Innendørsbasseng og 3 utendørsbassenger
Sjekk tilgjengelighet

Anmeldelser av Prince's Gate Hotel

4.5 out of 5
Prince's Gate Hotel
1057 Arawa Street, Rotorua, Bay of Plenty

Anmeldelser

8,6

Utmerket

Rangering på 10 − Utmerket. 500 av totalt 1001 anmeldelser." "
Rangering på 8 − Bra. 323 av totalt 1001 anmeldelser." "
Rangering på 6 − Grei. 114 av totalt 1001 anmeldelser." "
Rangering på 4 − Dårlig. 43 av totalt 1001 anmeldelser." "
Rangering på 2 − Forferdelig. 21 av totalt 1001 anmeldelser." "

8,8/10

Renhold

9,0/10

Personale og service

8,4/10

Fasiliteter

8,0/10

Overnattingsstedets bygg og tilstand

8,4/10

Miljøvennlige løsninger

Anmeldelser

6/10 – Grei

Verifisert reisende

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
February 2024
Excellent hotel and room, nice service and staff. Breakfast had good food, but unorganized supplement of cutlery, cups and food. Staff in bar needs proper training for drinks and different Coffee available on the menu.
Bodde her 2 netter i februar 2024

10/10 – Utmerket

Johan Petter

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 1 natt i februar 2023

10/10 – Utmerket

Renate Margrete

Reiste med familie
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 1 natt i desember 2019
Svar fra Gurinder den 9. feb. 2020
Dear Renate Margrete Thank you for giving us 10 out of 10 score on your recent stay at the Prince's Gate Hotel. We look forward to welcoming you sometimes again soon. Kind Regards Gurinder Front Office Manager

8/10 – Bra

Harald Astor

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 1 natt i desember 2019
Svar fra Gurinder S den 30. des. 2019
Dear Harald Astor Thank you for your feedback. Kind Regards Gurinder Front Office Manager

6/10 – Grei

Verifisert reisende

Likte: Personale og service og romkomfort
Likte ikke: Overnattingsstedets bygg og tilstand
Bodde her 1 natt i desember 2019
Svar fra Gurinder den 16. des. 2019
Dear Guest Thank you for your feedback and for staying with us. Kind Regards Gurinder Front Office Manager

6/10 – Grei

Wolf

Likte ikke: Renhold
Slitent.
Litt slitt hotell. Ikke spesielt vennlig betjening. God mat på restauranten, men litt forsømt interiør. Store spindelvev (ikke bare ett) i både rom og spisesal.
Bodde her 2 netter i juli 2019
Svar fra Yuri den 26. juli 2019
Dear Wolf Thank you for your feedback on your recent stay with us. We are very motivated to have our guests experience a stay like no other. I am sorry to hear you found our staff not very friendly as that is something we pride ourselves in here at the Prince's Gate Hotel. I will discuss your comments with the head of departments and rest assured we will improve immediately I wish you safe and happy travels on your trip through New Zealand and hope to see you again one day Kind regards Yuri Ponstijn Asst Hotel Manager

10/10 – Utmerket

Terje

Likte: Personale og service
Bodde her 2 netter i januar 2019
Svar fra Yuri den 30. jan. 2019
Dear Terje Thank you for your 10 out 10 rating of your recent stay with us. I think it can be safe to say you enjoyed your time with us. Please come back again soon Kind regards Hotel Management

10/10 – Utmerket

Michelle

Bodde her 1 natt i april 2024
Svar fra Hotel Team den 13. mai 2024
Dear Michelle,Thank you very much for the time taken to leave us this outstanding review. The team really appreciate it and hope to welcome you back again.Sincerely,

4/10 – Dårlig

Konstantin og Temecula

Reiste med familie
Likte: Renhold og personale og service
Likte ikke: Overnattingsstedets bygg og tilstand
This place is odd, if you like Addams Family theme you are in the right place!!
Bodde her 2 netter i april 2024

10/10 – Utmerket

morris

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Historical time jump. Awesome
Bodde her 2 netter i april 2024
Svar fra Hotel Team den 22. apr. 2024
Dear Morris,Thank you very much for the time taken to leave us this outstanding review. The team really appreciate it and hope to welcome you back again.Sincerely,

