Eksteriør

Anmeldelser av Sonesta ES Suites San Antonio Northwest - Medical Center

3 out of 5

Anmeldelser

8,2

Veldig bra

Rangering på 10 − Utmerket. 510 av totalt 1001 anmeldelser." "
Rangering på 8 − Bra. 272 av totalt 1001 anmeldelser." "
Rangering på 6 − Grei. 93 av totalt 1001 anmeldelser." "
Rangering på 4 − Dårlig. 60 av totalt 1001 anmeldelser." "
Rangering på 2 − Forferdelig. 66 av totalt 1001 anmeldelser." "

8,4/10

Renhold

8,8/10

Personale og service

8,0/10

Fasiliteter

8,2/10

Overnattingsstedets bygg og tilstand

7,6/10

Miljøvennlige løsninger

Anmeldelser

8/10 – Bra

jesus

Reiste med partner, Forretningsreisende
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
good breakfast service
Bodde her 4 netter i mai 2024
Svar fra Customer Service den 14. mai 2024
Jesus, it's great to hear that you enjoyed the breakfast service at Sonesta ES Suites San Antonio Northwest - Medical Center. We strive to provide a pleasant dining experience to start your day right, and we're pleased we met your expectations. We hope to welcome you back again soon!

8/10 – Bra

Sherylin

Needs a few updates
Bodde her 1 natt i mai 2024
Svar fra Customer Service den 13. mai 2024
Sherylin, it's wonderful that you enjoyed your stay at Sonesta ES Suites San Antonio Northwest - Medical Center on the whole. Your note about updates is greatly appreciated and will help guide enhancements. You are valued, and we look forward to welcoming you back on your next visit to San Antonio.

6/10 – Grei

brittni

Reiste med partner
Likte: Personale og service
Likte ikke: Overnattingsstedets bygg og tilstand
The first room we went to second floor had a broken door nob and believe or not our non on our door was super loose and we couldn’t open it. Our cushions on our couch in the second room were old and warm out we didn’t even sit in the old love seat couch it was gross and sad looking, our bed was clean and comfortable, carpets were a little warm and felt a little sticky-ish. Maybe from getting wash a million times? The room smelt like a pet when we first got into our room, our room was bottom floor a few halls from the desk. Other then that it was peaceful and I’m glad I didn’t get woke up early by the early bird at breakfast or leaving, slept very well. If I stayed again I definitely would ask to check out the room before settling in.
Bodde her 3 netter i mai 2024
Svar fra Customer Service den 12. mai 2024
Brittni, we're glad to hear you found peace and rest during your stay. We understand you had some concerns regarding room conditions, and we appreciate this feedback. We make it a priority to ensure each guest's comfort. Your comments about furnishings and cleanliness will certainly be addressed. For future stays, feel free to request to preview your room - we're more than happy to accommodate that. We value your feedback and look forward to giving you a more enjoyable experience on your next visit.

10/10 – Utmerket

Dawnell

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 5 netter i mai 2024
Svar fra Customer Service den 12. mai 2024
Dawnell, it's wonderful to see your perfect rating of the Sonesta ES Suites San Antonio Northwest - Medical Center. We're thrilled you had a great stay with us and we hope to welcome you back on your next trip to San Antonio. Safe travels!

8/10 – Bra

JESUS ALFONSO

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Es un poco vieja pero no esta en mal estado, solo hacen el aseo en la habitación si la rentas por una semana. La basura tienes que sacarla tu mismo y las toallas tienes que ir a recepcion a cambiarlas.
Bodde her 3 netter i april 2024
Svar fra Customer Service den 29. apr. 2024
Jesus Alfonso, it's great to see your ratings about Sonesta ES Suites San Antonio Northwest - Medical Center. We note your comment about housekeeping services, which are structured to maintain a comfortable stay for guests on extended stays. Please remember our front desk team members are always eager to assist should you require additional support including waste management and linen exchanges. We trust the rest of your stay was comfortable and welcoming.

