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Anmeldelser av Leura Gardens Resort

2.5 out of 5
Leura Gardens Resort
20-28 Fitzroy St, Leura, NSW

Anmeldelser

8,8

Utmerket

Rangering på 10 − Utmerket. 77 av totalt 138 anmeldelser." "
Rangering på 8 − Bra. 39 av totalt 138 anmeldelser." "
Rangering på 6 − Grei. 15 av totalt 138 anmeldelser." "
Rangering på 4 − Dårlig. 5 av totalt 138 anmeldelser." "
Rangering på 2 − Forferdelig. 2 av totalt 138 anmeldelser." "

8,8/10

Renhold

9,2/10

Personale og service

8,2/10

Fasiliteter

8,6/10

Overnattingsstedets bygg og tilstand

8,6/10

Miljøvennlige løsninger

Anmeldelser

10/10 – Utmerket

Jie

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Staff are so friendly, room are so clean with the balcony, lovely garden, a lot parking space, and the continental breakfast are amazing !
Bodde her 1 natt i mai 2024
Svar fra Robert den 7. mai 2024
Thank you, Jie!Your time and review are important to us. This will enable us to maintain and even elevate our standards.The Leura Gardens Resort team

8/10 – Bra

Jodie

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 1 natt i april 2024

10/10 – Utmerket

Melinda

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Very clean. Everything you need in the room. Modern. Great hot shower. Lovely grounds. The included in the price continental breakfast was all we needed for a great start to the day.
Bodde her 1 natt i mai 2024
Svar fra Robert den 7. mai 2024
Thank you, Melinda!Your feedback helps us to better understand the needs of all our guests.The Leura Gardens Resort team

6/10 – Grei

Martin Quang

Reiste med familie
Likte: Renhold, personale og service og fasiliteter
so so
Bodde her 2 netter i april 2024
Svar fra Robert den 7. mai 2024
Dear Martin,Thank you for your feedback and would love to hear further details.The Leura Gardens Resort team

8/10 – Bra

Anyhony

Reiste med partner
Likte: Renhold og personale og service
Basic breakfast. We were expecting more at breakfast. No staff to be found at breakfast facility.
Bodde her 1 natt i april 2024
Svar fra Robert den 29. apr. 2024
Thank you for your feedback, Anyhony.We have continental breakfast included in the room rate and a la carte breakfast on the day. We strive to better our service and we value your time letting us know.The Leura Gardens Resort

10/10 – Utmerket

Cheryl Ann

Reiste med en gruppe
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Helpful staff team. Good simole continental Motel- stylr breakfast, with yogurt.
Bodde her 1 natt i april 2024
Svar fra Robert den 29. apr. 2024
Good day, Cheryl!Thank you for your time and appreciate your feedback.The Leura Gardens Resort

4/10 – Dårlig

Zongbai

Likte ikke: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Three bottles in the bathroom, only shampoo is available. Body wash and hair conditioner bottles were all empty.
Bodde her 1 natt i april 2024
Svar fra Robert den 29. apr. 2024
Dear Zongbai,I am very sorry about your experience and please note that this may be an isolated case and we apologise for the oversight.The Leura Gardens Resort

8/10 – Bra

Jennifer

Reiste med familie og små barn
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Was there with my 4 year old granddaughters and their parents and they loved the cubby and the games room. The grounds are spacious and well cared for. They had a double room with their parents which was very convenient. The breakfast was plentiful and served in a lovely room
Bodde her 2 netter i april 2024
Svar fra Robert den 7. mai 2024
Dear Jennifer,We are happy to hear that you enjoyed your stay with us and we look forward to seeing you again.The Leura Gardens Resort team

8/10 – Bra

Tara

Reiste med familie og små barn
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
We loved that the family room actually had two separate rooms. The rooms are lovely and dark with the blockout curtains and no noticeable road noise. The surrounding gardens and cubby house were a lovely addition to the venue. Ample continental breakfast options however during the school holidays it does get busy so the limited tables fill up around 8am.
Bodde her 2 netter i april 2024
Svar fra Robert den 7. mai 2024
Dear Tara,We appreciate your feedback, and we agree about the challenges we face when everyone decides to come at once for breakfast which we unfortunately have any control over, but we will think of a better way to address this matter.The Leura Gardens Resort team

