I really appreciated the help Ashley gave me upon arrival to the hotel. She is very professional and has such a warm and friendly presence, which was welcoming. I was sad to see that on Monday, upon arriving back to the hotel, (later that evening) our room had never been cleaned. We asked Amanda, whom was working the front desk, if we could have trash liners. She told us that if we needed our room cleaned, we would have to notify the front desk. This was not something that I had ever heard of, but policies change. We then had a very nice lady, come up to my husband, to let him know that they were short staffed. This made more sense, and I had no problem helping to clean my own space. When asking the same girl at the desk for clean towels, it was almost an act of congress to get them. This is however no reflection on how wonderful my visit was at this beautiful hotel and how awesome Ashley made our stay.