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Anmeldelser av Comfort Inn & Suites St. Louis - Chesterfield

2.5 out of 5
Comfort Inn & Suites St. Louis - Chesterfield
18375 Chesterfield Arpt Rd, Chesterfield, MO

Anmeldelser

8,4

Veldig bra

Rangering på 10 − Utmerket. 480 av totalt 1003 anmeldelser." "
Rangering på 8 − Bra. 308 av totalt 1003 anmeldelser." "
Rangering på 6 − Grei. 112 av totalt 1003 anmeldelser." "
Rangering på 4 − Dårlig. 56 av totalt 1003 anmeldelser." "
Rangering på 2 − Forferdelig. 47 av totalt 1003 anmeldelser." "

8,4/10

Renhold

9,0/10

Personale og service

8,4/10

Fasiliteter

8,2/10

Overnattingsstedets bygg og tilstand

8,2/10

Miljøvennlige løsninger

Anmeldelser

10/10 – Utmerket

dana

Reiste med familie
Likte: Personale og service
Staff on Saturday afternoon and evening were fantastic she was great
Bodde her 2 netter i mai 2024

10/10 – Utmerket

Crystal

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Pool, fitness center - hot breakfast included.
Bodde her 3 netter i mai 2024
Svar fra Danny T den 25. mai 2024
Thank you for staying with us at the Comfort Inn & Suites Chesterfield. I'm happy to see you enjoyed your stay with us and we look forward to seeing you again soon!

2/10 – Forferdelig

Jorge

Reiste med familie
Likte ikke: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Elevators were dirty and sticky. Someone should always be at the front desk. Phones didn’t work. People on upper level were loud. Had to call multiple times to the front desk to ask them to do something about it.
Bodde her 2 netter i mai 2024
Svar fra Rica Rendon, Regional Director of Sales den 20. mai 2024
Dear Jorge,Thank you for taking the time to share your experience with us. We are sorry to hear that your stay did not meet your expectations. Please accept our sincere apologies for any inconvenience caused. We take your feedback seriously and will use it to improve our services. We are now investigating on this for proper handling. We hope to have the chance of hosting you again soon. Thank you.

4/10 – Dårlig

Mark

Reiste med familie
Likte ikke: Personale og service og overnattingsstedets bygg og tilstand
We complained about a man who was smoking marijuana in his room and it was ignored. The sink drain was extremely clogged & gross. The shower leaked water all over bathroom floor and ran out into the door way of room entrance. We want a refund because of the property not being “non smoking” and the issues withe water drainage and shower leaking. We did report the smoking issue to the night staff and the water problems to the day staff.
Bodde her 1 natt i mai 2024
Svar fra Rica Rendon, Regional Director of Sales den 17. mai 2024
Dear Mark,We hear and understand that your expectations were not met, and for that, we would like to apologize for the inconvenience. We are committed to providing our guests with a comfortable and enjoyable experience, and there is something we learned from your case where we fell short of that commitment.By you providing the specifics of your experience, we can further understand the issues you faced and take appropriate measures to address them. Your feedback is instrumental in helping us make the necessary improvements to enhance the overall guest experience.Thank you for bringing this matter to our attention, and I hope we can have the opportunity to welcome you back and provide you with the exceptional service you deserve.

10/10 – Utmerket

deborah

Reiste med familie
It was a great stay. The hotel, staff and entire area was very clean and the staff very helpful. There was only one minor thing missing , we stayed for two nights and there was no sugar for our breakfast coffee either day! This was our second stay and we will definitely stay again.
Bodde her 2 netter i mai 2024
Svar fra Danny T den 15. mai 2024
Thank you for staying with us at the Comfort Inn & Suites Chesterfield. I'm happy to see you enjoyed your stay with us and we look forward to seeing you again soon!

8/10 – Bra

Sherry

Reiste med familie og små barn
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
The room was nice, but the entire hotel seemed very very loud. We were on the second floor, but we could just hear noise all night long and all day long.
Svar fra Danny T den 12. mai 2024
Thank you for staying with us at the Comfort Inn & Suites Chesterfield. I'm sorry to see you had noise issues during your stay. We have staff walk the hallways to try and prevent it throughout the night.