6/10 – Grei

Alyse

Reiste med partner
Likte: Personale og service
THe office is NOT open after hours and since our magnetized key stopped working that was an issue.
Bodde her 1 natt i april 2024
Svar fra Robert den 7. mai 2024
Dear Alyse,We are very sorry to hear about your key and we always inform all our guests about pour opening hours. I do hope that you keys were rectified immediately during yoiur stay.Thank you for your feedback.The Leura Gardens Resort team

10/10 – Utmerket

Amit og Highlands Ranch

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Great location and facility.
Bodde her 2 netter i april 2024
Svar fra Robert den 7. mai 2024
Dear Amit,We are delighted to hear you enjoyed your stay with us.The Leura Gardens Resort team

8/10 – Bra

Erez

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Even though you offer "Free Breakfast" They still charge for hot breakfast? Screen door to Balcony get "Stuck" I Paid extra for Balcony, But after I went in, having coffee on Balcony 3pm Gardener come and blow leaves around, Dusty and Smelly
Bodde her 1 natt i april 2024
Svar fra Robert den 7. mai 2024
Dear Erez,Thank you for your time. All rooms booked include continental breakfast which is advertised on our website, and a la carte for any hot breakfast is an additional option for any of our in-house guests.We pride ourselves with our manicured gardens and we are sorry to hear that you were disturb by our gardener. We will be more cautious when our guests are enjoying themselves in the balcony and will immediately cease any maintenance needed when possible.The Leura Gardens Resort team

6/10 – Grei

Kerrin

Reiste med partner, Reiste med en gruppe
Likte: Personale og service
Our room was run down. The continental breakfast and staff in dining room lovely. Very good selection.
Bodde her 2 netter i april 2024
Svar fra Robert den 7. mai 2024
Dear Kerrin,We are sorry to hear that you find your not to your satisfaction.Please feel free to get in touch with us directly for your future booking so we can further assist you.The Leura Gardens Resort team

10/10 – Utmerket

Marcus og South Turramurra

Bodde her 2 netter i april 2024

10/10 – Utmerket

Steffie

Bodde her 2 netter i mars 2024

10/10 – Utmerket

Adrian

Bodde her 2 netter i mars 2024

10/10 – Utmerket

Claire

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Great accommodation for the price.
Bodde her 2 netter i mars 2024
Svar fra Robert den 7. apr. 2024
Thank you for your feedback, Claire!Looking forward to welcoming you back at the Leura Gardens Resort

10/10 – Utmerket

chantelle

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 1 natt i mars 2024

10/10 – Utmerket

Rachael

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Comfortable rooms and an excellent continental breakfast.
Bodde her 1 natt i mars 2024
Svar fra Robert den 7. mai 2024
Thank you, Rachel!We strive to better our services to all our guests.The Leura Gardens Resort team

10/10 – Utmerket

Nikolaus

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Loved this place. Efficient and helpful staff. Genuinely made you feel welcome which might sound an odd thing to say but all too often its not that way in our experience. The bed was very comfortable (great sleep) and the unit was fresh, clean and neat. Leura Gardens Resort is now our go to place when we visit the area. We have already started to recommend it to friends.
Bodde her 1 natt i mars 2024
Svar fra Robert den 25. mars 2024
Dear Nikolaus,Thank you for your time and leaving a wonderful review. We are delighted to hear that you enjoyed your stay with us.Looking forward to welcoming you back in the not-so-distant future.The Leura Gardens Resort

8/10 – Bra

Priscila

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
The biggest problem was the mattress too soft. They could advise somewhere about this. Me and my partner have back problems and it was a long and painfully night. The reception closes at 5pm and we couldn't ask for change room.
Bodde her 1 natt i mars 2024
Svar fra Rob den 22. mars 2024
Thank you, Priscilla!We are sorry to hear that you had to endure the pain during your stay. We appreciate your feedback to help us better our service.The Leura Gardens Resort