8/10 – Bra

Janice

Reiste med familie
Likte: Renhold og personale og service
Good enough for a quick stay but its still a regular motel feel. Breakfast was good though!
Bodde her 2 netter i april 2024
Svar fra Customer Service den 22. apr. 2024
Janice, thank you for taking the time to share your feedback. We are pleased to hear you appreciated our breakfast offerings. While our hotel aims to provide a unique home-away-from-home ambiance, we understand your observations. We hope that despite this, you had an enjoyable stay. Looking forward to welcoming you back again at the Sonesta ES Suites San Antonio Northwest - Medical Center.

10/10 – Utmerket

Lesly

Reiste med familie
Likte: Personale og service og fasiliteter
Everything was good just the property is kind old bien service and everything else perfect the food excellent
Bodde her 2 netter i april 2024
Svar fra Customer Service den 15. apr. 2024
Lesly, it's wonderful to hear your stay at Sonesta ES Suites San Antonio Northwest - Medical Center was satisfactory. We're thrilled you appreciated our exquisite food and impeccable service. The classic design of our property indeed gives a unique character to our hotel. We trust you had a memorable experience and we look forward to welcoming you back in the future.

8/10 – Bra

Allan

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 1 natt i april 2024
Svar fra Customer Service den 16. apr. 2024
Allan, we appreciate your rating of Sonesta ES Suites San Antonio Northwest - Medical Center. It's wonderful to hear that your stay lived up to expectations. Please feel free to share any specifics that we may use to enhance our guest experience. We look forward to welcoming you back the next time you're in San Antonio.

2/10 – Forferdelig

Luis

Bodde her 2 netter i april 2024
Svar fra Customer Service den 6. mai 2024
Luis, it's disheartening to learn your stay didn't meet expectations. We're committed to offering a top-notch experience and value your feedback. Rest assured, we'll strive to better serve our guests moving forward.

10/10 – Utmerket

Leigh Allyson

Bodde her 4 netter i april 2024
Svar fra Customer Service den 13. apr. 2024
Thank you for the excellent rating, Leigh!Our goal is to go above and beyond to ensure our guests have a memorable experience at Sonesta ES Suites San Antonio Northwest - Medical Center! We look forward to hosting you again soon.

4/10 – Dårlig

Christine

Likte ikke: Personale og service
Bodde her 2 netter i april 2024
Svar fra Customer Service den 11. apr. 2024
Christine, it's regrettable to see your rating and realize your experience didn't meet expectations. While there's no written feedback to provide specific details, the team would appreciate any further insight you could share. We always take guest feedback into consideration to make improvements. We hope that you'll consider staying with us again, for a more satisfactory experience.

6/10 – Grei

mario martha

Reiste med partner
Likte: Renhold
Charming victorian property, beautiful wood carved furniture, and quaint garden. I would suggest the property provide nice coffee service, and or extend hours of operation in the reception/welcoming center. We had semi late arrival 6pm and early morning 7am departure. Especially considering proximity to the airport. (In room Keurig does not meet the mark.)
Bodde her 1 natt i april 2024
Svar fra Customer Service den 10. apr. 2024
Mario Martha, thank you for your balanced feedback. It's heartening to know you appreciated our unique architectural characteristics and appealing garden. We acknowledge your suggestions regarding the coffee service and the operation hours of our reception center. While we strive to maintain warm hospitality around the clock, we'll consider your points for enhancing our guests' convenience, particularly those with late arrivals or early departures. We hope your travels bring you back for a more fulfilling stay.

2/10 – Forferdelig

Jordan

Likte ikke: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Not sure why there was banging on the walls at this property. Had to switch rooms
Svar fra Customer Service den 6. apr. 2024
Jordan, we are saddened to learn about the unwelcome disturbances and the need to switch rooms during your stay with us. Rest assured that we take your feedback seriously and our team strives to ensure a quiet and peaceful environment for our guests. We always encourage guests to communicate immediately with our on-site team in such scenarios, so appropriate and timely measures can be taken. Though your recent experience was less than perfect, we hope to have an opportunity to serve you better in the future.

