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Anmeldelser av Crowne Plaza Jordan Dead Sea Resort & Spa, an IHG Hotel

5 out of 5
Crowne Plaza Jordan Dead Sea Resort & Spa, an IHG Hotel
100 Dead Sea Road, Sweimeh

Anmeldelser

7,8

Bra

Rangering på 10 − Utmerket. 156 av totalt 409 anmeldelser." "
Rangering på 8 − Bra. 122 av totalt 409 anmeldelser." "
Rangering på 6 − Grei. 66 av totalt 409 anmeldelser." "
Rangering på 4 − Dårlig. 30 av totalt 409 anmeldelser." "
Rangering på 2 − Forferdelig. 35 av totalt 409 anmeldelser." "

8,0/10

Renhold

7,8/10

Personale og service

8,0/10

Fasiliteter

8,0/10

Overnattingsstedets bygg og tilstand

8,0/10

Miljøvennlige løsninger

Anmeldelser

10/10 – Utmerket

Merethe

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Flott Hotel med super beliggenhet ved Dødehavet 👏
Bodde her 1 natt i november 2019
Svar fra CPRDS den 5. nov. 2019
Dear Merethe, Thank you for taking the time to share such an encouraging review with us. I am truly delighted that you have had a wonderful time, while enjoying not only the opulent elements but also the efforts of our team striving to provide exceptional service. Your recognition is genuinely appreciated and I have congratulated the Team for their exemplary performance. My team and I certainly look forward to being part of many more memories during your future visits to Dead Sea and would be a great honor to welcome you back to Crowne Plaza Dead Sea Jordan. Sincerely Yours Wissam Shubat Hotel Manager

8/10 – Bra

Verifisert reisende

Likte: Personale og service
I had a nice stay, but there was a dying cricket in my room when I got there, and the bathroom floor was not as clean as it should be. The music by the infinity pool was way too loud.
Bodde her 1 natt i oktober 2019
Svar fra CPRDS den 17. okt. 2019
Dear Valued Guest, I would like to start my message by genuinely thanking you for choosing to stay with us and for taking the time to share your feedback. It is only through candid feedback such as yours that we can continuously monitor, maintain and improve our standards.On this note, I would like to sincerely apologise for the disappointment you have faced and I reassure you that each and every single point has been addressed to the respective departments for evaluation as well as action to improve. We place a sincere effort in learning from the feedback of our guests and I am convinced that you will certainly be able to notice this during your next visit. We all look forward to welcoming you back in the near future. Sincerely Yours Wissam Shubat Hotel Manager

4/10 – Dårlig

Therese

Likte: Renhold
Ignorant and poor staff - could have been great
For being such a big hotel I was amazed at all and many of their silly rules and regulations and rude/unknowing staff. It started when we drove up to the hotel and there was a huge sign stating that we were not allowed to bring any drinks or food into the hotel area, just makes you feel like they want you to spend all your money there, and it is super expensive. Then at the check in we were asked to add money (cash) to our room account so we could charge things to the room, you are not able to just put it on the room if you don’t “top up” your account, never heard of this! Then on to what really was the problem, the lifeguards at the pools. They are equipped with whistles and they blow on them for literally anything. When they want to signal to each other to get a break and when they see a poor old man dipping his feet in the pool before the pool is closing because they want to go home. Absolutely horrible customer service! They state on their signs, and btw there are signs for everything, that the pool is open till the sun goes down. But the lifeguard asked us to leave the pool area even though it should be open and the sun was still up, I have never been this irritated. There were only 4 people in the whole pool and he kept blowing his whistle at us, this is not how you communicate with guests at a 4 star hotel. We had only booked breakfast but was offered the buffet dinner at a discounted price, when we got to the restaurant we were told that it was full price...
Bodde her 2 netter i september 2019
Svar fra CPRDS den 2. okt. 2019
Dear Therese, Thank you for taking the time to write about your experience with us . We are saddened that we were not able to meet your expectations on certain areas during your recent stay. As a well-visited resort, we are continuously working on our services to cater to all our guest needs and expectations. Rest assured that we take our guest feedback into high consideration as these are valuable indications to push us towards improvement and excellence. Moreover, we completely understand how frustrating and disappointing these issues must have been during your stay and the fact that you felt so strongly about your experience shows that there are areas that need to be improved. We have taken a note of your comment; we are looking forward if you can let us know your contact details for us to reach you. We appreciate your feedback and have taken it on board. Sincerely Yours Wissam Shubat Hotel Manager

