Hi Alicia,We're truly sorry to hear about your disappointing experience during your recent stay. Maintaining a high standard of cleanliness and ensuring the functionality of our facilities are non-negotiable aspects of our service, and we regret that we fell short of meeting your expectations in these areas. Please accept our sincerest apologies for the inconvenience and discomfort you endured. We take your feedback seriously and will address the issues you've highlighted with our team to prevent similar occurrences in the future. We understand the importance of a comfortable and safe environment for our guests, and your experience does not reflect the level of service we aim to provide. We would welcome the opportunity to make this right and invite you to reach out to us directly so we can discuss how we can regain your trust.Kind Regards,Hotel Aluxor SFOCustomer Care Team

Hi Tom,We're delighted to hear that you found our hotel to be a great value, especially considering its proximity to SFO airport. Providing excellent value for our guests is one of our top priorities, and we're thrilled that we could meet your expectations. Your satisfaction means a lot to us, and we look forward to welcoming you back for another enjoyable stay in the future. Thank you for choosing our hotel!Kind Regards,Hotel Aluxor SFOCustomer Care Team

Dear Guest,We're thrilled to hear that you found your stay with us surprisingly nice! Providing pleasant surprises and exceeding expectations is what we aim for, and we're delighted that we achieved this during your visit. Your satisfaction is our reward, and we look forward to welcoming you back for another delightful experience in the future. Thank you for choosing our hotel!Kind Regards,Hotel Aluxor SFOCustomer Care Team

Hi there,We're pleased to hear that you found our hotel to be clean, quiet, and conveniently located near the airport. Ensuring a comfortable and restful stay for our guests is our priority, and we're glad that you enjoyed our comfortable beds. Your satisfaction is important to us, and we appreciate your feedback. We look forward to welcoming you back for another enjoyable stay in the future.Kind Regards,Hotel Aluxor SFOCustomer Care Team

Hi June,We're pleased to hear that you had a pleasant overnight experience during your stay with us. Ensuring that our guests feel comfortable and satisfied is our top priority, and we're glad that we could provide you with a positive experience. Your satisfaction is our reward, and we look forward to welcoming you back for another enjoyable stay in the future. Thank you for choosing our hotel!Kind Regards,Hotel Aluxor SFOCustomer Care Team

Hi Steve,We apologize for any inconvenience caused by the discrepancy in pricing for extending your stay. Providing fair and transparent pricing is important to us, and we regret any misunderstanding that occurred. Your feedback is valuable, and we will review our policies to ensure consistency and clarity for our guests. We understand your decision to stay elsewhere, and we sincerely apologize for any frustration this may have caused. We hope to have the opportunity to regain your trust and welcome you back in the future. Thank you for bringing this matter to our attention.Kind Regards,Hotel Aluxor SFOCustomer Care Team

Hi Erin,We're delighted to hear that you found our hotel to be very clean and that our staff were helpful during your stay. Providing a comfortable and convenient experience for our guests is our priority, and we're glad that you found transportation easily accessible and nearby amenities convenient. We apologize for any inconvenience caused by noise from the car wash, but we're pleased that it did not significantly affect your rest. Your feedback is appreciated, and we look forward to welcoming you back for another enjoyable stay in the future. Thank you for choosing our hotel!Kind Regards,Hotel Aluxor SFOCustomer Care Team

Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

Hi Margaret,Thank you for your wonderful feedback! We're delighted to hear that you enjoyed our spacious rooms and found our courtyard seating to your liking. It means a lot that you had a great experience with us and plan to return for your next trip. We'll make sure your next stay is just as pleasant, if not more. If there's anything specific you'd like for your return visit, please let us know, and we'll be happy to accommodate. Looking forward to welcoming you back!Kind Regards,Hotel Aluxor SFOCustomer Care Team

Hi Elaine,Thank you for your feedback. We're glad that you enjoyed our renovated and spacious rooms, and found our location convenient for airport access. However, we regret that the lobby did not meet your expectations and that the street noise affected your stay. We are currently planning upgrades to our common areas to enhance our guests' experience, and we appreciate your patience as we work through these changes. For future stays, we recommend requesting a room on the quieter side of the building. Please let us know if you'd like us to assist with this or anything else for your next visit. We appreciate your feedback, and we hope to welcome you back soon.Kind Regards,Hotel Aluxor SFOCustomer Care Team