10/10 – Utmerket

Samantha og Willoughby

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Very spacious and clean room. Bed was really comfy. Very quiet - hotel was fully booked and didn't hear any if the other guests.will certainly be back.
Bodde her 1 natt i mars 2024
Svar fra Rob den 22. mars 2024
Thank you, Samantha!We look forward to seeing you.The Leura Gardens Resort

8/10 – Bra

Clive

Likte: Renhold
Bodde her 1 natt i mars 2024

10/10 – Utmerket

fai pond

Bodde her 1 natt i mars 2024

6/10 – Grei

Michelle

Likte: Personale og service
Likte ikke: Overnattingsstedets bygg og tilstand
Bodde her 2 netter i februar 2024

8/10 – Bra

Jose

Reiste med familie
Bodde her 1 natt i februar 2024
Svar fra Cara den 14. feb. 2024
Dear Jose,Thank you for your review. We are pleased to know that you enjoyed your stay with us and look forward to seeing you again soon at Leura Gardens Resort.Regards,Leura Gardens Resort team

4/10 – Dårlig

Lee

Likte ikke: Personale og service og overnattingsstedets bygg og tilstand
Bodde her 1 natt i februar 2024
Svar fra Cara den 14. feb. 2024
Dear Lee,Thank you for your review. Regards,Leura Gardens Resort team

6/10 – Grei

Verifisert reisende

Reiste med en gruppe
Likte: Personale og service
Safe not working, quite dated, toilet not flushing well
Bodde her 1 natt i februar 2024
Svar fra Cara den 14. feb. 2024
Hello,Thank you for taking the time to leave us a review. We have reviewed your feedback with our housekeeping and maintenance teams, thank you giving us the opportunity to review our performance and improve. Regards, Leura Gardens Resort team

10/10 – Utmerket

Kylie og Baulkham Hills

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Lovely place for a weekend away. Close to the trails. Quiet. Breakfast and restaurant looks out over the gardens. Dinner menu was a little disappointing. Staff were very helpful and accommodating. Pool was lovely in the hot weather.
Bodde her 2 netter i februar 2024
Svar fra Cara den 14. feb. 2024
Dear Kylie,We very much appreciate your comments regarding your stay at Leura Gardens Resort.We are glad that you enjoyed our beautiful location but disappointed to hear that the restaurant offerings could have been better. We will review your feedback with our food and beverage team.Once again, we appreciate you taking the time to share your experience, giving us the opportunity to review our performance and improve. Regards, Leura Gardens Resort team

8/10 – Bra

David

Likte: Renhold og personale og service
Bodde her 2 netter i januar 2024
Svar fra Cara den 14. feb. 2024
Dear David,Thank you for your review. We look forward to seeing you again soon at Leura Gardens Resort.Regards,Leura Gardens Resort team

10/10 – Utmerket

Simone

Reiste med partner, Reiste med kjæledyr
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Great place, beautiful garden and pool area and it’s also pet friendly. Would have been perfect if the tv had access to Netflix or any sort of entertainment, which is available only if you have an android. Other than that, very happy
Bodde her 2 netter i januar 2024
Svar fra Cara den 29. jan. 2024
Dear Simone, We very much appreciate your comments regarding your stay at Leura Gardens Resort. It is always a pleasure to receive positive feedback and we will share it with the team.The tv should certainly have allowed access to streaming services, we will have our maintenance team look into this and appreciate you bringing our attention to the issue.Looking forward to welcoming you back soon.Regards,Leura Gardens Resort team

8/10 – Bra

Dalfin

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 1 natt i januar 2024
Svar fra Cara den 29. jan. 2024
Dear Delfin,Thank you for your review. We are pleased to hear that you enjoyed your stay with us and look forward to seeing you again soon at Leura Gardens Resort.Regards,Leura Gardens Resort team

10/10 – Utmerket

Dianne

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 1 natt i januar 2024
Svar fra Cara den 29. jan. 2024
Dear Dianne,Thank you for your review. We are pleased to hear that you enjoyed your stay with us and look forward to seeing you again soon at Leura Gardens Resort.Regards,Leura Gardens Resort team