10/10 – Utmerket

Bjørn Morten Svalland og Oslo

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Et ekte fem stjernes resort
Vi bodde der rundt påsketider og hadde en veldig bra opplevelse som fortjener alle sine stjerner. Alt fremstår nytt, flott åpent og romslig. Restaurantene er bra og lobbybaren har åpent 24/7 hvis vi ønsket forfriskninger. Alle som jobber der, selv ryddegutter og vaskepersonale, er svært imøtekommende og gir konsistent meget god service. Egen strand som er veldig rolig og bra. Smart med sandsekkene man kan gå på for å komme forbi de skarpe steinene i bunnen av dødehavet. Lokasjonen er deilig plassert ved dødehavet. Det er verdt å merke seg at hotellet ligger litt ute i "resort-land", hvilket betyr at det ikke er så mye annet i umiddelbar nærhet. Det var f.eks. vanskelig å få tak i taxi og vi ble henvist til leiebil med sjåfør når vi ville ta en tur til Amman. Det var betydelig bedre standard enn taxiene, men også dyrere (vi betalte 140 JD for bil med sjåfør 5 timer noe som hadde kostet 50-60 JD med vanlig taxi). Men oppholdet var likevel helt topp og etter turen ønsket vi at vi hadde vært litt lenger her da det var helt egen klasse av de hotellene vi var på.
Svar fra CPDS den 26. sep. 2015
Dear Guest, Thank you for visiting Crowne Plaza Dead Sea Resort and Spa, and taking the time to post such a great review. I am glad that you had enjoyed your time with us, and nothing pleases me more than learning from our valuable guests that they could feel that they are royals as this is our perception to our guest. We hope we will welcome you back very soon to the lowest point on earth. Yours sincerely, Firas Irsheidat General Manager

10/10 – Utmerket

Verifisert reisende

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Flott sted
Fine omgivelser. Flere muligheter for mat og drikke. Bra libanesisk restaurant på hotellområdet. Veldig bra spa tilkoblet hotellet. Imøtekommer matallergier. Fine og rene rom, med balkong.
Svar fra CPDS den 26. sep. 2015
Dear Guest, Thank you for visiting Crowne Plaza Resort Dead Sea and Spa, and taking the time to post such a great review. I am happy to learn that you enjoyed your stay with us and that we succeeded to meet your expectations in all terms. I would like to also thank you for your feedback in regards of the food and spa, I will make sure to share your comments with our staff. We are looking forward in welcoming you and your friends back again. Yours sincerely, Firas Irsheidat General Manager

4/10 – Dårlig

Line

Likte ikke: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Svar fra Firas den 22. nov. 2014
Dear Line, Thank you very much for posting your detailed comments about your recent stay at Crowne Plaza Dead Sea, and please accept my sincere apologies if we fell short of your expectations. We all look forward to having you with us again to experience the improvement and highest service standards that you rightfully expect from Crowne Plaza Dead Sea Resort. Best Regards, Firas Irsheidat General Manager

10/10 – Utmerket

Tania og New York

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Perfect access to the desd sea!
Bodde her 1 natt i mai 2024
Svar fra CPRDS den 13. mai 2024
Dear Tania,We are very delighted to receive your favorable review of your recent stay at Crowne Plaza Dead Sea Jordan.Thank you in particular for highlighting your enjoyment of the service provided to you. This is excellent to hear as we spend considerable time on ensuring we meet the needs and wants of our guests. To know that we have provided you with a great experience is very satisfying. I will personally be taking a moment to share your comments with my team.We promise to continue to improve our service to meet the expectations of our guests.It was a pleasure to have you here and we hope we can welcome you back again soon.Best Regards, Wissam Shubat I Hotel ManagerCrowne Plaza Jordan- Dead Sea Resort & Spa

