Lobby

Anmeldelser av DoubleTree Suites by Hilton Hotel Salt Lake City

4 out of 5

Anmeldelser

8,4

Veldig bra

Rangering på 10 − Utmerket. 537 av totalt 1001 anmeldelser." "
Rangering på 8 − Bra. 231 av totalt 1001 anmeldelser." "
Rangering på 6 − Grei. 109 av totalt 1001 anmeldelser." "
Rangering på 4 − Dårlig. 79 av totalt 1001 anmeldelser." "
Rangering på 2 − Forferdelig. 45 av totalt 1001 anmeldelser." "

8,6/10

Renhold

8,6/10

Personale og service

8,0/10

Fasiliteter

8,4/10

Overnattingsstedets bygg og tilstand

8,4/10

Miljøvennlige løsninger

Anmeldelser

8/10 – Bra

Julie

Reiste med familie
Likte: Renhold og fasiliteter
On the positive side The rooms were big and beds very comfortable. The area was quiet despite being close to downtown. The airport was only 10 minutes away. It was easy to get to many locations from the hotel. On the could use improvement side. We ran out of shampoo and shower gel the first day. When I called to to get more they brought body lotion and a shampoo that was broken. Our toilet sounded terrible and was extremely loud when flushed. I had to wait several minutes at the front desk to check out and when a staff member came she was a bit rude.
Bodde her 3 netter i mai 2024

10/10 – Utmerket

YiQiang

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
good
Bodde her 2 netter i mai 2024

8/10 – Bra

Wakenda

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 2 netter i mai 2024

10/10 – Utmerket

shao hua

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
O
Bodde her 2 netter i mai 2024

10/10 – Utmerket

Emily

Reiste med partner
Likte: Fasiliteter
Friendly staff. Clean and big room.
Bodde her 1 natt i mai 2024
Svar fra Customer Service den 27. mai 2024
Emily, thank you for your kind words about DoubleTree Suites by Hilton Hotel Salt Lake City Downtown. The team is thrilled you found the room spacious and clean. We're delighted you appreciated the friendly service. We're looking forward to welcoming you back.

10/10 – Utmerket

Julia

Reiste med partner
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Very nice hotel. Though we came in and the fridge was full from the previous guest, everything else has been pleasant. I like how safe the elevators are, requiring a room key to go up or down is great!
Bodde her 2 netter i mai 2024
Svar fra Customer Service den 27. mai 2024
Julia, thank you for sharing your experience! The team at DoubleTree Suites by Hilton Hotel Salt Lake City Downtown is delighted to hear that you enjoyed your stay and appreciated the security features. We're glad everything else was pleasant during your visit. We look forward to welcoming you back soon!

10/10 – Utmerket

Jeremy

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
This was an amazing trip and Gerri that works for this HOTEL is the best she definitely help make this a memorable experience for me n my partner
Bodde her 3 netter i mai 2024
Svar fra Customer Service den 24. mai 2024
Jeremy, thank you for your wonderful review! The DoubleTree Suites by Hilton Hotel Salt Lake City Downtown is delighted to hear that Gerri made your stay memorable. Our team members always strive to provide exceptional experiences. We're looking forward to welcoming you and your partner back soon!

10/10 – Utmerket

Stewart

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
homeless
Bodde her 1 natt i mai 2024
Svar fra Customer Service den 21. mai 2024
Stewart, thank you for sharing your feedback. The team at DoubleTree Suites by Hilton Hotel Salt Lake City Downtown is committed to providing a pleasant experience for all guests. Your comments are valuable, and we're glad to see you enjoyed your stay. We hope to welcome you back in the future.

10/10 – Utmerket

Rebecca

Forretningsreisende
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Excellent service from check-in to checkout. Dining options were very good and the hotel was modern and beautiful
Bodde her 2 netter i mai 2024
Svar fra Customer Service den 19. mai 2024
Rebecca, thank you for your wonderful feedback! It is delightful to hear that you enjoyed the excellent service and dining options at DoubleTree Suites by Hilton Hotel Salt Lake City Downtown. We are pleased you found the hotel modern and beautiful. We look forward to welcoming you back!