Hi NAOKO,Thank you for your kind words. We're thrilled that you enjoyed our patio and found the hotel's atmosphere open and fresh. It's always a pleasure to hear that our guests appreciate our outdoor spaces and the ambiance we've created. If there's anything we can do to make your next stay even better, please let us know. We look forward to welcoming you back for another relaxing visit!Kind Regards,Hotel Aluxor SFOCustomer Care Team

Hi Gary,Thank you so much for your exceptional rating . We are glad that we could win your trust and provide you with the best. We hope to enhance this experience even further in the future. We are surely looking forward to your next visit!Kind Regards,Hotel Aluxor SFOCustomer Care Team

Hi Stephanie,Thank you for sharing your feedback. I'm glad to hear that you appreciated the helpful information about our airport shuttle and enjoyed the convenience of our late-night snacks. It's our goal to make your stay as comfortable as possible, and I'm delighted that these touches enhanced your visit. If you have any other suggestions or feedback on how we can make your stay even better, we would love to hear from you. We look forward to welcoming you back soon, and thank you for choosing us for your stay!Kind Regards,Hotel Aluxor SFOCustomer Care Team

Hi Marie,Thank you for your positive feedback. It's wonderful to hear that you found our rooms clean and well-appointed. We strive to create a comfortable and pleasant environment for all our guests, and I'm glad that you had a good experience. If there's anything we can do to make your future stays even better, please let us know. We look forward to welcoming you back soon, and thank you for choosing our hotel!Kind Regards,Hotel Aluxor SFOCustomer Care Team

Hi there,Thank you for your feedback. While I'm glad you found our location convenient for accessing the airport, I'm sorry that the surrounding area didn't meet your expectations. We understand that the ambiance of the area can impact your comfort, and we're constantly working with local businesses and community partners to create a more welcoming environment. Rest assured, our hotel is committed to providing a safe and secure stay, with 24-hour security and additional safety measures to ensure your peace of mind. If you have any other concerns or need assistance during your stay, please feel free to reach out to our front desk team. We appreciate your feedback, as it helps us improve, and we hope to welcome you back in the future with a more positive experience. Thank you for choosing us for your stay.Kind Regards,Hotel Aluxor SFOCustomer Care Team

Hi Bridget,Thank you for your feedback! We're glad to hear that you found our hotel and room very clean. Cleanliness is a top priority for us, and it's great to know we met your expectations. If there's anything else we can do to make your next visit even better, or if you have any other suggestions, we'd love to hear from you. Thanks for staying with us, and we look forward to welcoming you back for another spotless stay!Kind Regards,Hotel Aluxor SFOCustomer Care Team

Hi Laurel,Thank you for your kind words! We're thrilled to hear that you had a smooth and friendly check-in experience, and that our airport shuttle service was prompt and convenient. It's great to know you enjoyed the wonderful coffee in the lobby and that you found your room modern, clean, and well-equipped with built-in chargers and charging pads. It's especially encouraging that you stayed with us twice in a couple of weeks and would recommend us to others. If there's anything we can do to make your future visits even better, or if you have additional feedback, we're here to listen. Thanks for choosing to stay with us, and we look forward to welcoming you back for another great stay!Kind Regards,Hotel Aluxor SFOCustomer Care Team

Hi Heather,Thank you for sharing your experience with us! We're glad to hear that you were pleasantly surprised by the interior of our hotel and that you found the rooms spacious and exactly as shown in the photos. It's also great to know that our location, with its proximity to restaurants, was convenient for you. While our lobby might be small, we're pleased that the rest of the hotel made a positive impression. If there's anything we can do to make your next visit even better or if you have any suggestions, we'd love to hear from you. Thank you for choosing to stay with us, and we look forward to welcoming you back for another wonderful stay!Kind Regards,Hotel Aluxor SFOCustomer Care Team

Hi Clare,Thank you for your kind words! We're delighted that you found our location convenient for in and out of SFO, and that our staff provided you with excellent service. It's our goal to make your travel experience as smooth and pleasant as possible, and we're thrilled we could achieve that for you. If you have any other feedback or need assistance with future bookings, we're here to help. We look forward to welcoming you back soon!Kind Regards,Hotel Aluxor SFOCustomer Care Team