6/10 – Grei

Cindy

Likte: Personale og service
My rating is lower than normal because they are in the middle of a renovation. My room was renovated, and it was nice. However, the lobby and eating area was still under construction and being painted..
Bodde her 1 natt i april 2024
Svar fra Danny T den 3. mai 2024
I do apologize for the Front Desk and breakfast area being renovated during your stay. The process went on for longer than expected but I'm glad the room was nice.

10/10 – Utmerket

Micheal

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 1 natt i april 2024
Svar fra Rica Rendon, Regional Director of Sales den 23. apr. 2024
Dear Micheal,Your review means a lot to us and is a true testament to the hard work and dedication of our team. We're honored to have earned your trust and loyalty, and we look forward to serving you again in the future.

4/10 – Dårlig

Rene

Likte ikke: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 1 natt i april 2024
Svar fra Rica Rendon, Regional Director of Sales den 23. apr. 2024
Dear Rene,Thank you for taking the time to leave a review. We appreciate your feedback and are taking this into consideration on how we can improve our services to better meet your expectations. We hope to have the chance of hosting you again soon in a much better experience.

10/10 – Utmerket

Michael og Kansas City

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Everything looked to be in good shape except there was construction that dropped it 1 star.
Bodde her 1 natt i april 2024
Svar fra Rica Rendon, Regional Director of Sales den 23. apr. 2024
Dear Michael,Thank you for taking the time to leave us a review. We're happy to hear that your experience with us was a positive one overall, and for sharing your honest feedback on how it could be even better. We hope to have the chance to host you again very soon!

10/10 – Utmerket

jeff

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
What a great hotel
Bodde her 1 natt i april 2024
Svar fra Danny T den 11. apr. 2024
Thank you for staying with us at the Comfort Inn & Suites Chesterfield. I'm happy to see you enjoyed your stay with us and we hope to see you again soon!

10/10 – Utmerket

Robert M

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Had a nice stay. Everyone was helpful and frienly.
Bodde her 1 natt i april 2024
Svar fra Danny T den 11. apr. 2024
Thank you for staying with us at the Comfort Inn & Suites Chesterfield. I'm happy to see you enjoyed your stay with us and we hope to see you again soon!

8/10 – Bra

LaRita

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Very friendly staff and the bed was comfortable.
Bodde her 3 netter i april 2024
Svar fra Danny T den 11. apr. 2024
Thank you for staying with us at the Comfort Inn & Suites Chesterfield. I'm happy to see you enjoyed your stay with us and we hope to see you again soon!

8/10 – Bra

Sandra og COLUMBIA

Reiste med familie og små barn
Likte: Fasiliteter
The beds are too hard.
Bodde her 2 netter i mars 2024
Svar fra Danny T den 11. apr. 2024
Thank you for staying with us at the Comfort Inn & Suites Chesterfield. I'm happy to see you enjoyed your stay with us and we hope to see you again soon!

2/10 – Forferdelig

Sophia

Likte ikke: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 1 natt i mars 2024
Svar fra Danny T den 11. apr. 2024
Sorry to see the refund take awhile to go through. I hope everything is settled now.

4/10 – Dårlig

Megan

Likte: Personale og service
Likte ikke: Renhold og overnattingsstedets bygg og tilstand
My room was not cleaned properly, disappointing
Bodde her 1 natt i mars 2024
Svar fra Danny T den 28. mars 2024
Thank you for staying with us at the Comfort Inn & Suites Chesterfield. I'll check to see why your room wasn't fully cleaned. I do apologize and thank you for letting me know!

8/10 – Bra

Pete

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 1 natt i mars 2024
Svar fra Danny T den 26. mars 2024
Thank you for staying with us at the Comfort Inn & Suites Chesterfield. I'm happy to see you enjoyed your stay with us and we look forward to seeing you again soon!

