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Anmeldelser av Oasia Hotel Novena, Singapore

4 out of 5
Oasia Hotel Novena, Singapore
8 Sinaran Drive, Singapore

Anmeldelser

8,4

Veldig bra

Rangering på 10 − Utmerket. 425 av totalt 1003 anmeldelser." "
Rangering på 8 − Bra. 399 av totalt 1003 anmeldelser." "
Rangering på 6 − Grei. 126 av totalt 1003 anmeldelser." "
Rangering på 4 − Dårlig. 35 av totalt 1003 anmeldelser." "
Rangering på 2 − Forferdelig. 18 av totalt 1003 anmeldelser." "

8,6/10

Renhold

8,6/10

Personale og service

8,4/10

Fasiliteter

8,4/10

Overnattingsstedets bygg og tilstand

8,6/10

Miljøvennlige løsninger

Anmeldelser

8/10 – Bra

Vidar R. Legaspi

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 4 netter i april 2024

10/10 – Utmerket

Karl Trygve

Bodde her 8 netter i mars 2024

10/10 – Utmerket

Liv Ingeborg

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 1 natt i mars 2020
Svar fra KK den 29. mars 2020
Dear Liv Ingeborg, Thank you for taking the time to give your review following your recent stay with us. We look forward to having the honor of welcoming you back, where you can be assured you will always have a place to Refresh, Refuel and Recharge. Wishing you a pleasant journey wherever your travels may take you and Journey well... Karamjit Kaur Hotel Manager

10/10 – Utmerket

Juergen og Bekkestua, Norway

Reiste med en gruppe
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Hotellet ligger akkurat ved siden av T banestasjon Novena med masse Shoppingmuligheter.
Bodde her 12 netter i januar 2020
Svar fra KK den 29. feb. 2020
Dear Juergen, Thank you for your review on your recent stay with us at Oasia Hotel Novena. We are glad to learn that you enjoyed the location of our hotel. Indeed we are located right above Novena MRT Station and linked to 2 shopping malls where plenty of restaurants and shops are available. We do hope to have the opportunity of welcoming you back to our hotel in the future. Until then, Journey Well! Karamjit Kaur Hotel Manager

8/10 – Bra

Terje

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Nice Hotel with good swimming pool facilities
Bodde her 2 netter i januar 2019

8/10 – Bra

Sanaz Ormaz

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Ingen kremlokasjon - to Oasia-hoteller
Første natten var ikke noe særlig, men vi hadde et hyggelig opphold etter en oppgradering. Hyggelig personale og god service! Ingen kremlokasjon; vi hadde blingset mellom byens to Oasia-hoteller ved booking gjort i hastverk. Men oppholdet ble jo bra likevel, takket være hyggelig betjening og fin pool i 22. etasje 😊
Bodde her 1 natt i januar 2019

10/10 – Utmerket

Sanaz Ormaz

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 1 natt i januar 2019

8/10 – Bra

Verifisert reisende

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Business hotel
Gratis drikke og små at 18-20

6/10 – Grei

Gavin

Reiste med familie
Likte: Renhold, personale og service og fasiliteter
Cleaning staff were amazing - always smiling and made the rooms immaculately clean. Reception staff were friendly and efficient, albeit a bit robotic I’ve had warmer service elsewhere. The rooms were alright. Areas are showing wear and tear. Alot of staining on the window side seating area, and for the bathroom there were definitely areas of adhesive repairs which weren’t done at a high standard (Literally slapped on thickly) . Pressure for the taps were a lot, even by turning the taps on slightly you’d get splashed instantly. The glazing between the room and bathroom was just confusing, the frosted effect does not work and you can clearly see the person naked on the other side if you’re in the bedroom. The manifestation which has been applied on the glass is useless and a blind system would have been suffice. I can’t imagine how it would be if you were sharing a room with colleagues or friends… Overall, a nice stay and was suitable for the short stay. However, the bathroom condition needs to be sorted out.
Bodde her 4 netter i april 2024

10/10 – Utmerket

Frederick

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
The location is great with easy access to the Novena MRT. The rooms are a good size and the staff are very friendly and helpfull. I would not hesitate to stay here again.
Bodde her 5 netter i mars 2024

10/10 – Utmerket

Ching Wa

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
All good!
Bodde her 5 netter i mars 2024

10/10 – Utmerket

Chris

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Great location, Excellent Staff, Nice Accomodation.
Bodde her 2 netter i mars 2024