10/10 – Utmerket

Marian

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Bodde her 3 netter i januar 2024
Svar fra Cara den 29. jan. 2024
Dear Marian,Thank you for your review. We look forward to seeing you again soon at Leura Gardens Resort.Regards,Leura Gardens Resort team

10/10 – Utmerket

Keshav

Bodde her 1 natt i januar 2024
Svar fra Cara den 29. jan. 2024
Dear Keshav,Thank you for your review. We look forward to seeing you again soon at Leura Gardens Resort.Regards,Leura Gardens Resort team

6/10 – Grei

Christophe

Likte: Personale og service
Bodde her 4 netter i desember 2023
Svar fra Cara den 29. jan. 2024
Dear Christophe,Thank you for your review. Regards,Leura Gardens Resort team

8/10 – Bra

Genevieve

Likte: Renhold
Pretty location.
Bodde her 1 natt i januar 2024
Svar fra Cara den 29. jan. 2024
Dear Genevieve,Thank you for your review. We look forward to seeing you again soon at Leura Gardens Resort.Regards,Leura Gardens Resort team

10/10 – Utmerket

Renee

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 2 netter i januar 2024
Svar fra Cara den 29. jan. 2024
Dear Renee,Thank you for your review. We look forward to seeing you again soon at Leura Gardens Resort.Regards,Leura Gardens Resort team

6/10 – Grei

Chee

Likte: Renhold
Likte ikke: Overnattingsstedets bygg og tilstand
Bodde her 2 netter i januar 2024
Svar fra Cara den 29. jan. 2024
Dear Chee,Thank you for your review. Regards,Leura Gardens Resort team

10/10 – Utmerket

manojkumar

Reiste med familie
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Very nice and clean room. Complimentary breakfast was very good. Staff too was helpful.
Bodde her 2 netter i januar 2024
Svar fra Cara den 29. jan. 2024
Dear Manojkumar, We very much appreciate your comments regarding your stay at Leura Gardens Resort. We are glad that you found your stay with us comfortable. Regards, Leura Gardens Resort team

10/10 – Utmerket

Isabelle

Reiste med partner
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Beautiful place to stay and at the reception, Cara was very helpful and friendly. Will definitely book again in the future.
Bodde her 1 natt i januar 2024
Svar fra Cara den 29. jan. 2024
Dear Isabelle, We very much appreciate your comments regarding your stay at Leura Gardens Resort. It is always a pleasure to receive positive feedback and we will share it with the team.If you come to stay with us again, perhaps consider our Pool View Rooms, these room are very recently renovated.Looking forward to welcoming you back soon.Regards,Leura Gardens Resort team

4/10 – Dårlig

Jack

Reiste med familie og små barn
Likte ikke: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Location was great however rooms were outdated. Unfortunately the property photos were not accurate for the family room we booked. Bathrooms were not cleaned when we checked in with hair around the toilet. Shower water pressure was so low. The bed was uncomfortable. Overall a disappointing stay.
Bodde her 1 natt i januar 2024
Svar fra Cara den 29. jan. 2024
Dear Jack,We very much appreciate your comments regarding your stay at Leura Gardens Resort.We are glad that you found enjoyed the location but we were very disappointed to read of the presentation of your room, we will immediately review the feedback with our housekeeping and maintenance teams. We strive to continuously improve and will use this feedback to review the quality of our services.Once again, we appreciate you taking the time to share your experience, giving us the opportunity to review our performance and improve. Kind regards, Leura Gardens Resort team

8/10 – Bra

Verifisert reisende

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Lovely place to stay.
The hotel/motel is in a lovely location with nice grounds, a swimming pool and breakfast included. We booked late for a 2-night stay just after Christmas and it was full to capacity and the housekeeping staff were under-staffed so Cara and Ariana (manager and receptionist) were working flat out - including making up rooms as well as in the breakfast room.
Bodde her 2 netter i desember 2023
Svar fra Cara den 14. feb. 2024
Hello, We very much appreciate your comments regarding your stay at Leura Gardens Resort. It is always a pleasure to receive positive feedback and we will share it with the team.If you come to stay with us again, perhaps consider our Pool View Rooms, these room are very recently renovated.Looking forward to welcoming you back soon.Regards,Leura Gardens Resort team