Hi William,Thank you for your positive feedback! We’re thrilled to hear that you found our hotel to be a great value and enjoyed your stay with us. It's wonderful to know that you appreciated our straightforward approach, providing just what you need for a comfortable and relaxing stay during your layover. I apologize for the minor miscommunication about the shuttle schedule, but I'm glad it was resolved without any further issues. We always strive to make our guests' experience as smooth as possible, so if you have any other feedback on how we can improve, we’d love to hear from you. Thank you for choosing our hotel, and we hope to welcome you back the next time you’re in the area!Kind Regards,Hotel Aluxor SFOCustomer Care Team

Hi William,Thank you for your wonderful feedback! We're delighted to hear that you loved your room and found it both clean and quiet. Our team takes pride in providing a comfortable and tranquil environment, and we're glad we met your expectations. If there's anything else we can do to enhance your stay, please let us know. We look forward to welcoming you back soon for another fantastic experience!Kind Regards,Hotel Aluxor SFOCustomer Care Team

Hi KATHARINA,Thank you for your thoughtful review. We're delighted to hear that you enjoyed your spacious, clean room with new carpet and appreciated the amenities like the microwave and fridge—especially helpful for families traveling with kids. It's also good to know that the hot water and other conveniences made your stay more comfortable. However, I'm sorry to hear about your experience with our receptionist. Polite and friendly service is crucial, and I apologize that you didn't receive the warm welcome you expected. We've already addressed this with our team to ensure future guests receive the courteous and friendly treatment they deserve. Thank you for pointing this out. If you stay with us again, I hope you'll find our service much improved. We look forward to seeing you again, and please let us know if there's anything else we can do to make your stay even better.Kind Regards,Hotel Aluxor SFOCustomer Care Team

Hi Terry,Thank you for your fantastic review! We're thrilled to hear that you had such a positive experience with us, finding our hotel clean, our beds like new, and the decorations tastefully done. It's also wonderful to know that our staff's friendliness and helpfulness made your stay even more enjoyable. We strive to create an environment where guests feel welcomed and valued, so your kind words mean a lot to us. We can't wait to welcome you back, and we appreciate your willingness to recommend us to your friends. Thank you for choosing us, and we'll be ready to make your next stay just as excellent!Kind Regards,Hotel Aluxor SFOCustomer Care Team

Hi Michelle,Thank you for your detailed review. We're glad to hear you appreciated our clean and updated rooms, as well as the variety of dining options nearby, including Asian and Mexican cuisine, and the convenience of having a Starbucks within walking distance. We're sorry to hear that the limited shuttle times and lack of late check-out due to housekeeping issues impacted your stay. We understand how important flexibility is, especially with travel plans, and we'll review our shuttle schedule and housekeeping operations to see how we can improve. Additionally, we acknowledge that our location on a busy street can lead to some traffic noise, and we're working on solutions to make your stay more peaceful. We appreciate your feedback and hope to offer you a smoother experience on your next visit. Thank you for staying with us!Kind Regards,Hotel Aluxor SFOCustomer Care Team

Hi Tim,Thank you for your review. We're pleased to hear that you found the bed comfortable and the overall quality of the rooms decent. However, we're sorry about the issue with the USB sockets. We understand how important it is to have reliable charging options, and it's disappointing to learn that many of the USB sockets were worn out. We'll address this with our maintenance team to ensure these sockets are fixed or replaced promptly. We appreciate you bringing this to our attention, and we'll work to improve the condition of our room amenities. If you choose to stay with us again, we hope to provide you with a more seamless experience.Kind Regards,Hotel Aluxor SFOCustomer Care Team

Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

Hi Norma,Thank you for your wonderful review! We're delighted to hear that you had such a great experience during your 3-night stay with us. It's fantastic to know that you found our hotel beautiful, clean, and smelling fresh, and we're thrilled that you had a good night's sleep. Our housekeeping team works hard to maintain high standards, and we're glad to hear they made such a positive impact on your stay. Thank you for your high recommendation—it's one of the best compliments we can receive. We look forward to welcoming you back the next time you're in San Bruno!Kind Regards,Hotel Aluxor SFOCustomer Care Team