8/10 – Bra

Sara og antioch

Reiste med partner
Likte: Renhold og overnattingsstedets bygg og tilstand
Everything about this hotel was great, location, large rooms, quiet hallways. Except we did not get any house keeping services for a 4 night stay. That was disappointing.
Bodde her 4 netter i mai 2024
Svar fra Customer Service den 19. mai 2024
Sara, thank you for sharing your feedback. It is wonderful to hear that you enjoyed the location, spacious rooms, and the peaceful atmosphere at the DoubleTree Suites by Hilton Hotel Salt Lake City Downtown. We regret that the housekeeping service did not meet your expectations. Your comments are valued and will be shared with our team. We hope to welcome you back for an even better stay in the future.

2/10 – Forferdelig

Rene

Reiste med familie
Likte ikke: Renhold, personale og service og overnattingsstedets bygg og tilstand
the toilet did not work and room was unclean. Tried to get some kind of discount from hotel but unable to accomodate me b/c went thru a 3rd party. Can you provide refund?
Bodde her 3 netter i mai 2024
Svar fra Customer Service den 17. mai 2024
Rene, thank you for your feedback. It is concerning that you faced issues with the room's cleanliness and plumbing. While we understand your frustration regarding the discount, reservations made through third-party platforms do have specific policies. We recommend reaching out directly to them for further assistance.

10/10 – Utmerket

Chelsea

Reiste med familie, Reiste med en gruppe
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
We have now stayed three years when we come to Supercross and the hotel is so nice and spacious. The restaurant and Starbucks are easily accessible and decent for the hotel, making it easy to grab something quick and not fight traffic. The rooms are newly remodeled and are nice and comfy! We look forward to our stay every year.
Bodde her 2 netter i mai 2024
Svar fra Customer Service den 13. mai 2024
Chelsea, it's delightful to hear that you appreciate the ample space and refurbished rooms at DoubleTree Suites by Hilton Hotel Salt Lake City Downtown. We pride ourselves on offering convenient dining options right on site. Your continued patronage and enthusiasm for your annual visits are truly the highest compliments. We eagerly anticipate your return next year!

6/10 – Grei

Charlotte

Likte: Renhold og overnattingsstedets bygg og tilstand
Not sur
Bodde her 6 netter i april 2024
Svar fra Customer Service den 13. mai 2024
Charlotte, it's regrettable that your stay did not meet your expectations to the fullest. While we take pride in providing comfortable rooms and quality service, we will bear in mind your feedback for our future improvements. We're hopeful for another chance to better your experience.

10/10 – Utmerket

brittany

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Super friendly staff! Really enjoyed my one night stay
Bodde her 1 natt i mai 2024
Svar fra Customer Service den 9. mai 2024
Brittany, it's wonderful to hear that you had a great experience at the DoubleTree Suites by Hilton Hotel Salt Lake City Downtown! Our team members always aim to create a welcoming and enjoyable atmosphere for our guests. We look forward to having you with us again for another pleasant stay.

10/10 – Utmerket

Annelise

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
I recently had the pleasure of staying at a truly amazing hotel. From the moment I walked through the doors, I was greeted with warm and friendly smiles from the staff. The check-in process was smooth and efficient, making me feel welcomed and valued as a guest. The room itself was beautifully decorated, with modern furnishings and a comfortable bed that ensured a restful night's sleep. The attention to detail was evident throughout. I appreciated the thoughtful amenities provided, such as a coffee maker and complimentary toiletries. The hotel's facilities were top-notch. The fitness center was well-equipped with state-of-the-art equipment, allowing me to maintain my workout routine even while traveling. The pool area was a brand new. The location of the hotel was also ideal. Trax was easily accessible within 2 blocks, making it convenient to explore the city's attractions and landmarks. Additionally, there were plenty of nearby shops, restaurants, and entertainment options within walking distance. Overall, my stay at this hotel was nothing short of exceptional. Definitely will stay here again.
Bodde her 1 natt i mai 2024
Svar fra Customer Service den 7. mai 2024
Annelise, it's wonderful to know you had such a delightful experience at DoubleTree Suites by Hilton Hotel Salt Lake City Downtown. We're ecstatic to hear about your seamless check-in process and that our team members made you feel welcomed and valued.It's delightful to know you found our rooms comfortable with attention to detail in amenities and enjoyed using our state-of-the-art fitness center and the pool area. We're also happy to hear that our prime location added to the convenience of exploring the city and its attractions.Your kind words are motivating and we're looking forward to welcoming you back in the future for another exceptional stay.

