie

Bodde her 3 netter i mars 2023
Svar fra Pinar Aydogan - General Manager den 26. apr. 2023
Dear Rosemarie,Thank you for your great feedback. We hope to welcome you again in the near future. Regards,

10/10 – Utmerket

Geoffrey

Forretningsreisende, Reiste med familie
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
A good experience. I am happy. 5 stars from me.
Bodde her 3 netter i februar 2023
Svar fra Nina den 4. mars 2023
Dear Geoffrey,We very much appreciate your high score!It is always a pleasure to receive positive feedback. I will share your feedback with our staff members. We hope to welcome you again in the near future for another stay and hope your next visit will be as pleasant as the previous one.Regards,Nina

10/10 – Utmerket

David

Bodde her 2 netter i februar 2023
Svar fra Michelle den 25. mars 2023
Dear David,We very much appreciate your 5/5 score! Thank you for taking the time to give us this great feedback. It is always a pleasure to receive positive feedback. And we hope your next visit will be as pleasant as the previous oneSincerely,Michelle

8/10 – Bra

Renee

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
The rooms were exceptionally clean and the beds were comfortable.
Bodde her 1 natt i februar 2023
Svar fra Nina den 9. feb. 2023
Dear ReneeWe very much appreciate your comments regarding your stay at Mercure Macquarie Park Hotel We are delighted to see that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day.Thank you for your kind feedback, and we hope to see you again soon for another great journey with us.Regards,Nina

10/10 – Utmerket

Ahmed

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Excellent customer and room service.
Bodde her 3 netter i januar 2023
Svar fra Nina den 9. feb. 2023
Dear Ahmed,We very much appreciate your high score!It is always a pleasure to receive positive feedback. I will share your feedback with our staff members We hope to welcome you again in the near future for another stay and hope your next visit will be as pleasant as the previous oneRegards,Nina

10/10 – Utmerket

graham

Bodde her 1 natt i januar 2023
Svar fra Nina den 23. jan. 2023
Dear Graham,We very much appreciate your 100/100 score! Thank you for taking the time to give us this great feedbackIt is always a pleasure to receive positive feedback. We hope your next visit will be as pleasant as the previous one.Sincerely,Nina

10/10 – Utmerket

Sharon

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Nice quiet room within walking distance to hospital and shops
Svar fra Nina den 15. jan. 2023
Dear Sharon,We very much appreciate your comments regarding your stay at The William Inglis Hotel. We are delighted to see that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day.Thank you for your kind feedback, and we hope to see you again soon for another great journey with us.Regards,Nina

10/10 – Utmerket

Christian Jedidiah

Reiste med familie
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 1 natt i januar 2023
Svar fra Nina den 9. jan. 2023
Dear Christian,We very much appreciate your high score!It is always a pleasure to receive positive feedback. I will share your feedback with our staff members. We hope to welcome you again in the near future for another stay and hope your next visit will be as pleasant as the previous one.Sincerely,Nina

10/10 – Utmerket

Carleene

Bodde her 1 natt i desember 2022
Svar fra Nina den 16. des. 2022
Dear Carleene,We very much appreciate your high score!It is always a pleasure to receive positive feedback. I will share your feedback with our staff membersWe hope to welcome you again in the near future for another stay and hope your next visit will be as pleasant as the previous oneRegards,Nina

6/10 – Grei

Wendy

Likte: Renhold, overnattingsstedets bygg og tilstand og romkomfort
Close to hospital
The reception staff were lovely. I stayed two nights and didn’t receive any room cleaning I would have like garbage removed. It was a basic hotel near the hospital, but no pool etc which I thought made the price a bit steep.
Bodde her 1 natt i desember 2022
Svar fra Nina den 16. des. 2022
Dear Wendy,Thank you for taking the time to post a review about Mercure MacquarieI am pleased that you found our team to be friendly and I appreciate your feedback on our housekeeping team, please be assured this has been passed onto the team to be addressedThank you again for sharing the experience of your stay with us and we hope to see you again next timeRegards,Nina

6/10 – Grei

Lex

Forretningsreisende
Likte: Personale og service
Likte ikke: Overnattingsstedets bygg og tilstand
We did not like having to pay for parking and $25 for breakfast seemed too much.
Bodde her 1 natt i desember 2022
Svar fra Nina den 16. des. 2022
Dear Lex,Thank you for taking the time to provide this feedbackWe really apologise for the issue related to the free parking. On the website we have mentioned that parking is available however it does incur a charge, we apologise if it was not clear at the time of the bookingOnce again thank you for choosing to stay with us and we look forward to welcoming you back in the not too distant futureRegards,Nina

10/10 – Utmerket

Chengzhe

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Easy access, standard (in a good way) facilities and relatively easy parking. Parking is not free, but not outrageous either.
Bodde her 1 natt i desember 2022
Svar fra Nina den 16. des. 2022
Dear Chengzhe,We very much appreciate your high score!It is always a pleasure to receive positive feedback. I will share your feedback with our staff members We hope to welcome you again in the near future for another stay and hope your next visit will be as pleasant as the previous oneSincerely,Nina