親愛なるゲスト:HUALUXEホテル上海恒山路12にご宿泊いただきありがとうございます。 酔っ払ったゲストが廊下や部屋で大声で話すというあなたの報告された問題について非常に申し訳ありません。 ホテルは関連部門にフィードバックを提供しており、ホテルは公共環境の監督を強化し、サービスの質を向上させるためにセキュリティ部門とハウスキーピング部門に通知し、もう一度心からお詫び申し上げます。

尊敬的宾客： 非常感谢入住上海衡山路十二号华邑酒店。非常高兴您满意我们酒店的设施并有一个愉快的入住体验。期待您的再次光临！

Dear Anonymous, thank you so much for your review of our hotel. We're glad to hear that you like our hotel & room. The new-built hotel is a creation of Italian architect Mario Botta, whose iconic structures include the San Francisco Museum of Modern Art and Seoul’s Samsung Museum of Art. Carefully incorporated within the low-rise heritage district, the hotel comprises a five-storey contemporary courtyard building surrounding an elliptical internal garden. We look forward to seeing you again soon.

Dear valued guest,              Thank you for taking the time to share your recent experience at the Twelve at Hengshan, a Luxury Collection Hotel, Shanghai with us.   We apologize for the room and the service didn't meet your expectation in recently staying. The feedback has been shared with the hotel management to ensure we consistently deliver upon guest expectations. We will improve our service and quality which will elevate the guest experience so we can continue to create new memories with valued guests like you.   Thank you for choosing us to accommodate you during your travels. We hope to see you again whenever your travels bring you back to Shanghai!   Sincerely, Marcom Manager

Dear valued guest, Thank you for taking the time to share your recent experience at the Twelve at Hengshan, A Luxury Collection Hotel, Shanghai with us. We will keep provide better service for you during you next stay. Please let me know when your travel plans bring you back to Shanghai. Best Regards, Marcom Manager

Dear guest, Thank you for taking the time to share your recent experience at the Twelve at Hengshan, A Luxury Collection Hotel, Shanghai with us. We will keep provide better service for you during you next stay. Please let me know when your travel plans bring you back to Shanghai. Best Regards, Fiona Cao Director of Marketing & Communication

Dear guest, Thank you for taking the time to share your recent experience at the Twelve at Hengshan, A Luxury Collection Hotel, Shanghai with us. We will keep provide better service for you during you next stay. Please let me know when your travel plans bring you back to Shanghai. Best Regards, Fiona Cao Director of Marketing & Communication

Dear valued guest, Thank you for taking the time to share your recent experience at the Twelve at Hengshan, A Luxury Collection Hotel, Shanghai with us. We sincerely hope to provide a satisfactory experience for each guest. The hotel is only a few steps away from the Hengshan Road station of subway line 1, and you can easily visit the whole city by the subway. Meanwhile, our concierge can help you call taxi when you need. We will keep provide better service for you during you next stay.Please let me know when your travel plans bring you back to Shanghai. Best Regards, Macom Manager

尊敬的贵宾， 非常感谢您光临上海衡山路十二号豪华精选酒店并且分享了入住体验！ 非常荣幸听到您对我们酒店服务及设施感到满意。酒店位于上海市中心充满法式风情的衡山路上，内部装饰也处处体现摩登中国风，营造舒适惬意的环境。酒店旁的地铁站可以很方便到达周边购物中心及景点。 酒店全体员工都十分欢迎您在不久的将来再次入住酒店，希望您可以与我们分享更多的体验。 顺祝商祺 酒店市场传媒部 敬上

Dear valued guest, Thank you for taking the time to share your recent experience at the Twelve at Hengshan, A Luxury Collection Hotel, Shanghai with us. We will keep provide better service for you during you next stay. Please let me know when your travel plans bring you back to Shanghai. Best Regards, Director of Marketing & Communication