10/10 – Utmerket

Ada

Forretningsreisende, Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Great place!
Bodde her 3 netter i mai 2024
Svar fra Customer Service den 7. mai 2024
Ada, it's wonderful to hear you enjoyed your stay at the DoubleTree Suites by Hilton Hotel Salt Lake City Downtown! We appreciate your positive remarks and hope to welcome you back in the future!

10/10 – Utmerket

Beverly og Twin Falls

Reiste med en gruppe
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
I like the rooms and the staff. I like the layout of the hotel inside. And the restaurant and bar. It is descent walking distance but at the 2nd time I stayed they were doing somr construction around that area. Tai 101 was a good place to have fresh spring rolls. The rooms are spacious and updated. I will stay there again
Bodde her 1 natt i april 2024
Svar fra Customer Service den 30. apr. 2024
Beverly, thank you for your kind feedback and recognition of the DoubleTree Suites by Hilton Hotel Salt Lake City Downtown. It's wonderful to hear you appreciate our spacious and updated rooms, the design of the hotel, and our on-site restaurant and bar. We're sorry to hear any construction in the surrounding area inconvenienced you, but hope you'll understand this was beyond our control. Thank you for your recommendation, and we're eager to welcome you back on your next stay in Salt Lake City.

10/10 – Utmerket

Rebecca

Reiste med en gruppe
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Very comfortable would have like maid service or offer of maid service
Bodde her 2 netter i april 2024
Svar fra Customer Service den 29. apr. 2024
Rebecca, thank you for your kind words. At DoubleTree Suites by Hilton Hotel Salt Lake City Downtown, we're glad to hear you had a comfortable stay. We take note of your feedback about housekeeping services and ensure it's addressed appropriately. Your comfort and satisfaction remain our top priority. We hope to host you again in the future.

10/10 – Utmerket

Kyle

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Very comfortable beds.
Bodde her 1 natt i april 2024
Svar fra Customer Service den 29. apr. 2024
Kyle, it's great to know you found the beds at DoubleTree Suites by Hilton Hotel Salt Lake City Downtown to your liking. We constantly strive to provide a pleasing and relaxing ambiance for our guests. Thank you for sharing your experience, and we hope to welcome you back again soon.

10/10 – Utmerket

Natali

Likte: Renhold og overnattingsstedets bygg og tilstand
Bodde her 1 natt i april 2024
Svar fra Customer Service den 24. apr. 2024
Natali, it's wonderful to see your high ratings for the DoubleTree Suites by Hilton Hotel Salt Lake City Downtown. We appreciate you taking the time to share your feedback and are delighted you had such a great experience. We're looking forward to welcoming you back for another outstanding stay.

10/10 – Utmerket

Sencilla

Likte: Personale og service og overnattingsstedets bygg og tilstand
We stay in this hotel every week ! We love it
Bodde her 1 natt i april 2024
Svar fra Customer Service den 20. apr. 2024
Sencilla, it's always a pleasure to welcome you back to DoubleTree Suites by Hilton Hotel Salt Lake City Downtown! We truly appreciate your loyalty and ongoing patronage. Your consistent enjoyment of your stays with us is the best compliment we can receive. Till your next visit, safe travels!

10/10 – Utmerket

Juliana

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
This is our favorite place to stay in SLC! It has been completely renovated has a wonderful staff and is in a convenient, safe location!
Bodde her 1 natt i april 2024
Svar fra Customer Service den 17. apr. 2024
Juliana, it's wonderful to hear that the DoubleTree Suites by Hilton Hotel Salt Lake City Downtown is your favorite place to stay while in Salt Lake City! We're thrilled you've noticed our extensive improvements and had positive interactions with our team members. We truly appreciate your recognition of our prime location too. Thank you for the stellar review and we can't wait to welcome you back.

10/10 – Utmerket

John

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Had a room available and we got to check in early.
Bodde her 1 natt i april 2024
Svar fra Customer Service den 15. apr. 2024
John, we appreciate your five-star review. At DoubleTree Suites by Hilton Hotel Salt Lake City Downtown, we strive to provide the best experience, which includes flexible check-in times whenever possible. We're delighted to know you appreciated the availability and early access to your room. Looking forward to welcoming you back on your next visit.