10/10 – Utmerket

Ajit

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 4 netter i mars 2024

8/10 – Bra

Ryan

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 3 netter i mars 2024

8/10 – Bra

George

Bodde her 3 netter i mars 2024

6/10 – Grei

Octavio

Forretningsreisende
Service cordial but a bit amateur. Gym and pool have only ONE place for one person at a time to shower and change.
Bodde her 5 netter i mars 2024

8/10 – Bra

Alice

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Very close to MRT. Get around easily to everywhere in the city.
Bodde her 3 netter i februar 2024

8/10 – Bra

Annabelle

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Friendly and helpful staff. Seamless check in and check out. Linked to the mall, perfect for rainy days or super hot days.
Bodde her 6 netter i februar 2024

8/10 – Bra

Andrea

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Very nice hotel with shopping mall and food options next door. Conveniently situated with direct link to Novena station in basement. Nice swimming pool in hotel although very cold even hot tub was luke warm. Generally friendly staff we would stay here again.
Bodde her 6 netter i februar 2024
Svar fra OHN den 20. feb. 2024
Dear Sir/Mdm,We appreciate you taking the time to share your experience here with us and thank you for your 4/5 rating!We hope to see you again in the near future.Once again, thank you for a fabulous review and wishing you a pleasant week ahead.Best Regards,HafizSenior Guest Service Executive

10/10 – Utmerket

Rabia

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
The hotel was beautifully maintained, clean and directly accessible to the subway line. The room was bright, had comfortable beds, a good shower and fluffy towels. The only issue I had was that the rooms were icy cold and changing the temperature on the airconditioning didn't make much difference.
Bodde her 4 netter i januar 2024

8/10 – Bra

Li Huang

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
整體來說都很乾淨舒適！
Bodde her 3 netter i februar 2024

8/10 – Bra

Nadine

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
n/a
Bodde her 1 natt i februar 2024

2/10 – Forferdelig

cy

Likte ikke: Overnattingsstedets bygg og tilstand
Bodde her 1 natt i februar 2024

8/10 – Bra

Sing Yi

Reiste med familie
Likte: Renhold, fasiliteter og overnattingsstedets bygg og tilstand
Convenient access to mrt station
Bodde her 1 natt i februar 2024
Svar fra Charmine den 14. feb. 2024
Dear Valued Guest,It is great to hear that you had a first-class stay with us! We appreciate you taking the time to review our hotel. We hope to see you back here soon.Warm regards,Charmine GohAssistant Manager

10/10 – Utmerket

Annabelle

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
The underground access to the shopping mall and MRT is great, especially when it rains or it's too hot outside. The hotel staff are friendly and helpful. The room was clean and quite spacious.
Bodde her 2 netter i februar 2024
Svar fra Charmine den 14. feb. 2024
Dear Valued Guest,It is great to hear that you had a first-class stay with us! We appreciate you taking the time to review our hotel. We hope to see you back here soon.Warmest Regards

10/10 – Utmerket

Nagie

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
It was exactly what I needed for my first time in Singapore. The staff were friendly and helpful. The pool was very nice and always clean. The room was the perfect size for 1-2 people. And it is so close to the MRT (Singapore Metro). Definitely staying here again!
Bodde her 6 netter i januar 2024
Svar fra Charmine den 14. feb. 2024
Dear Valued Guest,It is great to hear that you had a first-class stay with us! We appreciate you taking the time to review our hotel. We hope to see you back here soon.Warm regards,Charmine GohAssistant Manager

6/10 – Grei

WK

Likte: Fasiliteter og overnattingsstedets bygg og tilstand
Likte ikke: Renhold
Location was great but there were a few things wrong with the room. 1) the bathroom sink was shallow and the water from the tap splashed everywhere, first time I used it I got the front of my tee all wet 2) found a piece of broken glass on the ledge above my head where I was sleeping. Had visions of it falling on my face all night! 3) the bed was very comfy but the pillows were super high. They didn’t have a soft option when i asked. Had to use a folded up bath towel, wasn’t a good night’s sleep. T
Bodde her 1 natt i januar 2024
Svar fra Charmine den 14. feb. 2024
Dear Value Guest,We want to sincerely apologize for your negative experience at Oasia Hotel Novena Singapore . However, we'd like to know what exactly happened and make things right.So, please write us and we will get back to you promptly. We look forward to hearing from you and earning back your business.Your Sincerely,Charmine GohClub Manager