8/10 – Bra

Jamal og Spring

Reiste med familie
Likte: Personale og service og fasiliteter
Likte ikke: Renhold
Room was very dirty Trash left on floor Dust all over room
Bodde her 1 natt i mai 2024
Svar fra CPRDS den 10. mai 2024
Dear Jamal,I would like to start my message by genuinely thanking you for choosing to stay with us and for taking the time to share your feedback.It is only through candid feedback such as yours that we can continuously monitor, maintain and improve our standards. On this note, I would like to sincerely apologize for the disappointment you have faced and I reassure you that each and every single point has been addressed to the respective departments for evaluation as well as action to improve. We place a sincere effort in learning from the feedback of our guests and I am convinced that you will certainly be able to notice this during your next visit. We all look forward to welcoming you back in the near future. Best Regards, Wissam Shubat I Hotel ManagerCrowne Plaza Jordan- Dead Sea Resort & Spa

6/10 – Grei

Layth

Reiste med en gruppe
Likte: Renhold, fasiliteter og overnattingsstedets bygg og tilstand
Likte ikke: Personale og service
Great stay. Just a little overpriced.
Bodde her 1 natt i april 2024
Svar fra CPRDS den 21. apr. 2024
Dear Layth,Thank you for choosing Crowne Plaza Dead Sea and for taking the time to provide feedback about your experience at Crowne Plaza Dead Sea Jordan your feedback is extremely valuable to us.We use feedback, such as yours, to continuously improving the guest experience We are delighted that you enjoyed your stay with us. We wish to welcome you again at Crowne Plaza Dead Sea Jordan Best Regards, Wissam Shubat I Hotel ManagerCrowne Plaza Jordan- Dead Sea Resort & Spa

10/10 – Utmerket

mary

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Great healing Dead Sea mud at beach. Infinity pool was beautiful.
Bodde her 1 natt i januar 2024

10/10 – Utmerket

Lilian

Reiste med familie og små barn, Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Great hotel! Great food !! Super helpful & Friendly staff ! Easy parking!! Big shout out to the worker at the Dead Sea - he was super helpful with my child to no be afraid of the water! Thank you so much 😊
Bodde her 1 natt i desember 2023

10/10 – Utmerket

Ralf

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
It would prefer to get the coffee at breakfast by my own. This would be faster.
Bodde her 3 netter i november 2023
Svar fra CPRDS den 9. nov. 2023
Dear Ralf,Thank you for taking the time to share such an encouraging review with us. I am truly delighted that you have had a wonderful time, while enjoying not only the opulent elements but also the efforts of our team striving to provide exceptional service. Your recognition is genuinely appreciated, and I have congratulated the Team for their exemplary performance.My team and I certainly look forward to being part of many more memories during your future visits to Dead Sea and would be a great honor to welcome you back to Crowne Plaza Dead Sea Jordan.Best Regards, Samer Gameel I General ManagerCrowne Plaza Jordan- Dead Sea Resort & Spa

4/10 – Dårlig

Yoshiko

Bodde her 1 natt i september 2023
Svar fra CPRDS den 10. okt. 2023
Dear Yoshiko,I would like to start my message by genuinely thanking you for choosing to stay with us and for taking the time to share your feedback.It is only through candid feedback such as yours that we can continuously monitor, maintain and improve our standards.On this note, I would like to sincerely apologise for the disappointment you have faced and I reassure you that each and every single point has been addressed to the respective departments for evaluation as well as action to improve. We place a sincere effort in learning from the feedback of our guests and I am convinced that you will certainly be able to notice this during your next visit. We all look forward to welcoming you back in the near future. Best Regards, Wissam Shubat I Hotel ManagerCrowne Plaza Jordan- Dead Sea Resort & Spa

10/10 – Utmerket

Rebeka og Washington

Reiste med familie
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Our first time in the Dead Sea and our experience was enhanced by the beauty if the resort, it’s amenities, and staff attentiveness.
Bodde her 3 netter i august 2023
Svar fra CPRDS den 10. okt. 2023
Dear Rebeka,Thank you for choosing Crowne Plaza Dead Sea and for taking the time to provide feedback about your experience at Crowne Plaza Dead Sea Jordan your feedback is extremely valuable to us.We use feedback, such as yours, to continuously improving the guest experience We are delighted that you enjoyed your stay with us. We wish to welcome you again at Crowne Plaza Dead Sea Jordan Best Regards, Wissam Shubat I Hotel ManagerCrowne Plaza Jordan- Dead Sea Resort & Spa