6/10 – Grei

Marina

Reiste med familie
The hotel rooms are very noise translucent. One could hear the neighbors walking, talking, and even snoring. It's an old property, the facilities are bare minimum (though better than a motel). The cleaning staff did a very cursory job of cleaning 3 out of 5 nights of our stay. Even the trash can was not emptied one of the days. The only redeeming point is it's location- very close to the Intercity and local baybus stations and within walking distance to Eat Street.
Bodde her 5 netter i april 2024

8/10 – Bra

Sarah

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 1 natt i april 2024
Svar fra Hotel Team den 10. apr. 2024
Dear Sarah,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

10/10 – Utmerket

Xue

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Very nice room, easy parking and nice location.
Bodde her 2 netter i mars 2024
Svar fra Hotel Team den 5. apr. 2024
Dear Xue,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,

10/10 – Utmerket

Joseph

Reiste med partner
Great vintage hotel
Bodde her 3 netter i april 2024
Svar fra Hotel Team den 5. apr. 2024
Dear Joseph,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,

10/10 – Utmerket

Jaycee

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
The structure was very beautiful
Bodde her 1 natt i mars 2024
Svar fra Hotel Team den 2. apr. 2024
Dear Jaycee,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,

10/10 – Utmerket

Kathy

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 3 netter i mars 2024
Svar fra Hotel Team den 1. apr. 2024
Dear Kathy,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

4/10 – Dårlig

Douglas og Castle Rock

Reiste med partner
Likte ikke: Fasiliteter og overnattingsstedets bygg og tilstand
This hotel was pleasing from the outside, but the rooms were small and worn. Decor was awkward and old and not complimentary to the exterior appearance. The bathroom was small, dated and cringy. Everything worked but it was not a comfortable stay.
Bodde her 3 netter i mars 2024
Svar fra Hotel Team den 31. mars 2024
Dear Douglas,Thank you so much for taking the time to leave us a rating. I'm sorry to hear about your experience at the hotel. It's valuable for both future guests and the hotel management to understand areas for improvement. We look forward to seeing you again.

8/10 – Bra

Subramanian

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Nice ambiance, great location, superb staff. There is no lift/elevator which makes it difficult if the rooms are on the upper floor. However, the staff is very helpful in taking luggage up if needed.
Bodde her 2 netter i mars 2024
Svar fra Hotel Team den 27. mars 2024
Dear Subramanian,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

10/10 – Utmerket

chi wing francis

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
The staff 'Star' is very sincere and helpful to solve my small problems of my stay. Thx.
Bodde her 4 netter i mars 2024
Svar fra Hotel Team den 27. mars 2024
Dear Francis,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

4/10 – Dårlig

Leyla

Reiste med partner
Likte: Fasiliteter
Likte ikke: Personale og service og overnattingsstedets bygg og tilstand
We didn't receive the room we booked. The room we received was dated and nothing like it looked on the website. We made a reservation for high tea and when we showed up they had no record of it. Parking is limited. You have to reserve the heated pools/ spa which are private use only, but during our time other guests came in.
Bodde her 2 netter i mars 2024

8/10 – Bra

Gregory

Reiste med partner
Likte: Renhold, personale og service og fasiliteter
Coffee machine should be improved in buffet. And in need of room updates; staff were fantastic and very helpful!
Bodde her 3 netter i mars 2024
Svar fra Hotel Team den 6. apr. 2024
Dear Gregory,Thank you so much for taking the time to leave us a rating. We will keep improving our services. We look forward to seeing you again.Sincerely,

4/10 – Dårlig

Robert

Reiste med familie
Likte: Personale og service
Likte ikke: Renhold, fasiliteter og overnattingsstedets bygg og tilstand
Booked a suite and it was nothing like the photos posted online. Cobwebs from the lighting, missing paintings, peeling paint, stained furniture. Had to take a second look to make sure it was the same one I booked. Disappointed in the room in general. Location was close to everything and the staff was great. Wouldn't book again
Bodde her 2 netter i mars 2024

6/10 – Grei

Mike

Likte: Personale og service og fasiliteter
Property very dated but clean.
Bodde her 2 netter i februar 2024
Svar fra Hotel Team den 4. mars 2024
Dear Mike,Thank you so much for taking the time to leave us a rating. We will keep improving our services. We look forward to seeing you again.Sincerely,