6/10 – Grei

Sarah

Reiste med familie
Likte: Renhold, fasiliteter og overnattingsstedets bygg og tilstand
Bodde her 3 netter i januar 2024
Svar fra Charmine den 14. feb. 2024
Dear Value Guest,Thank you for taking the time to share your feedback. We had noted of your ratings of 3 on Expedia and we would appreciate if you could share with us on how we can make your stay more comfortable. Thank you once again for sharing your feedback and we hope we will have another opportunity to welcome you back to our hotel.Your Sincerely,Charmine GohClub Manager

6/10 – Grei

Lily

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Check in was not proper, I checked in at about 4pm and the room was not ready. Need improvement here. Drains need some works though (clocked sink) But overall hotel is fine. Room is good, location is good and close to MRT
Bodde her 2 netter i januar 2024
Svar fra Charmine den 14. feb. 2024
Dear Value Guest,We want to sincerely apologize for your negative experience at Oasia Hotel Novena Singapore . However, we'd like to know what exactly happened and make things right.So, please write us and we will get back to you promptly. We look forward to hearing from you and earning back your business.Your Sincerely,Charmine GohClub Manager

10/10 – Utmerket

Sin yee

Reiste med familie
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Very clean and comfort. Decent room size, many tv channels my kids love it.
Level 11
Window view
Bodde her 1 natt i januar 2024
Svar fra OHN den 23. feb. 2024
Dear Mr/Mrs Sin Yee,We appreciate you taking the time to share your experience here with us and thank you for your 10 of 10 rating!We hope to see you again in the near future.Once again, thank you for a fabulous review and wishing you a pleasant week ahead.Best Regards,HafizSenior Guest Service Executive

4/10 – Dårlig

Irene

Bodde her 7 netter i januar 2024
Svar fra Charmine den 14. feb. 2024
Dear Value Guest,Thank you for taking the time to share your feedback. We had noted of your ratings of 2 on Expedia and we would appreciate if you could share with us on how we can make your stay more comfortable. Thank you once again for sharing your feedback and we hope we will have another opportunity to welcome you back.Your Sincerely,Charmine GohDuty Manager

6/10 – Grei

gary

Reiste med familie
Likte: Personale og service
hotel was fine rooms very small hotel jad loads of little things not right like flooding of bothroom every day and and a smell of wee in bathooms no hot water for a day and the floor we had water leaks carpet was wet in hallways to be hounest would not stay at this hotel again
Bodde her 4 netter i januar 2024
Svar fra Charmine den 14. feb. 2024
Dear Value Guest,We want to sincerely apologize for your negative experience at Oasia Hotel Novena Singapore . However, we'd like to know what exactly happened and make things right.So, please write us and we will get back to you promptly. We look forward to hearing from you and earning back your business.Your Sincerely,Charmine GohClub Manager

10/10 – Utmerket

bob

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
The restaurant in the hotel is overpriced and of average quality. Hours are limited. Fortunately there are plenty of good food options available very close .
Bodde her 6 netter i desember 2023
Svar fra Charmine den 14. feb. 2024
Dear bob, Thank you for dining at the Marmalade Pantry. We will surely share your feedback with them. Warmest Regards,Charmine Goh

8/10 – Bra

Jen

Reiste med familie
Likte: Renhold og fasiliteter
It is very convenient, has its own underpass to Novena MRT Station. Marmalade Pantry only serve buffet breakfast but sometimes guests may just want a piece of toast and coffee. Paid for two twin beds but given one single king, even though it was clearly specified two twin beds.
Bodde her 11 netter i desember 2023
Svar fra OHN den 23. feb. 2024
Dear Mr/Mrs Jen,We appreciate you taking the time to share your experience here with us and thank you for your 4 of 5 rating!We hope to see you again in the near future.Once again, thank you for a fabulous review and wishing you a pleasant week ahead.Best Regards,HafizSenior Guest Service Executive

8/10 – Bra

SHINJI

Bodde her 10 netter i desember 2023
Svar fra Charmine den 14. feb. 2024
Dear Valued Guest,It is great to hear that you had a first-class stay with us! We appreciate you taking the time to review our hotel. We hope to see you back here soon.Warm regards,Charmine GohAssistant Manager

