Thank you for taking the time in sharing your experiences and I am so sorry that you left disappointed - this is unacceptable and I will ensure that this is followed up with the reception and maintenance teams to ensure that this is improved.We hope that we have the opportunity in welcoming you back again soon.Kind Regards,Dan WilsonRegional General Manager

Thank you so much for taking the time in sharing your experiences and I am really pleased that you enjoyed your stay.We look forward to welcoming you back soon.Kind Regards,Dan WilsonRegional General Manager

Thank you for taking the time in sharing your experiences and I am pleased that the team looked after you well throughout your stay.We are in the process of refurbishing a number of our bedrooms so I do hope that we have the opportunity in welcoming you back soon.Kind RegardsDan WilsonRegional General Manager

Thank you for taking the time in sharing your experiences and I am pleased that you enjoyed your stay with us.We look forward to welcoming you back again in the near future.Kind Regards,Dan WilsonRegional General Manager

Thank you so much for taking the time in sharing your experiences and I am so pleased that you enjoyed your stay and the team looked after you well.I note your comments about our Wi-Fi and will feed this back to our IT Company, thank you.Unfortuantely, due to the age of the building, we are unable to install air-conditioning but when the weather becomes more consistent, we will introduce our Hot Weather standard which I hope will enhance our guest experiences.Kind Regards,Dan WilsonRegional General Manager

Thank you for taking the time in sharing your experiences and I am sorry that you left disappointed.Like many hotels, we do have events on some days. We do our very best to ensure that any impact is minimal for our guests - I am sorry that this had not been the case with your stay.I am also disappointed that the reception team failed to rectify any issues that you had raised with them and I will ensure that this is fed back and corrected. We are in the process of refurbishing a number of our bedrooms so I hope that we have the opportunity in welcoming you back again soon.Kind Regards,Dan WilsonRegional General Manager

Thank you for taking the time in sharing your experiences and I am pleased that you enjoyed your overall stay with us. We are in the process of refurbishing a number of our bedrooms so I hope that we have the opportunity in welcoming you back again soon.Kind Regards,Dan WilsonRegional General Manager

Thank you so much for taking the time in sharing your experiences and I am so pleased that you enjoyed your stay.We look forward to welcoming you back again soon.Kind Regards,Dan WilsonRegional General Manager

Thank you for your review , we really appreciate the feedback.

Thank you for your review , we really appreciate the feedback.

Thank you for your review , we really appreciate the feedback.

Thank you for your review , we really appreciate the feedback.

Thank you for your review , we really appreciate the feedback.

Thank you for your review , we really appreciate the feedback.

Thank you for your review , we really appreciate the feedback.

Dear Michael ,Thankyou for taking the time to leave us a review .Really happy to hear you enjoyed the hotel and the staff made you feel welcome .We are due to do some refurbishments this year .Kind regardsLisa

Dear Kate,Thankyou for leaving us a review ,Sorry to hear about the problems with your stay which i will be looking in to as soon as possible .Could you please email reception with your details where a manager can deal with this for you .Kind regardsLisa

Dear Amar ,Thankyou for taking the time to leave us a review we are currently working our way through the hotel with new renovations.Kind regardsLisa

Dear B R,Thankyou for leaving .Sorry to hear about your stay with us if you would like to email reception our manager can look into this for you .Kind regardsLissa

Dear Matt ,Thankyou for your review and look forward to seeing you again .Kind regardsLisa

Dear Tabrez,Thankyou for leaving a review and I do apologize about your stay with us not what we want to hear could you please email reception where our manager can look into this for you .Kind regardsLisa

Dear Jacqueline,Sorry to hear about your stay with us could you please email reception where a manager can deal with this for you .Kind regardsLisa

Dear Angela,Thank you for taking the time of sharing your feedback with your recent stay with us. We are glad you enjoy your upgrade. We hope to welcome you back at Mercure Kenwood.Kind regards,Vea ReyesRooms Division Manager

Dear Vicotria,Thank you for taking the time of sharing your feedback in regard to your recent stay with us. Please accept my sincerest apology for the inconveniences you experience during your stay here. Our maintenance team is already looking to see what is happening with our boiler. I hope you can give us another chance to regain your trust with us. Kind regards,Vea ReyesRooms Division manager

Dear Rowland,Thank you for sharing your feedback in regard to your recent stay with us.We hope to welcome you back at Mercure Kenwood. Kind regards,Reception Team

Dear David ,I am sorry to hear about what happened whilst at the hotel and will be be looking into this and dealing with it straight away .Kind regardsLisa

Dear Scott,Thank you for taking the time of sharing your feedback with your recent stay with us. Please accept my sincerest apology if your stay with us is not what you're expecting. Ill make sure to pass this on to our maintenance to have a look into it and get it fix as soon as possible. I hope you can give us another chance.Kind regards,Vea ReyesRooms Division Manager