10/10 – Utmerket

Alma

Reiste med partner
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Parking was the only odd thing, having no elevator or direct entrance
Bodde her 1 natt i mars 2024
Svar fra Customer Service den 5. apr. 2024
Alma, it's delightful to hear you had an overall positive experience at DoubleTree Suites by Hilton Hotel Salt Lake City Downtown. We acknowledge the unique structure of our parking and appreciate your understanding. Looking forward to welcoming you back in the future.

10/10 – Utmerket

Justin

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 1 natt i mars 2024
Svar fra Customer Service den 2. apr. 2024
Justin, your 5-star rating of the DoubleTree Suites by Hilton Hotel Salt Lake City Downtown is greatly appreciated. We're delighted you had an enjoyable stay and hope to welcome you back in the future for another fantastic experience!

8/10 – Bra

Joshua

Forretningsreisende
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Great rooms and facilities. If there was one drawback it was that my room did not receive service a couple of days until the evening like 4:30 and after 5:30. The areas around the property were a little sketchy in some directions.
Bodde her 5 netter i mars 2024
Svar fra Customer Service den 1. apr. 2024
Joshua, thank you for sharing your positive sentiments about the DoubleTree Suites by Hilton Hotel Salt Lake City Downtown's rooms and facilities. We apologize if service to your room arrived later in the day than expected. Your comfort and satisfaction is our priority, and we'll ensure this feedback is directed to the appropriate team members for review. As for the surrounding area, it's important to us that all guests feel secure; we appreciate your feedback and will take it into account. We look forward to having another opportunity to serve you.

10/10 – Utmerket

Michelle

Likte: Overnattingsstedets bygg og tilstand
Nice and clean
Bodde her 3 netter i mars 2024
Svar fra Customer Service den 1. apr. 2024
Thanks for the fantastic rating, Michelle!It's outstanding we could exceed your expectations during your stay at DoubleTree Suites by Hilton Hotel Salt Lake City Downtown. We're all looking forward to your next stay with us.

8/10 – Bra

Deshauna

Reiste med partner, Forretningsreisende
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
We loved the renovations. We weren’t super happy with the quality of the breakfast buffet. We felt it should be a bit more quality considering the $18 price tag
Bodde her 3 netter i mars 2024
Svar fra Customer Service den 29. mars 2024
Deshauna, it's fantastic to hear that you appreciated the newly updated look of DoubleTree Suites by Hilton Hotel Salt Lake City Downtown. We want to note your feedback regarding our breakfast buffet, as we strive to provide a high-value dining experience. Trust that we will use your thoughts to evaluate our offerings. It would be a pleasure to welcome you back in the near future.

8/10 – Bra

Deana

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 2 netter i mars 2024
Svar fra Customer Service den 29. mars 2024
Thank you for the 4-star rating, Deana!We are delighted to see that you had a wonderful time at DoubleTree Suites by Hilton Hotel Salt Lake City Downtown. We're so glad that you felt nicely accommodated during your stay, and we look forward to a future visit from you!

6/10 – Grei

David

Reiste med en gruppe
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
We book a room 5 months in advance. We requested 2 beds. When we arrived, our room was not ready. When we came back later that evening, they gave away our room. They could only give a room with a king size bed. They are assuming people checking in are married or don't mind sleeping with another person in the same bed. This is the second time this happened at Double Tree.
Bodde her 4 netter i mars 2024
Svar fra Customer Service den 28. mars 2024
David, thank you for taking the time to share your experience. We sincerely apologize for any inconvenience you faced during check-in. Assuring our guests' comfort and satisfaction is important to us; therefore, having accurate room configurations is certainly a priority. We regret the reoccurrence of this issue and assure you that we're working diligently to prevent similar occurrences in the future. We appreciate your feedback and look forward to providing a more satisfactory experience next time.

10/10 – Utmerket

Emma

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 1 natt i mars 2024
Svar fra Customer Service den 24. mars 2024
Emma, thank you for choosing the DoubleTree Suites by Hilton Hotel Salt Lake City Downtown for your stay. It's wonderful to see your high rating, pointing to your delightful experience with us. We're looking forward to welcoming you back for another enjoyable experience.

8/10 – Bra

Emre

Forretningsreisende, Reiste med en gruppe
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Everything is good. Thank you!
Bodde her 1 natt i mars 2024
Svar fra Customer Service den 12. mars 2024
Emre, it's great to hear that your experience at DoubleTree Suites by Hilton Hotel Salt Lake City Downtown met your expectations. Your positive feedback is much appreciated and we hope to welcome you back in the future. Safe travels!