2/10 – Forferdelig

Belinda

Likte: Renhold og romkomfort
Likte ikke: Personale og service
Worst Check-In ever and general disappointment
I got to the hotel at 1.58p. Peak check-in time. There was already a huge line at check-in with one man seemingly taking up 1 of 2 clerks time. A 3rd came on but by them two other parties had taken up quite a bit of time. I had walked an hour from Chinatown. There was a couple there with a baby that got so frustrated the husband wanted to cancel with no penalty. Their baby was crying, there were now more people behind me in line. It was chaos. I asked what the problem was and the man had wanted to change floors. The correct response would have been to politely tell him that this was going to take a while and could he move aside whilst she attended to the chaotic scene. Or wait in his room and she would call him when she had a solution. I got to my room at 2.25p. Just as I put my bag down, it started to rain. Had I been checked in in a timely manner, I would have gotten a quick swim in the pool. Which was my main reason for staying there, teh second being I stayed at the Oasia downtown when it first opened and it was excellent. Ive never seen anything like it. The bathroom wasn't in great shape and the toilet ran quite a bit randomly. I could hear sounds like toilets being flushed from upstairs. Then the buffet breakfast was very expensive for the poor quality and lack of choice. The Park Royal Pickering was only $8 the day before and was THE best buffet breakfast I'd ever had. Then when I went up to the room and when I shut the door something fell. Ceiling or wall plaster.
Bodde her 1 natt i desember 2023
Svar fra OHN den 22. feb. 2024
Dear Mrs Belinda,Thank you for taking time off to share your experience through Expedia.I have noted your feedback on lapse in the the service delivery and will personally look into retraining and coaching of the team. I sincerely thank you for the opportunity given for improvement on the area cited and look forward to having another opportunity to regain your confidence and be of service to you again in the near future. Once again, I thank you for your feedback and wish you a pleasant week ahead. Best Regards,HafizSenior Guest Service Executive

10/10 – Utmerket

Joanne

Forretningsreisende
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
I have been coming to this hotel for years. I love it! The service, staff and location are perfect !
Bodde her 1 natt i desember 2023
Svar fra OHN den 22. feb. 2024
Dear Ms Joanne,We appreciate you taking the time to share your experience here with us and thank you for your rating!We hope to see you again in the near future.Once again, thank you for a fabulous review and wishing you a pleasant week ahead.Best Regards,HafizSenior Guest Service Executive

6/10 – Grei

CHIU YIN

The hotel's prime location, directly connected to the train station (MRT) and close to shopping centres, was undeniably a major plus. The abundance of eateries and restaurants nearby made dining options diverse and easily accessible. However, one noticeable drawback was the peculiar height of the toilet. It seemed elevated, possibly to accommodate taller individuals without them feeling cramped in the tiny space. Unfortunately, this design choice made it quite uncomfortable for shorter guests like myself. Sitting on the toilet felt oddly high and uncomfortable, detracting from an otherwise pleasant stay. In summary, if you prioritise location and accessibility, Oasia Novena offers a prime spot with numerous conveniences. Yet, the unconventional toilet height might pose an issue for guests who are shorter in stature. Despite this quirk, the hotel's proximity to transportation and dining options makes it a viable choice for those seeking convenience in their stay.
Bodde her 3 netter i desember 2023
Svar fra OHN den 22. feb. 2024
Dear Mr/Ms Chiu Yin,We appreciate you taking the time to share your experience here with us and thank you for your rating!We hope to see you again in the near future.Once again, thank you for a fabulous review and wishing you a pleasant week ahead.Best Regards,HafizSenior Guest Service Executive

8/10 – Bra

Valerie Georgia

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
La piscine présente sur la photo de l hotel m a été refusée. Accès réservé a certains clients Très déçue car j avais réservé pour profiter de la piscine roof top
Bodde her 3 netter i desember 2023
Svar fra OHN den 21. feb. 2024
Dear Ms Valerie,Thank you for taking time off to share your experience through Expedia.I have noted your feedback on the access to the level 22 pool which I apologise if it fell short of your expectations. I have also passed on your feedback to the team for improvement.I sincerely thank you for the opportunity given for improvement on the area cited and look forward to having another opportunity to regain your confidence and be of service to you again in the near future. Once again, I thank you for your feedback and wish you a pleasant week ahead. Best Regards,HafizSenior Guest Service Executive

8/10 – Bra

Joseph

Bodde her 2 netter i desember 2023
Svar fra Charmine den 14. feb. 2024
Dear Value Guest,Thank you for taking the time to share your feedback. We had noted of your ratings of 4 on Expedia and we would appreciate if you could share with us on how we can make your stay more comfortable. Thank you once again for sharing your feedback and we hope we will have another opportunity to welcome you back to our hotel.Your Sincerely,Charmine GohClub Manager