尊敬的客人，您好，感谢您在百忙之中与我们分享您的感受。得知您对酒店的设施及员工服务满意，我们感到非常荣幸。在上海衡山路十二号豪华精选酒店，我们将竭诚为您提供力所能及的贴心服务，确保您每一次入住都是一次难忘的经历。酒店全体员工期待您的再次光临。顺祝商祺 酒店市场传媒部 敬上

尊敬的客人，您好，感谢您在百忙之中与我们分享您的感受。得知您对酒店设施及服务满意，我们感到非常荣幸。酒店坐落于具有海派风情的浪漫历史街区衡山路。酒店出行便利，出门步行1分钟即到达地铁1号线衡山路站，步行10分钟即到达10号线上海图书馆站。在上海衡山路十二号豪华精选酒店，我们将竭诚为您提供力所能及的贴心服务，确保您每一次入住都是一次难忘的经历。酒店全体员工期待您的再次光临。顺祝商祺 酒店市场传媒部 敬上

尊敬的客人，您好，感谢您在百忙之中与我们分享您的感受。得知您对酒店的设施及员工服务满意，我们感到非常荣幸。在上海衡山路十二号豪华精选酒店，我们将竭诚为您提供力所能及的贴心服务，确保您每一次入住都是一次难忘的经历。酒店全体员工期待您的再次光临。顺祝商祺 酒店市场传媒部 敬上

尊敬的客人，您好，感谢您在百忙之中与我们分享您的感受。得知您对酒店的设施及员工服务满意，我们感到非常荣幸。在上海衡山路十二号豪华精选酒店，我们将竭诚为您提供力所能及的贴心服务，确保您每一次入住都是一次难忘的经历。酒店全体员工期待您的再次光临。顺祝商祺 酒店市场传媒部 敬上

Dear valued guest, Thank you for taking the time to share your recent experience at the Twelve at Hengshan, A Luxury Collection Hotel, Shanghai with us. We will keep provide better service for you during you next stay. Please let me know when your travel plans bring you back to Shanghai. Best Regards, Director of Marketing & Communication

Dear valued guest, Thank you for taking the time to share your recent experience at the Twelve at Hengshan, A Luxury Collection Hotel, Shanghai with us. We will keep provide better service for you during you next stay. Please let me know when your travel plans bring you back to Shanghai. Best Regards, Macom Manager

Dear valude guest, Thank you for taking the time to share your recent experience at the Twelve at Hengshan, A Luxury Collection Hotel, Shanghai with us. We will keep provide better service for you during you next stay. Please let me know when your travel plans bring you back to Shanghai. Best Regards, Director of Marketing & Communication

Dear valude guest, Thank you for taking the time to share your recent experience at the Twelve at Hengshan, A Luxury Collection Hotel, Shanghai with us. We will keep provide better service for you during you next stay. Please let me know when your travel plans bring you back to Shanghai. Best Regards, Director of Marketing & Communication

Dear "Robert", Thank you for taking the time to share your recent experience at the Twelve at Hengshan, A Luxury Collection Hotel, Shanghai with us. We will keep provide better service for you during you next stay. Please let me know when your travel plans bring you back to Shanghai. Best Regards, Fiona Cao Director of Marketing & Communication

Dear guest, Thank you for taking the time to share your recent experience at the Twelve at Hengshan, A Luxury Collection Hotel, Shanghai with us. We will keep provide better service for you during you next stay. Please let me know when your travel plans bring you back to Shanghai. Best Regards, Fiona Cao Director of Marketing & Communication

Dear guest, Thank you for choosing to stay at the Twelve at Hengshan, a Luxury Collection Hotel, Shanghai and providing your honest feedback to us. We are very sorry for the room and the service didn't met your expectation in recently staying. Rest assured, the feedback provided will be shared with the appropriate hotel team to ensure we consistently deliver upon guest expectations. Despite this unfortunate situation we do hope that we shall have the pleasure of welcoming you back in the future. Please let us know when your travel plans bring you back to Shanghai and we are glad to arrange an upgraded nice room for you. Thank you for your comprehension. Macom Manager