Dear Beryl,Thank you so much for taking the time of sharing your feedback in your recent stay with us. We hope to welcome you back. Kind regards,Vea ReyesRooms Division Manager

Dear Andrew,We very much appreciate your comments regarding your stay at the Mercure Sheffield Kenwood Hall & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Reception Team

Thankyou for leaving a review and happy to hear you enjoyed your stay with us I will pass all your comments on to the relevant departments ThankyouKind regardsLisa

Dear Joyce,We very much appreciate your comments regarding your stay at the Mercure Sheffield Kenwood Hall & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Reception Team

Thankyou for leaving us a review and could you please email reception with the issues you had .Thankyou Kind regardsLisa

Dear guest,We very much appreciate your comments regarding your stay at the Mercure Sheffield Kenwood Hall & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Reception Team

Dear Marie,We very much appreciate your comments regarding your stay at the Mercure Sheffield Kenwood Hall & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Reception Team

Dear David,Thank you for taking the time of sharing your feedback.If you can let us know what we need to do to improve that will be much appreciated.If you do require a room in the future please do not hesitate to contact us and we will be glad of help.Kind regards,Vea ReyesRooms Division Manager

Dear Kerry,We very much appreciate your comments regarding your stay at the Mercure Sheffield Kenwood Hall & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Reception Team

Dear Ryan,Thank you so much for taking the time of sharing your feedback in regard to your recent stay with us.Please rest assured that I will pass this feedback to our Housekeeping manager to make sure that the cleanliness of our rooms and any part of the hotel will be back to it's standard and make more improvement.I hope you can give us a second chance.Kind regards,Vea ReyesRooms Division manager

Dear guest,Thank you so much for taking the time of sharing your feedback in regard to your recent stay with us.We are glad that you did enjoy a part of your stay here. If you're planning to stay with us again, please give us a call and we can double check for you if we have any upcoming events on the date you want to stay with us.We are also doing our best to provide the training our f&b staffs needed so that guests can receive the service they require.I hope this will not stop you from staying with us again.Sincerely,Vea ReyesRooms Division manager

Good Afternoon,Thank you for taking the time to leave us a review.We really do appreciate the feedback.We are really sorry to hear that you did not enjoy your stay with us.We take all your feedback on board and we are working hard to make the improvements needed in the future.We are really sorry to hear that you are a loyal customer of ours and you will not be returning, if there is anything we can do to amend this please give us a call.Kind regardsSophieReception.

Good Afternoon,Thank you for taking the time to leave us a review.We really do appreciate the feedback.We are really pleased to hear that you enjoyed your stay with us.We take all your feedback on board and we hope to make the improvements needed in the near future.Kind regardsSophieReception.

Good Afternoon,Thank you for taking the time to leave us a review.We really do appreciate the feedback.We are really pleased to hear that you enjoyed your stay with us.We take all your feedback on board and we hope to make the improvements needed in the near future.Kind regardsSophieReception.

Good Afternoon,Thank you for taking the time to leave us a review.We really do appreciate the feedback.We are really sorry to hear that you did not enjoy your stay with us.We take all your feedback on board and we are working hard to make the improvements needed in the future.Kind regardsSophieReception.

Good Afternoon,Thank you for taking the time to leave us a review.We really do appreciate the feedback.We are really sorry to hear that you did not enjoy your stay with us.We take all your feedback on board and we are working hard to make the improvements needed in the future.We are sorry to hear that you did not get the room you had requested for.Kind regardsSophieReception.

Good Afternoon,Thank you for taking the time to leave us a review.We really do appreciate the feedback.We are really sorry to hear that you did not enjoy your stay with us.We take all your feedback on board and we are working hard to make the improvements needed in the future.Kind regardsSophieReception.

Good Afternoon,Thank you for taking the time to leave us a review.We really do appreciate the feedback.We are really pleased to hear that you enjoyed your stay with us.We take all your feedback on board and we hope to make the improvements needed in the near future.Kind regardsSophieReception.

Thank you for your review, we really appreciate the feedback.Kind Regards

Dear Mr. Nicholas, Thank you for taking the time of sharing your feedback in regard to your recent stay with us. Please rest assured that I will speak to our reception and make sure that the reception will not be unmanned again. I will also share your feedback to our spa and f&b team to make sure that the cleanliness and the service will be up to standard. I hope you can give us a chance to regain your confidence with us. Kind regards,Vea ReyesRooms Division manager

Dear Maggie, Thank you so much for sharing your positive feedback with your recent stay with us.I will make sure to pass this to everyone.We are looking forward welcoming you back. Kind regards,Vea ReyesRooms Division Manager

Good Afternoon,Thank you for taking the time to leave us a review.We really do appreciate the feedback.We are really sorry to hear that you did not enjoy your stay with us.We take all your feedback on board and we are working hard to make the improvements needed in the future.Kind regardsSophieReception.

Thankyou for your comments and lovely feedback and hope to see u again soon .Kind regardsLisa