10/10 – Utmerket

Terry

Bodde her 3 netter i november 2023

8/10 – Bra

Raghbir

Likte: Overnattingsstedets bygg og tilstand og romkomfort
Good Hotel, Easy Access to Trains
Stayed in the Executive Room with access to the Lounge. The room was basic and even with the air con turned off, there was a buss throughout the night. It didn't bother my husband but I did have ear plugs so that helped. I'm suffer from coelic and the hotel was informed in advance. Initially, The Executive Lounge didn't cater for this but downstairs breakfast team eventually got the message. Also, gin & tonic was only available once in The Lounge after that they had none! The Executive Lounge does have a lovely pool and hot tub area. The Novena N/S train is under the B3 of the hotel. Very handy. Very clean. There is a shopping area by the train station, which is handy.
Bodde her 5 netter i desember 2023

10/10 – Utmerket

Helen

Reiste med familie
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 4 netter i desember 2023

10/10 – Utmerket

Carsten Georg

Bodde her 5 netter i desember 2023
Svar fra OHN den 23. feb. 2024
Dear Mr/Mrs Carsten Georg,We appreciate you taking the time to share your experience here with us and thank you for your 5 of 5 rating!We hope to see you again in the near future.Once again, thank you for a fabulous review and wishing you a pleasant week ahead.Best Regards,HafizSenior Guest Service Executive

6/10 – Grei

ROYAL

Reiste med familie
Likte ikke: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Poor Services in Oasia Hotel Novena Singapore
Don't think to book or recommend this Oasia Hotel Novena in future. There are inserts on the room desk and with some smell for both rooms (booking 2 rooms). Staff: some are alright but some need to go for training again (poor management). In addition, our booking is One month ago. Hotel is offering the bed be King Bed for each room only. So, we assume this is King Bed room and request for same floor and giving one month time to arrange. At the end, the two rooms are arranged in the different floor. Hence, make the request and remind the request. However, the staff just answered this is your request. If you want, can try to search now. Finally, the rooms can be same floor but single bed and with inserts / dirty desk. Is it a quality services? Is it fair and reasonable services?? We booked the 2 rooms by one month ago and Paid The Full Amount at the same time after booking (SGD871.00) for one month ago. The request is same floor only. It seems the Staff showing / answering: this is your request and we will base on the room availability to arrange. Please understand that: this is one month in advance booking and payment is collected. In addition, during this one month, there are no news / update from the hotel. Anyway, the staff is on behalf of the hotel for poor services and the rooms are dirty and never experienced this before either in Singapore or Overseas (other countries)
Bodde her 2 netter i desember 2023

10/10 – Utmerket

Anders

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Service på topp
Otroligt bra service. Personalen är fantastisk rakt över. Rent och fräscht överallt. Rekommenderas varmt.
Bodde her 3 netter i desember 2023

8/10 – Bra

vincenzo

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Friendly and super helpful staff
Nice hotel friendly and helpful staff. Our room was on top floor with very large window. MRT transport right under the hotel. Easy access to everything.
Bodde her 6 netter i desember 2023

6/10 – Grei

Terri

Likte: Personale og service
The Good/The Bad
The Good- The location is fantastic. Being right above the Novena MRT station is a huge bonus and makes getting around so easy. There is lots of food in the area and you don't need to brave the heat or rain to get something to eat. For that reason alone I would consider staying there in the future. The Bad - The hotel rooms are quite dated and beginning to show their age. We had to change rooms due to a rattling AC, flickering lights and blinds that were ripped and letting light in. The second room was better but still had issues. The AC started to make noise after a couple of nights but we found that keeping it on the middle setting kept it quiet. I dont think the thermostat was working. We would set it fairly high and on low fan and it would still be just as cold as if it was set to a low temp. The bedside reading light stopped working but it wasn't an inconvenience. We had our sheets changed and twice I found rips. Once in the sheet and once the duvet cover (see photo). Ripped bedding is very poor for hotel at any price. Once when we left for the day and requested housekeeping it was not done. I think they are just understaffed in the housekeeping department and they have too many rooms to change over and things get missed.
Ripped Duvet cover
Bodde her 12 netter i november 2023

6/10 – Grei

Chris

Likte: Renhold
Likte ikke: Romkomfort
OK , nothing special
No real appreciation of gluten free diet. Picture advertising pool is a con. Can only access from premium rooms. They only have one type of pillow, too hard.
Bodde her 5 netter i november 2023

10/10 – Utmerket

Verifisert reisende

Reiste med familie
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 3 netter i november 2023