10/10 – Utmerket

Kevin

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
For the money, very good value.
Bodde her 1 natt i mars 2024
Svar fra Customer Service den 13. mars 2024
Kevin, thank you for affirming the value DoubleTree Suites by Hilton Hotel Salt Lake City Downtown offers. We are always aiming to provide the best possible experience at a reasonable cost. Looking forward to hosting you again soon.

10/10 – Utmerket

Sarina

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 2 netter i mars 2024
Svar fra Customer Service den 5. mars 2024
Thank you for the perfect rating, Sarina!We are very pleased to hear that you had a wonderful stay at DoubleTree Suites by Hilton Hotel Salt Lake City Downtown. Providing satisfying and comfortable stays is always what we strive for. We'd love to have you back again soon!Thanks again for the feedback!

8/10 – Bra

Tayla og Layton

Bodde her 1 natt i mars 2024
Svar fra Customer Service den 25. mars 2024
Thanks for the great rating, Tayla!We are always working very hard to provide the best experiences for all of our guests. It's great to see that you enjoyed yourself! We hope you plan on visiting DoubleTree Suites by Hilton Hotel Salt Lake City Downtown soon, we'd love to have you back!

10/10 – Utmerket

Paul

Forretningsreisende
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Very comfortable stay
Bodde her 3 netter i januar 2024
Svar fra Customer Service den 29. feb. 2024
Paul, we are thrilled to hear about your comfortable stay at the DoubleTree Suites by Hilton Hotel Salt Lake City Downtown. It's fantastic that our accommodations met your expectations. We look forward to welcoming you back during your next visit. Safe travels!

10/10 – Utmerket

Ross

Likte: Renhold, personale og service og romkomfort
Bodde her 1 natt i februar 2024
Svar fra Customer Service den 28. feb. 2024
Thanks for the perfect rating, Ross! We can't wait to see you again soon for another amazing experience at DoubleTree Suites by Hilton Hotel Salt Lake City Downtown. Have a great day!

8/10 – Bra

Ann-Janette

Bodde her 1 natt i februar 2024
Svar fra Customer Service den 28. feb. 2024
Thanks for the great rating, Ann-Janette!We're thrilled you enjoyed your time at DoubleTree Suites by Hilton Hotel Salt Lake City Downtown so much! We look forward to sharing an even better experience with you soon.

2/10 – Forferdelig

Michelle

Bodde her 1 natt i februar 2024
Svar fra Customer Service den 22. mars 2024
We appreciate your feedback, Michelle.We regret that your time with us didn't meet your expectations. We hold ourselves to a higher standard so we do hope you allow us the opportunity to share a more positive experience with you soon.

8/10 – Bra

Geoffrey

Likte: Renhold og personale og service
Lobby construction.
Bodde her 2 netter i februar 2024
Svar fra Customer Service den 23. feb. 2024
Geoffrey, thank you for your patience during our ongoing refreshment of public spaces which includes our lobby. We believe it's crucial to offer our guests an appealing environment, and while improvements may temporarily cause some disruption, we're doing our best to minimize any inconvenience. We appreciate your understanding and look forward to welcoming you back to DoubleTree Suites by Hilton Hotel Salt Lake City Downtown once the enhancements are complete.

8/10 – Bra

Jessica

Forretningsreisende
Likte: Personale og service og romkomfort
Bodde her 1 natt i februar 2024
Svar fra Customer Service den 23. feb. 2024
Thank you for the positive rating, Jessica!We are excited to see that you had an enjoyable experience at DoubleTree Suites by Hilton Hotel Salt Lake City Downtown. We're so glad that you felt comfortably accommodated during your visit. We'd love to host you again for an even more enjoyable stay!

10/10 – Utmerket

April

Reiste med familie
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 1 natt i februar 2024
Svar fra Customer Service den 22. feb. 2024
April, thank you for rating your experience at DoubleTree Suites by Hilton Hotel Salt Lake City Downtown. It seems you enjoyed your stay and we're thrilled to know that. We hope to have the pleasure of welcoming you back in the not too distant future.

6/10 – Grei

Samantha

Likte: Renhold og overnattingsstedets bygg og tilstand
Bodde her 1 natt i februar 2024
Svar fra Customer Service den 23. feb. 2024
Thank you for sharing, Samantha.We are disappointed to see that your stay with us did not meet all of your expectations. We strive to provide every guest with an excellent experience. Please let us know if there is anything we can do to accommodate you better.We hope you will come back and visit us again soon for a more positive experience.