10/10 – Utmerket

Clare

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Great historic old hotel. Friendly staff. Nice accommodations.
Svar fra Hotel Team den 4. mars 2024
Dear Clare,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

6/10 – Grei

Christian

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Beautiful property in downtown Rotorua. The walls are not a noise proof as we would have liked.
Bodde her 2 netter i februar 2024

4/10 – Dårlig

Gary

Likte: Personale og service
The location of the hotel was ideal. The room was very cramped and the fridge heated our food up. Eventually we were given a new fridge. The bathroom was in need of a refurbishment.
Bodde her 1 natt i februar 2024

10/10 – Utmerket

Tom

Reiste med partner
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Great stay for Tarawera Ultra. Lovely old building. Staff were helpful and friendly. Was a bit worried about the parking but paying for parking right out in front from Friday check in till Sunday checkout was only $11 and covered in one transaction on the parking meter.
Bodde her 3 netter i februar 2024
Svar fra Hotel Team den 4. mars 2024
Dear Tom,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

8/10 – Bra

Andrea

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Really beautiful old building, it was a wonderful place to visit, would love to come back
Bodde her 2 netter i januar 2024
Svar fra Hotel Team den 19. feb. 2024
Dear Andrea,Thank you very much for the time taken to leave us this outstanding review. The team really appreciate it and hope to welcome you back again.Sincerely,

8/10 – Bra

John

Reiste med partner
This character hotel, mostly in the Victorian style, was a good value and centrally located. Rooms could use a refresh. This hotel is very central to the downtown area and just a short walk from lots restaurants, bars and shops. They don’t have much onsite parking, but there is plenty of free parking on one of the streets next to the hotel.
Bodde her 3 netter i februar 2024
Svar fra Hotel Team den 19. feb. 2024
Dear John,Thank you very much for the time taken to leave us this outstanding review. The team really appreciate it and hope to welcome you back again.Sincerely,

4/10 – Dårlig

Harald

Likte: Personale og service
Likte ikke: Overnattingsstedets bygg og tilstand
Claiming that this property is 4 or 4.5 stars is an absolute joke. The room that I stayed in was extremely dated (not in a charming way). The bathroom is so old, no amount of cleaning can make it look clean so it looks like a dump. Very misleading star rating and as such, very overpriced. This should be a 2 star hotel room tops. I will say that the staff at the front desk were very nice, check in was easy and the location is great. That unfortunately doesn’t make up for the absolutely awful rooms. Hands down, worst rooms I have stayed in during my 4 week stay in New Zealand.
Bodde her 3 netter i februar 2024

10/10 – Utmerket

Steven

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Enjoyed our stay in Rotorua. Very nice staff who genuinely like to help in any way. Enjoyed hot tub and sauna but would have liked regular pool since weather was hot when we were there. Several restaurants and shopping nearby. Had nice walk to nearby park with historical buildings gardens and geothermal pools. Building is quite old but very elegant with common areas for conversion and drinks with friends. No elevator in hotel but staff will help you if you if you have heavy luggage and room is on second floor. Good value for the money. Highly recommend.
Bodde her 3 netter i februar 2024
Svar fra Hotel Team den 19. feb. 2024
Dear Steven,Thank you very much for the time taken to leave us this outstanding review. The team really appreciate it and hope to welcome you back again.Sincerely,

8/10 – Bra

Carol og Amherst

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Quirky hotel. Very convenient
Bodde her 3 netter i februar 2024
Svar fra Hotel Team den 19. feb. 2024
Dear Carol,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

10/10 – Utmerket

Glynn

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
A real hidden gem.
Bodde her 2 netter i februar 2024

8/10 – Bra

david og NANAIMO

Bodde her 3 netter i februar 2024
Svar fra Hotel Team den 5. apr. 2024
Dear David,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,

4/10 – Dårlig

Rodolfo

Reiste med partner
Likte: Personale og service
Likte ikke: Fasiliteter og overnattingsstedets bygg og tilstand
The room needs very significant maintenance: furniture was old and partially broken, carpet old, torn, and worn. Also the bathroom requires some maintenance. The entrance and the exterior of the property is nice but the room is the opposite.
Bodde her 1 natt i februar 2024

8/10 – Bra

Colin

Reiste med partner
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Although the property needs some work we saw plenty of evidence of that work being done.
Bodde her 2 netter i februar 2024

