Thank you, Chelsea! Safe travels!

Thank you, Pedro! Safe travels!

Thank you, Autumn! Safe travels and we hope to welcome you back soon!

Thank you, Steven! Safe travels and we hope to welcome you back soon!

Thank you, Leani. Safe travels

Thank you, Shanasia. Safe travels

Thank you, Brandon. Safe travels and we hope to welcome you back soon!

Thank you, Joseph! Safe travels!

Thank you, Edgar! Appreciate the nice review. We wish you safe travels and hope to welcome you back soon!

Thank you, Braelyn! Safe travels and we hope to welcome you back again soon!

Thank you, Zach! We appreciate it and wish you safe travels!

Thank you, Cliff! Safe travels and we look forward to welcoming you back!

Thank you, Igor! Safe travels and we hope to welcome you back soon!

Thank you, Aisha! Safe travels and we hope to welcome you back soon!

Thank you, Mel! Safe travels and we hope to welcome you back on your next trip to Richmond!

Thank you, Christopher! Safe travels and we hope to welcome you back soon!

Thank you, Carrie! Safe travels and we hope to welcome you back soon!

Hi Marin, I looked up your reservation under guest name Derek Megger who was in town working on a Verizon store downtown and liked our property. In fact, he is helping me set up a negotiated rate with his company because we have ample parking at our hotel. I am not sure if this review was intended for a different hotel? We wish you safe travels.

Thank you! Safe travels

Thank you, Kenneth! We appreciate the kind review. Safe travels and we look forward to welcoming you back soon!

Thank you, Siarhei! We appreciate the kind review. Safe travels and we look forward to welcoming you back soon!

Nala, thank you for taking the time to leave a review. We are sorry we did not exceed your expectations during your most recent stay with us. We wish we would have had the opportunity to discuss the issues during your stay so we could have had the opportunity to correct them. We wish you safe travels and welcome you back.

Thank you, Howard! We are glad you enjoyed your stay and hope to welcome you back again soon! There are a lot of options near us to explore Richmond!

Thank you, Herbert! We are glad you enjoyed your stay and hope to welcome you back again soon!

Thank you, Jose! We are glad you enjoyed your stay and hope to welcome you back again soon!

Thank you, Michael! We are glad to have you back with us. We hope to see you again the next time! Sincerely,

Thank you, Jennifer! Glad to hear you enjoyed the comfortable beds during your stay! We wish you safe travels!

Hi Matthew, very sorry to hear we did not exceed your expectations on your most recent trip. We wish you safe travels.

Thank you, Ashley! Safe travels and we look forward to welcoming you back!

Thank you, Michael! We appreciate the kind words and are so glad you enjoyed your stay. We hope to welcome you back soon!

Hi Jacqueline, thank you for taking the time to leave a review. We are glad you enjoyed your stay and thank you for the comments related to breakfast. As part of a pilot program for Best Western Premier, this is invaluable feedback that will help the brand improve their breakfast offering. Safe travels and we hope to welcome you back soon

Hi Nicholas, thank you for the kind words. We don't often hear issues related to sound proofing and I am sorry that was in issue for you on your most recent stay. We hope you will consider staying with us again in the future. Safe travels

Thank you, Kenya! safe travels and we hope to welcome you again soon!

Thank you very much, Doris! Safe travels and we look forward to welcoming you back soon!

Thank you, querida. Safe travels and we hope to welcome you back soon!

Thank you, Dantell. Safe travels

Hi Horacio, we are very sorry to hear of the bad service you received during your stay and appreciate you leaving us your number so we could get in touch with you. Please know we have forwarded your message to all of the management and team so they can make corrections so this does not happen again. We wish you safe travels

Good morning Grzegorz, very sorry we did not exceed your expectations during your most recent stay. We appreciate the time spent leaving us a review. We hope you will consider giving us another opportunity on your next trip to Richmond. Thank you,

Thank you, Charles. Safe travels and we hope to welcome you back again soon

Thank you! Safe travels and Happy New Year!

Hi Lise, very sorry we were unable to exceed your expectations. We wish you safe travels!

Thank you! Safe travels and Happy New Year!

Thank you! Safe travels and Happy New Year!

Thank you, Florine. Safe travels

Hi Maryse, I am not sure what Expedia has charged you for breakfast. At this time, we only do a 1 upcharge to have breakfast included in the rate. Based on your date of booking (January 4th) it looks like that is the rate you would fall under for the breakfast. Please note, that we do not offer any discounted rates with breakfast including flash sale or multinight, so maybe this is the difference in the pricing? thank you,