8/10 – Bra

Lee

Likte: Renhold og personale og service
Bodde her 1 natt i mars 2024
Svar fra Danny T den 18. mars 2024
Thank you for staying with us at the Comfort Inn & Suites Chesterfield. I'm happy to see you enjoyed your stay with us and we look forward to seeing you again soon!

8/10 – Bra

Jenna

Reiste med familie og små barn
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Had a great stay! Pool was great and good breakfast.
Bodde her 1 natt i mars 2024
Svar fra Danny T den 15. mars 2024
Thank you for staying with us at the Comfort Inn & Suites Chesterfield. I'm happy to see you were able to enjoy the pool and breakfast. We look forward to seeing you again in the future!

6/10 – Grei

Laura

Reiste med partner
Likte: Renhold og personale og service
Likte ikke: Fasiliteter og overnattingsstedets bygg og tilstand
This hotel was very noisy the floor above our room u could hear people walking all night hot tub was dirty things floating around in hot tub
Bodde her 1 natt i mars 2024
Svar fra Danny T den 15. mars 2024
Thank you for staying with us at the Comfort Inn & Suites Chesterfield. I'm sorry to hear about the noise and dirty hot tub. I'll check with housekeeping on why it wasn't fully cleaned. Thanks for bringing it to my attention!

10/10 – Utmerket

Kelsey

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
The rooms were very clean and the check-in and out process was very easy!
Bodde her 1 natt i mars 2024
Svar fra Danny T den 13. mars 2024
Thank you for staying with us at the Comfort Inn & Suites Chesterfield. I'm happy to see you enjoyed your stay and we hope to see you again soon!

10/10 – Utmerket

Stacey

Bodde her 1 natt i mars 2024
Svar fra Danny T den 11. apr. 2024
Thank you for staying with us at the Comfort Inn & Suites Chesterfield. I'm happy to see you enjoyed your stay with us and we hope to see you again soon!

10/10 – Utmerket

Lynne

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Very nice renovations. Trendy & smart. Room was pretty clean…little bit of children’s treats left on floor.
Bodde her 1 natt i februar 2024
Svar fra Danny T den 6. mars 2024
Thank you for staying with us at the Comfort Inn & Suites Chesterfield. I'm happy to see you enjoyed your stay and we hope to see you again soon!

2/10 – Forferdelig

Robert

Reiste med partner
Likte ikke: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
The room had a bad oddor, the mattress was uncomfortable & old. The sheets were ripped. The pillows were lumppy, old & uncomfortable. There was paint slopped on door handles. The 3rd floor that we were put on seemed like it was newly remodeled but poorly. There was loud constructiin going on on the 2nd floor & employees were overheard yelling at each other. The room was way over priced but i was issued a credi but have yet to see it on my credit card.
Bodde her 1 natt i februar 2024
Svar fra Danny T den 6. mars 2024
Thank you for staying with us at the Comfort Inn & Suites Chesterfield. I'll check into these issues and the refund.

10/10 – Utmerket

Carteiona

Reiste med partner
Likte: Personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Great
Bodde her 2 netter i februar 2024
Svar fra Danny T den 17. feb. 2024
Thank you for staying with us at the Comfort Inn & Suites Chesterfield. I'm happy to see you enjoyed your stay with us and we hope to see you again soon!

6/10 – Grei

Moses

Reiste med familie
It wasn’t a bad place it just wasn’t the best it was clean but just enough to be passable enough like the table in between the beds was dusted but only as far as they could reach by semi bending over the dust was so thick beyond easy hand reach one bed literally had board hanging out sides at least 2 1/2 inches it’s not in any way modern stuff was even still left in our mini fridge
Bodde her 2 netter i januar 2024
Svar fra Danny T den 8. feb. 2024
Thank you for staying with us at the Comfort Inn & Suites Chesterfield. I'll check with housekeeping so they can better wipe down the furniture in their rooms. I appreciate you bringing that to my attention and I hope you have a great rest of the week!

8/10 – Bra

Keith

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 1 natt i januar 2024
Svar fra Danny T den 1. feb. 2024
Thank you for staying with us at the Comfort Inn & Suites Chesterfield. I'm happy to see you enjoyed your stay with us and we hope to see you again soon!