10/10 – Utmerket

Ivonne

Reiste med familie og små barn
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Amplia y muy bonita
Bodde her 3 netter i mars 2024
Svar fra Customer Service den 4. apr. 2024
Ivonne, es un placer saber que tu estancia en Sonesta ES Suites San Antonio Northwest - Medical Center fue agradable. Nos alegra que su alojamiento tuviera la amplitud y el atractivo que estaba buscando. Esperamos darle la bienvenida nuevamente para otra estancia agradable.

10/10 – Utmerket

Yessica

Reiste med familie
Likte: Renhold og personale og service
Is a quiet nice place to stay for a family with kids. The rooms are outdated but comfortable , downside only one small elevator. Breakfast was good.
Bodde her 2 netter i mars 2024
Svar fra Customer Service den 1. apr. 2024
Yessica, thank you for sharing your positive experience at Sonesta ES Suites San Antonio Northwest - Medical Center. We're delighted to hear that it was a peaceful haven for your family vacation. Your feedback about room aesthetics is duly noted. We're sorry to hear about the inconvenience caused by the elevator size. We're glad you enjoyed our breakfast offering and hope to welcome your family back soon.

10/10 – Utmerket

scipio alexander

Forretningsreisende, Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Everything was great there. The breakfast selection was really good and the everyone on the staff we're very helpful
Bodde her 4 netter i mars 2024
Svar fra Customer Service den 25. mars 2024
Scipio, it's wonderful to hear that the Sonesta ES Suites San Antonio Northwest - Medical Center exceeded your expectations. Your praise for our varied breakfast offerings is appreciated and we're delighted the assistance from our team members added to your stay. Come visit us again soon.

10/10 – Utmerket

Randin

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Nice place to stay. Excellent breakfast.
Bodde her 1 natt i februar 2024
Svar fra Customer Service den 21. mars 2024
Randin, thank you for your delightful review. We're thrilled to hear that you enjoyed your stay at Sonesta ES Suites San Antonio Northwest - Medical Center. It's wonderful to hear your appreciation for our top-notch breakfast. We strive to provide an exceptional experience for all guests. We're excited at the prospect of welcoming you back for another visit.

10/10 – Utmerket

melisa

Reiste med familie og små barn
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Price was good. Room was clean and spacious. Definitely gonna stay there again.
Bodde her 1 natt i mars 2024
Svar fra Customer Service den 18. mars 2024
Melisa, it's wonderful to hear you found value in your stay at the Sonesta ES Suites San Antonio Northwest - Medical Center! We're thrilled that our spacious and neat rooms met your expectations. Our team looks forward to welcoming you back in the future!

6/10 – Grei

Alejandra

Reiste med familie
Likte: Personale og service
Likte ikke: Renhold, fasiliteter og overnattingsstedets bygg og tilstand
Ultimately, you get what you pay for with this one. It was dirty, and in desperate need of a update. So much so, that we decided to leave a day early. The staff was very sweet and accommodating, so nothing against them. Just a trashy hotel.
Svar fra Customer Service den 17. mars 2024
Alejandra, we appreciate your valuable feedback. It's unfortunate to hear that your stay was not up to the expected cleanliness and modernity standards, and that it influenced your decision to depart earlier. Our team always strives to provide the most comfortable environment. We're glad, however, to hear about your positive interaction with our team members. Your remarks have been taken into account as we look to enhance our guest experiences in the future. Your suggestions are invaluable. Thank you for choosing to stay with us.

8/10 – Bra

Erin

Reiste med partner, Reiste med kjæledyr
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Good location, very pet friendly. Suite was roomy, and there is a grass area to let the dogs out
Bodde her 2 netter i mars 2024
Svar fra Customer Service den 17. mars 2024
Erin, thank you for choosing Sonesta ES Suites San Antonio Northwest - Medical Center for your stay. We're glad to hear you found our location convenient and that you and your pets felt at home. We understand how important green spaces can be for our canine guests. We look forward to welcoming you back in the future.