8/10 – Bra

Donna

Likte: Overnattingsstedets bygg og tilstand og romkomfort
Historic hotel in excellent location
Historic hotel in excellent location with lots of restaurants nearby. However, the rooms are a bit tired and cleaning service was spotty.
Bodde her 4 netter i januar 2024

10/10 – Utmerket

Antoinette

Reiste med partner
Likte: Personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Wonderfull Old Colonial Hotel with Spa and Thermal Bath, Restaurant, Bar, Garden and Balcony. Very near to the Governement Garden, Bus Station, Polynesian Spa and the Center of the City with many restaurants
Bodde her 3 netter i januar 2024

8/10 – Bra

Jodi

Likte: Personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Two bedroom apartments are spacious with good cooking facilities.
Bodde her 4 netter i januar 2024
Svar fra Hotel Team den 3. feb. 2024
Dear Jodi ,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Hotel Team

8/10 – Bra

Lorenzo

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Nice Victorian style hotel. Restaurant and pub is connected, good breakfast option. Close to parks, attractions and restaurants.
Bodde her 2 netter i januar 2024
Svar fra Hotel Team den 30. jan. 2024
Dear Lorenzo,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Hotel Team

10/10 – Utmerket

Franziska

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 1 natt i januar 2024
Svar fra Hotel Team den 30. jan. 2024
Dear Franziska,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Hotel Team

10/10 – Utmerket

Tony

Bodde her 1 natt i januar 2024
Svar fra Hotel Team den 27. mars 2024
Dear Tony,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

10/10 – Utmerket

Franziska

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 1 natt i januar 2024
Svar fra Hotel Team den 3. feb. 2024
Dear Franziska,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Hotel Team

2/10 – Forferdelig

Noel

Likte ikke: Personale og service
Bodde her 2 netter i januar 2024

6/10 – Grei

Linda

Reiste med familie
Likte ikke: Overnattingsstedets bygg og tilstand
Interesting building but room in the old part was rather shabby. Seemed rather expensive for what you got. Bed was comfortable.
Bodde her 1 natt i januar 2024
Svar fra Hotel Team den 24. jan. 2024
Dear Linda,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Hotel Team

10/10 – Utmerket

Laura

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Bodde her 2 netter i januar 2024
Svar fra Hotel Team den 30. jan. 2024
Dear Laura,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Hotel Team

6/10 – Grei

Gabrielle

Reiste med partner
Likte: Renhold og overnattingsstedets bygg og tilstand
Likte ikke: Personale og service
Good location and the room was clean but was not happy with the staff. We were told at check in we had $25 credit for breakfast and we went for breakfast the next day asking if we had the credit but instead of having us wait while they checked they said everything was fine and led us to breakfast. It wasn’t until we finished breakfast did the manager then tell us we had no credit for breakfast and that $50 NZD would be added to our checkout bill. We didn’t mind that we didn’t have credit but there were multiple times someone could’ve told us especially before sitting us down for breakfast.
Bodde her 2 netter i januar 2024
Svar fra Hotel Team den 19. jan. 2024
Dear Gabrielle,Thank you very much for the time to leave us a review. I sincerely apologize for the confusion and inconvenience you experienced during your stay. Your feedback we can share with the team and management. We will keep improving our services. We look forward to seeing you again.

10/10 – Utmerket

Terry

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Friendly staff!
Bodde her 2 netter i januar 2024
Svar fra Hotel Team den 17. jan. 2024
Dear Terry,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Hotel Team

4/10 – Dårlig

Mark

Reiste med partner
Likte: Personale og service
Likte ikke: Overnattingsstedets bygg og tilstand
The building is beautiful, but the rooms are not of a high standard. We paid $330 per night for two of us, and given the condition of the room, not worth this amount of money. The bathroom needs upgrading, broken tiles, peeling and dirty sealant around the shower, and poor lighting. The hotel did not have a working guest laundry, which was an issue as we had been travelling for 10 days before arriving and needed to do laundry. The staff were lovely, and very pleasant and the hot pool was great too.
Bodde her 3 netter i januar 2024

10/10 – Utmerket

Carolyn Ott

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Fantastic Victorian hotel that has been updated but kept the Victorian theme. Excellent service, sorry we could only spend one day there.
Bodde her 1 natt i januar 2024
Svar fra Hotel Team den 24. jan. 2024
Dear Carolyn,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Hotel Team