Hi roslyn,Thank you for your positive feedback! We're thrilled to hear that you enjoyed our beautiful and thoughtfully designed rooms, especially the ample charging options for your electronics and the quality lighting. It's great to know that these features contributed to a comfortable stay. We aim to provide the modern conveniences our guests need, and it's gratifying to know we hit the mark. If there's anything else we can do to make your stay even more enjoyable, please let us know. We look forward to welcoming you back soon!Kind Regards,Hotel Aluxor SFOCustomer Care Team

Hi susana,Thank you for your feedback! We're pleased to hear that you found our hotel nice. If there's anything we can do to make your next stay even better, please let us know. We appreciate your visit and look forward to welcoming you back soon!Kind Regards,Hotel Aluxor SFOCustomer Care Team

Hi Patrick,Thank you for your positive feedback! We're delighted to hear that you found our rooms and property clean, enjoyed our shuttle service to the airport, and appreciated the coffee at our office lounge. It's great to know that these aspects of your stay met your expectations. If there's anything else we can do to make your next visit even more enjoyable, please let us know. We appreciate you choosing our hotel and look forward to welcoming you back soon!Kind Regards,Hotel Aluxor SFOCustomer Care Team

Hi Karalee,Thank you for your feedback! We're glad to hear that you found your room comfortable and clean, and that you appreciated the value we offer. However, we're sorry that the limited parking and layout weren't ideal for you. We understand how important convenience is, and we'll consider your comments as we work to improve. If there's anything else we can do to enhance your future stays with us, please let us know. We appreciate you staying with us, and we hope to welcome you back soon.Kind Regards,Hotel Aluxor SFOCustomer Care Team

Hi LeAnn,Thank you for sharing your feedback! We're thrilled that you enjoyed your stay and found our location convenient for flights out of SFO. It's great to hear that you appreciated our clean and quiet accommodations, along with the relaxing outdoor areas. If there's anything we can do to make your next stay even better, please let us know. We're here to ensure you have a pleasant experience every time you visit. We look forward to welcoming you back soon and wish you safe travels!Kind Regards,Hotel Aluxor SFOCustomer Care Team

Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

Hi Shreya,Thank you for sharing your experience with us. We're pleased to hear that you enjoyed your stay at our hotel, but we're deeply sorry to learn about the incident with the shuttle service. The safety and security of our guests and their belongings are of utmost importance to us, and it's unacceptable that the driver was careless and caused this loss. We've already contacted the shuttle company to address this issue and ensure such negligence doesn't happen again. If you haven't already, please reach out to our front desk with any additional information about the lost suitcase, and we'll do our best to assist you. We understand how stressful this must have been, and we apologize for any inconvenience it caused. If there's anything else we can do to make your next visit more enjoyable, please let us know. Thank you for bringing this to our attention, and we hope you'll give us another chance to provide a better experience in the future.Kind Regards,Hotel Aluxor SFOCustomer Care Team

Hi Xabier,Thank you for taking the time to share your feedback. We're sorry to hear that your experience with our staff did not meet your expectations and that their service came across as unwelcoming. This is not the level of customer service we strive to provide, and we apologize for the negative impression you had at check-in and during your interactions with our team. We've taken note of your comments and will address them with our staff to ensure they understand the importance of providing friendly and helpful service to all our guests. We're also working on standardizing the quality of our rooms so that every guest has a comfortable stay, whether they're in a renovated room or not. If you'd like to discuss your experience further or have additional feedback, we'd appreciate hearing from you. Thank you for choosing our hotel, and we hope you'll give us another chance to offer you a better experience in the future.Kind Regards,Hotel Aluxor SFOCustomer Care Team

Hi Yoni,Thank you for your feedback! We're glad to hear that our hotel provided a convenient and comfortable stay for your flight transfer needs. If you have any additional comments or suggestions, we'd love to hear from you. We look forward to welcoming you back for another smooth and pleasant stay in the future!Kind Regards,Hotel Aluxor SFOCustomer Care Team

Hi Taylor,Thank you for sharing your feedback! We're delighted to hear that you enjoyed the spacious rooms and the newly updated look. It's great that the plantation shutters added a cozy touch to your stay. If you have any other comments or suggestions, we're always here to listen. We look forward to welcoming you back for another comfortable and cozy visit!Kind Regards,Hotel Aluxor SFOCustomer Care Team