10/10 – Utmerket

Arianna

Bodde her 1 natt i september 2023
Svar fra CPRDS den 10. okt. 2023
Dear Ariana,We are very delighted to receive your favorable review of your recent stay at Crowne Plaza Dead Sea Jordan.Thank you in particular for highlighting your enjoyment of the service provided to you. This is excellent to hear as we spend considerable time on ensuring we meet the needs and wants of our guests. To know that we have provided you with a great experience is very satisfying. I will personally be taking a moment to share your comments with my team.We promise to continue to improve our service to meet the expectations of our guests.It was a pleasure to have you here and we hope we can welcome you back again soon.Best Regards, Wissam Shubat I Hotel ManagerCrowne Plaza Jordan- Dead Sea Resort & Spa

10/10 – Utmerket

HIROAKI

Bodde her 1 natt i august 2023
Svar fra CPRDS den 10. okt. 2023
Dear Hiroaki,Thank you for taking the time to share such an encouraging review with us. I am truly delighted that you have had a wonderful time, while enjoying not only the opulent elements but also the efforts of our team striving to provide exceptional service. Your recognition is genuinely appreciated and I have congratulated the Team for their exemplary performance.My team and I certainly look forward to being part of many more memories during your future visits to Dead Sea and would be a great honor to welcome you back to Crowne Plaza Dead Sea Jordan.Best Regards, Wissam Shubat I Hotel ManagerCrowne Plaza Jordan- Dead Sea Resort & Spa

10/10 – Utmerket

GABRIELE

Bodde her 1 natt i juli 2023

8/10 – Bra

Hadeel

Reiste med partner
Likte ikke: Renhold, personale og service og overnattingsstedets bygg og tilstand
No hot water, staff was notified 3 times and never got it taken care of. And ants in the room (staff was also notified and did not take care of it)
Bodde her 3 netter i juni 2023

8/10 – Bra

Cynthia

Reiste med partner
Likte: Personale og service og fasiliteter
Beautiful resort and private access to the Dead Sea was a huge plus! Only thing that lacked was the bugs in the room… huge disappointment.
Bodde her 2 netter i mai 2023

6/10 – Grei

Jean Francois

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
I was expecting more
Bed was too soft. We were told at reception that we had free access to a "fully stocked" mini-bar: it contained pop and fruit flavored drinks, not even real juice. We had 2 bags of tea when we arrived and they never added more. On the positive side, access to the Dead Sea was great.
Bodde her 3 netter i mai 2023

10/10 – Utmerket

Driss

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 1 natt i mai 2023

10/10 – Utmerket

Ismaeel

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Great service but they treat tourists better than the Jordanian people which is sad because we pay the same
Bodde her 1 natt i april 2023

10/10 – Utmerket

Murawaeh

Bodde her 2 netter i april 2023

8/10 – Bra

Yasodara

Bodde her 2 netter i april 2023

6/10 – Grei

Elin

Likte ikke: Renhold, overnattingsstedets bygg og tilstand og romkomfort
Jag och min sambo bodde på hotellet en natt när vi var i Jordanien. Vi betalade 2600kr och förväntade oss därför hög standard på hotellet. När vi kom dit träffade vi en mycket trevlig man som jobbade där och han hjälpte oss att checka in, servicen överlag var mycket bra till en början och vi var nöjda med personalen men hotellrummet var under all kritik. Läget och själva rummet var bra men sängen var så mjuk att det inte gick att sova i den och kuddarna superhårda. Badrummet var inte rent och handdukarna var håriga från andra hotellgäster, i handfatet låg hår och när vi duschade fylldes badkaret av vatten pga att pluggen inte fungerade som den skulle. Duschdraperiet hade även fläckar vad som såg ut att vara gammalt blod eller liknande. Vi ringde receptionen om detta och vi fick nya handdukar och en man kom och fixade badkaren genom att ta bort pluggen helt, så det var ”bra” men över lag absolut INTE värt pengarna. Vi betalade även frukost och middag i receptionen som kostade 1600kr för oss två och maten var inte bra alls. Servicen på middagsrestaurangen var under all kritik, de frågade oss inte ens om vi ville ha något att dricka. Vi kommer inte att åka tillbaka till detta hotell!
Bodde her 1 natt i april 2023

