Dear Guest,I would like to thank you for taking the time to share your feedback concerning your stay at Mercure Rome Leonardo Da Vinci Airport.We are sorry to read your negative comment and for leaving you a bad memory of the stay.Everyday we are committed to satisfy our guests and we sincerely apologize for not having succeeded with you in this circumstance.We hope that you will give us one more opportunity to better serve you in near futureBest regardsThe Management

Dear Mr Alexander, thank you very much for choosing our hotel for your stay in Fiumicino and for having spent your time writing your report. Your feedback is precious for us because it helps us to know where we have to intervene and in which directions. We are sorry for you for having found technical problems in the room, it is unacceptable. We have discussed this situation with maintenance manager and we are going to work differently in order to guarantee high standard quality service. All the rooms works properly but this time we failed, we are sorry. We do strongly apologize for having failed in delivering high service standards during your stay. We try to offer to our guests a very nice moment to remember once they leave our hotel but in this case we have totally failed. We hope to welcome you back soon in our hotel in order to show you our improvements. Best regards, The Management