4/10 – Dårlig

James

Reiste med familie
Likte ikke: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
This appears to be a modern suite hotel in a very nice suburban neighborhood which is convenient to I-10. However we experienced many problems with our room. We booked this on short notice due to problems with the previous hotel in order to get a handicapped accessible suite. As soon as we entered our room we found multiple hairs in the bathroom sink and the living room and bedroom smelled like cigarette smoke even though this is a nonsmoking hotel The desk clerk agreed to waive the parking fee since no other handicapped suites were available. We soon discovered many other problems including a knob falling off the bathroom door, closet door that wouldn't close, no hangers in the closet, missing wall mounted hair dryer, missing iron and ironing board, and missing coffee maker. The staff provided a coffee maker upon request but never located a hair dryer in the 2 days we stayed there. This is the worst managed hotel we have ever visited. On the plus side our handicapped room was on the first floor close to the entrance, the breakfast was good though they stopped serving at 8:30 AM when most other hotels serve until 9:30. Our suite was small but the kitchen was pretty well equipped, and the room rate was lower than surrounding suite hotels. The bathroom was pretty well designed for wheelchair users with a roll in shower and grab bars, but there was no countertop around the sink and the wall mounted dispensers in the shower could not be reached while sitting on the bench.
Bodde her 2 netter i mars 2024
Svar fra Customer Service den 16. mars 2024
James, we sincerely apologize for the inconveniences during your stay, especially the challenges related to cleanliness and missing items in your room. Despite being located in a convenient neighborhood, we understand that our service did not meet your expectations.We appreciate your understanding in waiving the parking fee due to the unavailability of other accommodations and we are sorry for the missing amenities that should have been in the suite. We will take note of the specifics you've indicated regarding accessibility requirements so we can act upon it promptly.It's encouraging to note that you found the breakfast satisfactory and the kitchen quite equipped. We are also glad that the accessibility of the bathroom somewhat met your needs. However, we regret that several features didn't suit your requirements.Your feedback is invaluable as it allows us to improve and provide better service. It's not a common occurrence for our guests to face such issues, thus we will ensure any similar situations are rectified immediately. Thank you.

10/10 – Utmerket

Kendrick

Likte: Overnattingsstedets bygg og tilstand
Bodde her 2 netter i februar 2024
Svar fra Customer Service den 4. mars 2024
Kendrick, thank you for your high rating of Sonesta ES Suites San Antonio Northwest - Medical Center. It's heartening to know that your stay was fulfilling and enjoyable. Should you find yourself in San Antonio again, we look forward to welcoming you back.

8/10 – Bra

Angela

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 4 netter i februar 2024
Svar fra Customer Service den 2. mars 2024
Thank you for the great rating, Angela!It's wonderful we could provide a pleasant experience for you. We care about the happiness of our guests so we look forward to hosting you again soon at Sonesta ES Suites San Antonio Northwest - Medical Center. We'd like to share an even better experience with you soon.

6/10 – Grei

Guillermo

Reiste med familie
The towels looked washed but were stain with period blood or some kind of blood and just rewashed the lady at breakfast was awesome and there was no shampoo or body wash and good thing I carry my own
Bodde her 1 natt i februar 2024
Svar fra Customer Service den 28. feb. 2024
Guillermo, we appreciate you taking the time to share your experience. We're relieved to learn our breakfast team member was able to leave a positive impression on you. However, we regret to hear that certain aspects of your stay did not meet expectations. Your remarks about the room amenities and the cleanliness of the linens have been taken on board for immediate attention. We are dedicated to offering a comfortable and flawless stay to all our guests, and we appreciate your help in meeting this standard. We hope to have an opportunity to better serve you in the future.