10/10 – Utmerket

Gwen

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 1 natt i januar 2024
Svar fra Danny T den 24. jan. 2024
Thank you for staying with us at the Comfort Inn & Suites Chesterfield. I'm happy to see you enjoyed your stay with us and we hope to see you again soon!

8/10 – Bra

Kathy

Bodde her 1 natt i januar 2024
Svar fra Danny T den 24. jan. 2024
Thank you for staying with us at the Comfort Inn & Suites Chesterfield. I'm happy to see you enjoyed your stay with us and we hope to see you again soon!

6/10 – Grei

Kurt

Likte: Personale og service
Hotel under renovation without telling us!
Bodde her 6 netter i januar 2024
Svar fra Danny T den 24. jan. 2024
Thank you for staying with us at the Comfort Inn & Suites Chesterfield. I do apologize for the renovations going on during your stay. We hope to have them done soon.

10/10 – Utmerket

Lucille

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Good value
Hotel was clean, quiet, comfortable. Good breakfast selections.
Bodde her 1 natt i januar 2024
Svar fra Danny T den 24. jan. 2024
Thank you for staying with us at the Comfort Inn & Suites Chesterfield. I'm happy to see you enjoyed your stay with us and we hope to see you again soon!

10/10 – Utmerket

Robert

Reiste med familie
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Always great!
We have stayed here many times over the years with our boys playing baseball in the St. Louis area. They’ve recently remodeled the entire third floor which is where we stayed. The new upgrades are modern and comfortable. We will always stay here if given the option.
Bodde her 2 netter i januar 2024
Svar fra Danny T den 17. jan. 2024
Thank you for staying with us at the Comfort Inn & Suites Chesterfield. I'm happy to see you enjoyed the renovated rooms. Hopefully the next time you're in town the entire hotel will be finished!

8/10 – Bra

Mary

Comfortable and clean
Only one complaint—the bed was too hard for me.
Bodde her 1 natt i januar 2024
Svar fra Danny T den 17. jan. 2024
Thank you for staying with us at the Comfort Inn & Suites Chesterfield. I'm happy to see you enjoyed your stay with us and we look forward to seeing you again soon!

10/10 – Utmerket

Craig

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Everything was absolutely amazing
Bodde her 1 natt i januar 2024
Svar fra Danny T den 9. jan. 2024
Thank you for staying with us at the Comfort Inn & Suites Chesterfield. I greatly appreciate your thoughtful comments on your recent stay. I'll make sure to let the staff know!

8/10 – Bra

David

Likte: Renhold, personale og service og romkomfort
Likte ikke: Overnattingsstedets bygg og tilstand
Bodde her 1 natt i desember 2023
Svar fra Danny T den 6. jan. 2024
Thank you for staying with us at the Comfort Inn & Suites Chesterfield. I'm happy to see you enjoyed your stay and for filling out the survey. We look forward to seeing you again soon!

8/10 – Bra

Harold

Reiste med familie
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 1 natt i desember 2023
Svar fra Danny T den 6. jan. 2024
Thank you for staying with us at the Comfort Inn & Suites Chesterfield. I'm happy to see you enjoyed your stay and for filling out the survey. We look forward to seeing you again soon!

8/10 – Bra

Verifisert reisende

Forretningsreisende
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Peaceful Stay
Customer service was excellent. The rooms were very comfortable.
Bodde her 3 netter i desember 2023
Svar fra Danny T den 26. des. 2023
Thank you for staying with us at the Comfort Inn & Suites Chesterfield. I'm happy to see you enjoyed your stay with us and the rooms and service were excellent. We look forward to seeing you the next time you're in town!

10/10 – Utmerket

Onise

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Bodde her 1 natt i desember 2023
Svar fra Danny T den 26. des. 2023
Thank you for staying with us at the Comfort Inn & Suites Chesterfield. I'm happy to see you enjoyed your stay with us and we look forward to seeing you the next time you're in town!