10/10 – Utmerket

Julio

Reiste med en gruppe
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Awesome hotel and excellent staff! Gym was under construction but I was able to used the dumbbells for a quick burn.
Bodde her 3 netter i februar 2024
Svar fra Customer Service den 20. feb. 2024
Julio, it's delightful to hear that your stay at the DoubleTree Suites by Hilton Hotel Salt Lake City Downtown was enjoyable. Our team members truly appreciate your recognition of their excellent service. We're also glad to hear you were still able to maintain your fitness routine, even as we work to keep our gym facilities updated. Thank you for your understanding and we look forward to your future visits.

10/10 – Utmerket

Leslie

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Great property. Pool remodel was very nice. Was great to have a Starbucks in the hotel and a full restaurant.
Bodde her 3 netter i februar 2024
Svar fra Customer Service den 20. feb. 2024
Leslie, it's fantastic to hear that you regarded the DoubleTree Suites by Hilton Hotel Salt Lake City Downtown as a great place to stay. We're thrilled you appreciated our upgraded pool area, on-site Starbucks, and full-service restaurant. We hope to have the pleasure of welcoming you back in the future.

10/10 – Utmerket

Kim

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
We had a great stay! Very clean and updated!
Bodde her 1 natt i februar 2024
Svar fra Customer Service den 20. feb. 2024
Kim, it's wonderful to hear that you had an excellent stay with us at DoubleTree Suites by Hilton Hotel Salt Lake City Downtown. We're pleased to know that our cleanliness standards and up-to-date facilities added to your positive experience. Thank you for choosing us, and we look forward to your return visit.

6/10 – Grei

Wesley

Likte: Renhold
Bodde her 2 netter i februar 2024
Svar fra Customer Service den 20. feb. 2024
Wesley, thank you for your rating. Your feedback is important as it helps us identify areas where we can improve. We hope to have the opportunity to host you again, providing an experience that will earn a higher rating.

6/10 – Grei

Hayes

Bodde her 1 natt i februar 2024
Svar fra Customer Service den 19. feb. 2024
Thank you for sharing your feedback, Hayes!We are happy that you are satisfied with everything. If there's anything we could have done to make your experience with us more enjoyable, please let us know. We look forward to sharing a more positive experience with you soon.

2/10 – Forferdelig

Anthony

Reiste med partner
Likte: Renhold
Likte ikke: Personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Room is good. Location is good. The service isn't. I booked the hotel solely for the hot tub and pool. This was a Valentine's gift to my wife. There was NOTHING online that suggested they were closed because of renovation. I found out at check-in that they aren't open. I asked for a partial refund but they only offered to cancel the reservation which means I'd have to look for another hotel on the spot. How many customers booked rooms and found out they're closed? So frustrated.
Bodde her 1 natt i februar 2024
Svar fra Customer Service den 21. feb. 2024
Anthony, we appreciate you taking the time to share your experience. We understand that your stay was less than satisfactory and hope that you'll accept our apology. Please note that our renovations - including the refresh of our pool and hot tub - are clearly listed on the front page of our website and also noted in pre-arrival emails that our guests receive when they book directly with us. We want to assure you that all renovations are aimed at enhancing the overall guest experience. We regret the inconvenience and we hope you found the room and location satisfactory during your stay. Your feedback is key in helping us strive for better. We hope to have the chance to serve you better in the future.

4/10 – Dårlig

natalee

I had specifically searched for a hotel with indoor hot tub and pool and when we got there was told it was being remodeled ( should of said that on web) also keys continued to not work and would have to go down to the desk and ask for new keys this happened 3x and could not get water very hot in the shower… for the price I was disappointed (215.00 for one night)
Bodde her 1 natt i februar 2024
Svar fra Customer Service den 19. feb. 2024
Natalee, we're sorry to hear that some aspects of your stay fell short of expectations. It seems there were disappointments regarding facility maintenance, key functionality, and water temperature issues. Please note that we have our pool and hot tub renovation clearly listed on the front page of our website - for all guests to see. Our intention is always to provide accurate information about our amenities, as well as seamless service. Your feedback will be shared with the appropriate teams to address the concerns you've raised. We hope for the opportunity to provide a more satisfying experience in the future.