8/10 – Bra

Madeleine Deborah

Likte: Renhold og overnattingsstedets bygg og tilstand
It was close to my brother's apartment, clean, quiet, full refrigerator
Bodde her 4 netter i februar 2024
Svar fra Customer Service den 25. feb. 2024
Madeleine, it's wonderful to hear that our hotel's proximity to your brother's apartment was convenient for you. We're delighted that you found the Sonesta ES Suites San Antonio Northwest - Medical Center to be clean and quiet, and that you appreciated the full refrigerator. Come back to see us again soon!

8/10 – Bra

Stacey

Bodde her 2 netter i februar 2024
Svar fra Customer Service den 21. mars 2024
We appreciate your lovely rating, Stacey!The satisfaction of our guests is important to us so we can't wait to see you back again at Sonesta ES Suites San Antonio Northwest - Medical Center soon. We want to share an even more fantastic experience with you next time.Thanks again for taking the time to leave your feedback!

10/10 – Utmerket

Diego

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 3 netter i februar 2024
Svar fra Customer Service den 20. feb. 2024
Diego, thank you for taking the time to rate your stay at Sonesta ES Suites San Antonio Northwest - Medical Center. We're thrilled to learn that you enjoyed your visit and hope to welcome you back in the future. Safe travels until then!

10/10 – Utmerket

Carley

Reiste med familie
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 1 natt i februar 2024
Svar fra Customer Service den 14. feb. 2024
Carley, thank you for taking the time to rate your stay at Sonesta ES Suites San Antonio Northwest - Medical Center. We're thrilled to learn that your experience was positive, and we hope you won't hesitate to stay with us again in the near future.

4/10 – Dårlig

Verifisert reisende

Reiste med familie
Likte: Personale og service
Likte ikke: Renhold, overnattingsstedets bygg og tilstand og romkomfort
Pet Odor every where
This is more of a pet hotel. The hotel smells like pets are living there. I, personally, don’t like living with an indoor dog because there are hairs everywhere. I just couldn’t get past the smell. There was a toothpick with blood beside the bed. The actual toilet is TINY. The door is too big for the restroom so you get stuck. The bathroom does not have an exhaust so it gets very hot in there. The sofa bed was really uncomfortable and old. Everything is outdated except for the kitchen. The breakfast was not bad, even though the pancake machine kept getting stuck. However, the service was great. The toilet was clogged and they immediately sent someone to fix it for us, so that was appreciated. Sorry, but this is the only time I will be staying here.
Bodde her 2 netter i februar 2024
Svar fra Customer Service den 12. feb. 2024
We are genuinely sorry to hear about your recent experience with us. We acknowledge your concerns about pet-related elements and cleanliness issues in the room, and we appreciate the feedback. Your remark on the bathroom functionality and sofa bed's comfort level is noted for improvement. It's gratifying to know, however, that our rapid response to your maintenance concern was appreciated. We thank you for your candid feedback and hope to have a chance to make a better impression in the future.

2/10 – Forferdelig

Verifisert reisende

Likte ikke: Renhold, overnattingsstedets bygg og tilstand og romkomfort
Don’t do it
I don’t know who is leaving high reviews but they’re wrong. Place is dirty, old, loud, and not worth the price. Walked into my room and the refrigerator was in the middle of the kitchen unplugged. Elevator is slow, and everything is outdated. Overpriced.
Bodde her 2 netter i februar 2024
Svar fra Customer Service den 10. feb. 2024
We appreciate your feedback regarding your recent stay. We're sincerely sorry to hear about the cleanliness issues and the condition of some amenities not meeting your expectations. Your points concerning the refrigerator and the elevator are duly noted and will certainly be used to facilitate improvements. Regarding the perceived value for money, we constantly strive to offer competitive rates considering the area and the facilities we provide. We hope you will reconsider and offer us an opportunity to showcase our usual standards in the future.