10/10 – Utmerket

Vasiliki

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
we are coming back ...
we could stay there and eat all day long ....perfect beach and spa ....honest stuff...they found one bag that we forgot and send it to germany to us .... only complain is they didnt know that our stay was already paid but we show them the transaction in our banking app and everything was okay...
Bodde her 1 natt i februar 2023

8/10 – Bra

Mérouane

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Très bel hôtel
Bel hôtel, personnel très sympathique et accueillant. Nous nous y sommes rendus en lune de miel et nous avons été invité au bar de l’hôtel gracieusement par le chef d’établissement ; quelle belle surprise !
Bodde her 6 netter i september 2022

10/10 – Utmerket

Gina

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
The staff and management were incredible.
Bodde her 1 natt i februar 2023

10/10 – Utmerket

osama

Bodde her 1 natt i februar 2023

6/10 – Grei

Jan

Bodde her 2 netter i februar 2023

10/10 – Utmerket

Mohd

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Food quality was not good
Bodde her 1 natt i januar 2023

2/10 – Forferdelig

Morgan

Reiste med familie og små barn, Reiste med familie
Likte ikke: Personale og service og overnattingsstedets bygg og tilstand
Staff argues with guests, only has choice of heated OR air conditioned room(cannot have both apparently), and most amenties closed by 7pm.

10/10 – Utmerket

Veridiano

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Excelente hotel.
Excelente resort. O acesso à praia é muito bom.
Bodde her 1 natt i januar 2023

8/10 – Bra

Diego

Reiste med familie
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
perfect for a relaxing stop after touring Jordan
this was our final stop after touring Jordan. We chose the hotel for its location on the DS and because we trust IHG. we wanted to relax and enjoy the natural wanders of the location and we totally met our expectations here. the beach is fantastic, the pools are very well and well maintained. staff was friendly. just the dinner buffet was a bit below our expectations in terms of food variety and service. also the breakfast buffet could be improved.
Bodde her 1 natt i desember 2022

10/10 – Utmerket

Gobind

Bodde her 1 natt i november 2022

10/10 – Utmerket

Jesseca og Denver

Reiste med partner, Reiste med en gruppe
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Excellent experience! Thank you Tariq, Michelle, and Abdul for being excellent resources!

8/10 – Bra

Juan

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 1 natt i november 2022

4/10 – Dårlig

Jesse

Likte: Fasiliteter og overnattingsstedets bygg og tilstand
Likte ikke: Renhold

10/10 – Utmerket

Ashok

Bodde her 4 netter i september 2022

10/10 – Utmerket

Bashar

Bodde her 1 natt i september 2022

10/10 – Utmerket

Hubert og Atlanta

Reiste med partner, Reiste med en gruppe
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
The hotel is beautiful. The rooms are very nicely appointed. The property is well maintained and the pools are terrific. The bar staff at the lobby bar were very nice and helpful. The biggest challenge is the dining at the hotel. The Lebanese food was not good and I do like Lebanese food. Plus the service was tragic. Ambrosia for breakfast was adequate, but no more than that.
Bodde her 2 netter i september 2022
Svar fra CPRDS den 27. sep. 2022
Dear Hubert,I would like to start my message by genuinely thanking you for choosing to stay with us and for taking the time to share your feedback.It is only through candid feedback such as yours that we can continuously monitor, maintain and improve our standards.On this note, I would like to sincerely apologise for the disappointment you have faced and I reassure you that each and every single point has been addressed to the respective departments for evaluation as well as action to improve. We place a sincere effort in learning from the feedback of our guests and I am convinced that you will certainly be able to notice this during your next visit. We all look forward to welcoming you back in the near future. Best Regards, Emmanuel Stavrakakis I General ManagerIHG Dead Sea Hotels Crowne Plaza Jordan- Dead Sea Resort & Spa / Holiday Inn Resort Dead Sea

2/10 – Forferdelig

Moh'd

Likte ikke: Personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Bodde her 2 netter i september 2022