Dear valued guest, Thank you for taking the time to share your recent experience at the Twelve at Hengshan, A Luxury Collection Hotel, Shanghai with us. We will keep providing qualified product and service for you. On behalf of our entire team at Twelve at Hengshan, we thank you for your business and wish to have the pleasure to welcome you back in the near future. Sincerely. Fiona Cao Director of Marketing & Communication

Dear valued guest, Thank you for your feedback on your recent stay with us. Hotel is situated on Xuhui District, just 1 minutes walking distance away from metro station 1 line and Yong Pingli. We are happy to hear that you were satisfied with our hotel. All of our hotel staffs are looking forward to seeing you in the future! With best regards, Fiona Cao Director of Marketing & Communication

Dear valued guest, Thank you for your kindly comments regarding our hotel's service and products. We appreciate your valuable feedback and necessary action would be taken. Once again, thank you for stay with us and looking forward to welcome you back again. Sincerely. Fiona Cao Director of Marketing & Communication

尊敬的“Anonymous”客人，您好，感谢您在百忙之中与我们分享您的感受。我们对于您在酒店期间所产生的问题表示非常抱歉。您所反映的服务问题我们已经通知酒店相关部门，我们将努力增加酒店保养维护，以期在您下次光临时，提供给您更好的服务，能够享有更加优质的体验。您的满意也是我们的动力所在，在上海衡路十二号豪华精选酒店，我们将竭诚为您提供力所能及的贴心服务，确保您每一次入住都是一次难忘的经历。酒店全体员工期待您的再次光临。顺祝商祺 酒店市场传媒部 敬上

尊敬的“Hoi Ling ”客人，您好，感谢您在百忙之中与我们分享您的感受，得知您对酒店表示满意，我们感到非常荣幸。如您在入住期间有任何意见或建议，欢迎致电酒店，我们将竭诚为您提供力所能及的贴心服务，确保您每一次入住都是一次难忘的经历。您的满意也是我们的动力所在，酒店全体员工期待您的再次光临。顺祝商祺 酒店市场传媒部 敬上

尊敬的客人，您好，感谢您在百忙之中与我们分享您的感受。得知您对酒店的环境表示满意，我们感到非常荣幸。您所反映的问题，我们已经通知相关部门，我们将努力跟进完善各项软硬件设施，以期在您下次光临时，为您提供更优质的服务，能够让您享有更加优质的体验。酒店外观是由瑞籍意大利建筑师马里奥·博塔设计，他是旧金山现代艺术博物馆和首尔艺术馆的设计师；酒店的室内设计是纽约双人组合乔治·雅布与格里恩·普歇尔伯格的联手担当,他们从酒店中心的‘中庭花园’得到灵感，在室内设计中将文化和时间以‘中西合璧、古今交融’的方式加以渲染。在上海衡山路十二号豪华精选酒店，我们将竭诚为您提供力所能及的贴心服务，确保您每一次入住都是一次难忘的经历。酒店全体员工期待您的再次光临。顺祝商祺 酒店市场传媒部 敬上

Dear Valued Guest， Thank you very much for this kindly review of Twelve at Hengshan The Luxury Collection Hotel and it was our sincere pleasure to have you with us recently. I'm pleased to learn your feedback on our hotel's facilities, service and breakfast. We will enhance our F&B quality and keep providing qualified product and service for you. On behalf of our entire team at Twelve at Hengshan, we thank you for your business and wish to have the pleasure to welcome you back in the near future. Best Regards

Dear Valued Guest, Thank you for taking the time to share your recent experience at the Twelve at Hengshan, A Luxury Collection Hotel, Shanghai with us. We would like to express our most sincere apologies for the problem about sleeping on the floor during your stay with us. We really aslo hope to provide the a satisfied stay experience to every guest, so we will enhance room facilities and staff training for you next stay. Thank you for the comprehension. Once again, We truly hope you would give us another chance in the near future to showcase our property in a more professional way. Please let me know when your travel plans bring you back to Shanghai. Best Regards