10/10 – Utmerket

Gabriela

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 1 natt i februar 2024
Svar fra Customer Service den 8. feb. 2024
Gabriela, it's wonderful to hear you had such a positive experience at Sonesta ES Suites San Antonio Northwest - Medical Center. We greatly appreciate your feedback and are glad we could meet your expectations. We look forward to welcoming you back on your next visit to San Antonio.

6/10 – Grei

Michael

Likte: Renhold og personale og service
Ok para o propósito
Quarto grande e cozinha ampla. Chuveiro antigo e quarto bastante barulhento. Ficamos no térreo que tem a vantagem de sair perto do estacionamento, mas tivemos azar com uma família com crianças na parte de cima que ficaram correndo até 00:00 ….
Bodde her 1 natt i februar 2024
Svar fra Customer Service den 7. feb. 2024
Michael, é ótimo saber que você achou o quarto espaçoso e a cozinha bem dimensionada. Lamentamos que você tenha sentido distúrbios sonoros durante sua estadia e desejamos que sua experiência com os produtos de banho tenha sido mais favorável. No futuro, quaisquer preocupações com ruído podem ser dirigidas aos membros da nossa equipe que estão disponíveis 24 horas por dia. Agradecemos sua paciência e esperamos atendê-lo novamente para proporcionar uma estadia mais confortável na próxima vez.

10/10 – Utmerket

Verifisert reisende

Forretningsreisende
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Great experience for a 2nd time. This has become one of our go to hotels in San Antonio. Great staff very helpful amd friendly. All around good experience.
Bodde her 4 netter i februar 2024
Svar fra Customer Service den 7. feb. 2024
We're delighted to read about your enjoyable experiences, and it's great to hear that Sonesta ES Suites San Antonio Northwest - Medical Center has become a favorite spot. We pride ourselves on our helpful and amiable team members and your positive feedback really makes our day. We're eager to serve you again during your next visit to San Antonio.

10/10 – Utmerket

Nancy

Reiste med familie, Reiste med kjæledyr
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
We stayed here for Christmas and could not ask for a better place. We had a dog with us and the suite we were in was conveniently located toward the back of the property and had easy access to the dog area. I will stay there again!
Bodde her 3 netter i desember 2023
Svar fra Customer Service den 2. feb. 2024
Nancy, it's wonderful to hear that Sonesta ES Suites San Antonio Northwest - Medical Center was able to provide a comfortable and convenient stay for you and your furry friend over the Christmas holiday. We're particularly glad that the location of your suite was beneficial. Looking forward to welcoming you back in the future!

4/10 – Dårlig

Andrew

Forretningsreisende, Reiste med kjæledyr
Likte ikke: Personale og service, fasiliteter og overnattingsstedets bygg og tilstand
I did like its convenience and the room was comfy. The downside is the staff, property, and standards. First let’s start with the parking lot. One way in. The 2 other entrances were blocked. Trees around parking were not trimmed and scraped my vehicle. Staff lied directly to my face on 3 different occasions when discussing a noise complaint. The onsite security was nice but no more than a glorified hall monitor. I had neighbors who were fighting constantly 4 of the 5 nights I was there. The parking lot was a place of people sitting in their cars listening to loud music and the staff wouldn’t do anything about it. There were 4 vehicles parked in the back that never moved and looked like they had been there for a while. The elevator was antiquated, slow, and no way handicap accessible. The hallways at night smelled like a dispensary. Yet this hotel has a $250 deposit they take up front just in case you smoke in the room. The pet fee is $75 for 7 days. It is a fee; not a deposit. Breakfast is from 6:30-8:30 during the week and doesn’t start until 8:30 on weekends. Breakfast was hot. That’s about it for a review.
Bodde her 5 netter i januar 2024
Svar fra Customer Service den 29. jan. 2024
Andrew, it's evident from your feedback that your stay was not up to expectations. Your comments about the parking situation, accessibility concerns, and the current state of the hotel environment have been noted. We regret that you felt mislead by our team regarding the noise complaint. We aim to handle such incidents with utmost diligence. As for the car and noise disturbances in the parking area, this is something we should certainly look into for the comfort of all our guests. We are also aware that the dining timing and pet fees may not suit everyone's needs. It's reassuring, however, to learn that our convenient location and the room comfort met your approval. We appreciate you taking the time to share your experience and we will make every effort to improve.