2/10 – Forferdelig

Usha

Likte ikke: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Bodde her 2 netter i desember 2023
Svar fra Cara den 5. jan. 2024
Dear Usha,We very much appreciate your review regarding your stay at Leura Gardens Resort, although can see you had cancelled your stay.Once again, we appreciate you taking the time to share your review.Kind regards, Leura Gardens Resort team

8/10 – Bra

Jeremy

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 2 netter i desember 2023
Svar fra Cara den 6. jan. 2024
Dear Jeremy,Thank you for your review. We are pleased that you enjoyed your stay with us and look forward to seeing you again soon at Leura Gardens Resort.Regards,Leura Gardens Resort team

6/10 – Grei

Pierre

Likte: Personale og service
Likte ikke: Renhold
Ontbijt was 1 chaos: er werd niets opgeruimd, boter en jam lag in hete zon, personeel was super aardig. Erg duur voor wat je krijgt, kamer wordt niet gepoetst. Tekort aan personeel. Ze deden enorm hun best, maar was echt de prijs van meer dan 150 euro per dag niet waard.Restaurant was opeens gesloten zonder iemand te informeren. Ook kun je daar niet logeren zonder auto. Op zondag gaan er geen bussen en trein erg weinig mogelijkheden. Omgeving was erg mooi en tuin ook goed onderhouden. Rest niet zo. Veel te weinig handdoeken bij zwembad en geen douche bij zwembad ( niet hygienisch) en geen mogelijkheid om iets te drinken te bestellen. Dus geen resort, maar meer een motel.
Bodde her 3 netter i desember 2023
Svar fra Ariane den 4. jan. 2024
Dear Pierre,We very much appreciate your comments regarding your stay at Leura Gardens Resort. We were very disappointed to read that your experience could have been better if we were not short staffed for the days you stayed. We will immediately review the feedback with all our teams. We strive to continuously improve and will use this feedback to review the quality of our services. Once again, we appreciate you taking the time to share your experience, giving us the opportunity to review our performance and improve. Kind regards, Leura Gardens Resort.

8/10 – Bra

Lauren

Likte: Renhold og personale og service
Not bad for the price, needs a little update
Cute little place to stay. Great breakfast included. Room is a bit dated with a pretty uncomfortable bed and chair but the grounds are lovely and well located.
Bodde her 2 netter i desember 2023
Svar fra Ariane den 4. jan. 2024
Dear Lauren, We very much appreciate that you took the time to review your stay at Leura Gardens Resort. We are glad that you enjoyed our facilities and the included breakfast. We are sorry to hear that you were disappointed about the comfort of our rooms, we will review this with the proper team. Once again, we appreciate you taking the time to share your experience, giving us the opportunity to review our performance and improve. Looking forward to welcoming you back soon. Kind regards, Leura Gardens Resort Team.

8/10 – Bra

Yeon

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
it was nicer than other nearby places but included breakfast was below expectations for me
Bodde her 1 natt i desember 2023
Svar fra Ariane den 4. jan. 2024
Dear Yeon, We very much appreciate that you took the time to review your stay at Leura Gardens Resort. We are glad that you enjoyed your stay in general. We are sorry to hear that you were disappointed about the breakfast, we will review this with the food and beverage team. Once again, we appreciate you taking the time to share your experience, giving us the opportunity to review our performance and improve. Looking forward to welcoming you back soon. Kind regards, Leura Gardens Resort Team.

8/10 – Bra

Vanessa

Bodde her 1 natt i desember 2023
Svar fra Ariane den 4. jan. 2024
Dear Vanessa, We very much appreciate that you took the time to review your stay at Leura Gardens Resort. It is always a pleasure to receive feedback. Looking forward to welcoming you back soon. Kind regards, Leura Gardens Resort Team.

10/10 – Utmerket

Olha

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 2 netter i desember 2023
Svar fra Ariane den 4. jan. 2024
Dear Olha, We very much appreciate that you took the time to review your stay at Leura Gardens Resort. It is always a pleasure to receive positive feedback and we will share it with the full team. Looking forward to welcoming you back soon. Kind regards, Leura Gardens Resort Team.