Absolutely awful stay at this supposed 4-star property. The property is beautiful and the massive atrium impressive, but that's about all the upscale benefit you will get. The room was spartan and cheap, worse there was no heat. The entire heating system (electric baseboard) was off. The room never got above 63 degrees, freezing the whole time. And we were awakened at 8:15 AM by housekeeping banging on the door and then barging into the room.
Our group dinner at the pricey rooftop Aerie Restaurant was an unbelievable disaster. Despite there seeming to be adequate staff and the place only about half full, our group of 10 got a round of drinks, but then wasn't able to even get an appetizer or food order in for almost another hour the service was so awful. We then, after leaving our table to walk in to the adjacent bar to be able to get another round of drinks ourselves, waited another hour for food to start showing up, but the entrees were served in serial fashion a few at a time, with the last entree served so late that it was simply boxed up for the person to just take to the room after over 3 hours of waiting. We literally were getting ourselves water and cutlery and glasses and whatnot from the server's stations.
If you are going to drop almost $400 per night per room and $150 or so for dinner and drinks don't even think about doing it here. Stay at Alta and come on down and sit in the super-cool atrium with a boxed lunch and a tall boy and save your money!