4/10 – Dårlig

Lorena

Forretningsreisende
Likte: Renhold
I’m pretty sure my vehicle was marked by someone watching me, I parked my vehicle in their parking lot and in the morning there was a white dot in the very top left corner of my windshield. So be aware for traffickers..
Bodde her 1 natt i januar 2024
Svar fra Customer Service den 28. jan. 2024
We appreciate the feedback, Lorena.We're disappointed your time with us was less than ideal. We can confirm that we have had no reports of this happening in the area, but will remain alert for any guest concerns.

10/10 – Utmerket

Gretchen

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Bodde her 4 netter i januar 2024
Svar fra Customer Service den 21. jan. 2024
Thank you for the fantastic rating, Gretchen!We strive to make all of our guests feel welcome and relaxed during their time at Sonesta ES Suites San Antonio Northwest - Medical Center! We can't wait to see you again soon.

6/10 – Grei

Shannon

Reiste med familie
Likte: Renhold
Bodde her 1 natt i januar 2024
Svar fra Customer Service den 17. jan. 2024
Shannon, it appears your experience at our property might not have met your expectations. Looking forward to welcoming you back at the Sonesta ES Suites San Antonio Northwest - Medical Center for a hopefully improved experience.

8/10 – Bra

Juan M.

Bodde her 2 netter i august 2023
Svar fra Customer Service den 17. jan. 2024
Juan, thank you for giving Sonesta ES Suites San Antonio Northwest - Medical Center a solid rating. We're pleased to hear your stay was enjoyable and hope to have the pleasure of serving you again next time you're in San Antonio.

8/10 – Bra

Verifisert reisende

Reiste med familie
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 1 natt i januar 2024
Svar fra Customer Service den 9. jan. 2024
Greetings, it delights us to see that you enjoyed your stay at Sonesta ES Suites San Antonio Northwest - Medical Center. We aim to provide the best possible experiences, and your positive rating validates that for us. Thank you for choosing us. We hope to welcome you back in the future for an even more wonderful stay.

10/10 – Utmerket

Rodolfo

Reiste med familie
Likte: Overnattingsstedets bygg og tilstand og romkomfort
Likte ikke: Renhold
Limpieza
Muy bueno el hotel pero no hacen limpieza si son menos de 7 dias
Bodde her 5 netter i desember 2023
Svar fra Customer Service den 3. jan. 2024
Rodolfo, gracias por reconocer la calidad de Sonesta ES Suites San Antonio Northwest - Medical Center. Agradecemos sus comentarios sobre nuestro horario de limpieza. Está diseñado para minimizar las molestias a nuestros huéspedes, pero tendremos en cuenta tus opiniones. Esperamos tener la oportunidad de servirle nuevamente en el futuro.

2/10 – Forferdelig

Francis

Bodde her 4 netter i desember 2023
Svar fra Customer Service den 8. jan. 2024
Francis, it seems that your recent stay was not up to your expectations. We're truly sorry to hear that. We hope you will give us another opportunity in the future.

10/10 – Utmerket

Joey

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Best hotel stay in a while
4 night stay over Christmas. One of the best hotels we’ve stayed at for a while. It’s not the most modern looking interior but it was very comfortable. Full fridge with an automatic ice maker in the freezer was amazing. Definitely looking forward to coming back here.
Bodde her 4 netter i desember 2023
Svar fra Customer Service den 3. jan. 2024
Joey, your kind remarks about your Christmas stay at Sonesta ES Suites San Antonio Northwest - Medical Center made our day! We're thrilled that the homey ambiance and amenities such as our fully-equipped refrigerator won your approval. We're eagerly anticipating your return for another exceptional visit.