Hi there,Thank you for your positive review and recommendation! We're glad to hear that you found our hotel comfortable and enjoyed the beautiful restaurants nearby in the lovely town. We understand that the noise from being near a busy area can be a challenge. If you stay with us again, please let us know your preference for a quieter room, and we'll do our best to accommodate you. Your feedback is valuable, and we appreciate your patience. We're thrilled you enjoyed the overall price/quality ratio, and we look forward to welcoming you back soon! Kind Regards,Hotel Aluxor SFOCustomer Care Team

Hi Robert,Thank you for your review! We're delighted to know that our hotel served as a perfect stopover before your early morning flight. It's great to hear that you found our location convenient for your travel needs. If there's anything else we can do to make your stay even better, please don't hesitate to let us know. We look forward to welcoming you back on your next trip, whether it's for an overnight stay or a longer visit. Safe travels!Kind Regards,Hotel Aluxor SFOCustomer Care Team

Hi Bettina,Thank you for your positive feedback! We're delighted to hear that you had a very comfortable stay and found our price point excellent. It's always rewarding to know when we've earned a guest's repeat business. We're looking forward to welcoming you back on your next visit.Kind Regards,Hotel Aluxor SFOCustomer Care Team

Hi Leslie,Thank you for sharing your feedback. We're delighted to hear that cleanliness, our basic amenities, and the friendly staff met your expectations, as these are among our top priorities. It's also great that you found our shuttle service to and from the airport convenient. However, we apologize for the faucet issue you encountered during your stay. We understand how disruptive it can be to lose water access, especially when you're getting ready in the morning. Our maintenance team is investigating this problem to ensure it doesn't happen again. We appreciate your understanding and patience while we work to resolve it. Thank you for bringing this to our attention, and we hope it didn't cause too much inconvenience during your stay. If you plan to visit us again, please let us know, and we'll ensure your room is thoroughly checked and ready for your arrival. We look forward to welcoming you back soon, Kind Regards,Hotel Aluxor SFOCustomer Care Team

Dear Guest,Thank you for your wonderful feedback! We're thrilled to hear that you found our room not just clean, but clean enough that you could actually smell it. We take cleanliness very seriously, and it's great to know that our efforts made such a positive impression. If there's anything we can do to make your stay even more enjoyable, please let us know. We look forward to welcoming you back soon and providing you with another fresh and pleasant experience. Kind Regards,Hotel Aluxor SFOCustomer Care Team

Hi Robin,Thank you for your kind words! We're delighted to hear that our front desk clerk was helpful and friendly. It's always our goal to provide excellent service to our guests, and we're glad to know that your interaction was a positive one. If there's anything else we can do to make your stay even more enjoyable, we're here to help. We appreciate your feedback, and we look forward to welcoming you back soon.Kind Regards,Hotel Aluxor SFOCustomer Care Team

Hi Jorge,I'm sorry to hear about your disappointing experience with us. I understand how frustrating it must have been to get no sleep due to the excessive street traffic noise. This is far from the restful environment we aim to provide, and I apologize for the discomfort and exhaustion this caused. I'll look into our soundproofing measures and work with our team to find ways to reduce noise disturbances for our guests. Thank you for pointing out this issue, and I'm sorry our rating gave you a misleading impression. If you'd like to discuss this further or have any additional feedback, I'm here to listen. I hope you'll give us another chance to provide a more comfortable stay in the future. Kind Regards,Hotel Aluxor SFOCustomer Care Team

Hi Wendy,Thank you for sharing your feedback. It's great to hear that the room size was a good fit for your family, but I'm sorry to learn about the cleanliness and maintenance issues you encountered. A clean and well-maintained environment is essential for a comfortable stay, and I apologize that we fell short of your expectations. I understand why the stained tub, sinks, and dirty floors would be a dealbreaker. We'll address these issues with our housekeeping and maintenance teams to ensure they're corrected and do not happen again. If you'd like to discuss your experience further or provide more details, we're here to listen and learn from your feedback. I'm sorry for the disappointment, and I hope you'll consider giving us another chance to make things right. Kind Regards,Hotel Aluxor SFOCustomer Care Team