8/10 – Bra

Sheri

Reiste med familie
Likte: Personale og service, fasiliteter og overnattingsstedets bygg og tilstand
The room was very warm. We had the AC in in the middle of December. Found out we were above the laundry room. The room was very dusty. It didn’t seem to have been cleaned or mopped before we arrived. We had an ant infestation that they had to come and clean and spray for. We were left a half roll of toilet paper when we arrived. Had to ask for a roll both days for 3 women.
Bodde her 2 netter i desember 2023
Svar fra Danny T den 26. des. 2023
Thank you for staying with us at the Comfort Inn & Suites Chesterfield. I appreciate the honest review so we can fix any issues in the future. I'll check on these immediately and again thank you for staying with us!

4/10 – Dårlig

Kendra

Likte ikke: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 1 natt i desember 2023
Svar fra Danny T den 26. des. 2023
Sorry to see you didn't have a great stay with us. We are in the middle of a renovation so hopefully the next time you're in town everything will be up to date and you decide to try us out again!

10/10 – Utmerket

pamela

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Friendly staff, rooms clean. Bed was a little softer than I am used to, but overall a good experience.
Bodde her 1 natt i desember 2023
Svar fra Danny T den 18. des. 2023
Thank you for staying with us at the Comfort Inn & Suites Chesterfield. I'm happy to see you enjoyed your stay and we look forward to seeing you again soon!

2/10 – Forferdelig

Tyler

Bodde her 2 netter i desember 2023
Svar fra Danny T den 26. des. 2023
Sorry to see you didn't have a great stay with us. We are in the middle of a renovation so hopefully the next time you're in town everything will be up to date and you decide to try us out again!

10/10 – Utmerket

Terry

Bodde her 1 natt i desember 2023
Svar fra Danny T den 18. des. 2023
Thank you for staying with us at the Comfort Inn & Suites Chesterfield. I'm happy to see you enjoyed your stay and we look forward to seeing you again soon!

2/10 – Forferdelig

Sandra

Bodde her 2 netter i desember 2023
Svar fra Danny T den 6. jan. 2024
Please let us know what went wrong during your stay so we can improve upon it.

6/10 – Grei

Janine

Likte ikke: Renhold
Bodde her 3 netter i desember 2023
Svar fra Danny T den 18. des. 2023
Thank you for staying with us at the Comfort Inn & Suites Chesterfield. I see you had an alright stay with us. Let us know what we could have done better so we can improve for our next guests!

10/10 – Utmerket

Laura

Bodde her 2 netter i desember 2023
Svar fra Danny T den 18. des. 2023
Thank you for staying with us at the Comfort Inn & Suites Chesterfield. I'm happy to see you enjoyed your stay and we look forward to seeing you again soon!

8/10 – Bra

Kelli

Likte: Renhold og personale og service
Bodde her 1 natt i desember 2023
Svar fra Danny T den 18. des. 2023
Thank you for staying with us at the Comfort Inn & Suites Chesterfield. I'm happy to see you enjoyed your stay and we look forward to seeing you again soon!

8/10 – Bra

Michael

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Overall good. There was no Kleenex in the Kleenex holder. Breakfast was good.
Bodde her 1 natt i desember 2023
Svar fra Danny T den 12. des. 2023
Thank you for staying with us at the Comfort Inn & Suites Chesterfield. I'm happy to see you enjoyed your stay with us and we hope to see you again soon!

8/10 – Bra

Lisa A

Bodde her 1 natt i desember 2023
Svar fra Danny T den 12. des. 2023
Thank you for staying with us at the Comfort Inn & Suites Chesterfield. I'm happy to see you enjoyed your stay with us and we hope to see you again soon!

6/10 – Grei

Candy

Reiste med familie
You could hear the tv in the next room. People above us had children and were loud.
Bodde her 2 netter i desember 2023
Svar fra Danny T den 12. des. 2023
Thank you for staying with us at the Comfort Inn & Suites Chesterfield. I'm sorry to hear the noise from neighboring rooms was too loud. We don't have the thickest walls and some people don't have much consideration for others. I hope everything else went well with your stay!