8/10 – Bra

James

Reiste med familie
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 1 natt i desember 2023
Svar fra Customer Service den 4. jan. 2024
James, thank you for choosing Sonesta ES Suites San Antonio Northwest - Medical Center and for sharing your rating. We're pleased to know that your stay with us met your expectations to a considerable extent. We look forward to hosting you again in the near future. Safe travels!

4/10 – Dårlig

Amy

Reiste med familie og små barn
Likte ikke: Renhold og personale og service
The room we stayed in was dirty, dated and was a safety hazzard. We let the front desk know and she did nothing. On the second night we let the fron desk know and the lady moved us within an hour which we appreciated. The second room was better but also dated. They waived the parking fee because of this. I had my family with small kids,and I have to say that we did not enjoy our stay here. We will not be staying at any of their hotels in the future.
Bodde her 3 netter i desember 2023
Svar fra Customer Service den 31. des. 2023
Amy, we appreciate your feedback and genuinely regret to hear about your experiences. It's extremely disappointing to us that your accommodations were not up to par and you found them to reflect a lack of safety. While we're glad to hear that there was some resolution - by relocation and waiving the parking fee - we understand this did not entirely compensate for the inconvenience. While we respect your decision, we'd be deeply grateful for any opportunity in the future to show you how committed we are to providing a better experience. Our team is always striving to improve and your feedback tremendously helps us to do so.

10/10 – Utmerket

Ronkesha

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 2 netter i desember 2023
Svar fra Customer Service den 27. des. 2023
Ronkesha, it's superb to hear that your stay at Sonesta ES Suites San Antonio Northwest - Medical Center met your expectations. We aim to provide excellent service and it appears we achieved that. We hope to welcome you back to our hotel in the future. Thank you for choosing to stay with us.

10/10 – Utmerket

Mark

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 3 netter i desember 2023
Svar fra Customer Service den 21. des. 2023
Mark, we're thrilled to see your complete satisfaction with Sonesta ES Suites San Antonio Northwest - Medical Center. Our team is heartened by your perfect rating on Hotels.com. We're eagerly awaiting your next visit to continue providing you with excellent experiences. Thank you for choosing us!

6/10 – Grei

antonio p

Reiste med partner
Likte: Personale og service
The staff was absolutely fantastic.
Bodde her 3 netter i desember 2023
Svar fra Customer Service den 17. des. 2023
We appreciate the feedback, Antonio.While it's great you enjoyed your time with us, we're disappointed your stay was anything less than perfect. We look forward to sharing a more positive experience with you soon.

10/10 – Utmerket

Samantha

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 2 netter i desember 2023
Svar fra Customer Service den 17. des. 2023
Samantha, thank you for choosing to stay at Sonesta ES Suites San Antonio Northwest - Medical Center. It's great to see that your stay with us was exceptional. Our team members aim to provide top-notch service and we appreciate your recognition. We look forward to welcoming you back for another memorable stay.

8/10 – Bra

Kristin

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Lovely staff, very helpful and friendly. Rooms were clean, uptodate and well stocked. Impressively sound proof. In the hall, the sounds of loud talking and laughter through the door next to ours concerned me. But once we were in the room no sound came thru the walls. I know that reducing the frequency of housekeeping services is a cost savings trend in the industry. But I would prefer sheets and towels be changed every two to three days rather every seven.
Bodde her 4 netter i november 2023
Svar fra Customer Service den 28. nov. 2023
Kristin, it's wonderful to hear your compliments about the Sonesta ES Suites San Antonio Northwest - Medical Center's helpful and friendly team, as well as our clean, modern rooms. We appreciate you noting our effective soundproofing system. With regard to your valuable feedback about housekeeping frequency, we are continually assessing guests' preferences to make sure our services align with their expectations. Thank you again, and we hope to accommodate you on your next visit.