8/10 – Bra

Maïlys

Likte: Overnattingsstedets bygg og tilstand og romkomfort
Bodde her 1 natt i august 2022
Svar fra CPRDS den 27. sep. 2022
Dear Mailys,We are very delighted to receive your favorable review of your recent stay at Crowne Plaza Dead Sea Jordan.Thank you in particular for highlighting your enjoyment of the service provided to you. This is excellent to hear as we spend considerable time on ensuring we meet the needs and wants of our guests. To know that we have provided you with a great experience is very satisfying. I will personally be taking a moment to share your comments with my team.We promise to continue to improve our service to meet the expectations of our guests.It was a pleasure to have you here and we hope we can welcome you back again soon.Best Regards, Emmanuel Stavrakakis I General ManagerIHG Dead Sea Hotels Crowne Plaza Jordan- Dead Sea Resort & Spa / Holiday Inn Resort Dead Sea

10/10 – Utmerket

Philippe

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Hôtel correct, belles piscines, accès facile à la mer morte, salle de restaurant trop grande et trop bruyante
Bodde her 1 natt i juli 2022
Svar fra CPRDS den 27. sep. 2022
Dear Philippe,Thank you for choosing Crowne Plaza Dead Sea and for taking the time to provide feedback about your experience at Crowne Plaza Dead Sea Jordan your feedback is extremely valuable to us.We use feedback, such as yours, to continuously improving the guest experience We are delighted that you enjoyed your stay with us. We wish to welcome you again at Crowne Plaza Dead Sea Jordan Best Regards, Emmanuel Stavrakakis I General ManagerIHG Dead Sea Hotels Crowne Plaza Jordan- Dead Sea Resort & Spa / Holiday Inn Resort Dead Sea

10/10 – Utmerket

Haney

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Bodde her 2 netter i juli 2022

2/10 – Forferdelig

Abood

Bodde her 2 netter i juli 2022

6/10 – Grei

Carolina

Reiste med familie
Likte: Romkomfort
Very good but
The room is comfortable and the hotel has q lot os infra estruture. The breakfast is very full of people. I was worried because of covid. I needed the doctor service and the hotel was very effective on providing that.
Bodde her 2 netter i juli 2022

2/10 – Forferdelig

Mohammad

Reiste med familie og små barn
Likte ikke: Renhold, fasiliteter og overnattingsstedets bygg og tilstand
Room smelled of sewage. I brought up the concern and the response was that this must be related to the sewage treatment plant behind the hotel. Pool was dirty. Food was ok. Will not be back.
Bodde her 1 natt i juli 2022

2/10 – Forferdelig

Nada

Reiste med familie
Likte ikke: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
We were greeted by unprofessional staff. The lady of the other receptionist informed me that I need to pay for an additional bed. I was not aware of this condition as it does not align with international travels that I’ve done in the past. I ended up paying $100 for a bed only to find it that bad for a kid not for an adult. So I had to share the twin bed with my daughter. I requested a refund but they did not offer me any resolution. The bed that they gave us was a child’s bed and they knew that there were three adults in this room.. I should not pay for something that is not within standards.. place was filthy
Bodde her 1 natt i juli 2022

2/10 – Forferdelig

Jeanne

Likte ikke: Personale og service, fasiliteter og overnattingsstedets bygg og tilstand
A total rip-off. For the price, the rooms are outdated, curtains torn, old bath tub/shower with curtain. Food inedible. I had a cheese omelette, that tasted like it was filled with plastic. They could not even offer an edible pizza. The staff, I am certain, is poorly paid and it shows. They try, but not to the high cost of this third-rate wanna-be resort. The spa is the only nice feature. Noisy, music blaring until midnight making it impossible to sleep. I could not wait to leave. I cannot believe my stay at the Crown Plaza cost more than the exquisite St. Regis in Amman. I honestly felt like I was on a third-rate cruise ship with even worse food.
Bodde her 2 netter i juni 2022
Svar fra CPRDS den 12. juli 2022
Dear Jeanne, I would like to start my message by genuinely thanking you for choosing to stay with us and for taking the time to share your feedback. It is only through candid feedback such as yours that we can continuously monitor, maintain and improve our standards.On this note, I would like to sincerely apologise for the disappointment you have faced and I reassure you that each and every single point has been addressed to the respective departments for evaluation as well as action to improve. We place a sincere effort in learning from the feedback of our guests and I am convinced that you will certainly be able to notice this during your next visit. We all look forward to welcoming you back in the near future. Best Regards, Emmanuel Stavrakakis I General Manager IHG® Dead Sea Hotels Crowne Plaza® Jordan- Dead Sea Resort & Spa / Holiday Inn® Resort Dead Sea